Sun Country Airlines - Consistently Reliable and Truly Minnesotan!…read more As a native Minnesotan now living in San Diego, Sun Country has always been my go-to airline. In the beginning, I chose them because they offered a convenient direct flight home. Something every parent traveling with a baby truly appreciates. Over the years, that one baby turned into two (now 12 and 9!), and every summer, our family flies to Minnesota on Sun Country as a yearly tradition. This year, an unexpected family medical event required me to travel sooner than planned. I called in to make changes to my ticket, and while Miss Heidy wasn't able to waive the fare difference, however she went above and beyond to help. She patiently walked me through options, including combining our family's Sun Country rewards points to make the new ticket more affordable. That level of understanding and customer care means so much. Especially during stressful times. Thank you, Sun Country (and Miss Heiydi!), for continuing to make travel between my two homes a little easier and a lot more personal.

Would give 0 stars if I could…read more Extremely negative experience with delays, staff not present at gates, gates not even being marked with the correct airline, not updating departure time after multiple delays.

I have flown Champion Air a couple times on a NBA road trip. On the NBA charter flights everything…read moreis different...not the planes themself they are pretty standard other than the seat configuration. The seats int the front where most of the players and coaches sit are large and spaced out like the old first class international seats but better (they don't have pods). The back where some players, the press, family and tagalongs like us is like business class. [see photos] When you board there is food and drinks (no booze on these flights) such as sandwiches, chips and sodas, juice or water in the back of the plane that you can load up on. Halfway through the flight there is meal service which is more like FC international meal is like and later dessert. Food and drinks are available the entire flight so you never go hungry. During the flight after the game the coach plays the game they just played to go over different points. We just sit in the back and be quiet and are thankful to be invited. Oh yeah, after May 31st Champion Air will no longer be chartering for the NBA. One question I have is why didn't the Timberwolves use Champion Air since they are both in MN?

This review especially goes out to the gate agents at MSP. They are super friendly and courteous…read more Their announcements for flights are clear and articulate. I witnessed them assisting passengers who needed extra time, needed some clarification, and parents with strollers. This was my second flight with the new boarding process/assigned seats and I felt it went well. No more fakers needing extra time.

Southwest Airlines Flight 2973 from Minneapolis Saint Paul Airport (MSP) to Saint Louis Lambert…read moreAirport (STL), departed at 7:55 A.M, landed at 9:30 A.M. (no delays) The cabin crew were so nice and the main one was so funny! Free complimentary drinks and a graham cracker snack were handed out. Legroom was very solid, the seat was very comfortable. The plane was very clean. All of this costed just over $300 round trip (2 people). Southwest Airlines Flight 2237 from Saint Louis Lambert Airport (STL) to Minneapolis Saint Paul Airport (MSP), departed at 2:45 P.M, landed at 4:10 PM. (30 min delay)

I flew Delta from MCO to Iceland with a half day layover in Minneapolis…read more Delta always does a good job with making things right and making sure flight plans get fixed. My original flight was cancelled, but I was rebooked pretty easily to this one.

To be fair, my checki-in and security process was streamlined today by the fact that I had no…read moreluggage to check and I checked in online, plus I have TSA precheck. So from the moment my friend dropped me off at the curb in front of terminal 1 at MSP at 6:53 this morning, to getting through security, took less than 5 minutes. The main shopping and food court area looked new and modern with a decent selection of places to eat, and several areas with comfier seating options if you have a longer layover. MSP airport is still going through some renovations, but mainly in the long hallways towards G gates. The gate area was quite nice with lots of seating with seat-side outlets to recharge your phone or laptop.

American Airlines has achieved something most companies only dream of: perfect consistency. Every…read moresingle flight I've booked has been delayed. Not most, every one. At this point I don't check the departure board, I check whether the sun still rises in the east, because both are equally certain and only one is on time. I paid extra for the "premium" route, assuming premium meant something, like leaving when the ticket says. Turns out it's just a surcharge for being delayed in a nicer font. In this life only three things are guaranteed: death, taxes, and my AA flight sitting on the tarmac while someone apologizes into a microphone. A special mention for Paul at MSP Terminal 1, who met my calm concerns with a level of sass that deserves its own frequent flyer program. Customer service is supposed to de-escalate - you escalated. With flair. Two stars for the sheer reliability of the unreliability -- minus the rest for Paul, the delays, and the audacity of the word "premium." I'll fly them again, of course. Not by choice. I've just lost all faith that any other outcome exists.

So many parts of AA to love and to hate. See customer service below…read more Staff is usually good: 4/5 Pilots also: 5/5 Prices: 3/5 Loyalty program: 3/5 Customer service: 5/5 I recently had a flight redirect and stayed in an adjacent airport for an additional night. AA paid for the hotel and breakfast, and gave a generous amount of loyalty points for the trouble. WiFi: 5/5 Entertainment:4/5 Airports served: 4/5 On-time %: 3/5 Which is the best of United (2/5) and Delta (2/5). I have overall been pleased with seating upgrades and boarding group number as of late, and I will continue to use AA in the near term.

So, my flight got delayed this morning because of an issue with the internal battery that warms up…read morethe plane. That means some maintenance person checked it off their checklist without actually checking to see if the battery was operational. First, they were going to replace the battery, and then they decided to fly a plane from Newark to replace this one. It results in what they say will be a four hour delay, but the other passengers and I are guessing it will be closer to five hours. I haven't flown Spirit for years. And now I remember that incidents like this are why I don't fly Spirit. What a poor excuse for an airline.

I have to say when I booked with spirit and saw the reviews on here I was very skeptical of how my…read moreexperience was going to be, but honestly it was one of the best experiences I've had with an airline lately and would highly recommend them. Their fares are very low because you have to pay al-a-cart for everything such as bags, food and drinks, ect. however the airline staff were the most friendly that I have seen in a very long time! Check-in process: you can check in on your phone and check your bag for no cost or you can print your tickets at the airport which I believe costs 10 dollars each. This was a very quick and easy process. Also for checked bags they cannot be over 40 lbs or you will get charged extra, but they have scales before you get in line that are all the same weight measurements as the one by the bag check people. Boarding: this was a very quick and easy process they called the boarding zones and we got on the plane. On the flight: the only thing bad was one of the lavatories was out of paper towels but they had water in them (someone said they didn't) the seats don't recline but I prefer this as I hate people leaning in my lap. They come through for drink and snack services the only difference is you have to pay for soft drinks and water too but they do have deal bundles where you save money which is nice. Overall I really enjoyed my experience with spirit and will fly with them again and recommend them to others.

My wife and I were on flight 1966 from LAS to MSP IN which the front and rear flaps had…read moremalfunctioned and the captain and crew had to make emergency landing procedures. They were very professional, calm cool and collected that put the passengers at east during this stressful time. On a personal note....my wife was a flight attendant for over 5 years with a different airline. We were the only ones sitting in the exit row seats. Prior to takeoff my wife informed the lead FA during her exit row briefing that she was an ex crew member. Needless to say, when the crew informed the passengers that there was a malfunction with the flaps, that same FA went to my wife to inform her that she may need her assistance. She was calm, knowledgeable and made me even feel at ease even tho my wife had already brief me what to do in an emergency evacuation since we were sitting in an ex row. My wife was so impressed how the captain responded to mechanical issue and how the flight crew in the back handled the passengers that she said she would go back into the airline industry in a heartbeat and work for Frontier just simply because of how professional they were during this stressful time. She then told the passengers around us to say thank you and make sure they give the captain a hug when they deplane:) My wife did just that and the passengers behind all said thank you to the crew while deplaning. After all of that, I can still say that this was the best flight I have taken in very long time, and we travel a lot! P.S. This was our first time flying on Frontier and is looking forward to our next flight with them:)

Extremely disappointing experience with Frontier Airlines at MSP Airport on June 20, 2026…read more I went to the ticket counter specifically to purchase tickets in person after confirming on Frontier's website that airport ticket purchases are allowed. I even brought my 65-year-old mother with me for this purpose. To our surprise, the agents refused to sell us tickets and claimed that they had stopped doing so within the last week due to concerns involving sex trafficking. We were also told that agents have the right to refuse ticket sales. No specific reason was given for denying us service, and neither of us was doing anything suspicious. What makes this especially frustrating is that Frontier's own website clearly states that tickets can be purchased at the airport. If the policy has changed, the company should update its website instead of forcing customers to make unnecessary trips and then providing contradictory explanations. Customers deserve clear, consistent policies and respectful treatment. Unfortunately, that was not my experience at MSP.

The Customer service at the counter was the worst that I have ever experienced!!!! I came to the…read morecounter almost 2 hours early on Monday morning with my small dog. They said my carrier was 1" too big!!!! This is a bag I have flown with for a long time and it never got rejected. I still had Delta Airline tags on it. So I asked if they could rebook my flight and they said to call a number! Why they couldn't do it there is a mystery to me. When I called the number it gave me an hour and 7 minutes wait time. When they finally called back they offered me a flight that was leaving in 1 hour. It didn't give me time to find another dog bag so I went back home VERY FRUSTRATED. I could not get my money back since it was a saver ticket but they gave me a 50% off my next flight which I couldn't get for another week or so. They said that was the best they could do. So I ended up. Using another flight for the next day, Tuesday. Tuesday morning came and I was 90 minutes early. This time the line was long and not moving!!! Everyone's flight to Hawaii has been cancelled! I was in line for almost an hour and when I got to the counter, I didn't have enough time to make my flight! The lady at the counter said, "Next time, come at least 90 minutes early." And now all of a sudden they could put me on another flight! And then she said to call the "number" to put my dog on the reservation. So I got out of line to call the number and waited for 40 minutes on the phone. I finally got my dog on the reservation, went to the counter and got my boarding pass. I barely made it to the flight I again got rescheduled on. Needless to say, I have never been treated so badly at any airline!!!! The people at the counter treated us like cattle! I will get the name of one particular lady there who looks like she is from the islands! She had no care in the world when she told me "You need to get to the other line." As she pointed with her thumb with no expression on her face! She was the same person who said, "Your dog can't get on the plane! So get another bag." I have kept my composure and was very nice to all of them during this 2 day ordeal, Never once complaining. I certainly did not deserve to be treated the way they treated me. I have never been treated so rudely by any other airline in my entire life! I will never fly Alaska again! There should be a zero rating!

I recently took Alaska Airlines from Minneapolis Minnesota to Medford Oregon. When I booked, it…read morelooked like I had a 6 hour layover in Seattle. I was flying out to pick up a new puppy and wasn't sure how to go about all this. I called ahead of time to ask. I was pleasantly surprised to so quickly get in touch with such a pleasant customer service agent! She completely, cheerfully, and carefully explained how long it takes to get from the arrival terminal to the departure terminal. Also, how to take care of the puppy along the way. THE FLIGHT - more importantly, I felt safe at all times! The attendants helped me by giving me the extra time to get settled that I needed. Seats were big enough that I did NOT feel like the cream in an Oreo! One leg of my journey was a commuter plane so a roller bag carry on was a bit big. But everyone expected it. The attendants knew how to help me sort out a couple items so we got it to work quickly and easily. My go to airline if they go to where I need.