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    Greyhound Bus Lines

    4.0 (2 reviews)

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    5 years ago

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    Groome Transportation

    Groome Transportation

    2.7(20 reviews)
    4.9 mi

    I took Groome to and from teh Minneapolis airport. Service to MSP was absolutely fine. Coming…read moreback my United Airline flight was delayed two hours, and I actually landed after the departure of the 11:00 pm shuttle back to St. Cloud. No problem, I thought, but in fact the next scheduled shuttle (12:15 am) simply did not show up. Not sure why. No more shuttle until 4:15 a.m. Impossible to sleep at the airport, so when the 4:15 came I was exhausted. I asked for either a refund or a voucher for future use and customer service said "A reservation does not guarantee a shuttle will be waiting for you in the event that your flight is delayed." So, no refund for me. No voucher either. I suppose the lesson is to not rely on Groome for being available for shuttles toward the end of their daily schedule. It's not clear to me why they ask for my flight information when I make a reservation but apparently don't hold a shuttle when they could see that the plane was arriving late.

    The driver was wonderful. She drove safe, helped us with our luggage and was so very nice…read more The van's AC was broken. We had to ride the whole way (about 4 hours) with windows (only two of them up front) open in 85 degree heat. When we got to transfer center in St Cloud the wonderful driver was kindly explaining the AC problem to a younger woman, a Groome employee, who was manning the counter (about 7-8pm on 23 July 2026). This woman was not nice. She was denegrating the nice driver, insinuating the AC problem was her fault for not opening up the rear vents. I told her the AC wasn't blowing any cold air out of even the front vents and that the vents were open throughout the van. She then became rude even to me claiming the AC was working and had just been repaired. She was very dismissive to me when I was telling her plainly the AC didn't work. This woman at the desk should not work at Groome. I have had the most friendly encounters with EVERYONE at Groome over the last 10 years. But this young lady was downright mean, dismissive and denegrating to me, another passenger who also noted the broken AC system and her own fellow employee, the very nice driver. A broken AC is unacceptable during the summer. But that is nothing compared to watching a nice person get denigrated and then being dismissed myself for reporting a mechanical problem with our van. For this reason I will not recommend Groome Transportation to anyone unless follow up action is taken to 1) fix van's AC and 2) counsel and train the rude employee on how to treat people with kindness.

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    Groome Transportation Services

    Executive Express

    Executive Express

    2.4(31 reviews)
    7.0 mi

    Poor communication, inexperienced drivers, but somewhat pleasant office staff. Management needs a…read morerevamp starting from the top and not enough properly trained employees. It's like a ship with NO CAPTAIN! I would not recommend this company if you're traveling to and from the airport. You'd be better off with Uber, Lyft or Groome! Kudos to Bonnie and Bill for keeping the ship upright!

    Executive Express vans make runs up and down I-35, picking up people at various gas stations and…read moreother stops along the way and delivering them to the Minneapolis, Minnesota, or Des Moines, Iowa, airports. I made a round-trip reservation to shuttle my mom from north central Iowa to the Des Moines airport. As it turned out, there was a winter storm and I had to re-schedule to work around flight cancellations, etc. The women who answered the Executive Express reservation line were helpful and accommodating. Even after-hours on a Saturday when I had to make one final schedule change the phone line provided an option to reach a manager who notified the driver that Mom's return flight to Des Moines had been delayed. After her flight landed she was able to easily locate the Executive Express desk near the rental car desks / baggage claim and the driver met her there. She said the drivers were friendly and helpful. Despite the bad weather Executive Express provided great service. The price was not unreasonable compared with gas and parking for a round-trip to Des Moines and the peace of mind of not having to drive was worth it.

    Care Cab

    Care Cab

    1.7(6 reviews)
    1.6 mi

    This company is a scam. Hospital told me they could setup a ride and asked me if I needed…read moretransportation. They stated it would be at no cost to me multiple times. I don't have a job and am impoverished which I also stated multiple times. They got me the transportation, and the whole time, the driver was telling me that the only reason I was getting a ride was because he was already driving out my way to bring someone else (also impoverished) home. I live very far away and no one said anything about charging me per mile and me owing for the ride. In fact, the driver made it seem like they were all so graciously doing a free service. There was no mention of charging me per mile or any of that. If I would have known what they were up to, I would have begged someone else to pick me up. The only reason I didn't was because the hospital and cab driver acted like it was all a free service.

    Employees at Care Cab are NOT nice or friendly at all they are very mean to me and the drivers are…read moreNOT nice to my wife and they are pushy and they tried to kill her by their driving unsafe. This company has failed to pick my wife twice in 2 weeks for medical appointments. late for pickup 3 times. showed up when they were not scheduled 2 times. took 1 1/2 hours to show up for a ride home from a medical appointment. so if getting where you need to go on time I would look elsewhere. Employees over the phone dose NOT help you out too. Do NOT call the Care Cab at all. I will RATE them F for FAILER.

    Greyhound Bus Lines - transport - Updated October 2026

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