My wife and I have used Groome exclusively from St.Cloud to MSP and back for several years and…read moreNEVER had a bad experience.

When in Europe I received a message on my phone that my location of pickup had been changed. I had…read morenever changed my location and didn't have time to find out what was going on. It turned out that someone had heard I was taking Groome and decided that they were going to pick me up instead of the person I had planned to pick me up and the pickup would be at a different loation. I never okayed this and wanted what I had set up in the first place. I wrote a letter last summer to Groome due to my concern that my privacy had been leaked out and someone was allowed to change my reservation. There was no response to the letter. This is an extremely unsafe practice at Groome!!!

I use them to go to the doctor on medical appointments and I love them very much and I also use…read moreCare Cab

Terrible service. I called the evening before to schedule a pickup for the next morning at 530 a…read more m. for work. I asked if it would be a problem since I needed to get to work and if it wouldn't work I would find a different way since I could not be late. The dispatcher assured me that I would be picked up on time as he put it "i put very important next to your name." With that being said I was confident I didn't need to try and find a different way and everything would be ok. The next morning comes around and I'm ready to go at 530 waiting, looking out the window. Five forty rolls around and there is still no cab. I'm beginning to get nervous, but I figure I did order it twenty minutes early to make sure I wouldn't be late so I can wait a bit more. Now, it's 545 and still no show. It takes ten minutes to get to my work from my house, so now I call cause if they somehow missed me, they need to start coming right now so I can get there. I call and a different dispatcher answers. I tell her my predicament and ask if there is someone on the way. I get a sigh and a "we are doing the best we can to get everyone picked up on time and they are on their way to your house right now." So I get off the phone and wait yet again, hoping that they get here asap. Ten minutes pass, then finally my cab arrives. It is now 6:00 a. m., the time that I'm supposed to be at my job. The cab driver asks if I had been waiting long and without pause I say, "yes, I have. I ordered this cab last night at 9pm for 530 this morning to make sure I got to work on time. Because I cannot risk being late to my job. It is a new job, this is only my 5th day and I'm still a temp." I did everything in my power to make sure i was going to be on time and it didn't matter cause I was lied to by two dispatchers that I was safe in their hands. The cab driver then told me that there's no reason why I shouldn't have been picked up on time as they asked about my scheduled pickup and were told by the dispatch that they weren't to pick me up yet cause "they didn't have time to do my run cause it was all the way to sauk rapids and they were to do their other in town runs first." I was told by the driver that they normally do their runs to the methadone clinic first cause the customers use the cabs every day and are bigger money makers since most of them are paid for with state or insurance money and the cabs are able to charge the maximum available from them regardless of distance or time per run. What a bunch of crap. So I was made to be late to my job because of greedy drivers and a greedy cab company that blatantly lied to me when they knew damn well that they were going to do all their daily clinic runs first regardless of how badly I needed to be on time or how early I had set up my ride. NEVER AGAIN. They will never get my patronage again. I will use any other cab company or Uber or lyft or bike or walk before I trust them to get me to where I need to get. It's obvious to me that they have lost to all these other transportation methods in every way except as a ride to clinics as covered by insurance or the state and they seem to know it and have given up on customer satisfaction. To give closure on my story, I did lose the job because I was not on time for that one time. Thanks Yellow Cab. I even asked if it would be a problem getting me my ride cause if it was I just needed to know so I could find another way. They chose to lie and give me false sense of comfort. I can't wait for them to shut down as they will inevitably with the rise of alternatives that have people who are motivated by good service and have no reason or means to lie to their customers.

Poor communication, inexperienced drivers, but somewhat pleasant office staff. Management needs a…read morerevamp starting from the top and not enough properly trained employees. It's like a ship with NO CAPTAIN! I would not recommend this company if you're traveling to and from the airport. You'd be better off with Uber, Lyft or Groome! Kudos to Bonnie and Bill for keeping the ship upright!

Honestly, I've been using executive express for about three years now - using it several times per…read moreyear. Usually it's not a bad experience and I've only had one bad driver. However, I do have a problem with one of the vans reeking of cigarette smoke and a SUPER rude front desk employee. Listen - if I want to double check if I have the appropriate ID for the airport, I'd expect a better answer that "our only job is to get you to the airport" and shutting me down TWICE. If taking people to the airport makes up 99.99% of your business, maybe you should have answers to some very important questions? If I see this guy at the Waite park office again I will 100% be reporting him.

TJ is great at communicating, on-time and got us home safely. We fell into easy conversation the…read moreentire ride home. He was just like a friend picking us up at the airport! Highly recommend!

Had TJs bring us to and from the airport from our home in Maple Grove and couldn't be happier. They…read moreshowed up on time picking up at our home and helped load the bags and got us to the airport with plenty of time to make our flight. The pickup from our flight at return was effortless as well. They knew our flight number and texted us when the plane landed. There was a delay with the plane coming into the gate but we eventually got off, got our bags, and met the driver who described their vehicle making pick up easy. Excellent service and polite staff. We'll use them again.

Tony is a great resource for transportation. He's reliable and knowledgeable. He also keeps a clean…read morevehicle.

Tony didn't show up for schedule pickup. He seem to lie about confirming. He mess up. Plus Lyft was…read moreeasier to use and less money.

I tried to book an event with 'the fun van' and the representative from the business wasn't very…read morecordial. Below average customer service. I would probably not recommend this party bus service to others - especially when you've got great other options in the St. Cloud area. Poor manners to customers is never good for business.

From the owner: We speialize in group transprotation. We do weddings, prom, pub crawls, anywhere, anytime. Our…read morevehicles are set up to party and many have Karaoke! We carry 10-30 people and provide a safe, fun way to get around.

Best limo service in St Cloud! Have used several different times, Vikings games, concerts in the…read moreCities, Halloween, and just for fun. On time every time. Strongly recommend them!

From the owner: We offer the best party buses and service in the area.read more