Stayed one night for a wedding, so only had a brief experience but it was completely fine. Hotel…read morewas clean, staff was fine, lots of (chain) restaurants and shops nearby, a small pool and hot tub, and small gym (with a Peloton bike).

My experience at this Hilton was terrible. The hotel doesn't even look like a Hilton. The flowers…read moreat the hotel entrance were plastic and looked like they were from Easter. The only good thing, that happened to us was the receptionist, Keira. She was professional. And... on a separate note, I hope Hilton appreciates her and gives her opportunities. It's rare these days to find people who are so eager to work and help customers. The accessible room was a disaster, especially the bed. It didn't have the required 24-inch height for a person with a disability; it was only 12 inches high and of very poor quality. Breakfast was served through a nearby restaurant. The restaurant required guests to purchase the full breakfast menu to receive service. Guests couldn't just order a piece of toast and a cup of coffee like at other Hiltons.This proves once again that I'm right--read my review of Wyndham. Companies like this and others don't care about the customer; they care about how much money they make at the end of the month, and if a customer is denied a piece of toast, they don't care. There are people who can't or don't want to eat an full American breakfast. Do you understand? But no, they don't care, and on top of that, they let themselves be pushed around--or not--by a restaurant that's just a drop in the bucket compared to the Hilton's market share. But it doesn't matter; bottom line: money, and let the customer suffer. It was a disaster and poor taste.

This is my first time staying at this location. Usually, I stay across the street at the Springhill…read moresuites. The rooms here are dated. The TVs are hung up and weird positions so you gotta shove them against the wall just to get in and out of your bed. The bathroom faucets, high pressure water out of a amount of 320 little holes that you can't control the pressure. The eggs in the morning look horrible completely un edible. Room I stayed in was OK but you could tell that it had the smokers in it before and you could smell weed coming from down the hall.

From the moment I arrived, the atmosphere of the hotel set the tone for a relaxing and enjoyable…read moreexperience, warm, inviting, and guests feel at ease. What truly elevated my stay was the staff. Every team member I encountered was courteous, attentive, and genuinely committed to ensuring my comfort. Whether it was a friendly greeting at the front desk or a thoughtful gesture from housekeeping, their dedication to service was evident in every interaction. It's rare to find a place where hospitality feels this sincere. I left feeling refreshed and well cared for--exactly what you hope for in a hotel experience. Highly recommended for anyone seeking comfort, quality, and a welcoming environment. Earl A BIG, THANK YOU, for the staff. - Jennifer - Auyanea - Dalainah - Danaeja - Sandra - Katina I apologize if any name misspellings...

Best Western isn't exactly a luxury brand. Keep in mind that I'm rating based on a 3 star property…read moreexpectation. They certainly beat the expectations. Parking is extremely limited on property, with maybe 10 spots, if that. There is a parking garage nearby & we were advised to park in the adjacent Green Mill Restaurant parking lot, which you also get a $10 off coupon card for, as this property doesn't have breakfast. We didn't eat there, so, no notes on it. Our room was comp upgraded & we were greeted with a thank you gift bag for status. The room was clean & in good repair. There were ample outlets & the layout worked well. Our room was quiet, the bed was comfortable & we slept soundly til morning. I'd like to see better towels and soft closing toilet lids. The staff that checked is in was energetic, friendly, and welcoming. I 100% would hire him!

Pet friendly, secure rooms, big parking lot and garage, shy of 5 stars due to parking lot lights…read morenot being on on south side of building, loose wallpaper in room, and tiny bathroom. Perfect place to stay when traveling with my doggo

I booked my stay for 1 night on their website. The stay and their facilities were fine and as…read moreexpected. 10 days after my stay I got an email saying that I had stayed for 8 nights and it attached my receipt. I called the hotel and talked to a manager and she refunded my 7 extra nights but was not able to explain why the extra charges occurred. I didn't think much of it and was just happy my card got refunded. 2 weeks later I had $844 charged to my credit card and called again to inquire about it. The front desk person couldn't look into it but said the manager Gina would look into it for me and return my call. She never returned my calls. I called back 2 days later and the same front desk person answered and remembered me and said Gina would be in at 3pm and also gave me her email address. I asked the front desk person to have Gina call me back when she came to work for the day. I also composed an email to her detailing my issues with my confirmation number and asking her for a call back. My email and calls were never returned. I called back 2 days later and a different guy said he could look into it and said he saw a lot of strange charges but didn't understand them. He said he would get with his manager and call me back later that night. He never called back. I called back again and he said it would have to wait for Gina to call me back. I asked for a copy of the charges to emailed to me and he said he would. He never did. I called today to talk to the GM Brad, the front desk person said he was in but not in his office and offered to send me to his voicemail. I was then transferred to his voicemail and it was full and not able to accept new voicemails. I tried calling the front desk back, but the phone rang for 2 minutes and then hung up on me, I tried again and the same thing happened. I waited 10 minutes and tried calling again, but it still rang for 2 minutes and then hung up on me. At this time the issue is still unresolved.

Easter brunch at 12:45 was a complete fail for my party of 11. I bet it was good when it opened…read morethough at 10:00AM. The food tables wouldn't have been a mess and all the options on the menu would have been available. I bet there may have even been plates! Guys. What on earth? This is a special day and you have been doing this for years! What food there was, was alright. But we couldn't have soup because the heat turned off and it was thick and congealed, we couldn't have a crepe because no one was refilling the whip cream. We couldn't have smoked salmon because there was none. We couldn't have steak because they ran out but left the sign. We could barely have sliced prime rib.. it frequently ran out and when the last one came out it was very rare.. lemonade and tea were not mixed appropriately. Completely laughable. No servers came by to take our drink order. Big opportunity missed. Servers were everywhere but apparently not running the dish washer, and also they were taking our food plates without asking if that person was finished. People! You were open until 2pm. What on earth are you trying to pull here. At 12:45 the soup and crepes were done for. The meat selections were out. What exactly was worth $34.99? We tried this brunch ten years ago and were disappointed. Thought we would try it again. We will never be back.

Nicely appointed clean rooms. Friendly staff. Good beds. Very nice breakfast included.read more

We needed a three bed suite while attending a wedding in the area so options were limited but this…read moreCountry Inn had the right rooms that we were looking for. Hotel is very modern, clean, with spacious breakfast and common areas. Pool and hot tub were also very nice. Breakfast in the morning was decent, not amazing, but ok enough to fill you up. It was a quick stay but the room was comfortable and met our needs. Location is close to the highway, shopping, and plenty of food options. Good choice for the area.

This is a wonderful, relaxing place to stay while your loved one is hospitalized. It's so…read moreinexpensive, and just a calming place. After a day full day of adrenaline, this just let me unwind. I loved it.

This house is a lifesaver…read more My mom has been hospitalized for a week now and I am staying here. It was built by a foundation for family's in a need of a place to stay. Its a inexpensive alternative to paying $100's on a hotel room. Plus it has more at home feel. The house is so beautiful, with very nice furnishing and all new appliances, features through out, because this place is only a year old, it still has that new home feeling. Nothing can beat the comfort the home, staff & volunteers give when your at your weakest. This home is a blessing.

I stay at many hotels over the course of the year. This place served every need. Located just off…read morethe highway and pretty easy to find. The front desk was very polite and even helped adjust my needs even before I arrived. In my haste I must have requested the romantic suite weekend but they thought it may have been a mistake and were willing to make the price adjustment. Room had every feature, including a sitting area. Refrigerator and microwave are always handy even though I rare use microwave on my short stays. Coffee maker for those coffee lovers. This trip was a two nighter. Room very clean. It did have a musty smell but not enough to be annoying. Very nice place. A Target and convenient store within walking distance but not sure what the neighborhood looks like after dark. Close to downtown and the BNSF mainline for the rail fans. You may hear train horns if you are a light sleepier.

Love this hotel. The rooms are clean and comfortable like most Country Inns but the staff here…read moremakes this place special. Everyone is incredibly helpful and always cheery. I spend about 100 nights a year on the road so I appreciate the places where I find great people...makes the time away from home a little easier. This place fits that bill so I almost look forward to nights here.

I stayed here for a conference. It is probably the nicer of the two hotels associated with St Cloud…read moreconference center. my room was very spacious and I appreciated having a couch and chair to sit on in addition to an arch king size. Everything is clean come on, but it did feel a bit rundown. Given the cost for just staying in downtown St. Cloud, it's seem a bit overpriced.

Rooms are very spacious. A/c unit is loud whenever it turns on though. Good white noise if you…read moreare into that. Some of the amenities feel outdated.

FRAUD: They manually entered an extra charge on our credit card without our knowledge or consent…read more I had to cancel our card so they will not be able to fraud us in the future. So I look forward to the hassle of changing all my bill accounts to a different card. They refunded the charge but only after I told them I am going to report the charge as fraud. This hotel was dirty. And we paid for a kitchen, brought food to cook and all pans and cook utensils were unsafe to use with so much burnt food(?) on them that they were unsafe to use. My husband handles commercial kitchens and ServSafe in the West Central region of MN and will be contacting his connection at the local health department. There also was mold on the shower curtain. The only vent in the bathroom pushes air into the shower, so do not have the AC on when you want to shower. I have pictures to support my claims. When we asked the front desk for different pans his response at 11pm was that housekeeping would bring us pans in the morning. We also did not have forks or spoons. The front desk just kept repeating that housekeeping would bring forks and spoons in the morning. So they frauded us and we couldn't use the kitchen in our room the night of our stay. And there were no clean pans, spoons or forks from housekeeping the next morning. Why would you pay extra for room with a kitchen when you don't have any utensils or pans to use in the kitchen? The microwave had no lights. I guess we were lucky that the Refrigerator worked, even though it also had mold in the drawer. 0/10 would not recommend and am reporting the fraudulent unauthorized charge on our card.

Upon check in we were charged 50.oo on our card for incidental. There is NOTHING in the room that…read moreis buyable. The clerk said it would be refunded once they cleaned the room. This is no more than a scam for them to earn interest on your money. Our desk clerk was not warm and friendly. Our room was clean and stocked. The NOISE from the street was unbearable. We had breakfast at 7 and the food was cold. WARMERS DO NOT COOK FOOD THEY ARE TO KEEP COOKED FOOD WARM. Anyone with a food safety license knows this and by the looks and cleanliness of the gentleman 'doing' it, I'm glad it did not eat. Small coffee cups, NOTHING extra, very bear minimum effort.​

Didn't get a"room is ready" text til after 7pm Drove into a…read moreless than plowed parking lot Walked through doors where counter assistant didn't greet us just sat there. Treat tray was empty and she didn't mention the "park your car around the back" sign( early phone call the next morning). Room was nicely decorated BUT didn't appreciate the flaky black pieces in the white comforter. The 5 small black pieces of hair( hubster is bald, Ian am long haired brown) on the bathroom floor AND the two globs of toothpaste dried in the sink I guess the housekeeper was tired.

Last minute room needed and this place was close to where we needed to be. Staff was friendly and…read moreattentive- especially with breakfast time and check out. We had an incident with our toddler getting sick and needed to use their laundry facility- only problem was that most of the places close were closed due to the time but they also didn't have any soap??? Said something about their usual vendor usually supplies them but didn't bring them any this time around? I know the launder the sheets/towels/etc I was confused that I couldn't purchase any soap whatsoever so that we could clean my toddlers blanket. So we inquired about their dry cleaning but the girl wasn't sure and said we would have to wait until the manager came in the morning to answer that question. We usually keep to ourselves and never need assistance but the one time we do no one was really able to help us. Ended up driving to the family we were visiting to use their washer instead. Defeats the whole purpose of advertising that residents can use the guest laundry facility. Also breakfast was eh. Always good with the standard waffles and breads. Eggs were not real (or at least didn't seem to be) and pretty scarce. Never any fruit or meats available even as early as 7am. No room service but they do have a snack area where they sell overpriced bags of chips and water etc. Next time we know to take our chances and try another place.