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    Night's Inn

    4.4 (8 reviews)
    InexpensiveHotels

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    Holiday Inn & Suites - Saint Cloud - Minnesota Ballroom

    Holiday Inn & Suites - Saint Cloud

    (45 reviews)

    $$

    Easter brunch at 12:45 was a complete fail for my party of 11. I bet it was good when it opened…read morethough at 10:00AM. The food tables wouldn't have been a mess and all the options on the menu would have been available. I bet there may have even been plates! Guys. What on earth? This is a special day and you have been doing this for years! What food there was, was alright. But we couldn't have soup because the heat turned off and it was thick and congealed, we couldn't have a crepe because no one was refilling the whip cream. We couldn't have smoked salmon because there was none. We couldn't have steak because they ran out but left the sign. We could barely have sliced prime rib.. it frequently ran out and when the last one came out it was very rare.. lemonade and tea were not mixed appropriately. Completely laughable. No servers came by to take our drink order. Big opportunity missed. Servers were everywhere but apparently not running the dish washer, and also they were taking our food plates without asking if that person was finished. People! You were open until 2pm. What on earth are you trying to pull here. At 12:45 the soup and crepes were done for. The meat selections were out. What exactly was worth $34.99? We tried this brunch ten years ago and were disappointed. Thought we would try it again. We will never be back.

    I booked my stay for 1 night on their website. The stay and their facilities were fine and as…read moreexpected. 10 days after my stay I got an email saying that I had stayed for 8 nights and it attached my receipt. I called the hotel and talked to a manager and she refunded my 7 extra nights but was not able to explain why the extra charges occurred. I didn't think much of it and was just happy my card got refunded. 2 weeks later I had $844 charged to my credit card and called again to inquire about it. The front desk person couldn't look into it but said the manager Gina would look into it for me and return my call. She never returned my calls. I called back 2 days later and the same front desk person answered and remembered me and said Gina would be in at 3pm and also gave me her email address. I asked the front desk person to have Gina call me back when she came to work for the day. I also composed an email to her detailing my issues with my confirmation number and asking her for a call back. My email and calls were never returned. I called back 2 days later and a different guy said he could look into it and said he saw a lot of strange charges but didn't understand them. He said he would get with his manager and call me back later that night. He never called back. I called back again and he said it would have to wait for Gina to call me back. I asked for a copy of the charges to emailed to me and he said he would. He never did. I called today to talk to the GM Brad, the front desk person said he was in but not in his office and offered to send me to his voicemail. I was then transferred to his voicemail and it was full and not able to accept new voicemails. I tried calling the front desk back, but the phone rang for 2 minutes and then hung up on me, I tried again and the same thing happened. I waited 10 minutes and tried calling again, but it still rang for 2 minutes and then hung up on me. At this time the issue is still unresolved.

    Night's Inn - hotels - Updated May 2026

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