JPG was quick to respond, and very accommodating with scheduling the initial visit. Eric was very…read moreinformative and professional, and a pleasure to speak with. So far this company (JPG/AZ Alarm) is proving to be much better than other national alarm services... which, based on my experience have bad business practices, unreliability if your alarm is actually set off, poor customer service, and higher prices. This is a much better choice for home security.

They scheduled an install appointment. Never called, never emailed, no showed. I even tried…read morecontacting them and they ghosted me. Concerned as the guy who showed up during the quote took my debit card information down on paper. Will be canceling that card. Would not recommend.

Was incumbent vendor and beat all bids for same list of equipment…read more Hands Down Was responsible and installed on schedule with no up's or extras

This company sucks they told me there equipment or tech wouldn't damage my house.. the tech was…read morefine but the equipment damage my roofing... I talked to sales representatives I've made appointments with supervisors that I had to missed work for, just for no one to show.. the sales rep forgot he told me his name I asked to speak with a supervisor he tells me someone will call me back... he calls back from a different number a hour later saying he's the supervisor...They told me someone showed that's a lie I have cameras and ring doorbells not unless he's a ninja in knows how to evade my cameras... This is a small company that has no insurance for home damage that they cause DONT LET THEM DAMAGE YOUR HOME...

We were more than impressed with the folks at Tekna Security! They came out to our house to assess…read moreour needs and gave us a free quote for a few options. There was NO pressure, Jared answered all my many questions, and we are very pleased with the package we selected. He didn't try to push products on us that we didn't need, and was very honest about why he would and would not recommend different products for us. The installer was friendly, knowledgeable and did a great job. We haven't had any issues with our system in the year since we had it installed. We can't speak highly enough of Jared and the folks at Tekna! They will take good care of you!

I did some extensive research (including having the big dogs like ADT out) and compared reviews /…read morequality of equipment / pricing and level of comfort on who I would like to use as my security experts. I have a technology background and from the very start I could tell Jared understood my needs and suggested the route I should go and what equipment I might need. I told him I wanted 6 hard wired cameras / 2 security panels / 2 smart thermostats / a smoke detector tied into their system and my 2 smart locks linked as well. He actually talked me out of one panel which saved me a bunch of money and am super happy as I use the app most of the time bs the actual panel. They came and finished the install in one day as promised and now I can monitor front / sides and the back of the house, open the front and the garage door remotely, turn the heat or A/C on and off, be notified of a fire and actually asked about a carbon monoxide detector while install guy was here and that is now also installed. All the doors and windows had sensors and they tested them all including the shatter glass sensors I had. They will also be doing the monitoring with no contract - I am super happy with the pricing and level of service I received. Don't hesitate to use them for your future needs.

Active alarm is the best! Very competitive and fair pricing, but that's not even the best part,…read morethey have great customer service. It is a family owned business, and they have just been such a pleasure to work with, extremely personable. Matt and Joe did the installation at my house when I first moved in, and did a great job, I've had absolutely no problems. Furthermore Joe personally called me after the installation, on multiply occasions, to ensure that I was happy with the work, and the system was operating properly. They are the kind of company that stands behind their work, and continues to communicate even after they have been paid. Such a great company, that they are doing my dads house now as well. Would highly recommend!

Everything about Active Alarm is wonderful! They're a family owned business so they actually care…read moreabout their clients and most importantly the systems are easy to use and keep us safe. The owner's sons came out to install our system and spent all day making sure it was absolutely perfect. The phone support has always been super efficient as well so I never worry about my house being in their hands. We priced out probably 5 different alarm companies in our area and they all tried to upsell these crazy systems but Active actually listened to what we wanted and gave us just that. The pricing can't be beat , so so glad we have them!

Eddie our tech was fantastic. Diligent, thorough and practiced COVID protocol…read more He was very patient and and understanding with our seemingly dumb questions. Today I had the pleasure of speaking to Christine in billing. The absolute best experience I've had in a long time. I was not trapped in voicemail hell nor did I have listen to 45 minutes of a recording telling me how important my call is to them. Excellent!

Alert 360 does NOT have a monitoring company who monitors their surveillance cameras. This company…read moredoes not actively manage their surveillance cameras and you will not be notified when a problem arises. This company is a scam!!

When my wife and I bought our new home we had a baby girl on the way, so great security, monitoring…read moreand cost was a huge priority. After doing our research and through recommendations we went through Jon Knox, owner of Knox Security Services Inc. We didn't want to go through ADT, their monitoring was too high and we had them in a prior house. ADT outsources their service reps and the quality of work was sub par. Our house almost caught fire because of an incorrect mini transformer installed by a former rep. When the out sourced rep came out he tried to sell us over priced window sensors under the table. When Jon came to see our home he installed everything quickly and was easy to get in touch with when we had some questions. The quality of work, installation and equipment blew ADT out of the water. After getting to know him I could tell he does some very impressive work for very large homes and businesses. Even though I was a smaller job, he made me feel important and like I was his top priority. Not bad to get that sort of treatment from the owner of a company! Ever since we have had the alarm installed we haven't had a single issue and feel comfortable that our home and new family member are safe. I highly recommend Knox Security Services Inc. for anyone considering a home security system and didn't want to go through ADT like my wife and I.

KNOX HOME SECURITY - An Extremely Welcome Wake-up Call…read more For more than twenty years, we faithfully paid our monthly fees to "Brand X" security. I won't mention the name, but I believe it is the largest in the nation. Service levels steadily declined, but they made up for it by steadily increasing their prices. After reaching the breaking point, I looked for alternatives. I found Knox Security headquartered in Scottsdale, but with nationwide connections. Here's what I learned. The hardware is better by far than that of "Brand X". The service is vastly superior to that of "Brand X". I actually dealt with human beings who were responsive, professional, and friendly. Best of all, I now pay less than half per month as I did with "Brand X". Had I made the move two years earlier, I'd have an additional thousand dollars in my pocket. I should have made "Brand X" into "Brand Ex" long ago. I've now had Knox on board for a month. It works great. It's easy to use. It looks great. And my monthly cost is less than half what it was.

IF you need a security system anywhere in the Phoenix Scottsdale area, Lucas, with Proper Guard, is…read moreyour guy. I know this first hand because I have a basis of comparison with trying to get a "Proper" system in my home in Colorado. Lucas is so knowledgeable that he had to school my security person in Colorado because my colorado guy connected my cameras to an indoor light switch. As soon as I switched off the lights inside, the cameras didn't function. Things like this can happen if you hire someone who really is not an expert. The fact that Lucas did this even after I moved and disconnected Scottsdale tells you everything you need to know about this guy. Not only is he very much an expert, he is also kind and generous. If you don't hire Lucas for your security needs, what are you even doing?

We just canceled our service as it was impossible to have someone come out and troubleshoot when we…read morehad issues. When I called to cancel they noted the owner Lucas had to send over the form himself. I called today and spoke to Sara to get a timeline on the form and share their network is still trying to connect and sending us notifications. She seemed to get upset and note it was just her and Lucas running the company and there is nothing she could do it. I told her I understand but she started to blame the new company we went with and said they needed to take care of it. She seemed very confused and ended up hanging up on me because I asked her not to call me sweetheart. After hanging up she called back 10 min later and gave me a new name of Brandy and when I questioned if she was Sarah or brandy she said she had two names. Never acknowledged that she hung up and just noted she sent a note to IT and kept calling me honey and sweetheart. Just really bizarre behavior. The cameras - At first they were great, but then started to lag greatly. (We did upgrade the WiFi and all that) the doorbell was hit or miss sometimes it would record and other times it wouldn't and then eventually stoped working. When we would call to have someone come out they said someone would get back to us but they never would. The monthly price is low at 29.99 which is a big sell but you get what you pay for. We have our security system with Vivant and decided to switch our cameras with them and it ended up being the same monthly price but a company that has great customer service and responsive.

I'm Writing About The Excellent Work Of Robert R. Of Your Technical Support Team…read more I Spoke With Robert R. On 10.23.2026. Robert Helped Fix Issues With My System. He Help Reset The App & Translator. We Also Reviewed The Primary Control Panel & Covered The 12v Battery. Thank You Robert R. For Your Excellent Support...

Aug 2026 update: Don't recommend. AAA Smarthome Security can…read moredo almost nothing remotely, so you have to have a tech come out to your house. Twice in the past 6 months, I've had a very minor issue (couldn't connect camera to new wifi + one window sensor not working), and both times I had to call AAA, which takes 30-40 minutes between waiting, explaining, waiting some more, etc. Then they say they can't solve my issue over the phone, so tech needs to come out, and they don't have a tech available to stop by and perform a 5-10 minute fix for over 2 weeks. The wait times (phone and tech visit) are too long, and they need to be able to fix/address some issues remotely. I just paid almost $800 for some new equipment, and the 2 of the sensors the tech installed did not work after the tech left. So now they have to come back, again.