Marcelo is amazing. He took his time to get the job done right and help troubleshoot an issue that…read moreI caused. Never felt rushed. I would 100% recommend him to friends and family.

Marcelo is a tech wizard. He setup my entire system-- equipment rack, speakers, TV installations,…read morereceivers, outdoor cameras, video doorbells, internet network & access points, and automation.

I could not be more impressed with Eagle Security Systems. I have a large home with a complicated…read morelayout and multiple entry points, which requires a complex security setup. Roy was incredibly knowledgeable and worked with us to devise a robust system that met our unique needs. He found creative ways to ensure our safety while also minimizing the budget. Our system works flawlessly, and we have total peace of mind thanks to Roy and your team. I give Eagle Security Systems my highest possible recommendation for anyone with security needs!

They only install wireless systems such as Google Nest. We had already had another quote from a…read moredifferent company who said they could use our existing Cat 5 and move us away from the current wireless cameras on the home to a wired system that would be integrated with our Starlink. They could also install a wired mesh system which would then help the wired cameras. We are a tad rural and have to use Starlink. It will take a day or so for the owner to do the work and it wasn't cheap but it was 100% doable. We will also have access from our betas through a mobile app. Eagle said they could do nothing for us without an internet company like Cox. The estimator honestly wanted to get out of there as soon as he could. I am sure they are a competent company but if you want a system that isn't Google or something similar, look elsewhere. They also said we had to pay some kind of monitoring fee which I did not want as we have an ADT alarm system we have to pay for .

Terrific. Smart skilled worker on difficult job. On time, nice…read more Definitely recommend.

Buyer beware. Company charges three hours of labor even if they come out for only one hour of…read moreservice. Now I'm stuck with an $1100 bill for someone to come out and replace one sprinkler head. Two stars because the guy was quick, one star because I was screwed out of an extra $500

Amazing staff! It was a pleasant surprise to find out they issue international drivers license…read more They were friendly, fast and efficient! Lots of parking.

Received an email from AAA about a free travel emergency kit for your car. This is a fake email,…read morefree buy pay $9.95 postage only and get the free kit. I put several known credit cards but keeps given me error, AAA should honor there comittment and send me my kit, I don't expect they will. Hope our join me nationwide and boycott AAA. Thank for reading my review. They LIE

I requested a Home Camera Security System installation. I…read moredid NOT want an Internet Security System, but that is what I got. I believe AZ CCTV hired an Independent Installer because I am out of the area they generally service. Although I already had cameras, the installer, who by the way did a very good job with the wiring, talked me into buying the cameras HE feels are best, so I sent the cameras back that I had already purchased. I bought the camera set, 2 (16 total) of them, and when they arrived he came back and installed. There was a problem right after the installation with the cameras so the installer back one time. Since then I have had problems and questions. I called AZ CCTV and was told because I did NOT buy the cameras from them they could not help me. By the way it has been maybe 3 months since I had the cameras installed. I wanted to be sure I had cameras on my premises, outside and inside before going on vacation. I have 16 cameras, 2 sets of 8. When I arrived home from my vacation, just as I was afraid, my home had been vandalized, the top monitor was black with some error message toward the top. The bottom monitor had a few pictures, but not all. Each monitor is supposed to have 8 pictures. When I played back the recordings, there were many screens that were completely black, (imagine THAT!) so they were NO HELP. I spent a lot of money for the installation, cameras & monitors. I feel like I just flushed a LOT OF MONEY down the toilet. I tried to call & text the fellow who did the installation to help me restore the monitors, but naturally, he never returned my calls. IF I was going to purchase different cameras, I wish It had been made clear about AZ CCTV ONLY helping with any problems IF I bought THEIR Cameras. I wish the installer, if he was going to talk me into different cameras, had suggested I buy cameras from AZ CCTV so I would have help, if needed. Tech Support etc. Because this system uses the Internet it doesn't work for my home. The Robbers, who are very slick, use something like an Internet Jammer, so the 16 cameras and 2 "Brain" black boxes and monitors are NOTHING to them, just a slight inconvenience. THIS is why I wanted NOT an Internet based system. Change my locks you are probably thinking? I had them rekeyed twice in June. About $800, each time. Nothing keeps them out. Locks do NOT seem to be a problem. They know when I am not home, they have come in many times and are stealing me blind! I have called the police several times, but not every time because all they do is take a report. I even thought to put a camera in a place with a clear view of my BIG Westchester GUN & Rifle safe, that camera along with most of the other cameras had been disabled. The time before last they managed to open THE SAFE! And cleaned me out of all of my exquisite jewelry, guns, and important papers and so much more! Things I spent a lifetime acquiring. Very Sentimental and some things very valuable. I called the police, and even waited until the police were here to open the safe...I had a feeling it also had been robbed, and it had. Again, the police took a report. The police were here yesterday to take a report. They strongly suggested I get the alarm going, to call the alarm company to have the repair done. I had to laugh. I told them I had called and texted and e-mailed so many times since the very beginning of June, if not before. All I have ever gotten is empty promises. They even had the nerve to e-mail a bill to me! I told them if and when my alarm is working I will pay. The last 3 months I paid for the alarm, even though it has NOT been working! Now that almost everything of value, sentimental and monetary has been taken, I feel I still cannot leave my home. I should have started staying home to guard it months ago! And by the way, I have an alarm system, it IS cellular based, I have called and texted the company I am with to ask for a simple repair since towards the end of MAY. I tried to repair it myself but I think it needs a new contact. I wish I knew where to buy one or could find another Alarm company that services my area. The couple who own the Alarm business live less than 4 miles away! For a little while I could set it on BY-Pass, but that has not been working, so I have NOT been able to set the alarm for a long time. In calling the camera manufacturer they told me they could help me do a Factory reset, I feel STUCK because although I mentioned up front I did NOT want an Internet System, that is what I ended up with. I should have made sure that was on the paperwork before the installer showed up. He may NOT have been made aware. I would have changed Alarm companies long ago but I cannot find one that services my area, I am new to this small town. Only 2 others that I have had previously over the years, and the experiences were SO HORRIBLE that I would NEVER USE THEM AGAIN. Sorry this is SO LONG!

Joe from AZ CCTV responded promptly to my request for assistance. I found Joe to be honest and…read morereliable, and would highly recommend Joe/AZ CCTV & Security!

I have never been so impressed with a company as I am with ICU Security! I called on a Monday…read moreexplaining I thought I needed a customer service call for my alarm system. I spoke with the owner Dave who asked me some clarifying questions about my issues. It was determined that I needed $100 worth of batteries to be changed. I told him that was okay I would just disconnect my system and proceeded to ask if he could help walk me through it. Dave kindly asked me why I would not have a security system (reminding me I had told him I did have a 12 yr old daughter who is at times alone). He immediately jumped in and said actually he would pay for the battery replacement and not charge me. He was so passionate about the peace of mind behind having our system operable! Not only that Dave made sure one of his team members changed all of our batteries on the very same day of my call. Unbelievable customer service! When I told my daughter the story that evening she was so touched that somebody cared so much about HER safety. She called her grandparents and told them the story! I can't say enough about how one act of kindness spread to so many people. I will be telling everybody I know about ICU Security, the company who is truly passionate about making our homes safe for our families. Thank you so much Dave and ICU for your top notch service and care!

David, the owner, was great in walking me through exactly what our business does and does not need…read more He was extremely transparent with his pricing and helpful talking me through the in's and out's of security systems and alarms since this is far from my wheelhouse. The installation was seamless as well. Troy, the technician who installed everything, had to work around many other contractors who were here at the same time, but he was a real professional and got the job done with no issues. I'm really confident we went with the right company!

We just canceled our service as it was impossible to have someone come out and troubleshoot when we…read morehad issues. When I called to cancel they noted the owner Lucas had to send over the form himself. I called today and spoke to Sara to get a timeline on the form and share their network is still trying to connect and sending us notifications. She seemed to get upset and note it was just her and Lucas running the company and there is nothing she could do it. I told her I understand but she started to blame the new company we went with and said they needed to take care of it. She seemed very confused and ended up hanging up on me because I asked her not to call me sweetheart. After hanging up she called back 10 min later and gave me a new name of Brandy and when I questioned if she was Sarah or brandy she said she had two names. Never acknowledged that she hung up and just noted she sent a note to IT and kept calling me honey and sweetheart. Just really bizarre behavior. The cameras - At first they were great, but then started to lag greatly. (We did upgrade the WiFi and all that) the doorbell was hit or miss sometimes it would record and other times it wouldn't and then eventually stoped working. When we would call to have someone come out they said someone would get back to us but they never would. The monthly price is low at 29.99 which is a big sell but you get what you pay for. We have our security system with Vivant and decided to switch our cameras with them and it ended up being the same monthly price but a company that has great customer service and responsive.

When one of my sensors failed over the weekend Properguard was able to get my system s on track and…read moresensor replaced.

I entered our home after being away and immediately the security alarm blasted. Maybe a power…read moreoutage tripped it? Anyways it was difficult for me to silence it. I ended up setting it off at least 6 times!!! Frazzled. Worried about upsetting my neighbors... I called this company and they sent the technician out. He disconnected the system that was already in place when we bought the house but had never armed. We use ring videos and doorbell. The technician was polite and efficient and effective. I asked for business cards. I've shared this info with my own mother. This company is my hero at 10:30 at night. 24 hour service isn't cheap but worth it. HEROS!!!

I'm super happy with the service. This company is providing me. They worked with pricing and Ivan…read morewas awesome! Best of all I feel safe at my house.

These guys are very good at their job, our system is great, the quality of monitoring is…read moreunebetable, and I work with Alexxis over here alot and she is amazing at her job making sure things are working great post-install. It doesnt get any better than these folks. Their system is very robust.

I'm updating my review. Today, we ran into some communication/billing challenges with Titan Alarm…read more We've been customers since 2017; we were frustrated. Not only did we get a response, the owner reached out to us to let us know he personally looked into our concerns. Wow! Talk about a community leader. We felt heard, having our concerns immediately addressed. While challenges happen in any business, I can honestly say, Titan Alarm has lived up to their commitment to care for their customers. Thank you Mike and Tim for the outstanding service. If you are looking for a local business that cares about the consumer, this is your Alarm company!

Phase 1 is very professional and responsive. We've had consistently good experiences with their…read moreinstallation and repair services and technicians. We highly recommend them.

I had a very small, yet important project that was near and dear to us. I was nervous about being…read moreable to find a company willing to take on something that wasn't going to generate a huge amount of revenue. Fortunately, Judith and the folks at the Phase 1 team were extremely helpful, going above and beyond to find a solution that met our needs. Could not be happier with the folks at Phase 1 Electronics!