My wife bought me a cloak tuck iwb holster for my .40 xd and I love it! Not only did the guys make sure she had by Christmas but also helped her throughout the ordering process. The holster is so comfortable even before being "broken in" I'm a pretty skinny guy so I was really worried about comfort but I am very pleased!! Great product read more

I bought mine with my g3 taurus parts were missing and was charged 59.99 for it all I want is what I payed for.if action is takin and a satisfactory condition is meet .I'll be sure to comment back .. read more

I placed an order over a month ago for 3 holsters and decided to cancel my order this morning due to slow service and my item not being ready in the allotted time specified on the website of 3-4 weeks. I called to follow up about a week ago and was told by a customer service rep it would be shipped on time but I hadn't received and update or tracking information. So I followed up this morning just to be told my item wasn't going to be ready and shipped until mid-May possibly and that wasn't for sure due to lack of staff. If more time is needed it should be specified on the website or blog post. Knowing such information I would of went a different route for my items. But instead, I am now waiting 5-8 days for my $200 order to be reimbursed onto my card. My purchase was based on reviews and word of mouth of good customer service and fast delivery. I am not a satisfied customer. read more

Just a note of appreciation to the customer service dept . My buddy & I just ordered some holsters & mag carriers. Kristen Hotchkiss . She answered my email right before closing yesterday, she was awesome very helpful & knew what she was talking about.today we ordered our holsters . She again was very professional . I hope this review reaches her superiors. I'm sure all the customer service reps are good. Thanks again Kristen keep up the good work......................... I would also like to add Jessica for her professionalism on following up on our order and adding stuff to our order . You girls are awesome , I didn't get her last name though but please recognize her as well read more

Best holster ever purchased, come with few extra attachment i was not expecting great quality and features i highly recommend Alien Gear read more

Alien Gear Holsters - Sporting Goods Near Me - Post Falls, Idaho

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They have you order send you confirmation with expected ship dates roughly 4-5 weeks out after the date comes and goes they DO NOT email you saying the wait time is much later. Their customer service isn't very helpful either no real answers just broad statements . They don't really care about customer needs only about getting customers money read more

Alien Gear Holsters? You gotta be kidding. I placed an order with Alien Gear and it wasn't till after I had made my payment I was informed my holster could take up to a couple weeks before it would be made. WHAT? Many of you like me would have backed out of the commitment to buy if you knew that up front. That's is deceptive. Smart on their part I guess to suck you in first. I called and complained. I was told they would try and rush my order. Well 2.5 weeks later I check and its still in production. Mislead me a 2nd time. Sent email asking for my holster to be sent that day or refund my money. No answer. Assuming they are avoiding me. Called on the phone, explained I was upset. Got my money refunded finally. No - sorry, no - let us try and make it right, no nothing. These people don't care about customer service nor taking care of their customers. They may have a good product. I will never know. I do know if customer service is important to you, you are making a mistake dealing with them. Don't drink the Kool-Aid as others have. There is no excuse for poor customer service. If you have had a bad experience with Alien Gear, please let me know. I'd like to compile a listing to share with everyone so they can see this is not an isolated case but rather the norm for this company. Huge disappointment. read more

DO NOT WASTE YOUR MONEY! I purchased over $300 worth of their crap. A month and a half later my order still hasn't shipped. It's weeks past their outside shipping estimate. I have used every means of communication possible on their website and have gotten NO RESPONSE. This company doesn't care about their customers. There are plenty of other holster companies to choose from. Don't get ripped off by these losers. read more

Took over 6 weeks to receive shipping information, was just about to contact my CC company and file a dispute. Poor customer service.

Unacceptable, and I think they are in deep financial trouble. They took payment on Dec 11th for my order and after repeated excuses related to lack of production, I disputed the charges and cancelled the order. I do not appreciate any company using my credit card payment as their working capital to keep them afloat. Their online people have told me repeatedly that the order is on the way and will arrive with two day air shipment. All untruths and missed deadlines. Will NEVER order from this company, ever! They are apparently going down anyway.... read more

Dont let the rating fool you, I used to LOVE these holsters. I Have used my holsters since Janurary of 2016 and let me say that I love them. I have both the OWB Cloak slide and the IWB Cloak tuck. These are bar none my favorite holsters. Until today. Now I'm just super annoyed. The OWB holster is my go to, wear everywhere, every day holster. It holds my firearm perfectly, and is comfortable to wear. The belt straps have been getting worn out and have finally broke. No harm no foul it's been rode hard and put away wet. Nothing lasts forever especially when its well used. However try to order new ones.......YOU CANT..... Not available....... You can ONLY send in the whole holster for repair or replacement at your cost with the original order number. For a holster that is modular this is ludicrous. I don't have the original order number handy from years ago nor do I feel like searching through years of emails to find it. I don't care if it's warranted. I just want to buy new straps and call it a day and not go through the hassle of shipping it in at my cost and waiting for it to come back repaired. Talked to their customer service both online and on the phone and that is the only nonsensical option......loved your holster until today. Why not sell spare parts Alien Gear? I'm sure I can't be the only customer to feel this way! read more

I am contacting you because I am absolutely enraged and want to return every one of my holsters! Today I experienced a catastrophic faliure of my Glock 32 OWB holster and LOST my weapon. After riding my Harley for 7 hours me and my fiance decided to call it a night in Dothan, AL. I carry daily with a variety of holsters and weapons. Today my choice was my new OWB Glock 32 holster and weapon. After settling into the hotel and parking the bikes we decided to walk 1/2 mile down to Outback. On the way back, I noticed my weapon was gone! I immediately called Outback thinking it has wiggled loose in the booth. It was not there. I immediately begin to panic. I had my weapon while on the bike as well as the beginning of my walk to and from Outback. We immediately began backtracking our steps. We found my loaded Glock 32 sitting on the side of the road! A loaded gun sitting in the road! Can you imagine if someone had found it? Child? Criminal? Drug addict? Once we got back to the hotel i investigated the holster. 3 screws had worked their way loose. I have not adjusted or modofied this holster in any way. How can you have a product fail so badly and risk life! I wont ever feel secure carrying a gun in one of your holsters ever again. Please contact to discuss my full refund of all my AG holsters read more

Alien Gear Holsters - Screws missing - Sporting Goods Near Me - Post Falls, Idaho

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Fantastic company that produces affordable quality gun holsters. I purchased a Cloak Tuck 3.0 last Saturday and it was at my door on Monday afternoon. The holster is simple to put on, easier to adjust than most other versions I have seen, and considerably less expensive. Customer service was great, as they sent me a 2nd hardware kit as the one that came with the holster was missing the Allen key. I've been wearing the holster all week and honestly forget that it's there after some time. It conceals my full size Clock 17 without any issues. I highly recommend this company, best part: American owned, American employees, and no offshore production. 100% America read more

I am so disappointed in this company. I understand it's the holidays but the customer service has got to be the worst I've experienced in a long time! Every customer starts off as a new customer and that first encounter will determine if they become a repeat customer or a one time shopper. I have to honestly say I won't be giving them any more of my money. I ordered a holster with what a normal person would seem an appropriate amount of time between then and Christmas only to see on the confirmation email it won't be here for 6 weeks! How about you save yourselves and the customer the time and headache and put that in writing BEFORE they order and pay for the item? Christmas fail. Spending my money somewhere else from now on. read more

*** update. maxwell reached out to me about my experiences with the company. this was a small gesture that went a long way with me. changing from one star to five. *** read more

I received a message and an apology from ownership. I do believe that after Paris the company saw incredible demanded they were not prepared for and the volume of calls they could not handle at the time. Like I mentioned before, the product is outstanding, the price is very fair. Now that they are staffed appropriately and it is not Christmas season, you should give this company a try because their product is high quality. read more

I am an owner of 3 Alien Gear Cloak Tuck 2.0 IWB holsters. They are by far the most comfortable holsters I've ever owned. I regularly wear mine about 14 hours a day without any discomfort. After a year of wear and tear two of my holsters developed a slight defect. The plastic core broke but was still sturdy and functional, just a little annoying. I called the company to request a warranty. I sat on hold for about 20 min before I spoke to a representative. They were very helpful and offered to mail both of my new holster bases Immediately. I decided to upgrade the holsters to the new 3.0 model. They prorated the cost difference, $18 and week later I had them. I will be a customer for life. As for the wait time, Alien Gear is a small American company with a fast growing popularity nationwide. So it's totally understandable if they can't answer the phone on the first ring. Their product and customer service is worth the wait. I'm sure as the company grows things will speed up. So if you're impatient and want a holster yesterday go buy some cheep crap from Cabelas. If you want top notch American quality, Buy Alien Gear! read more

Alien Gear Holsters are top of the line. I just got 2 holsters in the mail from them. A friend of mine recommend them after buying one. Once I saw his and how well it fit his XDs plus the high quality I decided to get one. I just got the brand new XD Mod. 2 and with being such a new gun I wasn't sure if I would find a custom fitting holster easily. Alien Gear didn't specifically have the Mod. 2 listed so I emailed them about it. I only took a couple hours and I was emailed back saying the holster for the XD Subcompact 3" should fit just fine, if not, I could return it. I decided to get the 2 holster deal, I got both an inside the waistband and an outside the waistband holster. About a week after ordering them I got an email saying they hadn't forgotten me. Then 2.5 weeks after ordering I got a email with my tracking number in it. A total of 3 weeks and I had my holsters. My friend said his took about 5 weeks to arrive so I was very pleased to get them so fast. The quality is outstanding and their warranty is great. read more

Alien Gear Holsters - Sporting Goods Near Me - Post Falls, Idaho

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I have not been to the physical store but I ordered online. I got my item in 3 days from the time I ordered it. I got a shipping update about 2 hours after placing the order. The holster arrived and it was perfect. read more

My prior experience was not good with regard to Customerservice. My most recent experience was amazing. When I called i actually got to speak to a representative and they fixed my issue immediately. read more

Terrible customer service. Ordered a holster and belt on December 16th. It is now January 27th. Have called the "Customer service" (That is a joke) twice. Whoever answers the phone could care less about customer service. Both times we were told two more weeks. Tried speaking with the owner. Will not take my call. This is not a way a company should be run. Do not order from them. I don't care how good a product is. Customers should come first, not last. read more

Love these holsters quick turn around, very comfortable or as comfortable as can be for a holster. Comes with spare parts for customization. Decent quality for the price! read more

Ordered two holsters and J-Clips. The first order arrived promptly. Second Order (around Christmas) was delayed 2 weeks. Customers service is as good as it gets. Products are the best! Other then delaying the shipment of an order one time, they are an amazing business. The customer service reps know what they are doing, are friendly, and will fix any issue once brought to their attention. read more

I ordered there product 7/23/2014, They took my money $75.59 on 7/24/2014 from my bank account. To date 10/11/2014, 80 days without returning my money or sending me there product. This is nothing but a rip off. Don't buy into there scam of taking your money! read more

If anyone is considering purchasing anything from Alien Gear Holsters, don't waste your time or money. I'm sure their holsters are very nice, but it doesn't look like I'll ever know for sure. They were very quick to take my money, and then responded with an email thanking me for my purchase and telling me that they won't even be able to process and ship my order for 3-4 weeks. After four weeks of waiting, I received another email stating that estimate was incorrect and it would actually take 4-6 weeks (I'm guessing I'll receive another email soon stating that it'll actually take 6-8 weeks at this rate). I rated their service one star because, unfortunately, I had to give them at least one star. I will not be ordering another Alien Gear Holster again. read more

Ordered combo holsters online on 7/14/17. They deducted money 7/16/19. Now 7/24/17 and no product. Emailed them 3 days ago with no reply so I called them. They donot keep any stock on hand but make them when ordered. 7 to 10 days lead time but this is day 10 and mine is not ready! read more

I've had my Cloak Tuck 3.0 IWB since February and the fit and finish is great, especially the adjustability in cant, ride height and retention. Very comfortable and highly recommend! read more

Decent holster but very poor customer service. Buyer beware, this company will charge you immediately for your order. I ordered belt and second holster on December 20th. My Credit card was charged that day but never received any email confirmation. Their website was estimating 2 to 3 weeks for processing. Anyways on January 12th, after numerous unanswered emails and website PM's I called, after waiting for close to 30 minutes, the customer service person was talking so fast i could not understand... anyways it was excuse after excuse as to why my order was not shipped.. latest was they "run out of material for the belt i ordered". Why I asked why my holster wasn't shipped her response "we don't ship separately", She could not give my even a guess on when my order will be shipped so I asked for a refund. Still waiting on that refund to show up... very crappy company and beware of review that state customer service is fantastic... just ready how many negative reviews there are. read more