After years of ordering hundreds of items such as hazardous materials (solid-fuel rocket motors; chemicals; lithium batteries; firearm components; wine; assorted petrochemicals; devices that contain radioactive materials -- such as smoke detectors; and a plethora of items that can't be shipped to a post office box), I've finally found a company that stands firmly on the rock of ignorance and foolishness: US Tactical Supply. Add to that encountering one of the rudest individuals to ever work in a customer service position. I'm told that my order has to be sent to my credit card's billing address: no exceptions. The reason? "Credit card companies are concerned with fraud..." Yes, they are, and when I suggested adding my bank's personal manager and fraud department as a conference call -- all of which have both my mailing address (used for billing) and my residence address -- required for both my charitable veterans' foundations' and trust accounts by the IRS as well as those three-letter federal organizations for a truckload of reasons -- to verify my identity, this fearful individual working in US Tactical Supply's customer service department rudely announced he was cancelling the order and hung up. Really? Ever since having my credit and personal identities stolen, I've had all financial correspondence sent to a post office box; the tiny, rural mail box -- some distance from my residence -- is NOT lockable; any packages larger than 5" on a side is left on the ground for any thieves that happen to drive by, especially the local porch-pirate methheads who also follow delivery trucks in order to enrich themselves. Having a package delivered to a residence that requires a signature is perfect, especially when I'm purchasing any of the items that can only be carried by rail or cargo aircraft. In fact, UPS, DHL, and FedEx all have my addresses cross-referenced: send an address label for something going to my US Post Office requires me to show my driver's license... which shows (and proves) my physical address, conveniently serving as my DELIVERY ADDRESS for those three companies. All three companies have my "billing" address, phone number, and (residence/physical) shipping address -- information which this US Tactical Supply customer service individual can almost immediately determine with a few keystrokes, especially because I have accounts set up for my personal, charitable foundation, and trust business... all this information consistent, across the board. The branch manager of the bank serving my personal, foundation, and trust business accounts has joined conference calls where verification of information has been required, and spoke with me a few minutes ago stating that had I added him to a conference call, he would be happy to provide US Tactical Supply with the verification necessary or needed; the bank's fraud department has two- or three-step verification processes that have allowed me, as an airline pilot traveling worldwide, to conduct business from anywhere in the world with any legitimate, verifiable business in the world -- with the one possible exception of US Tactical Supply. So I asked my personal banker (branch manager) to call this individual to see if we could work something out: he was hung up on. My attorney contacted US Tactical Supply to see if we could get the name and contact information of the owner of US Tactical Supply so that we could work out the problem. Why? He's my training partner spotter. He was hung up on. Someone should tell this individual that just because we use computers in business doesn't mean we should think like one. Either that, or maybe they've outlawed common sense, courtesy, and/or reasonability in Idaho. read more

I was in search for a hard to find item since everyone was out of stock or listed it but wasn't actually "in stock". That's when I came across U.S. Tactical Supply and emailed them to verify if the item was indeed available. Joshua emailed me right back within a few hours and said it was, so I went ahead and ordered it. It was in the mail the same day and received in my mail box one day later!...now THAT is fantastic Customer Service! Thanks US Tactical & Joshua! read more

I was a frequent customer buying hundreds and thousands in the store in Post Fall, ID. Brought a tourniquet pouch and needed to return. They said it should have a patch on the front. There was no patch on it when I brought it. They refused to return it for a $4 patch. I had to take a patch off my own pouch to return. Terrible customer service. read more

They have some good products but nothing you can't get online or at any other tactical supply store. Their prices are the same as any other place. Also don't buy a gift certificate unless you plan on using it soon. They will not honor it if you have had it for a while. I misplaced mine then found it again. It was three years old but still, it should have been honored. I will not return to this store. read more

USTS has a great staff that responds to emails and phone calls. Bobby C. in the Customer Service group has worked with my purchases and a return with NO issues. When I have had a question about parts, cost or return policy I get a response quickly. The folks I spoke with have been friendly and respectful... not always easy to to do when you deal with "customers". I will shop there again! read more

The store was pretty lame. Not worth leaving the I-5 to check it out. A lot of way overpriced gear like $30 ammo cans that you can buy for $10. The backpacks looked great, but were $300-$400 if you wanted to buy it. The guy working was super annoying and wouldn't stop talking about himself to anyone that would listen. I wouldn't recommend this store based on my experience. read more

What makes a great business is customer service. I ordered an item from them and things just went wrong (this happens sometimes). They worked with me until everything was corrected, and resolved beyond my expectations. They returned my calls amazingly fast. They went above and beyond to make it right. Fantastic service, Reasonable prices, Great place for Tactical Supply's. Highest recommendation I can give. read more

Very friendly, helpful and knowledgeable staff. Great prices and selection. I have only been in this shop a handful of times, but each has been a good experience. read more