I don't 1-star review (or 5-star, for that matter), but I sure do consider it from time to time…read more Had good communication with the gen mgr on getting Tritium night sights installed on my son's pistol professionally. Wish he would have explained to me how long it would take to do a job that should be an hour, or less, at most. Gunsmithing isn't prevalent in our metro, and Sharp Shooters was the first call we made. They didn't have a problem with us getting a 3rd party purchase to install on the pistol. Great price for installation, by the way ($25), so we brought it in.
Called after a week and were told, 'It's number 3 in line for service. Our tech says he'll to get to it after lunch.' Didn't happen. The following week, we called and basically heard the same spiel, and were told we'd get a call the next day when it was done. No call. It got tough telling my son everyday to hang in there. That disappoints me most in all of this. Regardless, what could we do? If they were going to do it we had to wait. Don't complain to people who are working on your gun, right?
Look, I probably could have installed the sights (I have the tools and have done it on my rifles), but this was NOT my firearm, so I took the local/pro route for my son. If it was explained up front that it would take weeks to do, we would have called another service.
At the 3-week mark, we called again and found out it was done. The rep stated (curiously) that there wasn't a 'note to call the customer,' and could not say how long it had been since the replacement. Not cool. If we did not call it would have just been sitting there.
Picked it up, with another heapin' helpin' of crap-sandwich for this experience. The $25 job was now $54, because the smith had to, 'Cut out the rear sights.' When I asked the rep why we were only getting the original rear sights back (in package and obviously not cut out), I also asked where the original front sights were? He went to a back office for a minute or two, and came back with a blah-blah-blah you can wait here for the next 2 hours until our guy comes in. Yeah, nope. This was a brand new pistol purchased in 2020, and not some rusted vintage piece. Permanently marred the front site area, too (see pics). Front sights on any modern firearm are removed east-to-west, and reseated west-to-east. Friggin' Gunsmithing 101. Effing-ridiculous.
My sons (3) and I considered a year's membership at their indoor range ($300 each/plus tax), but in light of everything, that's a hale and hearty hell no. And, if the sights clearly need adjustment when we take it out to the range, I will update this review accordingly...