Very disappointed. I purchased multiple holsters from Alien Gear over the years largely because they advertised a lifetime warranty. Now I'm being told that due to a policy change in 2024, they no longer honor the warranty for products purchased under the original terms. Policies may change, but customers who bought based on those promises shouldn't feel left behind. As a loyal repeat customer, this was frustrating and disappointing. read more

I have used and been happy with Alien Gear until now. I called in and spent over 25 min on the phone with a rep to ensure i got the correct holster. When it arrived, it was not the correct holster. When I contacted them I was informed that i would have to pay return shipping (over $25.00 plus insurance) to return the holster when they made the mistake. As an individual with over 30 years in the Military and Law Enforcement I would NEVER recommend any company that treats customers like this. read more

I realize there's a 30 day tryout period, but i bought the same exact belt and size for a backup and expected it to fit. So i didn't need it for an extended period n when i opened it long after the 30 day period it was several inches shorter than the SAME EXACT item. My attempt at exchanging it was met with the same old "30 days". In the past i also asked advice for a part that was coming loose. The condescending response was to check my equipment n use a glue that was never mentioned before. This person probably never carried for work. Thx for the advice. (Sarc). read more

I am so upset with this company. I've bought several holsters from Alien Gear. no problems. loved the product. just don't let something go wrong. my last package was delivered to the wrong address. instead of fixing the situation they were rude, raised their voice to me and this man was not helpful. he also refused to give his name or transfer me to management. i am so disappointed. so I had to rebuy the product and spend the money twice. very unsatisfactory. maybe hire someone with some communication and problem solving skills. DONT WASTE YOUR MONEY. or but from Amazon where they have to honor Amazons return policies. read more

Alien Gear was very helpful in making the perfect IWB holster for my hard to fit pistol. At that time I stepped up to a far better belt and haven't regretted that purchase for a second. Having lost a ton of weight and in need of a new belt, it's dismaying to see the new prices for belts. However, it's a great value having a conveniently located holster manufacturer. Alein would be my first stop if changing the daily carry. read more

Was so exciting to get a check holster from here, they make it for your gun and it's my favorite carrier so comfortable. People working there were very helpful and nice too read more

This company charged my credit card for something I never ordered. I had to file a fraudulent claim. I never knew anything about this company until I saw the charge on my statement. read more

Says completed. Track the thing and for days no item made it to courier. I'll update when it arrives. No email customer service is wack. Take down the email then. If this stays at 4 stars it means I really liked the holster. Edit: took a week to ship once completed. read more

Ive ordered my second holster because i like the appendix carry.. they screwed up my shipping the first time. Then the second time they did the same thing and keep lying to me about ups' delivery schedule. Horrible customer service i will not purchase from them again no matter how nice they look. Purchased by thomas g on dec 30th.. label created on the first it is not the 4th and ups has not even picked it up yet. read more

Alien Gear Holsters - Lying to me about ups pickup - Sporting Goods Near Me - Post Falls, Idaho

Best experience ever, greatest customer service I've ever felt with to date. Not only were they English fluent, they also were able to find my order extremely fast and answered the phone with haste, no voice not, no waiting, and appreciated kindness. I had to cancel an order and the woman I spoke too was super nice about it. Customer service is 50% of what makes a company great when dealing in sales. Thank you!!!. Update: refund was issued within a minute of phone call would bring the stars up to 6, unfortunately can't. Great service and very professional read more

They changed my city to say "Coronavirus"! Their customer service was no help and offered an insulting discount for my troubles. The woman spoke over me the entire time, took no responsibility, and made it sound like it was my fault. I ordered gifts for my friends and when I received the package saying, "Coronavirus" in the biggest font, my stomach dropped. I'm sure that anyone who has been sick or lost anyone would understand. After giving them an opportunity to make it better, I eventually asked for a complete refund. Which they did. This company was recommended to me by a friend and we are both so disappointed by my experience. Very damaging to future business. I'm sure anyone living in Corona that has given them business will think twice about recommending them. I had to give them one star to leave a review, but they have zero respect from me. read more

Alien Gear Holsters - They changed my city to say "Coronavirus" - Sporting Goods Near Me - Post Falls, Idaho

Weirdest factory outlet I have been to. Everything on display was new/current models and nothing was priced. (Post Falls store)

I walked in and had a perfect holster within a day. The prices I thought were reasonable and the staff was friendly and helpful all the way.

I placed an order on March 28th and was told to wait for 2 week lead time. Which already I thought made no sense. Then 2 weeks turned into 4 weeks. It's been 30 days now and still no tracking. The customer service was immediately willing to cancel and refund my purchase, which means they haven't even gotten to my order yet. I went to live chat and got some scripted nonsense. Why the hell would old orders cause a time extension unless people are cutting the queue? Then they go into some crap about how they don't have enough technicians to handle the holsters due to COVID. You mean your company is infected? Any monkey can craft their holsters, It's pressed from a mold with a machine. I purchased the new Chest Rig, because I think it's a good carry holster if you can't wear a belt or simply don't like belt carry. I think drawing from the chest is just as effective. All it is, is the same cloak tuck shell on top of the chest rig base. They gave me a bunch of nonsense about craftsmanship and polishing when we all know you can get a custom holster pressed at your local range the same day if you go in early. Go to Amazon and Buy a quality holster there, because they're not allowed to sell things they don't actually have in stock. No company would intentionally delay an order unless they don't actually have merchandise. Don't buy from these guys, You'll quickly feel they don't value their customers. they just give you the runaround. read more

I was looking for a magazine holster for an extra magazine, I wanted one that would sit horizontally on my belt I looked at several companies their sites were confusing and didn't work well with left handed shooter. These guys had the one that worked and they have 24/7 online chat so I was able to explain what I wanted and got the right holsters for my needs. I got two, one for my Shield 9mm and one for my 45 ACP 1911 the directions were very good with pictures and a good description of how to set up the holster as it can be worn inside and outside of the waistband. The cant or angle of the holster has a lot of different angles due to the way its designed and it is ambidextrous, it has a little pocket built in for the Allen wrench to adjust the tension on the magazine too. They work great with both 8 and 10 round magazines. I look forward to more great products from Alien Gear. read more

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Their customer service is lacking. Their website doubled my order and charged me twice. Fraudulent! I notified their service department minutes after I received the email of the incorrect order on the same day. 4 days later they shipped the order. Day after order shipped I miraculously got an email that the order was shipped and they couldn't fix the fraudulent charges. They said I could just ship back the order. So they charged me twice, didn't respond for 4 days, and now I need to fix the issue by taking the time to do a return? They made multiple mistakes and are asking me to correct it with my time? No discount or other option offered for their mistakes that are documented? I've had better service using Chinese crap that is similar in quality. Makes me sad..."Made in America" used to mean quality product and service. Not the case here. There's comparable products for a fraction of the cost, have a superior service structure, and much more customizable for attachments. I strongly suggest you research all options prior to placing an order with these guys. read more

I'm unimpressed with their customer support. Weeks ago, I ordered a couple of simple parts to repair my less than quality holdster. I still don't have the parts that I ordered. Additionally, the parts are small and nearly weightless, but Alien wants ten bucks to UPS them, like I'm in a hurry? I won't be buying Alien products again. This was my fourth holdster, but there won't be a fifth. read more

Well, you've tried the rest, now try the best! Without a doubt Alien Gear Holsters has been the best holster purchase I have ever made! I bought the Shape Shift Core Carry Pack, apart from having the freedom to switch between multiple holster configuration, such as, IWB, Appendix, OWB/W paddle, and OWB Slide (for belt), I also get a holster mount for anywhere! Car, house, office, etc, for just $100! I have never seen a package so great for an even greater price! I've bought many holsters, and if you are like me and you have a small frame, it can be hard finding the right holster. Especially now that winter is coming to an end. Alien Gear Holsters are truly stealthy and comfortable and breathable! You can even adjust cant and retention per set up! Alien Gear comes with a lifetime guarantee and they have second to none customer service, honestly, five stars does not do this company justice. Add another ten! *************** For those wondering, I am built very small in comparison to my family, I'm Jack Skellington. I carry a Gen4 Glock19 confidently for conceal carry whether appendix or on my back without sacrificing style! read more

Waited 4 weeks for this to be delivered, after the 4th week contacted customer service (after being informed they do not reply to emails any longer) and being on hold for 25 minutes only to be informed it would be another 4-6 weeks before I would receive my product. I was given every bs excuse known to man from Covid to election year etc. by a monotone rep with no concern for the issue I was having. Don't waste your time or money with Alien unless you want to wait 8 weeks. Alien should consider updating their website to better inform the consumer, and also revamp their customer service reps on how to talk to customers. read more

Do not waste your time with this company. I completely understand delays to COVID. Still no excuse for the lack of customer service. Ordered on 6/24. Lead time was 2-3 weeks. As of today have not received any communication on the status of the order. Called customer service and left my number to call back on their automated system. 25 minutes later got a call back stating I was next in line. 15 minutes after being on hold finally got a rep who could care less about me or my business. All I got was we have 40,000 orders and COVID is impacting them that orders are taking 8 weeks to fill! Even got, "good news you are done with 4 weeks. Only 2-4 weeks to go". Cancelled immediately after hearing that. I get the issues that are happening. Why not put something on your website that states orders are taking 8 weeks? Why not send some communication out once the originally delivery date has passed? Why not have people working on customer care that have empathy? That's why I cancelled and will be more than happy to share my experience and shop elsewhere. read more

Excellent quality DOES NOT make up for the worst customer service that I have ever experienced. There are too many companies making high quality holsters that DON'T make you wait months and then give the SAME excuse. If Aliengear doesn't get it together, they won't stay in business. I am DONE with them! read more

Absolutely LOVE this company. We got the shape shift core carry pack. I was able to make the perfect holster for myself I do a cross draw appendix carry and it the most secure I have found. I had so many parts my husband was able to build one that works perfect for him. If you have a CCW you have to try it. read more

I had a few snags when ordering one of these holsters from their website, but it was the holidays and they were pretty slammed. They took the time to reach out to me personally to resolve my issue and in the end I got the holster I wanted. I am extremely pleased with the holster and with Alien Gear's efforts to resolve any issues I had. As for the holster specifically, it's the Alien Gear ShapeShift 4.0 IWB Holster. It's very comfortable and extremely easy to work with. The design is modular and toolless, which I didn't think was really important until I began to tune it to suit me. It's nice that I can replace the clips, move the clip positions, adjust retention, and even replace the main plastic shell without needing to buy a whole new holster. The neoprene base is really comfortable, and the rubber (or whatever the material is) that the neoprene is attached to feels really strong. I've also ordered a leather IWB holster from a different company, as I was thinking leather would be the most comfortable, but now I'm not so sure. I'll update the review once the leather one comes in. One thing I doubt the leather will have is the precision snapping sound when you slide your gun into the holster. That's a really comforting sound. read more

Alien Gear Holsters is cutting corners on safety to get CoakTuck 3.5 Holsters out the door quickly. I can get my finger into the trigger area and hook my finger nail on the trigger through the back side of the trigger guard without much effort! When I called in, angry about this, I received customer service that tried to justify their work stating that they had a lot of new people and that it is rare for something to make it into the trigger guard area. Rare? These are firearms! It should not be rare! It should be impossible! I have a Tulster holster. I know what an trigger guard done right looks like and Alien Gear is not providing that. Do not buy! read more

Ordered was placed 12/10. Estimated ship date 12/25-12/31. When it didn't ship, I reached out and was told it would ship by 1/7. It is currently 1/13 still being told it is in production. I requested partial refund for this exaggerated delay, and was told I can only be refunded fully if I cancel the order. I understand I ordered a little late for Christmas, and I was fine with it not being ready until after that..but at this rate MAYBE February it will arrive -Not to mention the delays with the mail these days. I am extremely disappointed with this entire experience. If my boyfriend didn't have his heart set on this shoulder holster, I would just cancel it and find somewhere else to buy read more

This company has the absolutely worst customer service. I ordered a holster a month ago and when I finally got hold of a customer service agent, all they could say is it's a 4 - 5 week lead time. They don't tell you that at check out, and they sure don't delay in taking your money. Was not even offered a refund. I'd give less than one star if that was an option. Looks like others have had similar experiences. read more

I understand we are in a "pandemic" but if you say a product will ship in 5-8 days (which is already the delayed response time) please ship the item. It has been 14 days since my order on May 18th and still my order hasn't been shipped. read more

This review is for alien gear Shape shift owb paddle with 360 rotation and thumb release. THIS NOT A CCW UNIT It sticks out way too far. Also I feel that some one grabbing the holster can easily twist the unit off its mount and run with it. Its a great holster for range use, But why do you need a level 2 holster for the range. read more

Awesome company! I have not dealt with them locally, but they are great online. I have referred many family and friends due to their amazing swap policy. I have a MOD holster and the belt. I love the belt, it can take a beating and is still in really great shape. Very sturdy. Will continue to keep buying Alien Gear products for years to come. Keep up the good work guys! read more

Got the dual holster option and neither gun fit. They didn't even try to put the most common handgun in the world into the holster before sending it. Yes, I adjusted and even replaced the retention screws. At best, with the screws backed out as far as possible, the slide moved backward when holstering. Theu seriously couldn't even test it before sending it to me? Wtf is wrong with them? So now I have to repackage their garbage and send it back? I paid them $150, got a pos, and now have to take my time to fix the situation. Never again. Total aholes. read more

Ordered a holster a month ago, they claim to have 3 day shipping guaranteed- I've been waiting 3 weeks and a refund was denied. Forewarning for all read more

I bought two of their holsters strictly for the shell exchange feature - I tend to buy/sell/trade pistols often, and buying new holsters gets expensive. First and only time I tried to use the shell exchange program, Alien Gear completely botched it. They advised a return shipping method that failed, then shipped my replacement shells to the wrong address. Now, they refuse to believe I ever shipped them my holsters in the first place, despite evidence to the contrary. Essentially, I'm now out two holsters due to their mistakes with shipping, and they refuse to replace them. Might as well have thrown them out the window. read more

1ST Fitment issues. Wouldn't allow reholstering of CZ75B fullsize, even with their larger spacers. Take down pin was not properly molded to the kydex even though the lower detent for pin was present lower down on holster. However, you first need to get the gun in the holster which was prevented by the right side of the take down pin. Sent pics to customer service who saw exactly what the problem was. I was advised to either file down the take down pin or take a heat gun to brand new holster and make an indentation in the new kydex to allow for the pin to slide in. I SHOULD NOT HAVE TO JIMMY RIG MY NEW HOLSTER TO GET PROPER FITMENT WHICH WAS SUPPOSED TO BE SPECIFIC TO MY PARTICULAR GUN. 2ND - No clips available to replace belt loops by Aliengear for quick on/off without removing belt. 3RD - No can't (angle) adjustment available. 3 STARS MAX. (ABSOLUTELY NOT A 5 STAR HOLSTER IMO)!! read more

Just received my Shapeshifter Starter Kits for 1911 and S&W M&P. Very poor quality. The IWB configuration does not even cover the trigger guard fully, much less secure it. The "how-to" videos are worthless. The owner wastes a lot of time on supposedly how much better the new version is than the 3.0 and supposedly how much time they put into the user's manual. Unfortunately, when IWB, the holster is only half a holster. The OWB is decent, but I mainly carry IWB, and only one side of the holster is secured! And it isn't the trigger side! In any case, I am returning these as soon as I received them. Really disappointed. Thought these would be cool, but they are useless for IWB carry. read more

I purchased two shields for my two guns. When I received them the shields didn't fit my exact guns because I had the older models guns. SigP229 and HK USP compact 45. I had to remould them with a heat gun. After that I have had no problems. Alien Gear did send me a second shield to try out for the Sig p229 but it didn't fit either. My model has a differnet trigger guard shape and no rail. They told me to keep both shields. Overall I feel these holsters are very good, comfortable, low cost but yet good quailty read more

Sincerely hope your product can make up for what I would classify as the worst product shipping debacle I've ever experienced. Ordered on 6/6/20, and my shipping has now been even further delayed, after I was already promised the items on 7/11/20. Good luck read more

Took longer then told but a very nice holster.My old one was way more comfortable but it's old school leather and I wanted to upgrade.Had a issue where it rubbed my skin and they sent out a new one no charge.The new one has the seam in a different spot so no rubbing anymore.I would recommend these holster to my fellow brothers. read more

The worst experience I've ever had with a company. The order is over a week late and they will not cancel it. I've spent hours on the phone with them trying to track the order down and have it shipped and they can't figure it out. What a joke. read more

Alien Gear Holster is fantastic. Their holsters are very comfortable and they are a great price. Above all else, their Customer Service is FANTASTIC. They stand behind their product 100% with a lifetime guarantee, and an exchange program for shells. I ordered two of them. They do take some time to ship, which wasn't a deal breaker for me. They build the holster after the order has been made. From my understanding, when it's just the shell, that is much quicker. I would, and have recommended their holsters to friends. If you are on the fence, just do it, because you will not beat the customer service. read more

I've purchased 2 holsters from this company and have had an absolutely wonderful experience. I'm left handed and received a couple parts for a right handed draw in my core pack. I called in and they shipped out the proper parts the very same day! I got them very quickly. great customer service and staff! Will be working with them for as long as possible! read more