I brought my broken laptop & a replacement problem. And I now have properly functioning laptop…read more Worth every penny. Warm Regard,.

As a former Wall Street and audio/visual technology director for Fortune 500 and 1000 corporations,…read moreI've dealt with a lot of vendors for over 20 years. I can quickly spot great or poor customer service and professionalism. My work was extremely high profile focused on live event production. Very stressful. The staff is sharp, professional and articulate in their communication. I can honestly say I've found "my premier vendor" to service both my personal and professional needs without any worry.

These guys are the best in the business!…read more Fantastic service! After the Apple Genius Bar couldn't fix my MacBook and I ended up buying a new laptop, I brought my old one here for a second opinion. They diagnosed the problem and had it working again in under 20 minutes--and didn't charge me a thing. Honest, knowledgeable, and incredibly helpful. They turned what I thought was a lost cause into a great experience. I highly recommend them to anyone with Mac or tech issues. Thank you for the outstanding service! Big thanks to Kai!!!

I opted to go to Mike's Tech Shop as an Apple Genius appointment b/c it wud save me time and I was…read moreable to get an apptmt very quickly. As well, Mike's is very close to my apt. However, while Mike's is probably good for some services, it's not a real replacement for an actual Genius apptmt at an Apple Store - despite Apple present it as such. In other words, Mike shows up when you go to book a genius appointment in Manhattan, which makes it appear as an equal alternative to going to an Apple Store. However, in many cases, the Apple Store genius would be able to solve or fix problems while you're there, whereas Mike's would have taken my device and returned it a few days later. For that reason, I say maybe. I would suggest anyone considering going to Mike's call them first to determine how much time it would take to deal with whatever issues have arisen. I found the staff not friendly at all,,,as if I was imposing on them. Plus I had to wait for my pre-scheduled appointment for more than 1/2 hour. In the end, the woman who helped me did solve my issue b/c it did not require me to leave my device. If they had determined I had to leave the device, I would have opted to go to an Apple Store for a real Genius appointment.

Sebastian is a waymaker. I have been a customer since 2021, and he has updated or fixed 3 desktops…read moreand one laptop. I highly recommend him. Excellent tech and customer service skills. Don't hesitate if you have a computer problem. He will take a good look at the computer and give you a thorough explanation of the possible problem and solution.

Sebastian's is great. He is very transparent, attentive in his pricing and repair process, and…read morekind. He has helped me diagnose problems with my 2020 Intel Mac Book Pro and kept it running and healthy! I find his services to be competitively priced, such as installing a new battery or port when one of mine died, and I recommend him highly.

I've broken my phone screen twice now, and both times they've been my go-to! They always repair it…read moreincredibly quickly -- an hour at most -- and my phone looks good as new every time. The service is friendly, efficient, and reliable, which is exactly what you want when you're dealing with a broken phone. I wouldn't go anywhere else for phone repairs in Park Slope. Highly recommend!

Once again, GEEK SHOP to the rescue! This amazing, responsive local business will repair Mac and…read moreApple products that the Genius Bar tells you to replace. Just now saved a MacBook screen by reattaching the rubber gasket that came loose. I try to buy all my accessories from them too. Great work, reasonable prices, fast, nice... what more could you want?

They found the problem on my HP laptop and they could fix it…read more Excellent customer service Very efficient I consider the price acceptable for the repair they did. Thanks Alphax Tech

For a year, all Windows 10 users have been getting nonstop warnings that Windows 10 service…read more(whatzit, anyway?) was ending soon. Then, six months ago, stronger warnings that my laptop was incompatible with Windows 11. So, when malware corrupted my SSD, I picked out a $1,900 Windows 11 laptop. But I still had made an appointment with a 5-star computer repair shop. I get there, he debunks all the lies, and installs a Windows 11 SSD in one hour for $250 cash. Very glad I did not cancel the appointment!

Etamar and Yonatan were incredibly responsive to my requests and offered a great solution to my…read moreongoing wifi issues. We had a number of dead spots throughout our home and they had a relatively easy fix. From reaching out to them through ordering the equipment to installation was just one week. Etamar is efficient, polite and punctual and got everything done as promised. Everyone is thrilled and I recommend PointerTech without reservation. Thank you Etamar and Yonatan for everything!

I needed someone to re-vamp my home Wifi Network. Etamar came over right away and figured out the…read moreissue and fixed it incredibly quickly. He was very clear and very straightforward. I plan to hire him again to upgrade the whole system in the fall. Thanks!

CRIMINAL ENTERPRISE-- AVOID. Took iPhone in to get a simple repair of getting my charging port…read morereplaced. Told it would take 90 min and cost $140. 2 hours later, I call to see if it's ready for pick up and the guy tells me it's gonna be another $50 because he found something wrong with the "motherboard." NOTE: The phone was working great except for the charging port, which was unreliable, when I brought it in. Because the guy had me by the balls at that point, I told him to just fix whatever and get the phone back as soon as possible. Two or three hours later, he was finally finished. When I picked up the phone, it no longer worked at all! It kept turning on and off and the screen was completely distorted. When I confronted him, he started screaming at me and physically pushed me out of the store and locked the door and told me because I was not nice abt him breaking my $1000 phone, he will not help me. He told me to go ahead and call the police. His name is Ken. He is a violent, phony and untrustworthy criminal scammer. This is THE SINGLE WORST experience I have had at any business in NY in 30 years.

Leaving a warning for people to go somewhere else. They kept my laptop for over a month and…read morewhenever I called they kept saying it would be done within the week. I've already spent 150$ on parts and labor and it still doesn't work. Not sure what scam they're on but seems they don't use new parts and order from some secondhand off brands. Hope they're not stealing parts from your laptop and swapping them out. Weird and shady place, unfortunately wanted to support local business but not here. Referring specifically to the Williamsburg location.

Davall proved to be a tech guru and did a great job for us. On eBay, I sold a sophisticated…read moreenvelope printer that can print 30,000 postcards in one hour. But, installing it is a nightmare. Luckily, Davall jumped right in and figured out the printer, the driver and the software. His labor rate is very reasonable and he did not bill us for a trip charge.

Davall answered my request quickly, gave me a reasonable price quote, arrived on time and fixed the…read moreproblem. He was courteous, thorough and professional and I would not hesitate to use his services again in the future. it's good to know there are trustworthy people who can help with ever "updating" technology! Thanks Davall! Chris P.

Phone got water damage out in the snowstorm last night and left my phone screen unresponsive…read more The gentleman was very knowledgeable and had my phone as good as new within 45 minutes. Highly recommend for any phone issues! Life saver

First off, id like to say that I had high hopes for this company. After all these "positive"…read morereviews, I finally gave them a shot. First attempt was when I called to ask how much to fix my older Imac . They basically said they didn't want to do it, that it wasn't worth it.... to them. For a business, I found that weird since customers are the ones paying for a service. I said, ok no problem. Still felt weird about it, but no big deal. There are other iMac repair places available that apparently like business. Then my wife's iPhone X needed a screen repair. I called ahead and specifically asked them for a price and was told $119 by someone named Juvencio. No other comments were made to me, no other questions. My wife takes the phone in later in the day and upon pick up is charged $151. She then tells me that she was not happy with the aftermarket super thick screen, and the colored variation of the glass. She lets whoever handed the phone over know, and then they tell her thats how it is and that original is $300+ . This was never mentioned upon dropping off before the service. THEN she gets the bill for $151. They're assumption that we wouldn't pay for an original glass makes me wonder again about their business practices. So we paid, a service was performed, and rightfully so the bill was paid. Im glad this happened to us because I USED to recommend this place to friends without having actually been a customer, but long time Ridgewood resident. Unfortunately once I needed work to be done, it wasnt as good as I had hoped for. Be aware that there are tons of PC and Mac places around, dont find the location a reason to be lazy to get a proper fix with ethical practices.

My network set up was in a catastrophic shape due to an unruly house guess. I yelled the company,…read moreand almost instantly got a response. With luck they had a same day appointment available for later in the day. A quick phone convo, and confirmation, and the tech, Dmitri, arrived promptly on time. I explained the problem to Dmitri, and showed him the issue at hand. He was confident that he could fix the major mess, and quickly went to diagnosis the problem. He was completely professional and worked diligently. Considering I had been without internet and dealing with this problem for some time I was happy to have someone attend to it. I'll admit it felt kind of touch and go there as we both put our heads together for a solution, and then he reached out to his boss and another network tech, and a little light bulb went off over his head and then he really went into a flurry of work. All in all in less than an hour, Dmitri had fixed a major headache of mine. He did it professionally, and with a problem-solving determination. I would definitely use this service again (but will hopefully never end up in this predicament again.)

LBM replaced the cracked screen on my 5 year-old Mac Book Pro in…read moreMay 2025. Less than 10 months later the screen goes semi-dark and then fully dark after a few minutes of use. The technician diagnosed the problem as a defective screen and insinuates that I might have dropped the computer or spilled liquid on it ! How can a brand new screen go bad after 10 months unless it was a recycled or generic one yet charging brand name price ? Sorry to have tried to support a local business. It will be Apple a block away next time. David C