To Aldo management:
(I have 99% positive things to say, the only bad thing I need to bring to your attention which I'm sure you would fix right away is at the bottom of this review)
I'm a weird shopper, impulsive to a fault, and also REALLY picky. Those two characteristics make my shopping trips more than just a couple hours long. I went to Ontario Mills to look for these bohemian pants and ended up on a 5 hr trip around the circle that is the Ontario Mills mall.
I actually didn't plan on going to Aldo's at all but this guy walking in front of me suddenly turned around and put his game face on n said "what's your name?" At first I was confused "Why?" (Is this a survey?) then quickly realized he was hitting on me after he said "are you here shopping?", I laugh and tell him yeaaah we are at the mall "I'm sorry, I'm really awkward with these things, I'm gonna go back to that store over there" and I make a bee line for Aldo's.
So these are the reasons why I liked Aldo's and have now made it a permanent stop for my shopping trips.
1. The store looks nice and upscale with it's sleek furnishings, color theme, and lighting. The staff does a great job at maintaining the clean look by edging the shoes back into position after a customer makes their way thru them.
2. Celeste, James, and the other guy whose name I forget but he was wearing a warm colored plaid shirt and was really nice. They were very attentive to my needs, helpful, upbeat, cool vibes, without hovering. I was waiting behind these 2 guys to purchase my items when I dropped one of the boxes of shoes and Celeste immediately came out from behind the counter to help me gather them. Believe it or not, at other stores that seldom happens, so I really really am thankful for people like Celeste :) James and the other gentleman would come around to make sure if I was still doing okay, I was trying on this pair of strappy heels and they compliment how nice they look on me which honestly made me more confident in adding that to my cart lol
3. Purchasing my shoes was quick and efficient, the other guy who wasn't James rang me up and we chatted (excellent packaging btw, i like how I can carry the individual shoe boxes because it's made to look like a boxy luggage bag)
Great experience! Excellent atmosphere and stellar Aldo team!
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So, to management-
The metal benches you guys have at your store, the ones with black leather cushions where people sit when they try on shoes, okay those need to be replaced with some nice cruelty-free suede benches or something? The store looks upscale and your team is there all looking lovely and dapper, then these black leather benches that are peeling off 50 shades of gray messes up the vibe lol) that is all read more