This is the closest Albertsons to me and I go here the least. My 1st experience here a few months ago at the deli was unpleasant. A simple request for an 8 piece of chicken seemed as if I was bothering him. he slowly grabbed cold chicken ( from the back counter) and handed it to me without saying anything. I always give a place more than one chance so I went back several times and the employees are just not as helpful or friendly as other Albertsons stores I've gone too. Today the employee at the check out knew the person in front of me and decided to have a full conversation with her even after she was done checking her out. She seriously stepped from behind the register and had a 5 minute conversation with this lady while me and other customers were in line. The kid bagging groceries and I even looked at each other like seriously. I started to back out of line but by now all the other registers had long lines. read more

Good selection, good prices as long as you have the shopping card and my favorite ice cream in the entire world (at the moment) TRY THE ALBERTSONS BRAND CALLED CARAMEL CHEESECAKE!!!! read more

This is for the bakery. I yelped Albertsons near me and was sent to this store and called yesterday 3.26.15 about 3:36pm. I was transferred to the bakery dept and spoke to a female who said she wasn't from the bakery dept but could place my order. I requested 60 count Gourmet Plain sugar cookies with no sprinkles. I provided my name and cell number; The female repeated my order in which I confirmed this was to be picked up and ready by 2pm today 3.27.15 and off tustin. Correct. I called this morning to make sure my order was put in and was told they do not have my order and was told there are 3 stores in Orange. "You must have called another store" I specifically called this number yesterday and went to my recent call log and made sure this was the store. This was the store I called. Disappointed that they did not apologize nor offer to bake my order.Being a former employee for an Albertsons bakery, I would have offered to bake the order to make the customer happy. I will now be coming in hoping to find plain sugar cookies in the bags even though that is not what I was looking for. read more

The guys in the deli just stand there and chit chat. I went to get wings and asked them if they have fresher wings since the ones sitting there looked like they've been sitting there for awhile, all dry and shriveled. One of the guys says let me look in the back to see if we have some. Really?? You dont know if you have some? Its 145pm. I said nevermind I'll go some where else. He responded "ok that's fine" albertson's you need to have your employees work on customer service because they dont have it in the deli section. I left a basket full of groceries there instead of buying anything from here. Why give my business to you guys when you have lazy employees read more

The self-checkout counter got turned into a regular check stand, which is always closed either way. There's only ever 2 check stands open, which happen to take forever read more

I really like this Albertsons. It is clean and, IMO, their product offering is good. Mostly fresh fruits & vegetables and a good selection of meat. My only issue is at check-out. After the groceries are bagged (I normally use a basket rather than a cart), I'm expected to reach over the counter to lift my bags up & over the credit card/change machine area. By expected, I mean that either the cashier or the bagger holds the bag handles up for me to take. Doesn't matter if I bring reusable bags or use theirs. My preference (because of medical issues) would be to walk to the end of the counter where I do not need to lift the bags to shoulder height. read more

this is one of the worst albertsons nationwide that i ever visited. RUDE people. Food was not fresh, i went there because it is about 2 miles from my house to buy bread and return redbox dvds. the bread had flies inside the paper bag. Jennifer , i think she is one of the supervisors there was RUDE. In fact, I had NEVER encountered any friendly staffs there. this branch really needs some shake ups in management and training. read more

As I stood in line today I witnessed something that I have to say was a sad reflection on your store. A young lady was purchasing some items and (unbeknown to me at the time was on "WIC") that was until your store manager walked by and proceeded to announce "out loud I might add" that, that item isn't on WIC and that isn't the correct WIC item, or you can't purchase that with WIC, WIC, WIC, WiC she continued to in my opinion tried ever so desperately to embarrass this young lady. Why, I wonder would one human try to do this to another is beyond me let alone the STORE MANAGER!!! My only regret is that I couldn't catch up to this young lady to tell her she does not have to do business at your store and to go somewhere else like I decided to after what I witnessed. I believe "Susie" was this "jem's" name. Others know her as the store manager..... so, so sad for your sake I will never be back................... read more

The store is always clean and well organized. Not the friendliest of staff but I know where the items are so don't need help. Prices are reasonable. No problem returning spoiled milk, no questions asked. read more

Like this place always going here on my lunch break. But I seriously think they need to do something about the lady in the deli area with the horrible cough and really bad attitude. You greet her with a nice hello and she won't respond and this has been like the 5th time she throw my food to me!!! read more

The staff needs to work on less socializing and less complaining and more customer service!

Until recently I have always shopped here and have always had excellent experiences. About a week ago (on the the 10th) I bought some glen oaks yogurt and it was already expired 2 days it expired on the 8th. I didnt notice it until the next day when I drank a sour glass of drinkable yogurt. On the 12th I took the yogurt back and they told me I could replace it. Great! So i went to the yogurt section and they still had 3 bottles from the February 8th exp date on the shelf. That was disturbing enough for me but after not having the flavor I wanted that was still good, I went to my second choice. I then noticed an expiration date of JANUARY 27th on the next bottle I was about to take. THATS 16 DAYS EXPIRED AND IT WAS STILL ON THE SHELF.... I had to dig around to the back to find a bottle that was still good. I notified one of the bag boys and he removed the 4 expired bottles from the shelf. I should have notified the manager.... read more

This rating is for the Deli only. I waited patiently as the one employee waiting on customers filled an order for exactly one customer in front of me. If she moved any slower, she would have been moving backwards. There were two other employees who both saw me waiting (patiently I add again). One was filling the cooler section with containers of potato salad, the other was tending to the roasted chicken. Neither of those employees made any attempt to stop what they were doing to take my order which was for one container of coleslaw. In the time that I stood in line (waiting patiently), my fiance went to the restroom, then over to the beer cooler on the opposite side of the store and returned. I still hadn't been waited on. It wasn't until he "loudly" asked "Are you still waiting?" that the employee servicing the roasted chicken stopped what she was doing and approached the counter just as another customer stepped in line. She then had the gull to ask "Who's next?" I had waited 10 minutes, the only person in line and now she wants to know who's next. I said I am but forget it, I'd rather make my own coleslaw. I would also like to add that the Deli employees were about the most unhappy looking group I'd ever seen. Miles of Scowls. read more

love this place as well. love how this albertson's is clean, organized and the staff are friendly unlike the other albertson's we've gone to in santa ana. i don't mind driving here from our place in anaheim. the aisles are spacious and easy to find things. i can tell the staff takes pride in this store location. read more

I visited this store to do some grocery shopping and load a prepaid card at the customer service desk. My experience with the bookkeeper Suzzane was everything but quality service. A newer employee was working on my transaction when she called Suzzane over for assistance. Suzzane became myriad and frustrated as she stated they have a new system at the store. I explained the way the transaction has been done in the past and Suzzane responded with an attitude stating it's her time to go home as she marched past me. I asked for her name as she continued to laugh and ignore me. I asked another employee fir a manager and he approached me at the desk. I explained the situation to him as Suzzane was making her way back to the desk. In front of guests and the manager she stated "are you kidding me, I was off the clock"she then started to argue on the sales floor. I told her I don't care if you are on the clock or not, while wearing that uniform you represent this store and how can anyone call the way you are treating me "customer service? Suzzane then walked away from me calling me a smart ass. The manager witnessed everything and his response was I will talk to her later HORRIBLE EXPERIENCE read more

I'm really disappointed with this store lately. They seem to be shorter in staff - lines and checkout times are longer. Baskets sit in the parking lot longer. Shelves are minimally stocked - empty in a lot of places! I'm finding that I cannot do "one stop shopping" there any more because they are out of, or have replaced the products (with inferior Kroger Brand) that I like. I find I am doing more shopping at Ralph's these days, and Albertson's is a much more convenient location for me. read more

3 stars thanks to Jimmy! Wish I had his last name so he could receive the proper recognition. I went in to this Albertson's on 7/29 around 6:15pm (maybe this will help) and the gentleman in front of me was returning three fresh fruit cups that had mold. The cashier Maria seemed bothered and annoyed. Basically the customer had to explain that he didn't notice they had mold when he purchased them because she seemed to be questioning the mold. She barely said 2 words to him. Jimmy was ready to bag but as he noticed that Maria was not going to provide any type of customer service, he looked at the customer and apologized to him for the matter. The customer politely said he appreciated the apology and knew it wasn't his fault. Maria basically scolded Jimmy for apologizing!! What in the world?!? Jimmy was doing what she should have been doing from the start!!! When it came for my turn at to pay, the cashier Maria, I was barely acknowledged and she gave me my total amount but that was all she said. No customer service skills... maybe she's having a bad day but then that's not a customer's fault. The only reason I gave this a three star was thanks to Jimmy, otherwise it would've been a 1 read more