Update: recently went back and the customer service improved!!! Everyone was very helpful. Well done Albertsons.

Normally head here for lunch to grab a salad, sandwich or chicken from the deli. Staff is pretty helpful and nice. However, I noticed something disconcerting about the food preparation. The sushi chef prepares the sushi in front of customers, but on this particular visit he had a cough and coughed in the direction of the sushi he was preparing. Gross. Won't be getting any of the store sushi anymore. read more

Long time customer of Albertson's Ladera Ranch. Tonight it was a zoo with a lot of empty shelves due to the hoarding for Coronavirus which I understand the store has no control over. The lines for cashiers were very long. Had just a few items and was 7th in line. When I got to 3rd in line the cashier (who knows me well) said she was closed because she was leaving. The bagger said they were not allowed to get overtime. Left my cart and walked out. They were surely not hurting for business and you would think a couple of bucks for over time would not be as important as losing a long time customer. I'm sure I'm not the only one. Expect this at Walmart or Aldi but not Albertsons. Will not be going back. read more

Friendly and helpful staff! The wine selection is amazing. All price ranges and rare finds here. Wonderful meat selection and a wonderful fresh variety of flowers. Besides that, seems like decent prices and good sales and no card needed to get discounts. read more

Always busy and the checkers are always very unpleasant. Not sure why. No matter If my wife or myself go in they always act like they hate their job. The only reason I even go is because it is close but I am not going to go back unless I have to. read more

The manager is always nice and helpful. But PLEASE stop making your deli tomato soup spicy!!! If it's supposed to be spicy then put spicy tomato soup in the title. Otherwise, tomato soup isn't supposed to be spicy. It's has if someone just decided to add a ton of chili powder on their own volition. read more

I've been a regular customer for over six years, never complained about minor issues, but when bringing to their attention at multiple occasions the bad quality and poor freshness of the seafood and nothing changes, then time comes to move to a different and safer place! I am very disappointed by managers' absence of interest and inactions to implement improvements and safer food handling ! read more

I went in to Albertsons to purchase a thank you card. When I went to the register There was no customer greeting at all. The cashier referred to me and the customer she as "something" unnatural. I was horrified. I like cashiers that are pleasant and friendly. I liked the baked goods selection, but was priced-out. I definitely would not go back for that kind of service. I would like to see cashiers get sensitivity training in the least. I will not name the cashier in this review out of kindness. read more

I love this store. The cashiers are always friendly and they remember you when you come back in. Sometimes the lines can get long, like some others have said, but they usually call for another cashier right away. I don't think I have ever waited an unexpected amount of time. read more

Congratulations to whoever runs this sh*t show. Since the removal of the self checkouts you can no longer rely on a quick in and out at this location. No matter whet the time is there is always a line. I've been shopping here for 9 years and it has rapidly declined in quality of service at the checkout. The reason I give two stars is because the butcher and the pharmacy deserve kudos for making the extra effort. read more

I lived in Mission Viejo for about 1 year and this Albertson was my go to supermarket. I have been to my share of Albertsons, but this one is my favorite! The cashiers are very friendly. The produce and meat department guys are fantastic. The produce and meat is fairly fresh. They are pretty stocked up when they offer awesome sales in the ad unlike the ones I currently live by. I always find meat products on clearance a good amount of time away from expiration. They don't try to clearance out bad meat that is expired the same day. Same with bread and dessert everything is clearanced out in a timely manner. I definitely miss shopping here! The store is kept pretty clean. read more

This review and rating is strictly in regards to their "wine sale". I find it truly misleading and false advertising when you jack up your original price for a wine so that you can give a discount on it. Case in point, Rombauer Chardonnay. It is regularly priced at Bevmo all day for under $40. You increased your original price to $55.99 to feature your discounted price for one bottle at $44.43. I find this to be VERY misleading and borderline dishonest. read more

Love this supermarket ! Everything is always fresh here. I recommend their floral and bakery departments I everyone. They are very talented at what they do with their design and creations. The managers are very helpful, the customer service is exceptional and you never wait too long in a line! read more

I stop in at this Albertsons in Ladera Ranch from time to time when I'm in need of picking up something quick while coming the opposite way home... Big store, very clean and organized, with friendly clerks and some reasonable prices. The Produce department always displays a great selection of fresh and exotic fruits. Love their cold drink display at the front entrance; the other entrance up front seems like it wasn't intended to be an entrance but a storage area for carts. I always seem to forget and walk in that entrance then hate it when I do because it's cramped and I have to dodge shoppers exiting the store. read more

Who knew grocery shopping could be a wonderful outing? All the staff here is amazing, I know most of them by name, very friendly and helpful. They have good produce and pretty good meats as well. Their floral section is great, the floral manager is wonderful. And they have a good deli section, lots to choose from! read more

The employees here simply are not nice.. Rude, abrupt and uncourteous. This is no less than the 3rd time we have noticed this issue so I won't be back and will shop at Ralph's instead. read more

Beware of this location. I buy expired items from here all the time! I always check the dates on everything now but miss one every now and then if i forget to wear my glasses. I only keep shopping here because its close to where I live. I just bought some imitation crab last week that expired in Jan. This happens all the time! Check your items if you shop here. Watch the meat in the packages too. A lot of times it will have brown spots on the bottom that you dont see until you get it home and open it. I suggest buying it out of the butcher case. I give it 2 stars instead of zero because i like the staff that works here. They are all very nice. read more

Shoutout to kris k for helping me figure out the just for u app! I got signed in and he was able to process the coupons . Apparently everything is going digital now . This is why management should really consider keeping its workers instead of just relying on the self service stations. read more

Ok, so it's a grocery store....we get it. It's gonna have your essentials that all grocery stores have, but the one thing this albertsons has is some bomb chicken wings. A whole bucket for $12.99 you can't go wrong. Goes great with some baked beans and mac-n-cheese...and if you really want pick up some Hawaiian bread also. You won't regret it! read more

I love the checkers here! They always have me leaving the store with a smile on my face. They are what keep me coming here!

So we all have to go shopping to survive. To some of us it's a chore, but to me it's almost something i look forward to. Albertsons in Ladera ranch is by far one of the best grocery stores around. I've shopped other Albertsons and they do not even compare. The store is very well kept and always clean. But most important the Staff that works there are all very nice and helpful. Everyone always says hello and greets you with a smile! On busy days they have a young lady who cruises the store and ask if she can help you find anything. The meat dept is awesome and John, Ruth and everyone will help with anything and special cut stuff for you. They have a great Bakery,Produce, Deli and floral dept as well! Janet will help ya find deals in the packaged meats and cheese dept and is always super nice! Phil, Christy and all the managers always ask if they can help, and Monir,Monica,Darlene, Jose and Trudy are always cheerful and helpfull at check out! Albertsons Corp should use tis store as a model on how all there stores should be run. They treat all there customers as kings and Queens! Keep up the Great work! read more

Very disappointed. After speaking to several managers and nothing done I decided to post . I live within a few blocks of this store and my neighborhood is littered with this stores carts . Ladera Ranch is a very nice neighborhood and is unexceptional that I am constantly returning their carts back to their parking lot. read more

I wish I could give ZERO stars. By far the worst customer service ever. I was checking out and my oranges rang up two different prices. I asked her to remove one because it was a higher price. Mind you, I picked them out of the bin as the guy was putting them out. Not my fault the oranges are mixed up, I shouldn't need to look at the sticker as I have faith the worker knows what he is doing. Instead of removing it, she feels to need to point out the numbers on the stickers as if I'm trying to steal from them. No, your guy messed up. I finally left as she wouldn't remove the item but still continued to press the sticker issue. How about apologizing for YOUR mistake instead of trying to make the customer feel bad. Seriously!! If you see and older, blonde lady in quick check, STAY AWAY as she likes to argue instead of doing what the customer ask. I told my coworkers and will tell everyone to stay away from the overpriced store with very rude customer service. Management should be ashamed. Hopefully this store will close soon! read more

Staff is always friendly and helpful. Location is great, the store is always clean and the normally have enough checkout stations opened including 4 self checkout stations. Sometimes they have really good deals (10 for $10 items, buy one get one free items etc). There are other businesses and eateries in the plaza including Starbucks, Togo's, a pizza place, mailbox store, gas station, Vet, Dry Cleaners, Dentist, a CVS, Taco Mesa, a nail salon, beauty store, A bank and a Thai/Chinese restaurant. They also have 2 Red Box Kiosks inside along with a Bank of America ATM. They recently provided a recycling station outside. read more

Recently went into the store and noticed the large expansion in produce. Really happy this store has so many organic options in this department. Friendly associates and a clean store keeps my family coming back every week! read more

I was in your store on monday the 7th and want everyone to know to go see Kelly at Ladera Ranch store shes the best I was getting flowers for my mothers birthday. Kelly who was so accommodating listened to how important these flowers were to me that they need to be just so perfect and special to making my mothers day, whom really needed the gratitude and recognition.Kelly not only listened to me she nailed it to perfection she made the perfect arrangement that would compliment my gift. This was not your grocery store arrangement it was made from a designer. Kelly is very talented at what she does as a floral designer and has a the ability distinguish what the customer is after, her customer service skills are an A+ Thank you Kelly for your guidance Albertsons is lucky to have an employee like you. Thank you Celina.G read more

This store is phenomenal. The employees are extremely nice and always ready to help if needed. I've only lived in Ladera Ranch for a little more than a year, but they me tell you, no other grocery store has this type of warming environment. I really enjoy shopping here for my groceries. read more

It's an albertsons with high end alcohol selection and it Gets the job done. Starbucks inside. There are familiar faces here I've seen for 20 years. Family feeling. read more

They got rid of their recycling machines out front. LAME. I guess they just didn't want to be bothered. Well too bad, we all should do our part. Even if it is a little bit inconvenient. read more

Why are there three people that work in the deli and only one of them are helping somebody. Not to mention they don't carry boar's Head meats. Which I was informed of very condescendingly.why are the checkers just standing around chatting with each other and allow other people to cut in front of paying customers just because they have a question that takes 20 minutes for the checker to answer because apparently their best friends. read more

Probably one of the least customer friendly grocery store that actually never sells what they advertise. Please stock on what you advertise.... people are not stupid to fall for this gimmick. They get you to sign up for Just For U app but never have in stock what they advertise for you to get at discount. And if they don't have in stock they won't give rain check to pay at same price or substitute. So will take my business somewhere else...,, like Trader Joe's. Good luck Albertsons and Vons competing with other food businesses. read more

Yay! What an improvement in my shopping experience today! The increase of organic items, the quality of selection and the ease of having all the organic fruits and vegetables close together was a delightful change. The produce clerk walked me to the item I was looking for. I would love to see more organic meats and Siggi's 2% & 4% yogurts!! Both the checker and courtesy clerk greeted me! What a nice change!! Earlier in the summer we had a bad watermelon so bummed we needed it as a treat for an event so went back to get another and the gentleman at the costumer service stopped what he was doing and took us over to personally find us a good one! The best way to find out if it was good was to cut it open, he said! He went through 5 watermelons even an organic one! Unfortunately none of them were good. So he gave us a large precut bowl at no additional cost!! Excellent customer service!! read more

Terrible! Ive had it with this place! Rotten fruit. The deli food all has a film of crust over it. The lines are ridiculous. And don't get me started on the Pharmacy. The new hires at the Pharmacy are not only rude and nasty but completely clueless. I cant believe something major hasn't happened to someone ending up in a major illness or death. I've gotten other people pills, changed medications without letting me know, and been told repeatedly i am out of pills when i had more than sufficient refills. All they do is argue until the doctor calls them and confirms YES the patient should still have 9 months of refills, we just sent in the paperwork 3 months ago and you have been using it since!! Stop arguing with the customers!! They told my daughter the wrong day to begin taking her antibiotics and it screwed up a procedure she was having! I'm done, Gelsons, here i come, and the prescriptions are cheaper there anyway! read more

Albertsons consistently has the best bakery out of any grocery chain.....I got a cake here for my boyfriends birthday and it was amazing! It seemed like it came from a custom cake shop....but it was Albertsons! Could of fooled me. They also make custom cakes. This store is organized and laid out nicely. The butcher area is large and has good meat quality. The aisles are large enough to navigate the large grocery carts. They have a Starbucks and Savon pharmacy inside also.....you can get a lot of shopping done in here! Sometimes there are lines for the checkers but it usually moves along quickly. There is only one other grocery store in Ladera, and Albertsons is the best in terms of customer service, quality, and product selection. read more

The floral department is excellent. Need more checkers during busy hours like after work from 4 pm to 7 pm. I always have to wait in a very long line. Everyone is friendly ! read more

great selection, awesome staff, but the bathrooms are some of the nastiest bathrooms ive ever had to use... theyre filthy every time ive gone in there. wish they had paper towels in the bathrooms instead of just air-blower hand dryers because i dont want to touch the doorhandle but have to since theres no paper towels to open door with..... the rest of the store looks clean and nice though read more

Good,clean,nice market. However did not have coconut milk ice cream. Probably should get some. When asking the staff if you carried any they said you should probably check in the ice cream aisle not very helpful since I was coming from the ice cream aisle. read more

Seriously the best grocery store in the area. Very friendly and helpful staff. Very clean and great selections. There is a Starbucks and a fresh sushi stand in the store and they have 2 Redbox movie rental machines. Everything is fresh and well stocked. The bakery and butchery have very clean displays with great selections. Plenty of parking and they have 4 self checkouts machines. read more

Omg "it's MY store!" LOL! Been going here for years and it's so conveniently close to home. The shelves are fully stocked when I come in. Don't really interact with the staff too much but what I've noticed is that the bakery employees seem to always be a good mood whenever I ask them to write words on my cakes. But then again, how can anyone constantly baking cookies and getting paid to do so EVER be unhappy? Lol! read more

Had a flu shot today... Han the pharmacist is very helpful and professional may have to get all my prescriptions there too!