I really appreciate Albertson. Whenever I forget to buy something or don't have time to go shopping, I always order from here. It's always delivered on time, and everything is fresh! Thank you! read more

I used to frequent Albertsons in Irvine every weekend and really thought the quality of produce, deli and butchery would be the same across branches, but that's not the case here. I'm not exactly sure why it feels like such a stark contrast, but it feels like the quality of some items diminishes by Saturday/Sunday. I'm very cautious when it comes to purchasing meat packaged by their butchery. Some of the beef appears brown in the store and if they weren't, they would turn brown within a day. I don't know if it's the way the meat is stored or processed, but it doesn't appear fresh or appetizing. However, if I purchase brands that are packaged by brand names, it's usually fine. The produce selection here is decent, but I feel it's not super diverse or abundant, even in peak seasons. For example, some of my favorite fruits are pretty limited in availability such as watermelon, white nectarines, or pears. It's possible they aren't prominently featured at the storefront or the entrances due to limited spacing, or maybe limited shipments. It's just disappointing to see such a small inventory. I think for me, it was a big shift in my shopping routine. I used to be able to find everything I needed as a one stop shop, but these days, I feel my basket is lighter. I come through out of convenience and have prioritized different grocers. read more

Albertsons - Same flavor as Kewpie's Roasted Sesame at Costco - Grocery Near Me - Ladera Ranch, California

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Deli is broken, please fix asap. Things advertised are not available and it takes two people to relay a simple message.

I bought chicken from this store that was spoiled and not safe to eat. This is unacceptable for a grocery store. I did get a refund, but something like this really shouldn't be happening. read more

This Albertsons, and maybe the entire chain, has continuously not correctly deducted coupons the last few months. Their various Friday deals have not correctly rung up, their sale items when you need to buy a certain quantity has been error prone as well. Only reason I'm going to come back here will be for the bakery Muffins that the kiddos like. Other than that, please go to Stater Bros down the street. Much easier and better overall prices. read more

On my way home from an exhausting dental appointment for my youngest. I stopped at this Albertsons. The employees weee alright-not super helpful, ok. The store seemed dark and the cleanliness wasn't on par considering the location. When I got in line the checker seemed more interested in all the coworkers around than me. Not a big deal. LA isn't super friendly. I just thought the customer service would have been better. Especially for the area. read more

OK Albertsons it's been almost 5 months now and you still do not have my earth balance butter spread. I have gone to Ralph's and spent well over $5000 over the past four or five months because they have my butter spread. I will only return to Albertsons if my earth balance returns. Can you answer why you do not have it? read more

I've been coming her for over 20 years now and I've always found the staff very friendly and helpful. I also remember how much effort they all put in to help customers during COVID. I will always be thankful for that. Most of the time the meat and produce departments are well stocked. Occasionally you might find some better produce at a Gelson's but expect to pay much more elsewhere. read more

Hi I did a grocery pick up today , only my second time. I had a missing pack of water, the employee Maxwell Green was quick to figure out the issue. He was very kind , just wanted to Thank him for his great customer service. Great job read more

So disappointed in Albertsons. Yes, I understand that it's December 23. But I was also shopping at 4pm. So, the store had people, but it was far from crowded. Plastic bags in produce and the meat section were impossible to find. The store was generally just messy. In checking out, the checker says, "there is a hole in your flour bag and I'm not sure if you did it, so what do you want to do?!" I responded, well I'd love a bag without a hole at $10 a bag. And she respond, "well, you can ask him (the bagger) if you want him to get it, but if I were you I'd get it myself." Okay. Wow. $250 for not a lot of food, no thank you come again, and no customer service. Pretty sure a robot could have done better than that. read more

The store in general is fine but this cashier KELLY who has rubbed me the wrong way countless times has done it again and I'm personally sick of her attitude. She's rude and condescending and should get fired. Her job isn't hard, calm the F down. read more

This review is for the butcher department. Every time when I ask a question or encounter someone in the meat department, that person is the rudest person I have ever encountered in supermarket. It is early in the morning when the store opens. Since I've been shopping there, a total of 3 meat personnel that need an attitude adjustment. One person being maybe a vendor wearing a dirty black apron, a manager of the department that had a mustache that I don't see anymore, and now I'm pretty tired of Greg's attitude towards me on several occasions. They all are just down right RUDE when they open their mouth with their sarcastic responses and talking behind your back. They need a lesson on how to talk to customers politely to offer help. Note yell at them for simply looking at the fish in front of the counter. I am beginning to think that department is staffed with personalities that do not like Asians. read more

Food-pretty good to excelleYnt, produce usually quite good. Organic especially well tended area of market; Seafood/Butcher clean, nice selection as well. BUT...service: UGH!!! Double UGH! I cannot recall another in-store experience that comes anywhere near the one(one? Ha, try every single one I've had at this specific branch-no joke...) I suppose best description of the service at this shop is everyone is a thief, make sure to treat all accordingly bc who doesn't appreciate that after a day of work or toil, eh? I guess appreciation for the customer, esp with the prices that Joe Biden got us! I struggle to justify returning to this market everytime. I've always had an Albertsons nearby. Now I often drive much farther to another market just to avoid the uncomfortable self-checkout glares, or dumb, yet rude questions i.e. while checking myself out mind you this one lady going into my cart or taking an item from my intended purchases saying are you gonna want to buy that. Incredibly odd, rude, obviously obnoxious and unwelcome question! Have I ever thieved from them, nope! Never! Have I ever been welcomed like I shop there daily?( Hint: I do) nope! Never! I love the market, I love shopping at The market. While I do like this market a great deal, I DO NOT love shopping here! Alas a daily wasted opportunity to make me happy, change my experience and my expectations! So sad! read more

We have been going to Albertsons for almost 20 years, but this was the first time to have ordered a cake from their bakery and OH MY GOODNESS... the cake was DELICIOUS! We ordered a 10 inch round chocolate cake with buttercream frosting and cream cheese filling for my daughter's birthday. I wish we would've bought two! For the first time EVER, we ran out of cake. Typically, no one wants cake and we have a ton of leftovers. Not this cake. People were asking for seconds. We definitely recommend and will order from the bakery again! read more

Albertsons - We added the disco balls. - Grocery Near Me - Ladera Ranch, California

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I want to commend two employees at the Albertsons located in Ladera Ranch. I want the manager / supervisors, Tim and Allison, to know that Aeden and Cody have gone above and beyond to help me MULTIPLE times on different occasions when I come in to the grocery store. I often have to shop for many different items, and Aeden and Cody both always greets me politely, respectfully, and take time to help me find exactly what I am looking for. I have asked other employees for help, but every time, it's only these two that truly are exceptional with their service, knowledge of the store and willingness to help. I would personally recommend Aeden and Cody both to be recognized for their exceptional service with the opportunity to receive a raise or a promotion. They are the reason I only shop at Albertsons. Thank you Aeden and Cody! read more

Horrible service and worst attitudes from the butcher department & the store manager Cody. Three yes 3 meat department work standing around in the meat department behind counter simple request to cut a couple of steaks you'd think I asked someone to do brain surgery. Poor attitudes which prompted me to phone the store manager as the customer service desk was closed when I was in the store. Cody was extremely rude, disrespectful, and dismissive.... In fact he suggested I modify my shopping habits to accommodate Albertsons. I will be modifying my shopping by never going back to Albertsons again. read more

The Ladera Ranch Albertson's market seems to lack there once flagship vibe. However, I still receive a five star vibe from the Albertson's bakery. For the past several years I find the bakery to provide a wide variety of tasty treats at reasonable price points. Recently, my husband purchased my birthday cake from the Albertsons bakery and the bakers showcased their design talent with my colorful farm cake; thank you! read more

Albertsons - My birthday farm cake; yummy! - Grocery Near Me - Ladera Ranch, California

Worst customer service ever. Old white blonde lady at the self check out, let her little bit of "authority" go to her big head. Treated me like crap and insulted me, only because I asked her for price check on an item. It was on a Sunday night a little after 9pm. I wish I could've gotten her name, but then again she's a nobody. Manager saw and heard everything and he was just smiling like an idiot. They lost a customer, Never going there again! read more

The worst service one can imagine. Before 8pm on 10.22nd I went to return Lactaid 0 fat at Albertson Ladera Ranch. I was encountered by an old "lady" at check point. Offensive from the begining, not helping in any way. The milk has not been open. For her could had been tampered, so taking it back would be a "Loss" for Albertson... Did not continue talking to her racist and discriminatory attitude so I went to check myself if the store carry the milk my wife needed, FlaxMilk, to no avail. On my way back to front door she was waiting for me accusing me of exchanging the milk, of course I did not do that, then threating me her Manager would check the cameras to check what did I do. I was just checking for that Flaxmilk that they do no have. So I came back home with my two 92Oz 0Fat Lactaid. Albertson not only overcharge for everything but also provide a racist, discriminatory attitude, customer service is non existant. It could be because I am hispanic and senior citizen. I do mention the fact that couple of weeks ago there was a Recall for this milk and I had the same bad attitude when checking information about if the unit bought was in that Recall. That time was a Manager, no customer service either. read more

Been shopping at this store for 18 years. It's my favorite store in the area. I drive past two other markets to go to this store. Staff is always friendly and helpful, they have a great selection, and the store is always well stocked. read more

I rarely come to this location but todays experience left a bad taste in my mouth. I dropped by today just to grab a few things before the storm hits. I picked a line that wasn't busy but immediately noticed the guy who was working the checkout looked annoyed I picked his line. Mind you this man also looked to be the manager of the store by the way he was dressed. I noticed he was making lots of small talk to the guy in front of me, asking about the storm and being prepared and whatnot. The minute it was my turn though he kinda just turned off from the nice guy to a cold person who just wanted to get me in and out as quick as possible. I nicely told him I needed two large bags of ice and he was like "ok" but said it in a uninterested tone, I then asked if I needed to go grab it right now and he just kind of looks at me like "yeah" so I go and grab two big 20 lb bags of ice by myself with no offer of help whatsoever. Overall this reminded me of one of the many reasons why I dislike this location, I'll just stick to the other nearby stores since this location doesn't seem to treat everyone equally. read more

Awful customer service (KRISTY). She is the rudest manager I have ever met. Let me tell you my story! She accused me of stealing without ANY EVIDENCE and escorted me out of the store. I have NEVER stolen in my life but then she brings her hispanic boss to back me up without zero context. I never felt so humiliated in my whole life. I hope Albertsons sees this and removes both employees out of power. read more

And today, the lovely check out ladies helped me and my mother again. This is the most lovely grocery store. They helped my mother get in and out of the store. They even loaded her groceries. read more

I want to first start off by saying this store seems very well kept. The isles are very clean. The cashiers and other members are very friendly and extremely helpful. But now to a more serious matter, and the alarming fact is that it pertains to what I'm led to believe is the district manager by the name of Tim. Upon leaving the grocery store I needed to select one more item to complete my order for a Uber Eats delivery. I approached a gentleman to help me find this last item. He was wearing a light, blue collared shirt, stocking the meat and juice aisle, with a younger work associate. I kindly asked him if he knew where I could find Francisco sourdough bread. He had instructed me that it was on aisle one, but I had mentioned that I had been down that aisle, and had not seen the item. He then responded by saying "if we do not have the item then I'm afraid we are out." I then responded with "OK I understand. If it was in stock, would it be on the bottom shelf? " After I had asked this question, he began to look at me with anger and frustration, then he turned his back to me, and proceeded to walk towards aisle one and said loudly and frustrated "let's go see if I can find it." He pointed at it, and thankfully there was plenty in stock, and I had apparently just missed it when I looked earlier. I said "yes that is the product thank you" to which he responded with nothing and walked back to what he was doing. Look, I understand we all have bad days or whatever, but when you walk into your place of work ESPECIALLY if you are one of the main people in charge, it is your responsibility to set the tone and the pace for the upmost customer service experience for all of your customers. YOU ARE THE LEADER. Just a friendly reminder , as soon as you clock in for work, you are representing not only yourself, but the company that you work for. I didn't appreciate being felt like I was a burden when I was asking simple questions that could've been handled a lot more professionally. I hope that the right people see this and can talk to this gentleman and if he really is the main person in charge. shame on you and you should do better. read more

I wanted chicken wings and if you ask what's the freshest chicken wings to the person behind the counter, you would expect fresh wing's Nope! The chicken wings was dryer than my elbow! Stop making large batches. Unbelievable! Absolutely disgusting! read more

This Albertsons is the best supermarket in OC. I drive here specifically to avoid the 10+% higher prices at Pavilions, the gridlocked parking lots and narrow aisles of Whole Foods and TJ's, and the decrepitude of Ralphs. I cannot believe all these pantywaists are bitching that the shelves are too empty, or the lines are too long since the end of March. It's a freaking pandemic, people. All the keto-eating, GF-demanding soccer moms have looted everything to insure their precious offspring have their organic snacks and clean bottoms. Get a life. Visit another country to see what the rest of the world gets, and you'll return happy to have a tap with running water. read more

Their pick up option is the best ever. Fast, easy and convenient. I haven't stepped inside in a long time.

One of my favorite grocery stores around town. It's huge, clean, well organized and very nice and helpful crews too.

This store has the best bakery ever!! Everyone is so nice and they can accommodate most all requests. They also care very much about the satisfaction of their customers. The manager of the Bakery Laurie even came over to make sure I was taken care of and I was so impressed with her. I strongly recommend you look no longer for a custom bakery and visit Ladera Ranch Albertson's off Crown Valley. read more

My husband bought me the Mucinex DM yesterday night, I noticed is expired from 09/2020. I speak the counter manager her name is Christy, I told her I don't have the receipt at this moment, can she exchange for me? She was so rude, she started yelling at me and then say she wants the physical receipt and make me come back to exchange it. And I was like can you check if other medicine is expired too? She was like no, nothing is expired. And acting I was lying to her. And then I was going to say something ,She was like , I am not talking to you, you can come back to talk to the store manger. I ask the business card of the store manager she said she doesn't have one, come back in one hour. And I was with my son, I have the pictures of the receipt and she still said no. I was like she is not trying to help and just trying give me a hard time. She took an advantage of me not the native speaker and kept yelling at me because I lost my receipt and didn't get me chance to say something. I can't believe this kinda of rude person can be a manger ???? Customer silk 0, supervisor skill of product 0. How can she be a manger? read more

Albertsons - a hand holding a box of pizza - Grocery Near Me - Ladera Ranch, California

Long lines are understandable. However, expired products are not. I buy flowers here a few times a week. And this is the 6th time in a row their flowers are multiple days expired. The sell by date was 9/5/17, and today 9/8/17, half of the bouquet is horrible looking. This is a pattern I've noticed. Looks like my holiday flowers will be purchased somewhere else... And you should purchase them somewhere else too. read more

As a person who does not enjoy shopping grocery stores in general, I love this Albertsons. It is always clean, organized and lines move quickly. On my last trip, I lost my car key in the store on Sunday 8/4. After no success finding them on my own, I left my name and number with Guest Services in case they came up. Fortunately , someone found them and they called me promptly. When I got to the store on the morning of 8/6 to retrieve the key, there was a friendly employee that gave me a keychain for my key so I don't lose again them in the future. What a nice gesture! I wish I got her name, but talk about going above and beyond for their customers! Thank you Albertsons! read more

This is my favorite location. Christy is the greatest supervisor EVER. With top notch service to all customers. Olga, Terri, my girls in floral..The list goes on & on. Everyone shows such kindness. They always have great inventory. And im very proud of the freshness of their produce. Looking for something yummy in the bakery? Well then stop by. They have the most decidant mini desserts and pies. I'm a lifetime customer read more

Please get rid of your Customer Service Desk. No one! Is ever there to help. Even after calling someone, they never show up. I stood there for so long. After waiting a long time I left. I hate to shop at this store. Customers are NOT important. read more

Sue in the bakery did a beautiful job on a cake for my granddaughter's birthday party. It's best to tell her exactly what you want on the cake. I didn't tell her to put anything on top of the cake around the photo so it looked unfinished. She wasn't there when I picked it up but the manager was fantastic and found an artistic employee to put some swirls around the photo and top of the cake and it was perfect. Thanks to all!! read more

Albertsons is a large chain grocery store. This specific location is in Ladera Ranch. I like the variety of items that Albertsons carries. They carry good quality products and have fair pricing. They have a good size organic section as well as produce and bakery. The store size is also very big allowing them to carry a ton of items! This specific location is nicely Maintained and built. It's seems a bit newer than other Albertsons locations. The customer service here is also great and they always have good promotions going on around the store. Overall, it's a good quality store and I recommend coming here for your shopping needs. read more

Stopped by for my errands, I usually go to another market close by. But they were closed due to Covid unfortunately. The people in the front check out were not helpful at all and complaining about customers the entire time I waited in line. If you're not happy with your job then don't work there, plenty of people who need work would love your position. That's not what customers should be listening to! read more

They have improved on a variety of things mostly their produce! The past few visits I didn't find any rotten veggies or out of code product I always check everything before I buy it! Their staff has always been friendly and very helpful. Glad to see they are on the way up looks like ill start shopping here again. read more

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Not my favourite grocery store around, but it is the most conveniently located to where I live. What don't I like? It's slightly more overpriced than other supermarkets, and is more expensive than the Albertsons located on Alicia at La Paz. Not as much brand variety as I'd like (whatever the Albertsons store brand is, and then maybe or or two more). Nevertheless, it's neatly organized, clean, well-lit, and they have Redbox machine, as well as a lotto machine. read more

Last week I went to Albertsons and I purchased 2 bday cakes. The Hispanic lady was very helpful and displayed good customer service. She recommended the raspberry filling cake ($19.99), so I decided to take her recommendation. When it was time to cut the cake, the raspberry filling was as thin as a paper. WHAT A DISAPPOINTMENT. I might as well just purchased a white cake with no filling. I emailed Albertsons and I received a response from the GROCERY TEAM, that I would have to go to the store and it's up to the store manager to refund me any money. Guess my email was not enough to find a solution to my experience. How about, come back and we'll make it right? Guess customer satisfaction is non existant read more