They came when they were supposed to, and crew worked hard so thank you for that part. HOWEVER they damaged a $1000 desk which was in excellent condition prior to the move. It left with a broken cabinet and broken drawer. We filed a claim but they denied it saying "it was an old desk." What does that have to do with the fact that it was in great condition before and they damaged it during the move? If you have an old Porsche or Cadillac that you've been keeping in a week maintained state and someone drives it into a tree is it acceptable for them to say they don't think they should help fix it because it was old? This company didn't do the right thing by their customers. read more

Used them once and now getting ready to spent a crap load of Money to move again.,, but I won't use this company.

I didn't go with Alaska Terminal because of the price. They seem professional and sure they would do a good job, but 10k to 11k for 6000 pounds was way too expensive for me. There was also a 700.00 added charge, saying they could not get the truck into our neighborhood because of the tight cul-de-sac, so they would have to off- load and us a smaller truck. This company gets a good review with the better business bureau but I just can't afford the cost from this company. I'm sure they are a fine company to use if your company is paying for you to move but since I am paying all the moving costs I have to be careful on how I spend my money read more

It's been 3 years but they did a great job with our move from Alaska to Washington state. The wrapped all the furniture, photos and everything that could not fit in a box, inventory all items and verified we received all our items. Setup our furniture and unwrapped everything and took the wrap with them. On time, good price, if your leaving Alaska use them you won't regret it.. read more

Everyone was speedy, gentle, and very courteous. True professionals.

If I could give negative stars, I would. The crew were very friendly, BUT: 1. They stole prescription medications out of my bedside table. Make sure any valuables, medications, etc are well hidden. 2. They broke one of the legs off the couch, and they didn't bother to tell me. I only discovered it after they left, when the couch collapsed as soon as I sat down. 3. They are required to lay down carpet protectors, but they did so only halfway to one of the two bedrooms of my apartment - no protectors for the other bedroom, the living room, etc. Both old and new apartments ended up with carpet stains. They also didn't remove the carpet protectors after, as they are supposed to do (although this is partially on me - I was anxious about the time being charged and wanted to avoid paying another full hour). 4. If you need to keep the time under a certain amount, be prepared to be in charge of the clock. I booked for two hours. During this time, they kept coming back and asking if they could take more. At the one hour mark, I said that I would like to head over to the new building so as to keep within the two hour mark. I then discovered that they had simply been taking items down to the garage - they hadn't even started packing the truck. The entire move took four hours. They also charge for the drive time to and from their warehouse - I completely understand paying for the drive time between organ and destination, but to and from the warehouse shouldn't be on me. 5. I reported the problems above to management; they said they would take it to the owner. So far, I've gotten no response. A very disappointing and frustrating experience. The crew leader was very friendly and helpful, but the issues listed above created incredible stress and headaches - not too mention costing me massive amounts of money and effort. read more

I have moved many times and I can say Nicole and her team were incredible. Nicole went above and beyond to ensure our move was successful and her team treated our belongings with care. They were polite and professional from start to finish and showed up on time each day. When you plan your next move, make sure you contact Alaska Terminals. read more

From start to finish, Alaska Terminals did a great job. Great packing crew, great delivery crew. Will use them again!

Packing Team was great. Quick and professional. Most everything made it from AK to TX in good condition. Only had a few MDF style items broken (and they stated upfront that they won't guarantee MDF stuff) but nothing major damaged. Only one box was missing and we think it was put in another box but haven't found it in our unpacking yet. Recommend for anyone else looking to move from AK. read more

I reached out to AK Terminals to begin with, from the beginning they were great on responding to any questions I had and sending me multiple estimates with or without a vehicle included. I decided to "shop" around with other companies and I felt most comfortable with AK Terminals because Calista is amazing!! Thank you so much for all your help from start to finish! read more

We used Alaska Terminals to move from Anchorage to Phoenix this summer. I was in the military for 24 years and moved a lot. This was the best moved I have ever had, hands down. From the time we started the process to the time of delivery, everything went perfectly. To top that off, everything arrived in perfect shape with only the most minor damage to a couple of items that was made right immediately. Nicole is the best. Her fantastic communication kept us informed almost daily. She is a big part of why this was such a great move. The packers were professional and excellent. In the end, what more can I say, a perfect move. I would use them again without any reservation. If you want a professional move, call these people. read more

WE used this company because it was the least expensive, well It's true what they say about getting what you pay for, we have missing items, expensive items just GONE, am currently working with an agent to help me find my missing items which seem to have just poof VANISHED! read more

They were on time, courteous, and helped to make sure no trash was left behind. They helped us put our desks back together and put our boxes in the areas of the office we needed without question. They cleaned any dirt or snow they tracked into the office. read more

Very efficient work! Movers were very nice and even picked up all the packing materials after we unpacking. Price was very reasonable.

The service I was provided was short of criminal! I was charged 6hrs to move a packed 1 bd apt, not including appliances. It took them 3 hrs to load but only 1.5 to unload. At one point, they disappeared to pick up and drop off another mover. I saw them often times socializing with neighbors and playing with pets. Then I was charged an overtime fee even though I was promised I wouldn't. Very unethical and very disappointed. read more

Good price. Great, friendly crew from the office to the packers to the movers. Overall, a terrific experience moving our folks from AK to WA. I would highly recommend to anyone. read more

The movers are just finishing packing now and they are all great! They are friendly and efficient. They have been wrapping things up quickly and carefully to ensure nothing gets broken. They showed up on time and have been working non stop! I would recommend these guys and gals to anyone :-) read more

I recently moved from L.A. to Anchorage and Alaska Terminals handled the entire move from pick-up to delivery. I can honestly say that I had no issues. They used another company to p/u in LA and box everything into a "van" (big wood box) and then truck it to Seattle, and then ship it by sea to Anchorage. Everything was handled professionally, good communication and delivery was no problem. I would recommend them to anyone that asks me above a long distance move. read more

These guys moved us into our house in Fairbanks Alaska and then back out four years later. They did a full-service move both ways. The movers were on-time, friendly, and responsive to our questions. Very professional work. They were very careful with our valuable items. Highly recommended. read more

When downsizing, I had Alaska Terminals move a quarter of my belongings to Arizona, a quarter to storage, and then when my house sold in 2014, the remainder went to storage. Fast forward to 2015, bought a new smaller home in Palmer and I retrieved all my belongings from Alaska Terminals. Both here AND in Arizona the service was super, professional and flawless. The gentlemen who moved me were all highly motivated, had great people skills and, obviously, knew how to properly pack, mark and even made special efforts to mark personal valuables as such. Storage was equally well-handled. In 2001, I had a disastrous experience with another moving company - Alison's Storage, and this time, thank goodness - chose an amazingly top-notch company with great customer service. Bravo! Martha R. read more

I packed up a single family household and shipped from Anchorage to the East Coast of Canada through Alaska Terminals Crated Service. Not only was it affordable and convenient, dealing with the folks in Sales to the doc yard was a fantastic display of customer service and professionalism. This is your go to for national and international shipping! read more

Wonderful experience. Excellent customer service. The crew in Anchorage is outstanding. Our goods arrived safely out of AK to WA. The crew in Washington was good but not as great of an experience as in AK. Overall I would definitely recommend. Used them based in others recommendation and they lived up to it. Thanks Anchorage Terminals. read more