Because our previous service had been so good, we went back for brakes. We had them done and a…read moreweek later we felt and vibration and heard a squeak in the brakes. Immediately my husband knew there was an issue with the rotors, so we took the car back. We asked for confirmation about our rotors and their status. They claimed they were fine. I should have pressed the issue, because now my rotors are damaged and I have to have they replaced and it's costing me a over a grand to my brakes and rotors redone after less than 10,000 miles later. We are VERY UNHAPPY with R&R. I can no longer recommend

We have been taking our vehicles to R & R for years for all needed work. Jobs are done on time, the…read morecost is reasonable and the crew is always pleasant and easy to work with.

Great customer service. Fair pricing. Very flexible. They are not open on Sunday like the google…read moresite says, but they helped me plug my tire on Sunday, when no one else is available. I came back on Monday and purchased four tires from them for a good price. They also sell vehicles. I will come back if needing more mechanical work!

I would strongly recommend anyone and everyone to take their vehicle to Dean's Automotive for…read morerepair. I feel like the rates are competitive, the service is great, and the repair is done quickly and accurately. Being a female with less than average knowledge about the mechanically functioning thing-mo-bobs in my car...I feel that I'm easy prey for unscrupulous mechanics. I've definitely encountered this issue elsewhere in Anchorage before (a different mechanic tried to charge me $275 for a battery changeout!!). But, I feel as though Dean's is an honest place for anyone to take their car. Dean asks multiple questions on the issues I'm having, calls with possible fixes, gives accurate quotes on how much each option costs, and doesn't inflate the labor time (based on time estimates found online as well as the traditional call to my mechanic Dad in the lower 48). My car is rather advanced in age AND in problems, as I've been trying to limp it along for the last two years. So, when I'm threatened with a walk to work...I take it in to Dean. This last time the issue wasn't clear cut, but he thought it sounded like my problem was with the oxygen sensor. Dean called and asked me if he could try to replace it, they'd test it and if it didn't fix the problem, he'd put the old one back in and not charge me for the new part. Turns out the oxygen sensor did fix the problem---and the cost came in about $50 less than quoted. So---male or female, mechanical or mechanawhat....I think that everyone would be impressed with the service at Deans.

We brought our vehicle here for a tire rotation and they got grease all over the interior. When…read moreconfronting the owner, he got hostile and refused to offer any sort of remedy. I would not recommend this business to anybody.

Top notch shop. These guys know what they are doing…read more On multiple occasions I've gotten good news there. Who gets good news at the mechanic? They're honest, skilled, friendly and also hot lol Their shop rates seem decent too.

I have taken several vehicles to these guys. Mike is honest and fair and will let you know all the…read moreoptions to make an informed decision. They really take the time to lay it all out and let you know what needs to be done now and what can wait. Their shop rate is less than most in town and they do great work. They are very responsive in person, via text, and over the phone. I love that they send me a detailed explanation of the estimate and I can review it all before approving repairs. Overall this is a great shop with a great philosophy.

Called T&B and explained the issue I was having with my Mitsubishi. They said they could fix it…read more Scheduled and appointment and had my car towed to the shop. It was the end of the second day they had my car before they got it in the shop. The four Days later I found out by calling them they could not fix my car, but told me the PCM was bad. I ordered the part and after 20 days the part did not help. I reached out the mobile mechanic Philip who diagnosed a different problem, bad Throttle Body Control Unit. Once I received the new part and installed it my car ran like it should. So after $800, a missed diagnosis, and a month, my car was back on the road. Very disappointed with T&B.

The work he did was horrible. Overcharges. go here if you want after market parts and overcharges…read morefor everything.

Got a free estimate on some damage to my vehicle and received the prelim estimate email within the…read moresame day. Fast, friendly, and professionally handled.

Anchorage Alaska, STOP don't go here! I brought my Lexus car in to have the front and back bumper…read morefixed. It took a long time to wait for the parts only to find out the wrong parts were ordered so I had to wait longer. Finally got my car in and had to wait for over a month to get it back and when I did they over charged me compared to the estimate. The paint department mixed the color wrong and had to redo it so I got charged for their mistake! With the other variables I was charged a extra $2000. When I got my car it had a broken windshield with the rear view mirror hanging off it and a hole in the glass so I had to replace a new windshield. The drivers door is scratched up and the interior material is cut like something went through the window with such force it broke the rear view mirror. Put a hole in the windshield and scratched up the door. With no explanation to what happened! It only needed the outside bumpers fixed it's hard to understand why the interior is damaged! They said they would fix it. I called. Couple weeks later and they haven't ordered all the parts. And no word yet what's going on. Save yourself from stress and losing your money go some where else!!

Lied to me about fixing my car. It was badly damaged and when I asked if it could be fixed, they…read moregave me a condescending "Um, yeah. You just remove the broken parts and replace them with new ones." Well it was too damaged to be fixed, and they never called to correct themselves. Instead I waited around for a month until the day when I was supposed to come pick it up. It was only then that they said "Oh yeah, it was totaled." Would never recommend them.

Sadly, my review is missing on here. My car has been there 10 months now. My entire front end was…read moreleft off all Fall, Winter, and Spring here in Alaska. My car was new, manufactured in the USA, and had no airbag deployment. I have photos oif parts and part numbers under the hood from other brands and years. I told them to stop everything in September after seeing the first repair order that I did not authorize. I felt pressured into taking my car My insurance, Progressive, Classic Collision , although I reminded them multiple times of my correct VIN continue to send estimates and repair orders with someone else's VIN, even after acknowledging that it was wrong. I felt pressured into keeping my car there after the dealership I bought it from informed me they didn't do auto body repair. II was told the decision was mine where to take it, but Classic Collision refuses to release my car. I now have engine control system lights on and a chassis warning.. My engine control system lights and other malfunctions keep appending when they restart some weak battery, to remove and replace parts. I'm being charged $25 a day for them to "store" my car. The Anchorage Police Department won't help. My insurance provider won't help. They are in the same office building with Classic Collision. Effectively, it's like my brand new car has been destroyed and there is apparently no accountability for big multibillion dollar companies here in Alaska. I'm still paying $700 a month for my car I am approaching one year this month without my new car. I strongly encourage anyone whose insurance company, through the use of bad faith techniques, recommends you take your car to Classic Colllision, please read all the reviews and complaints on the BBB website. I don't think my review will be here long. I've noticed my earlier review floated around to another location. Any glowing reviews on a doctored website are fake. I never dreamed anything like this could happen. I worry about those who get their vehicles back with more damage. Attorneys here don't want to touch Classic Collision. We have to fight for accountability here. It's not just me. There are so many people who have been harmed by this company. Be warned!

Classic Collision on 8th Avenue, Anchorage, Alaska...welcomed by Ashley the most pleasant, patient…read morecustomer service individual I have met in a long time. She and the staff, including Kevin stood by the 10 week saga of getting my car properly evaluated after an accident...Thankfully no major injuries, but a frustrating experience...these folks kept advocating for their client..even today, Ashley called me by name and offered well wishes. Cheers to the Classic Collision team.

I have never written a negative review for a business before, but after nine months of dealing with…read morethis issue, I feel it's necessary to share my experience. I brought my truck to Classic Collision following an accident. Before the repairs began, I had my damaged rim evaluated by a wheel repair shop and was told that the rim was too damaged to be repaired and would need to be replaced. I relayed this information to the repair estimator at Classic Collision, who informed me that they would have the rim evaluated by their preferred wheel repair shop to determine whether a replacement was necessary. When I picked up my truck, I discovered that the damaged rim had not been repaired or replaced. Since then, I have spent the last nine months going back and forth with Classic Collision trying to get the issue resolved. Throughout this process, I have remained in contact with my insurance company, and they have consistently informed me that they are waiting on Classic Collision to order the replacement rim. I call regularly for updates and am repeatedly told the same thing: "It will be another three weeks." Nine months later, I am still hearing the same response. To make matters worse, I have had two separate tire shops tell me they could not remove my studded snow tires because the rim is in such poor condition. When you file an insurance claim and pay to have your vehicle repaired, you expect the entire vehicle to be repaired properly. Unfortunately, that has not been my experience. I have never dealt with a body shop that has taken this long to address an unresolved repair issue, and I feel like little to no effort has been made to correct the problem. I genuinely hope this matter gets resolved. If Classic Collision ultimately follows through and fixes the issue, I will gladly update or revise this review to reflect that outcome. Until then, I cannot recommend this shop based on my experience.