Because our previous service had been so good, we went back for brakes. We had them done and a…read moreweek later we felt and vibration and heard a squeak in the brakes. Immediately my husband knew there was an issue with the rotors, so we took the car back. We asked for confirmation about our rotors and their status. They claimed they were fine. I should have pressed the issue, because now my rotors are damaged and I have to have they replaced and it's costing me a over a grand to my brakes and rotors redone after less than 10,000 miles later. We are VERY UNHAPPY with R&R. I can no longer recommend

We have been taking our vehicles to R & R for years for all needed work. Jobs are done on time, the…read morecost is reasonable and the crew is always pleasant and easy to work with.

Great customer service. Fair pricing. Very flexible. They are not open on Sunday like the google…read moresite says, but they helped me plug my tire on Sunday, when no one else is available. I came back on Monday and purchased four tires from them for a good price. They also sell vehicles. I will come back if needing more mechanical work!

I drove my motorhome from California to Whitehorse, YT over the highway to the top of the world and…read moreinto Tok, AK on 100+ miles of rutted roads, gravel and dirt and developed a noise in my left front wheel. When I arrived in Anchorage I did not know of a good reputable mechanic to turn to. Having been referred to several who either were not qualified to do the job, did not have the proper equipment to lift the motorhome, we're too busy or outright we're not interested! It was suggested that I give Dean a call which was an experience in and of itself! After explaining my situation he gave me several suggestions to try on my own and if they didn't work he said to give him a call. The suggestions, all of which were valid did not solve the noise issue. Dean explained that he was completely booked but understood my dilemma being from out of town that he made an appointment for me the following day. Dean's mechanic went with me on a test drive and he immediately heard the sound and returned to the shop and pulled the front wheel off and did one of the most thorough wheel inspections I had ever witnessed! He spent considerable time inspecting all of the components of the suspension and wheel assembly and determined that the rotor was ever so slightly warped and out of round which was causing the brake pad to move ever so slightly on every revolution of the rotor when it passed by the brake pad causing the noise. He suggested that turning the rotor would solve the issue but that it was so slightly out of round he would wait until the next time I replaced the brakes to have the rotor turned. He did not feel that this situation would be anything to be concerned about and to continue on my trip south back to the lower 48 states. I did not keep track of the hours but it was at least one hour and approaching two hours and for this Dean only charged me $160 which was extremely fair considering today's labor rates in the $200 per hour range. I would recommend Dean's automotive service in Anchorage Alaska unequivocably to anyone who needs quality honest work at a fair price! While my vehicle was being worked on I thoroughly enjoyed talking with Dean as he is a veteran of the auto repair industry which I would guess of at least 40 years if not more and a very interesting individual to talk with! Go see Dean with all of your automotive needs!

We brought our vehicle here for a tire rotation and they got grease all over the interior. When…read moreconfronting the owner, he got hostile and refused to offer any sort of remedy. I would not recommend this business to anybody.

Top notch shop. These guys know what they are doing…read more On multiple occasions I've gotten good news there. Who gets good news at the mechanic? They're honest, skilled, friendly and also hot lol Their shop rates seem decent too.

I have taken several vehicles to these guys. Mike is honest and fair and will let you know all the…read moreoptions to make an informed decision. They really take the time to lay it all out and let you know what needs to be done now and what can wait. Their shop rate is less than most in town and they do great work. They are very responsive in person, via text, and over the phone. I love that they send me a detailed explanation of the estimate and I can review it all before approving repairs. Overall this is a great shop with a great philosophy.

Called T&B and explained the issue I was having with my Mitsubishi. They said they could fix it…read more Scheduled and appointment and had my car towed to the shop. It was the end of the second day they had my car before they got it in the shop. The four Days later I found out by calling them they could not fix my car, but told me the PCM was bad. I ordered the part and after 20 days the part did not help. I reached out the mobile mechanic Philip who diagnosed a different problem, bad Throttle Body Control Unit. Once I received the new part and installed it my car ran like it should. So after $800, a missed diagnosis, and a month, my car was back on the road. Very disappointed with T&B.

The work he did was horrible. Overcharges. go here if you want after market parts and overcharges…read morefor everything.

Got a free estimate on some damage to my vehicle and received the prelim estimate email within the…read moresame day. Fast, friendly, and professionally handled.

Anchorage Alaska, STOP don't go here! I brought my Lexus car in to have the front and back bumper…read morefixed. It took a long time to wait for the parts only to find out the wrong parts were ordered so I had to wait longer. Finally got my car in and had to wait for over a month to get it back and when I did they over charged me compared to the estimate. The paint department mixed the color wrong and had to redo it so I got charged for their mistake! With the other variables I was charged a extra $2000. When I got my car it had a broken windshield with the rear view mirror hanging off it and a hole in the glass so I had to replace a new windshield. The drivers door is scratched up and the interior material is cut like something went through the window with such force it broke the rear view mirror. Put a hole in the windshield and scratched up the door. With no explanation to what happened! It only needed the outside bumpers fixed it's hard to understand why the interior is damaged! They said they would fix it. I called. Couple weeks later and they haven't ordered all the parts. And no word yet what's going on. Save yourself from stress and losing your money go some where else!!

My experience with Classic Collision, from start to finish, demonstrated a consistent lack of…read morecommunication, accountability, and customer service across both locations that handled my repair, both Dowling and Gambell. My vehicle was in Classic Collision's possession for more than a month, one day shy of five weeks. During that time, I repeatedly requested status updates and an estimated completion date. On multiple occasions, I was told someone would call me back. Those callbacks never occurred. For two consecutive weeks, I was told my vehicle was "with a technician." I was later told it was "in paint." After more than two weeks had passed, I was informed that repairs had not actually started when I asked the status when they requested to send it to their Gambell location. That information directly contradicted what I had previously been told. When the shop requested to transfer my vehicle to another Classic Collision location, I agreed, expecting the process to move forward. Instead, the communication issues continued. It took 6 days to get it transferred. I again had to initiate every conversation to obtain information about my own vehicle. Promised callbacks from staff and requesting management to call me never happened despite multiple requests. At one point, I was placed on hold for approximately 40 minutes while an employee attempted to determine what stage my vehicle was in... mind you he came back on the line and told me he helped multiple people that walked in the door instead of asking them to wait a moment. When he returned to the line, I was again told it was "in paint," despite having heard the same response previously with no meaningful explanation or timeline. I ultimately had to involve my insurance company to obtain updates that I could not get directly from Classic Collision. When I picked up my vehicle, my husband was told they would not be sending me a customer satisfaction survey because the problems were attributed to the first location. That response ignored the fact that the communication failures continued after the vehicle was transferred and they failed as well. As the customer, I entrusted my vehicle to one company, not two separate businesses. From my perspective, both locations failed to provide even the most basic level of customer service. The quality of the repair does not erase the experience. Customers should not have to repeatedly call for updates, receive conflicting information about the status of their vehicle, or rely on their insurance company to obtain answers that should come directly from the repair facility. Based on my experience, I cannot recommend Classic Collision. I utilized them because they purchased Spruce Park on Dowling, who handled a previous vehicle famously. The lack of communication, inaccurate information, failure to return calls, and absence of accountability throughout the repair process fell well below reasonable customer service expectations. Zero stars, do not recommend.

Lied to me about fixing my car. It was badly damaged and when I asked if it could be fixed, they…read moregave me a condescending "Um, yeah. You just remove the broken parts and replace them with new ones." Well it was too damaged to be fixed, and they never called to correct themselves. Instead I waited around for a month until the day when I was supposed to come pick it up. It was only then that they said "Oh yeah, it was totaled." Would never recommend them.

I have never written a negative review for a business before, but after nine months of dealing with…read morethis issue, I feel it's necessary to share my experience. I brought my truck to Classic Collision following an accident. Before the repairs began, I had my damaged rim evaluated by a wheel repair shop and was told that the rim was too damaged to be repaired and would need to be replaced. I relayed this information to the repair estimator at Classic Collision, who informed me that they would have the rim evaluated by their preferred wheel repair shop to determine whether a replacement was necessary. When I picked up my truck, I discovered that the damaged rim had not been repaired or replaced. Since then, I have spent the last nine months going back and forth with Classic Collision trying to get the issue resolved. Throughout this process, I have remained in contact with my insurance company, and they have consistently informed me that they are waiting on Classic Collision to order the replacement rim. I call regularly for updates and am repeatedly told the same thing: "It will be another three weeks." Nine months later, I am still hearing the same response. To make matters worse, I have had two separate tire shops tell me they could not remove my studded snow tires because the rim is in such poor condition. When you file an insurance claim and pay to have your vehicle repaired, you expect the entire vehicle to be repaired properly. Unfortunately, that has not been my experience. I have never dealt with a body shop that has taken this long to address an unresolved repair issue, and I feel like little to no effort has been made to correct the problem. I genuinely hope this matter gets resolved. If Classic Collision ultimately follows through and fixes the issue, I will gladly update or revise this review to reflect that outcome. Until then, I cannot recommend this shop based on my experience.

This is by far the worst body shop I've been to. I tried calling for an appointment multiple times,…read moreno one answered so I made an appointment online to find out a week and a half later after being confirmed, they text me canceling my appointment 2 days before my scheduled repair. Since the beginning of this process, it was a nightmare from communication to actually being hung up on after asking the rep to take my concerns to leadership. I do not recommend classic collision on 5th.