Even though I had been to Seattle several times over the past few years, it was my first time visiting Paine Field (PAE), and as seamless as my experience was at the Snohomish County airport, I wish I could say the same about the Alaska Airlines flight I took there. Things started off well as dropping my checked bag off at PAE was quite seamless. I checked in at the kiosk, which gave me a luggage tag for my checked bag. After attaching the luggage tag to my bag, I went over to the Bag Drop where Wilson was there to check my ID and collect my bag, wishing me a good day in the process. Wilson had a super friendly demeanor that perked me up even when I was half-asleep, so kudos to Wilson for his work ethic! I had an early morning flight on a Sunday that was scheduled to land in Orange County, CA later that morning. I figured if all went well, I could be home in time for lunch. Well, everything was going well until one of the PAE gate agents made an announcement that the flight was undergoing some maintenance, and we'd get our next update around the time we were supposed to board the plane. To make matters worse, it was also raining pretty hard that morning, and we were scheduled to fly out of Gate 2B at PAE, which meant we'd have to go outside to board the plane. About 10 minutes after the first announcement regarding maintenance, the gate agent made another announcement that our flight's gate got changed from 2B to 2A, which meant we'd be able to use the jet bridge to board the plane, quite the serendipitous silver lining given that they only had a limited number of umbrellas for passengers to borrow. But those maintenance issues lingered by the quarter of the hour. And I say that because the departure time kept getting pushed to the right every 15 minutes, which got kind of annoying because every 15 minutes, I thought we'd be getting closer to boarding. Nope! In fact, the inaccurate departure time would stand pat that even if we had started the boarding process at that point in time, there's no way the flight could leave by then. We started boarding just less than an hour after our initially scheduled departure time, but the boarding process was quite slow for a smaller flight that we were on. There was nobody sitting next to me, and I kept thinking they were waiting for that passenger to board the plane. There was a flight to Palm Springs that was scheduled to take off shortly from Gate 2B, and I saw passengers going outside to board that plane. I was even starting to fear that plane would take off first because we were told the maintenance issues hadn't been fully resolved yet. The crew mentioned that the reason for the delay was because of an issue with the water tank, which even though it wouldn't prevent the plane from flying, a failure to address this issue would have necessitated additional paperwork that they were trying to avoid. It was the first flight of the day, so the overnight maintenance crew must not have done their job in a timely manner to ensure that the plane would take off on time. After all this mess, we finally took off after a 90-minute delay, and our delay caused a delay for the Palm Springs flight as well since that plane needed to wait for our plane to take off first. Hopefully these delays didn't cascade into the later flights that day. I enjoyed the flight itself, mostly in part due to not having a neighbor right next to me. There were no middle seats on our flight, so as much as I wanted to lie down and nap during the flight, I wouldn't have been able to do so comfortably. Maybe a small child could, but I was too tall for that lol. The flight attendants on our flight were Susan and Oscar. They did a good job of doing what they could do to make us passengers feel comfortable during the flight. Before we took off, I witnessed Susan making good conversation with the passengers in front of me, even talking about their upcoming excursion to Disneyland. Complimentary refreshments are served mid-flight, and it's the usual, but tasty, Biscoff cookies with a beverage of the passenger's choice; I chose coffee. If you choose coffee, the flight attendant will ask if you'd like cream and/or sugar. I personally choose cream, but no sugar; consequently, I get two packets of creamers, which the wrappers indicate are made from cow's milk. The flight finally landed in Orange County, but in the afternoon. And we still had to wait because a couple planes that landed before us were still on the taxiway, waiting for the signal from air traffic control to park at their assigned gates. We had to wait another 20 or so minutes before we were finally let off the airplane. By the time I got home as well as lunch, I had much less time to unpack and get ready for work the next day. read more

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I fly on Alaska Airlines from Everett to Las Vegas about once a month. I've noticed a big difference in service depending on the plane I fly on (An Alaska crew and plane versus Horizon crew and plane). I have to say that the service and plane are much better when flying original Alaska Air. I've also noticed a steep decline in the quality of food offered since COVID. My latest flight, Thursday October 17th was significantly delayed through no fault of the airline and the flight attendant was very polite and gave great service. However, my pre ordered meal ( fruit and cheese plate) was extremely sub par. My grapes were not fresh and the dark chocolate candy had been partially opened and looked to have been water soaked. Both were inedible. Very disappointed in the food in general but particularly on this flight! read more

Alaska Airlines - Fruit and cheese plate - Airlines Near Me - Everett, Washington

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I had an error that I made booking a flight and desperately needed it changed to be able to have a way home on a day where I would have 15 hours of flying that I would do prior to this flight.... So it was important. Making this change online was not possible. I called Horizon-Alaska internationally, we had an abysmal connection and I was disorganized and unprepared. The customer service was so angelic and patient with me and did all this arduous, time consuming work to try to piece together what I needed and how to help me, with our connection cutting in and out periodically. And they fixed it all for me despite it being against the general policy in place to make said changes. I am so grateful and so impressed by the handling of my whole mess. It would have been just awful for me if it couldn't have been fixed. It was excellent customer service when I needed it most. read more

HawIan and Alaskan airline partnership are dysfunctional. Hawaiian airline had a delay out of anchorage because pilots couldn't get to the airport on time. Once we landed in Seattle they made it seem as if we could make our connecting flight on the other side of the dysfunctional Seattle airport. Connecting flight to Baltimore left within 10 minutes. No one made it on time. Customer service line had over 70 people waiting after midnight to reschedule. Meanwhile fish boxes started thawing out. No sense of urgency. I'll go back to American Airlines or alternative. Pitiful operations. read more

Alaska Airlines - Customer service line. 1 1/2 hour wait. - Airlines Near Me - Everett, Washington

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YEA Alaska!! Zero by 2040! I always try to fly Alaska and now I will redouble my efforts! tODAY I read on A "How to Reduce Your Carbon Footprint When you Travel" site site that Alaska is WAY AHEAD of the "zero by fifty" meaning 2050, efforts!! YOU GO ALASKA! Sara. Jewish Educator Berkeley, Ca read more

I hate Alaska airlines !!! Literally. I wish another airlines flew out of pae I have been on hold for almost two hours !!! I never received my flight change credit and they have broken multiple suitcases in the past 5 years. read more

Alaska Airlines - Airlines Near Me - Everett, Washington

I asked for plastic wings for my nephews birthday/1st flight but instead this happened...to see video which will make you cry follow me on Instagram https://instagram.com/disneychick66?r=nametag read more

Alaska Airlines - I thought the captain was just going to give him some plastic first time fly or wings - Airlines Near Me - Everett, Washington

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Paine Field - Lots of check in kiosks; had no trouble checking in, checking bags. Alask flies the Embraer QX-E175 out of Paine Field to Vegas. The plane seats about 70, 1st class 3 seats per row. Business class and the other rabble 4 seats/row, with business getting an extra 4 inches. Boarding is by group now, but since the plane is small, the process is quick. On both directions, they asked for people to check their large carry-ons for free; but most are too selfish. The overhead space is very small, and those larger bags sit horizontally hogging up lots of space. Alaska wasted zero dollars on any comfort or amenities here - especially in the main cabin, with next-to-nothing padding on the seats, no charging outlets (as is common on the larger planes). Certainly Alaska changed up the seating to squeeze more in, as the windows dont align with the seats, so even if you have a 'window' seat, good chance you want have a view. Alaska continues reckless use of onboard plastic - clear single use cups, single use bottled water, plastic drink skewers (which, seriously, are substantial enough to become a shiv, a weapon), meals wrapped in plastic film. About the only plus is that deplaning is much shorter, since there are fewer passengers and fewer bags in the overhead. Definitely experienced better, so, two stars. read more

Alaska Airlines - Airlines Near Me - Everett, Washington

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My seat in 1st class was broken and wouldn't recline. A crewmember said they knew about it on a previous flight and requested a work order. I expect more for 1st class and would think they would have tried to fix it before. Anyway, this made my trip less than comfortable. Also, there wasn't enough food prepared so we didn't have any options. Only a terrible microwaved Turkey sandwich. When I asked for something else, i was told they had salads but only 2 and they already gave them away. The flight home however couldn't have been better. Great breakfast options(acai bowl or breakfast sandwich), fresh coffee and comfortable seats. The flight attendants are always wonderful and welcoming and that's truly why I strictly fly Alaska. read more

Alaska Airlines - If you have to fly early morning, do it 1st class. - Airlines Near Me - Everett, Washington

We originally bought first class round trip tickets, but they canceled that plane and forced us to go economy on a prop plane with non-reclining seats narrower than a school bus (Flight 2310 on 11/21/2021 and flight 2511 on 11/28/2021) ALL FOR THE SAME PRICE WE PAID FOR FIRST CLASS (due to charging us for luggage which was free first class). THEN, on return trip, the counter attendant was not at the counter when he was suppose to (according to customer service whom we called), so we couldn't check our bags in and go be with our son before he left. By the time the attendant decided to "come to work", there was a huge line. This caused us to miss spending time with our son before he left. We will never fly them again. read more

Paid for direct flight-Juno to SEA. Airline changed flight & added 2 stops. So now I won't get any sleep before tomorrow Apointments in SEA. Ticket agent was belligerent & hostile when I explained that I paid for a service (direct flight) that I'm now not receiving! I asked for first class upgrade or a flight coupon, agent said"we don't do that" Zero customer service. read more

My Alaska horror story I didn't want to write this but after Alaska wasted 12 hours of my time I felt like, eh. What's another 20 minutes? My flight was set to depart from Vegas at 1020. I arrived on time ready to go. It was stated the pilot of the plane landed very hard and the plane needed an inspection. I was set to work at 4pm in Seattle and should have arrived by 1. That never happened. Two hours later I was told they were replacing the landing gear and after testing it should be on my way around 3pm. After scrambling to find child care and coverage for my job it was then stated the flight was cancelled. The man in line next to me had an Alaska credit card and used all the miles he banked up so his wife and him could experience first class. After Alaska had their debacle they informed the man if he didn't ride home coach he would lose all the miles he spent on the trip and have to purchase another ticket. I have been in the fence about getting an Alaska credit card for a while now and I'm soooo glad I never did. That man spent probably a year or two earning those points and when he finally used them after Alaska's own pilot hurts the aircraft they offer him nothing. Actually very glad I witnessed that because it has shown me everything I need to know about how they handle those miles you spend so much money earning. At 4 we were told we could look for other airlines as there were a few flights leaving for Seattle. Great info had everyone else not already figured that out and purchased all the tickets. When they told us what our options were they conveniently left that piece out until it was way too late. Finally at 8pm I go home I called Alaska the next day and spoke with associate "Erika" I explained to her how painful my day was. How I lost money by not working my shift, had to pay for daycare and how I lost an additional 200 dollars gambling at the Vegas airport. She laughed at me and found this really funny. Had my flight taken off on time and had the pilot who landed our plane to go home not destroyed the landing gear none of those expenses would have occurred. Erika continued not helping so I spoke with her manager "Jen" Jen explained to me that on their end they didn't have that the landing gear was broken and they had other reasons listed for why the flight got cancelled, that's fine but why did the gate agent tell me that was happening over the 6 hours I was waiting for information? She told me she was going to do some investigating and possibly help to get me a refund. (Which is exactly what I wanted) Alaska offered me a 200 flight voucher for a future flight but after this experience I won't be using them again!! Two days later I call back to speak with a supervisor and see if the investigation yielded any results. After keeping me on hold for 20 minutes manager said she spoke back with Jen and that the case was closed and I would be offered nothing. No phone call, no email, and no apology. I was lied to multiple times and would have never heard back had I not reached out. The customer service on this trip was non existent, felt like I was dealing with a cable company. I was laughed at for explaining how horrible my experience was, I was told a manager would be on it and in contact with me which also never happened and I wasted an entire day of my life. I will never fly with Alaska again, if I recall correctly this company took a massive bailout to pay employees and then laid a bunch of them off and kept the money. Meanwhile my trip gets ruined and I can't even get my ticket price back or a call back from a manager who closed my case without ever talking to me. Thanks for nothing Alaska read more

Our flight yesterday was delayed, we were given 3 different reasons, only to realize that it was all so they could stall & fill the plane & make 1 flight In a 4 hour window of time ,instead of 2!! Very bad 1st experience flying since Covid! 1st excuse was the gps wasn't working, have to switch planes, 2nd excuse was same problem on new plane, then it was because they were cleaning, & we were told 3 times it would be 20 more mins! Then when we finally boarded the plane was full, twice the amount of people on the flight! Do the math! Made everyone wait 3 1/2 hrs !!! read more

I've used Alaska Airlines for years and they've always been my favorite. During the recent COVID crisis they have really stepped up. I had a European trip planned for September 2020. We decided to cancel the trip and I dreaded having to deal with the airlines. When I called Alaska I was only on the phone for a couple of minutes. They promptly refunded 100% of the cost and 100% of the miles. No fees and no questions. I can't say that about all airlines. The other one I'm dealing with says IF I get a refund it may take several months. Thank you Alaska Airlines!!!! read more

I have never been treated with such disrespect. A stewardess name Riannon was the worst. My 23 yr old daughter and her 24 month old baby girl, myself and my 7 yr old granddaughter were returning to Seattle. Upon being to first to board (because she is military and we had a large carseat for the baby to sit in,ourselves and three carry ons), I was approached and asked to pull my mask up over my nose. In the process of getting everyone and everything put where they needed to be my mask had slipped just below the tip of my nose again. The stewardess informed me that I had two strikes and "you dont want three" she said. I am now pissed at her rudeness and trying to get settled, so I asked her just as rudely as she had been "what happens at three"?. She said she would remove me from the plane. She was loud (which was embarrassing) rude and confrontational. So I said just give it to me Now! I wanted off that plane and away from her!! She walked away. Now my 7 yr old granddaughter is crying because she doesn't want me to go. The stewardess came back with two other stewardesses and started in, I told her to get away from me! My mask was up to my eyeballs and she had no reason for talking to me. At that point they all left me alone. I heard her ask many people to pull their masks up but with them she was very polite. I will never fly with them again! I was wearing my mask! I was not doing anything and why she decided to climb her power pole with me (a 60yr old) I will never know but if you want to be treated kindly and respectfully DONT FLY ALASKA! read more

Alaska Airlines - My granddaughter and I flying to Oahu - Airlines Near Me - Everett, Washington

I originally started flying Alaska for two reasons: a) the fly out of Seattle with direct options to many US cities; and b) they were the best airline among a poor showing of competitors. That said, over time, as I accrued miles and mileage status, it became clear just how much better Alaska was compared to their peers, and despite a growing size, intent on maintaining a local, customer-oriented feel. While there's room for improvement (meals, more partner airline options for international travel), I make every possible effort to always fly Alaska. The new PAE option makes me very happy. read more

I have scheduled round trip flights through Alaska Airlines in September, November. 3 out of the 4 times my flight has either been delayed by an hour or cancelled. Today they canceled my flight and did not even let me know. I had to login and check the status and saw it was cancelled. They originally tried to schedule me on a flight first thing in the morning the following day. I refused and requested to fly in to another airport about an hour drive further away because I work in the morning. Overall very unhappy with these flights. STOP DELAYING AND CANCELLING FLIGHTS. read more

This is for Everett-Paine Field Flights, and only for management!!! The head of this operation should be fired!! Our flight from Phoenix to Everett was delayed because of a problem in Everett - and 1st Class passengers on the flight into Phoenix had no food! The nasty food is another issue!! But the return flight was a complete nightmare!!! We were in the terminal for SEVEN HOURS!!! As we were lining up for boarding, an already-seated passenger had a heart attack. It took quite a while to get him out of the terminal. THEN they discovered the crew had been working too long and we needed to wait for a new crew. THEN they discovered the emergency lifesaving kit had been used and needed to be replaced. THEN they discovered there was not a replacement kit in Everett!!! Guess where it was? SeaTac!!! Let me interject here this was the same day as the first Seahawks game!!! Anyone who has spent any time in Seattle knows what a dumpster fire mess I-5 is at 2AM! So this kit had to travel I-5 from SeaTac to Everett through Seahawks traffic!!!!!!!! Idiot in charge needs to lose her/his job!!! What a holy dorked up mess!! Did I mention the terminal was 66°F? I hate that airport, I hate Alaska Airlines, I hate Avis. Only saving grace was some terrific flight crew!! NASTY food! But lots of good, free booze! read more

This used to be my go to airline, but it is now one of the worst. I now try to avoid it if at all possible, but this is difficult to do living in Seattle. In the 6 flights I've taken in the last few months, all have been late. After a flight from Orlando to Seattle in December, we went to some remote location at the airport. The passengers were then loaded on a bus. However, before we get out of the airplane, the bus left. We we then required to stand out in the cold rain waiting for another bus to arrive. read more

Great airlines- United messed up my reservation and needed help fast, Alaska came through!