Alaskan Airlines has it's headquarters in SeaTac, Washington, within the Seattle metro area. It is one of the largest airline in North America covering the Pacific Northwest. To book a ticket, it can be done through their app or on a computer by logging into your account or creating one. Fees for checked baggage, pet travel, paid upgrades, and same day confirmed changes can be paid during online check-in or at any of the airport ticket counters. Unaccompanied minor service fees can only be paid in-person during check in at any Alaska or Hawaiian Airlines airport service desk. Loyalty members can get free checked bags and upgrades to their seats.There is also paid upgrades for food and beverages. In the SeaTac Airport, concourse D had a club for ticketed travelers to wait between flights. read more

Alaska Airlines - Airlines Near Me - Seattle, Washington

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My husband treated me to a first class ticket on Alaska Airlines for my very first Girl's trip in many years! Unfortunately, I experienced the worst service by the first class steward today on 09/23/26 (Flight AS 410). As I entered the plane's cabin, there was no welcome or greeting. I was told, not asked, to put my hand-carry and purse in the storage above my seat. It was very small and I had difficulty placing the bags in the bin. No assistance was offered by the steward. It was obvious I was struggling with the bags. Without going into too much detail, it was also clear that I had a handicap at this time. I was told, again, not asked, to make sure I could not have anything with me. And to take a seat. I felt extremely uncomfortable and rushed. The female steward was outright rude and condescending towards me. To make matters worse, the first class seat appeared not to recline more than 2 inches and the treatment and service I received during the flight was not representative of any ticket price, first or coach. In order to watch a movie, I had to use my cellphone and earbuds. No screen or iPad was provided here. Not much service of any kind was provided here in first class. I have received and experienced far greater service with other airlines in coach and comfort seats. The restroom is narrow and small as well. During the entire flight, it appeared that the flight steward had an issue with me and my flight companion. My worst experience so far on an airlines. Shame on you Alaska Airlines, please do better. read more

Frigid service... Though location more concerning the airport rather than the airline itself I do believe since that Alaska hub is Seattle-Tacoma it does have great benefits as we arrived in concourse D the lounge was just right able the gates for absolutely super easy access without my rushing or sprinting to the gates is phenomenal. The service here was the most unfriendliest I've ever experienced to a point I felt judged and somehow I was the one that disappointed them we didn't double check our gate change and didn't get the notice until it was almost too late especially in the early morning hours where The SEA Underground wasn't running so we had to the running which is hazardous as the floors are uneven in some areas. As they were about to close the doors we arrived and explained that we had the wrong information where all we got was condescending remarks though when the other staff noticed that we came on a connecting flight they still didn't care and continued to mock us to put ALL our items in filled compartments and rushing without assisting us just mocking and scolding us. The aircraft itself was so stuffy and small as first class felt like lower class and hope that it improves one day with our 3-4 hours I believe was hell I felt like we had to remain seated as my friend asked if she could grab her personal item only to get another rude tone "just be careful" I got my pre-ordered meal but seem to miss dessert/snack because I slept to avoid the rudeness that continued to most of the flight that I was awake only to hear them converse within themselves...and not check if we needed anything the worse service I've ever had and my flight was not cheap or a bargain ticket...sad to say this because I know there was wonderful service on other flight I recently had. read more

Alaska Airlines - Airlines Near Me - Seattle, Washington

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Enjoyed this airlines for a very long time. Staff are friendly and helpful and prices wise are reasonable since SEA is their headquarters or main hub. Can't wait til next fly with Alaska. read more

Alaska Airlines - Airlines Near Me - Seattle, Washington

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3.25 Stars - I have mixed emotions giving them a lower rating but Alaska Airlines as whole has diminished their shine as a top tier Airlines. We flew on miles and upgraded our seats to first class with cash. As a whole the flight was good and because we didn't have checked luggage, it was a breeze for us. Below is where the star rating was up and down. Customer Service via Phone or Chat: 2.5 Stars - needs major improvement. However, contacting customer service via phone can be frustrating due to long wait times or returning a call back. Also, I tried to communicate via their chat portal and if you don't answer within a timely manner (2 minutes), the AI Or person will disconnect with you. This happened on two occasions when I was trying to change flight date. I finally gave up. Flight - ATL -SEA 3.25 Stars The flight crew were pleasant and professional. However, AK has forgo the water at the seat in First class. We had to wait until most of the passengers were seated before we receive a cup of water. Our flight attendant was friendly, had a wonderful smile and professional but there were times, she waited a lot longer to pickup the finished drinks or meals. She seemed preoccupied with other duties. We weren't the only one that she forgot to bring drinks or pickup the dishes. Food: 3 Stars Breakfast was presented nicely and looked good. But the breakfast meal I had was ok. Though the meal was hot and it looked good, the ham was too salty and the potatoes had a little bit more Rosemary that I am use too. Coffee was so-so, so I requested my go-to drink of Cranberry juice. The other breakfast dish we had was the fruit and cheese tray. It tasted better than my egg, ham, potatoes dish. Both dishes were accompanied by fresh fruit and yogurt. SEA - ANC Food - 3.25 stars AK airlines famous cheese burger. The burger was good but nothing to write home about. Or am I? Served w chips, humid and veggies and chocolate cake. The humus was flavorful and hint of spicy to it. Cake was moist and had a deep chocolate flavor. To kick it up a notch, spread the humus to the burger instead of mayo or mustard. It made the burger more delicious! AK Airlines doesn't have IFE, but you could watch or text with their free WiFi. Also, there is $8 option. If you have a T-Mobile account then it is free. We flew on a 737-900 series. The first class seats were large and comfortable. After arrival to Seattle airport, we stopped by to talk w customer service agent. Cynthia (4 Stars) assisted us to see if we could change an our flight to ANC for an earlier flight. We had a 8 1/2 hour layover and we noticed there was an earlier flight. We were willing to seat in Premier or Coach instead of First Class. She contacted customer service phone line to get assistance. She thought because of our First Class seats, we would be able to chance the class seat but the person told her due we would have to exchange our first class for another set of first class seats on a different flight. The person couldn't downgrade us to a different class seat selection. Weird! She was surprised herself. We thanked for her assistance. So, I struck out on changing my flights (phone, chat, and physical person). So this where the overall rating is lower than expected. Addendum from SEA - ANC Our first class flight attendant was wonderful. Positive, lots of energy, professional and was very pleasant to talk to. Greeted us when we walked in, had our pre-departure drink within 10 minutes of be seated and had our preorder meals within the hour of the flight. She was delightful. Though the 737-9Max wasn't as clean as it should be. I brush off some crumbs from my seat and there were a couple of coffee stirrers on the floor near our seats. The first class seats are modern but not as cushy as the older seats in the 737-900 series plane. So, would I use them again? Probably, but strictly use mile or pay cash. I think using miles and cash made our flights more difficult to change. read more

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Flew home after our Alaska cruise from Seattle on Alaska Airlines. This is Alaska Airlines' primary hub so the checkin area is huge. Because we have oneworld status we were able to use the First Class checkin. Lines were long but given it was Memorial Day, understandable. Agents were friendly and helpful. Our original flight wasn't until 11:25a but there was an earlier flight at 8 that the checking agent was able to get us on. Because we switched flights, we couldn't get premium economy seats or be seated next to each other like we had for our earlier flight but we'd get home three hours sooner. So that was well worth the trade off. Alaska serves the tastiest Hazelnut Espresso Vodka and Five Farms Irish Cream Liquor. When you get both and add milk, it's a delicious cocktail. Friendly flight attendants. read more

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My wife and I flew New Orleans to Seattle on Alaska once again and had our traditional excellent experience in first class. The crew was extremely efficient and personable and drinks and food were very good. Seating was quite comfortable. Of course, the airline experience has gone downhill in most ways in the last few years, but we still find Alaska to be a cut above the rest. read more

Alaska Airlines - Cheeseburger, chips. Hummus/veggies, and chocolate cake in first class on Alaska Air. - Airlines Near Me - Seattle, Washington

Unfriendly staff both at counter of DFW for flight to Seattle and on the flight. The counter wasn't staffed, crowd was confused on which line was which, the ticket kiosks were rejecting some of the travel documents, and once a person made it through the long line they were in, were then told, sorry you are in the wrong line and had to start over in another line to only end up in front of the same agent at the counter. Numerous customers were ticked off (at least 4). Later, onboard the flight, the stewards were harassing people because their seats wouldn't stay upright when they didn't push the button to recline and became horsey to them when they explained the seat was just not catching (x3 seats). read more

I am flying from Seattle to Sacramento on 7/28 flight AS1380. This is the 6th flight I have been on in the last week and the priority searing cabin leader is amazing. His name is Christian, there are 2, he's taller and very cheerful, the other is moody but gave the most dramatic safety instruction I've ever seen. I watched the whole thing like a piece of art. The main cabin man is super friendly and introduced himself to us and had everyone drinks before the plane was loaded. If all your attendance were like him you'd have a great customer following. Your planes are a bit noisey and feel a bit scary. But he was great, great! Christian also has a great speaking voice for all the announcements. He also came by and said good bye to each seat. Super star!! The pilot also did the best job on this flight then the previous 5. read more

Alaska Airlines - Takin a breather after making everyone happy and comfortable. - Airlines Near Me - Seattle, Washington

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We flew direct from Seattle to Rome (and back) in their Suites seats on their dreamliner. We were lucky enough to have saved our points and use them for these seats. It was amazing to surpass the security line with our own private entrance- super cool. The seats were comfortable; however, I will say that when lying completely flat, you have to have your feet close together - it is very tight. The movie selection was sadly not anything recent. The meals were good - both coming and going to/from Rome. The dessert with the sundae bar was fun. The attendants were kind and addressed any needs throughout the flight. Smooth flight, great service, highly recommend! read more

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Passenger on a flight 726 from Honolulu to Las Vegas - I paid almost $200 for an upgrade that would include drinks and a better seat when I got on, I was given a stern warning about drinks because the person sitting next to me had over drank, which has not connected to me at all, and for the further part of the flight, I was not allowed to have any alcohol based on the fact of my seating, which happened to be next to someone that drank too much!!! I would never ever ever upgrade again on this airline they do not honor the seat or the person upgrading. They based my position on my surroundings, which I had no connection to whatsoever. It was embarrassing and frustrating, and I will find another airline for my travels. Hawaiian and Alaska emerging has done. Nothing that would benefit the population. All it does is benefit the greedy corporation pocket. This is been a horrible experience. read more

Horrible experience when we got stuck at the airport during the IT outage mess on Thursday, October 23, 2025! I will never forget this birthday trip out of Seattle aka SeaTac - total nightmare. Isn't this their Headquarters? I saw the "breaking news" on my phone from ABC News, yet no agents announced it over the loudspeaker, as hundreds of people were standing/sitting around looking clueless. No effective communication whatsoever. Some passengers were saying the staff didn't know either what was going on. Apparently, this wasn't their first IT outage, but definitely not this caliber I was told. Clearly, after hearing delays/cancellations one after another, we expected our flight to SFO to be cancelled as well. The ticket agents non-chalantly advised us to go to customer service which they said would be a long line, or call their 1-800#, which is just as long - wait time approximately 5-8 hours. We all started lining up, keep in mind, there was only 1-2 customer service reps at Gate N terminal, whereas the other side (which you have to catch a tram to) is Gate C terminal, which had 5-6 customer service reps, but the line was wrapped around the entire terminal. They couldn't call for backup? What an embarassement, worst customer service! 14 hours later, we get to the front of line only to be rebooked on a Saturday morning (well our Friday was already wasted), and the option of staying at a hotel, not right next to the airport, as they were all booked, so Tukwila was the closest. I was told the baggage claim was also a zoo, and one of the workers said it wouldn't be wise to go down there, as our luggages will make it to our destination before we do. We had already turned in our rental car, so transporation was made by them. Additionally, no restaurants were opened at those odd hours at the airport from midnight on. We literally saw the sun set and the sun rise. It was exhausting to say the least, and we had our doggie with us, who was the happiest passenger ever, can't say the same for the babies and toddlers. I felt bad for the parents with kids and elderly couples; all the passengers were distressed and inconvenienced. Add insult to injury, everyone was given a whopping $12 food voucher - are you kidding me, even Starbucks was $17? Have they heard of inflation and airport prices? What a joke, very disappointed. Then the stupid rebooking didn't work online for our boarding passes, as it asked for another pet fee (which we paid round-trip), and didn't honor the extra legroom we paid for WTH! My husband and son are both over 6'4" and had to fly in cramped seats in the back of the plane due to incompetence. That's why we flew Alaska in the first place to purchase extra legroom in premium class. Not to mention, we had no extra luggage, no jackets, no change of clothes, our toiletries were with our checked bags. We got up at the crack of dawn on a Saturday to get to our flight just to check-in for our boarding passes and resolve the pet issue. Lo and behold everybody with a pet and those with pets in cargo arrived to resolve their issue(s). I heard an agent not knowing how to enter someone's pet; she had never done it before. Then another seasoned agent came over to help her. Is this who they have on weekends, a bunch of rookies? Needless to say, our park & fly lot charged us another day, it caused a ripple effect of things. I hope they learned their lesson, as I was told the company went cheap and didn't upgrade their computer system. If you've bought out Hawaiian Airlines, you'd think to invest in a backup. Now, it's costing the company a lot more - reputation. Holidays are around the corner, don't want to be stuck sleeping in the airport. This was a nationwide fisasco via Alaska Airlines btw. Kudos to all the passengers with the utmost patience and helping each other out, taking turns sitting down or going to the restroom, while waiting in long lines - no riot despite all the chaos. Shout out to the flight crew who got us home safely. https://www.youtube.com/shorts/ziepj1_Wfy8 https://www.youtube.com/watch?v=yLlyetXDNV8 read more

Worst airline in the world. The pilot pulled the plane up to the hold short line and proceeded to make the announcement that we would be returning to the gate. Because he was over his flying hours!!!!! Flight cancelled! Cluster fuck to get new reservations for next day. What a joke! Never again! Fuck Alaska Airlines! read more

I have not flown on Alaskan Airlines for decades, my initial experience was not great. I have to say, they have won me over. I love that your seat is assigned, no cattle call at the gate! Yes, Southwest I am talking about you. I found the flight attendants on point, I prefer the cart service with your own little can and a cup of ice. Much more efficient for all. I appreciate their focus on no plastics and kudos to them for being the first airline to eliminate all plastic! Seating is okay and on a par with any other airline. I was actually able to understand the overhead when the captain or an attendant spoke, appreciated that. Prior to boarding, given the option to volunteer to check in your carry on to make sure there was space available in the cabin for other carry ons as a full flight. I took this option and it was all seamless. I will definitely be back and consider them top of the list for my next trip. read more

Alaska Airlines - Airlines Near Me - Seattle, Washington

I've flown Alaska Airlines before for both business trips and holiday getaways. However, this is my first time to fly direct to Maui from SeaTac Int'l Airport & Alaska Airlines main hub (8/26/25). Usually I've flown Hawaiian Airlines with a connection in Honolulu and onward to Kauai, Maui, or the Big Island. Granted I was able to book a reasonably priced coach RT ticket & a companion fare deal for The Homie. But kind of disappointed that there was just beverage service and a Biscoff packet. Truly just basic airline service. I rarely fly, but previous experiences were fun and exciting. This flight did the job getting from point A to point B, but meh. Flight crew were busy entire time with preboarding, safety spiel, beverage cart, customs forms, and info on the Atmos card. Props to them for their customer service. Time will tell how its acquistion of Hawaiian Airlines will go. read more

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IDK about Alaska air anymore. We are on plane but delayed due to toilet not flushing. Pilot said FAA won't let them fly unless inspected, so waiting a safety team to arrive. He said they may clear us to fly even though it's not working. Okay... But my question is: if this is an FAA safety issue, why do flight attendants now "check" all toilets before we board? Been on here for 40 min waiting for safety team who are still not hear is laughable read more

Sometimes you can't help delays when there's planes coming from areas with horrible weather. I was hearing that quite a few planes were extremely delayed coming from the east due to all the rain and flooding. And our flight was one of those that was delayed, but only by 17 minutes thankfully. We were lucky to get a pilot who loves his job and rushed over to our plane and limit the delay as much as possible. Great sense of humor too. It was a super smooth flight that he and his crew got us back in record time. He even poked his head out of the cockpit to introduce himself and wave to everyone, which was a nice touch. If only all pilot's were that enthused about their job. I hope I come across more like this Alaskan Airlines pilot. read more

Alaska Airlines - The line of Alaskan Airlines flights ready to take off - Airlines Near Me - Seattle, Washington

Holy Sled Dog Booties. I had such a great experience. Frequently I'm in coach Today my wife used her points to first class us to Seattle from Alaska. Riley. A attendant Was all smiles. Great seat recline. Best meal I've had on a plane in 40 years. Warm. Always first in line for the bathroom. USB and 120v plugins Footrests. Large carry on footprint under the seats. Why can't I do this all the time. ?!?!! read more

Alaska Airlines - Herb scramble. Tofu /sweet potato baked bites spinach. Yogurt / cranberry drizzle. - Airlines Near Me - Seattle, Washington

Service is on point! Seats are comfortable with leg room. Attendants are nice and approachable. read more

The plane we caught from Seattle to Honolulu was on the smaller side. The seats were tight and the hubby complained about leg room. He wasn't too pleased with the front seat resting on his knees for the five hour flight. There were no screens for these type of planes. However, you can access their free movies on your phone from their website. I've been on Alaska a few times and they always leave and arrive on time. Service is always good. They gave out tiny pretzel twists as snacks on the flight along with free soda, juice, water or coffee. They do this twice on five hour flights. Flying Hawaiian I always get the pineapple juice. They don't offer it on Alaska, so I just opt for apple juice. Their clean up crew needs to do a better job. On the flight from Detroit to Seattle my seat was filthy. There were crumbs on my seat and there was a big brown spot on the carpet by my feet. It looked like someone spilled their powdered coffee. I'd rate Alaska as ok. I still prefer Hawaiian. read more

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My experience with Alaska Airlines was extremely disappointing--not because of the mechanical issue itself, but because of how the airline handled it. Our aircraft was grounded due to a wheel problem, and all passengers were asked to deplane. I understand that safety must always come first, and I appreciate that the airline chose not to take unnecessary risks. Unfortunately, everything that followed was handled poorly. An Alaska Airlines representative rebooked me from my original itinerary, which was scheduled to arrive around 3:30 p.m., to the last flight of the night, changing my arrival time to approximately midnight. When I questioned the change, I was told to go to the standby gate in Seattle because they could not change my reservation back to the earlier flight, but the gate agents there would be able to help. I followed those instructions exactly. When I arrived at the standby gate, I discovered that Alaska Airlines had not completed the reservation correctly, and I still could not board an earlier flight. I was forced to remain on the last flight of the night because of the airline's mistake. While I was trying to resolve the issue with a gate agent, another employee who identified himself as the supervisor interrupted our conversation and began having a personal discussion with the agent while I was standing there waiting for assistance. It was disrespectful and incredibly frustrating to be ignored while trying to solve a problem created by the airline. When I expressed my frustration, the supervisor simply told me to go to Customer Service elsewhere in the terminal instead of allowing the agent to continue helping me. Fortunately, I eventually met Cesar at Customer Service. He was, without question, the most professional, courteous, and helpful employee I encountered that day. He listened, understood the situation, and genuinely worked to help resolve it. Cesar deserves recognition for providing the level of customer service every Alaska Airlines employee should strive to deliver. Mechanical problems happen, and passengers understand that. What is much harder to accept is poor communication, conflicting information, lack of follow-through, and employees who seem unwilling or unable to solve problems. Instead of taking ownership, I was sent from one employee to another while my travel plans continued to deteriorate. Passengers deserve to be treated with respect and should be able to rely on the airline to honor the transportation they purchased or provide competent assistance when disruptions occur. My experience fell far short of that expectation. With the exception of Cesar, every interaction I had left me feeling that customer service was not a priority. Alaska Airlines should invest in better communication, employee training, and empowering frontline staff to resolve customer issues instead of passing passengers from one desk to another. Based on this experience, I cannot recommend Alaska Airlines. Safety should never be compromised, but neither should customer service. An airline is judged not by whether problems occur, but by how it treats its passengers when they do. Unfortunately, Alaska Airlines failed that test. read more

I chose the "Saver" option. During checkout it asked me to upgrade for $57 to choose my seat. I chose an aisle seat, it showed 31C in my confirmation. When checking in my seat was changed to a center seat 28E. A middle seat. I could have got that crappy seat without upgrading. When I complained they said even if you upgrade no seats are guaranteed. So what's the point? read more

Alaska Airlines - Airlines Near Me - Seattle, Washington

Getting a receipt from Alaska Airlines is unbelievably difficult. For something as basic as documenting a business travel expense, customers should be able to log in, locate a completed trip, and download a complete receipt in seconds. Instead, I've spent far too much time trying to track down documentation for a trip I already paid for and completed. This is a basic function that every airline serving business travelers should have figured out. The actual travel experience was fine, but the post-travel customer experience is unnecessarily frustrating. I travel for work regularly, and having to chase down receipts is enough to make me consider another airline for future trips. Alaska needs to make completed-trip receipts easy to locate and download from both the website and app. Customers should not have to waste time hunting for proof of a transaction Alaska already has in its system. read more

My flight from LAX to Costa Rica was fine and we checked in 2 hours before. When we got there for my big birthday trip my 2 surfboard bags didn't arrive. My group of 11 went on without me and I waiting in the LIR airport for 12 hours for the next flight to come with my 2 surfboard bags. Wasted a precious day of only 5 on the ground there. Alaska sucked on communicating and didn't pay for anything. It cost me hundreds to get separate transportation and food. I'll never fly Alaska again. Be careful surfers! read more

Avoid Alaska Airlines if you value your time or sanity What an absolute joke of an airline. I booked a trip from Iceland to Burbank on Alaska. They put me on an itinerary that had zero chance of working. I landed in Seattle at 1:40 p.m. with a connecting flight that boarded at 2:20 -- only 40 minutes to clear customs, get through passport control, reclaim my bag, recheck it, and switch terminals at an already chaotic airport. Predictably, it was impossible. Customs and baggage alone took two and a half hours. I missed the first connection, got rebooked on a 4 p.m. flight, and still hadn't cleared customs by then so I missed that one too. When I finally got through and called customer service, the agent sounded completely checked out -- bored, uninterested, and like she couldn't care less about helping me. She rebooked me again. I specifically asked for any seat that wasn't a middle. When I boarded, the plane had plenty of open seats... and of course I was stuck in row 30, seat E -- middle seat. On top of everything, their first class is a rip-off. It's expensive, the seats barely recline, and it's hardly better than coach. I used to fly Alaska regularly on trips to Oregon. After this mess I would rather drive from LA than ever book them again. Customer service is abysmal, their scheduling is reckless, and the whole experience felt like they just don't care. Do yourself a favor and fly someone else. read more

Over the years they have been one of best but since post covid and merger with Hawaiian their reliability has declined dramatically. I only fly about 3 times per year and each flight delayed significantly or when you land there is no gate available. Last night waited 40 minutes after landing to get gate and had to walk off plane to tarmac read more

Every time I have to fly out of Seattle the flights are either delayed or once you get on the plane they have to can maintenance to air start the plane and that can take a while unfortunately. The first time I flew out of Seattle my flight was delayed almost 2 hours and thus last time I just recently flew out the plane needed to be air started and that took about an hour. The ticket agents are always friendly and helpful as well as the flight attendants. The seats on the planes are very comfortable and plenty of leg room although I either fly first class or premium. My pup flys with me now and I have no complaints as there is plenty of space under the seats for him. read more

I was traveling to Cancun in this Alaska plane for 6 hours. Someone passed out because of apparently they were hot, so the plane made the temperature so cold! I asked if they had blankets or something, but they said they don't have it. WHAT THE HELL. It also flew overnight so I didn't get any sleep. Thanks for the unpleasant flight Alaska. read more

Got to use Alaska airline for the first time! It was better than frontier airline for sure. It's funny we had to go through outside route! The weather was nice but i bet it'll be freezing during the wintertime. Anyways, the transactions were smooth and the on board was good! read more

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This airline is usually a lot better than it was today. We are flying back to SNA and the flight is PACKED and LATE. The gate area is smelly and crowded and hot due to no air conditioning. Other than that, I'll try to fly safe! read more

Alaska Airlines - Airlines Near Me - Seattle, Washington

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Very disappointing experience I booked a flight with Alaska Airlines from Seattle to New York that was supposed to take about 5 hours. Just ONE HOUR before departure, I was informed that the flight had been canceled due to weather. It is hard to understand how passengers could not have been notified earlier, especially if the weather was already known. Instead, I was rebooked on a flight with a connection, turning a 5-hour trip into a 12-hour ordeal. I found myself stranded at the airport with very little assistance. There were not enough staff members to provide proper service, and I was sent from one person to another without anyone taking responsibility. They did not provide a meal, and because of the cancellation and delay, I lost an entire day in New York and still had to pay for an expensive hotel night that I could barely use. Even the boarding information for the replacement flight was confusing, with a different gate and a different boarding time. Overall, the service was terrible, the communication was poor, and the entire experience was extremely frustrating. My advice: think twice before flying with Alaska Airlines read more

I', 80 YEARS old. I went directy to Alaska Air to book tavel. The website took me to ATMOS. I thought it was a credit card for the airlines. I signed up. never got a card but I did pay formy fight. Now I ave a fractured back and cannot go on the trip. Found out my money will not be paid back to me. ATMOS is only a reward program. So no money back. Just points to be able to purchase another trip. My money is held hostsage.. Wont fly Alaska again if I can ever fly again. VERY DISAPPOINTED MARYANNE read more

Try another airline. Save your money. Flew 1st class with a party of 4 from JFK to Anchorage AL. round trip. 8 hour flight with no TV. The meals were horrible. Prior to trip, requested 1 vegetarian meal, of cause they didn't have one. This was the worst trip I ever had in my 40 years of traveling flights around the world. 1st CLASS ?? read more

It is not hard to hate on airlines. They are just too easy of a target all things considered. While I have flown on Alaska only a few times, I honestly can't think of anything negative to say. The flights leave on time and always have been smooth enough. Ticket prices aren't unusually high either, even when I've had to book flights on short notice. read more

That was my worst flight experience so far with any airline. My recent Alaska Airlines flight to Seattle was unfortunately marked by multiple delays and a deeply uncomfortable situation onboard. I was seated next to a passenger who was visibly very ill, coughing violently, sneezing without covering their mouth or nose, and exhibiting signs of distress that included passing out multiple times. Their hygiene was poor, and the odor was overwhelming to the point that I wondered if there had been an accident. While I genuinely felt compassion for this individual, the conditions made it extremely difficult to remain in my seat. They were physically occupying about a third of my seat, which added to the discomfort. I discreetly and respectfully asked the flight attendant if I could move to one of the more than ten visibly open seats, even offering to pay for the change. I was told no, citing aircraft weight distribution as the reason. Other passengers also voiced concern about the situation, but the crew's only response was to offer masks at this point more than halfway through the trip. It was clear that this person should not have been allowed to board in such a condition for their own safety and the wellbeing of myself and others. read more

I paid $100 for my grandsons ages15 and 17 to fly without an adult(Junior Jet Setter) I filled out the paper work at the Seattle airport for my son and his wife to pick them up at the Dallas airport. they got to Dallas airport and Seattle the rep had entered their mom's name and my name as who could pick them up ( I was still in Seattle) Houston wouldn't let their dad go back so he had to wait at baggage claim until they arrived. I called, the airline admitted they made an error but could not reimburse me any of my $100. But could give the kids reward points. No thank you. Thank goodness both parents were able to go to the airport not sure what would've happened if my some was alone trying to pick them up. read more

Alaska airlines purchased Hawaiian airlines. They are supposed to transfer over points from Hawaiian to Alaska. Alaska pulled a fast one, very slimy. They put me on hold then acknowledged that they see the points but on the first phone call they demanded my old email from 25 years ago. They then demanded my old account number. The third time they asked for the account number again and said they saw my points with my name and birthday. They put me on hold again and brought in this nasty lady whose English was horrible and just continued to talk and argue. She tried to send me to some fake department. Alaska Airlines is trying to pull a fast one. They owe me over 5,010 miles and an apology. 100% obvious scam on their part. read more

Very disappointing experience on Alaska Airlines flight AS120 from Incheon to Seattle. Because of a delayed connection, I didn't have time to buy water before boarding. The plane sat on the runway for about 20 minutes, and by the time drink service started, I had been waiting well over an hour for water. When the drinks were finally served, I politely asked for two cups of water because I was extremely thirsty. Flight attendant Anna refused, telling me she could only give me one cup and that I would have to wait until she came back later. I wasn't asking for a bottle--just one extra cup of water on a long-haul international flight. I've flown many long-haul flights with airlines like ANA and Korean Air, and I've never experienced anything like this. Basic access to drinking water should never be an issue, especially after passengers have been waiting so long. read more

This must be the most inefficient airline I've ever been on. One delay, one excuse after another. I had high hopes for this flight but only to be disappointed. After waiting over 45 minutes we finally left. Waiting for a dead head crew member. Screw everyone else. I will never fly Alaska airlines again read more

They continually gets worse and worse. Jam packed flight from anc to sea. Typical. Service was decent.. deplaning was a nightmare but that's on the people. Pilot announces carousel 12 for bags. Cool. I make my way there and wait. 20.. 30.. 45 minutes. No announcement, no update on boards. Another lady who was also waiting let's me know she found her bags at carousel 8. Might be time to look at delta read more