I just purchased a used car from Leland a couple weeks ago. Could not have been happier with my…read morepurchase and the experience start to finish. Leland was extremely accommodating, allowing me to bring in my own inspector to make sure the car was in great condition. The car ended up getting a clean bill of health and was in excellent shape. In the current used car market I found it extremely difficult to find cars that didn't have all kinds of issues and a dealer who wasn't hiding serious mechanical issues. Leland was extremely honest and upfront about everything and my inspector was impressed with the condition of the vehicle. I couldn't be happier with my purchase and I definitely recommend buying from Leland.

I had the pleasure of experiencing the unique business model at Friendly Motors Group, where the…read moreprocess goes something like this: Step 1: Get a customer excited about a car Step 2: Have them fill out a credit application & promise results by the next day Step 3: I call and text the next day & they tell me they don't have time to review my application, because they're busy showing the car to other potential buyers Which is interesting, because I always thought the point of a credit application was to move the customer forward in the car buying process. But maybe I misunderstood. Maybe it's less of a sales process and more of a reality TV competition: apply now, and whoever walks in next might win your car. Also, quick note: if you're going to collect someone's personal financial information, the bare minimum expectation is professionalism and follow-through--not a live-action game of "whoever gets here next wins." The name Friendly Motors Group is honestly the most impressive part of the experience. Bold branding choice. 10/10 for irony. 0/10 for business acumen. If this is how they handle a sale before money is exchanged, I'd hate to see how issues are handled after they have your money.

We decided to sell our Honda Accord Hybrid and needed George and Stephen to come to our house. They…read morewere very friendly and thorough. Stephen took time to inspect the car. We knew it wasn't in perfect shape but he pointed the issues out without making us feel bad about it. George was so nice and patient with us. We don't have a lot of experience with selling cars to dealerships and he took the time to make sure we understood everything. Just nice guys in general. We still prefer Hondas but we also prefer buying used cars. We plan to keep george in mind for our next used Honda.

The car looked clean and pretty on the lot... unfortunately, looks don't fix brakes or…read moretransmissions. One week later, brake problems. Not long after, transmission problems. TxDMV complaint filed, and I'm pursuing small claims. Lesson learned: don't fall for the shine. Check EVERYTHING before you buy.

Ask for Michael such a polite gentle man and a great sales man he took care of us and gave us the…read morebest test drive experience and simplified the paper process feels like a 1 million car and the sales experience and i would totally recommend him to friends and family to come here!!!

Started out great, ended very disappointing…read more My experience with this dealership started out extremely positive. The salesperson was very kind, helpful, and easy to work with while we negotiated the purchase of our Cadillac Optiq. We purchased the vehicle over the phone, and my wife stopped by the dealership to see it in person. The deal was better than what other dealers were offering, including free delivery and free ceramic window tint, so we felt very good about our decision. Unfortunately, the experience changed quickly after the sale. When I called to choose the window tint percentages for the different windows, I was told the dealership had already chosen them and that I didn't have an option to change them. I wasn't happy about that, but since the tint was included at no charge, I accepted it. The next issue was the "free delivery." I assumed the vehicle would be transported on a flatbed, but instead the dealership drove the vehicle to me. Since this is a lease and mileage is important to me, I wish that had been clearly communicated before the vehicle was delivered. By the time I received it, the vehicle already had around 250 miles on it. We were excited to finally have our new Optiq and enjoy it over the weekend. Unfortunately, that didn't happen. After driving the vehicle for approximately three hours on Friday, a tire monitoring system failure appeared on the dash, and the vehicle also wouldn't charge. I immediately informed the salesperson of the problems. I took the vehicle to my local Cadillac dealer on Saturday. After several days, I finally got the vehicle back on Wednesday and was excited again to start enjoying our new vehicle, especially since it was now fully charged. Unfortunately, that didn't last long. On Friday, I discovered that the vehicle had once again failed to charge. I took it back to the dealer after work, only to find out that the needed part was on back order. At this point, my biggest complaint isn't even that the vehicle has had problems. Problems can happen with any vehicle. My biggest disappointment is the complete lack of follow-up from the dealership that sold me the vehicle. I had to contact the dealership myself to ask for help. They made one phone call on my behalf, and that was essentially the end of their involvement. Nobody followed up to see how the repair was going, whether the vehicle had been fixed, or how we were doing with our brand-new purchase. In my opinion, the dealership should have taken ownership of the situation. They could have offered to pick up the vehicle and have it repaired at their dealership. They are only about three hours away. Instead, I was left to deal with everything through my local dealer. I also asked about getting out of this vehicle and into another one, but the dealership wasn't able to offer a solution. I was ultimately directed to contact GM myself to pursue a buyback. That's extremely disappointing after choosing this dealership over others and trusting them with a significant purchase. The sales process was excellent. The salesperson was helpful and the initial deal was great. Unfortunately, customer service shouldn't end once the dealership has your money. My experience has essentially been: take my money, deliver the vehicle, and when something goes wrong, you're on your own. I would strongly encourage anyone buying a vehicle from out of state or several hours away to think about what will happen if something goes wrong after the sale. Based on my experience, I would not expect this dealership to take much responsibility for helping you once the vehicle leaves their lot. I really wanted to enjoy our new Optiq. Instead, we've spent the first weeks dealing with service problems, charging issues, a back-ordered part, and now a potential GM buyback. I'm still waiting on the back ordered part. That's not the experience I expected when purchasing a brand-new Cadillac. 2 months and car is still in the shop with 500 miles.No call from sales manager, GM and just flat out gave up on sales rep.

We had a really excellent experience purchasing a new car at Hill Country Volvo. It's a lovely…read moredealership - very clean, open, modern style just like their cars. We worked with Reuben who was wonderful - not super pushy as a sales person, very friendly, and gave us all the information we needed. He let us test drive several cars we were interested in and laid out all of our options very transparently. They walked us through the car we purchased (an EX30 Ultra) and all the features of it. They own the other location in Austin as well. They provide a one year guarantee repair for dents/scratches on the car as well.

This was the most smooth, informed, professional, friendly, and predictable purchasing of a car…read moreI've ever experienced! Context: I am very diligent about doing research when it comes to car purchasing. I had gone to Mercedes, Audi, Tesla, Lexus, & Cadillac, to test drive vehicles on top of weeks of reading reviews, watching YouTube videos, etc. I went to the dealership because of two different CPO 2021 XC40 models I saw online. The prices online were the true prices (no surprises, which I appreciated). The receptionist was friendly and introduced me to Alex, the salesperson who would be helping me. I told Alex what features I was looking for, and he confirmed only one of the two had it which saved us time. Alex was not pushy, but truly was just a wealth of knowledge. For the test drive, I had already done all of my research online and was very informed. Alex offered an overview of the vehicle - I said sure, thinking I'd already known most of what he was going to show me. I was wrong! Alex went through each setting on the infotainment system including active safety features, how to pair a phone, how to pair TWO phones in case I had a business phone and a personal phone. Alex is such a resource that made the buying experience better than I could've imagined. The test drive went well and I put a deposit down on the car with plans to purchase it a few days later. When I came back, Alex was there who introduced me to the finance manager. The finance manager was just as professional, informed, and friendly as Alex. There were no hidden agendas or 'gotchas'. What I also appreciated is that I was prioritized and treated with respect. There were several other dealerships I had gone to with a man where the employees would talk directly to the man instead of me who was the purchaser. Also, it's a good spot for a photo op if you want a picture with your new car :) Highly recommend test driving, sales, and service here!

This is the third vehicle I've purchased from Apple Sport Imports, and once again, the experience…read morewas outstanding. Back in 2010, I wrote, "To be honest, I would rather have a tooth pulled than deal with a used car salesman." Well, at Apple, there is no tooth pulling! There's no high-pressure sales approach here. Every vehicle on their lot is high-end, clean, and mechanically sound. They offer fair trade-in values, include a free drivetrain warranty, and provide a very reasonably priced extended warranty plan. Best of all, they don't tack on any of those unnecessary add-ons you often see at other dealerships. On this most recent visit, I worked with Corey (sales) and Mike (sales manager), and it was by far the easiest car-buying experience I've ever had. I received a very fair offer for my trade-in and even secured a loan rate better than what my credit union offered, which surprised me. Bailey (finance) made the paperwork process smooth and stress-free, and she offered an extended warranty at a price I felt was more than fair. Pro tip: Check out their inventory, but be aware it tends to move quickly, so contact them online to verify that the new-to-you vehicle is still available.

Typically I've always taken my car to BMW for services the few years I've had it. A friend of mine…read morewho has the same car, a 2019 BMW 330i started bringing hers here to Apple Imports about 2 years ago. She's always paid a fraction of the cost I pay for services at BMW, and yet she's never had any problems with her car. After taking my car two BMW for a new battery and they recommended 2 services that was roughly $3700 and also told me that although due to changing the battery I needed to get it programmed and that it would cost an additional $550. And advised me that I can pay it and they could do it but it could cause a bigger problem that would cost me $3500 if so. I told them just change the battery and took it straight to Apple Imports. I don't want to butcher the service guy name it's Aaron or Erin. But he's a genius! He knew exactly who I was every time i called, kept me updated on everything that they did, and even figured out the programming that BMW apparently screwed up! And didn't charge me anything additional! His genuine care to get my car fixed was amazing to me! I highly recommend this place to anyone. I haven't had any interaction with anyone else other than Aaron/Erin, but I can say he's awesome! And his customer service is phenomenal! You really don't get good customer service all the time in the car service industry.

Worst dealer experience. The owner sold me a car that has transmission failure and he refuse to…read moreresponsible. Don't ever to buy any car at this dealer, they are scammers.

Do not buy a car here! Owner sold us a car in March 2024 that only went 350 miles and died, won't…read moremake it right and lied. Our daughter ended up stranded in the rain on the side of the road with her luggage and cat, on her way back to college. Do not trust your family members to a car bought here! We are going to have to pursue in small claims court for fraud. No stars, buyer beware!

This is an exemplary dealership of which all should aspire to be. Without being negative about the…read moreother option downtown, Sewell is leaps and bounds better. We took our 2018 F-Pace 35t R-Sport for complimentary scheduled maintenance which wasn't purchased from this dealership, but they treated us as if we did. While waiting, we inquired about viewing the 2020 F-Pace SVRs that were on the lot. Justen Green, our sales experience manager, promptly showed us multiple options that accommodated our requests. After a few test drives, we immediately knew which one we wanted. Justen provided a very seamless, no pressure, hassle-free service and handled the entire sale from beginning to end without us being juggled around by other staff. Joe Ramirez, our assistant service manager, always greets us with a smile and is so keen to resolve any issues our vehicle may have. Also, thank you Valerie, for being awesome with our daughter. They truly make us feel like part of their "Jaguar Family" here. To note, I was a bit concerned when Sewell took over Park Place a few months after we purchased our vehicle, but I haven't noticed any changes yet; same great staff, same great service. PROS Complimentary car washes Same day service and extended service hours Complimentary loan cars Ceramic coating CONS None

Our recent purchase of a CPO Defender was AMAZING!…read more Luke D'Alessandro, our sales associate, is one of the most genuine, enthusiastic and pleasant individuals to work with when buying a car. Detailed, listening with intent and very knowledgeable about the vehicle, the buying process, the dealership reputation and customer service, really comprehensive skills and a great attitude. WOW! HIGHLY RECOMMEND!! Harrison Engelby, our sales manager, went the extra mile to support Luke with his attention to detail and helped expedite finalizing the purchase above and beyond our expectations! AMAZING!

Last week I bought two vehicles, and my only regret is that I bought one of them before finding…read moreTexas Auto Ranch. I called and left a message Monday morning and received a call back from the owner, John Phillips. I pass by his lot every day coming and going and noticed that he always seemed to have lots of nice looking stock on hand. I was in the market for a late model Infiniti and noticed that he had several on hand. When John called me back, I delivered my typical "This ain't my first rodeo speech," so as to let him know that I was not going to be a push over. John was very humble and friendly, it was immediately apparent to me that working with him was going to be fun and easy. After speaking on the phone a few times, curiosity finally got the better of me and I stopped by after work. John is a man's man who loves to talk about fishing and his kids, and we got along famously. He presented me with several options, and earned my trust by revealing several aspects of the deal that are normally kept from customers. It was an educational experience, even for someone like me whose bought several cars and has friends who have their dealers license. The car had some minor imperfections, but John made some calls and got me taken care of. As it turns out, this is not his first rodeo either and he is incredibly well connected, and apparently incredibly influential with his business contacts as he was able to get me some nice freebies and discounts. Having purchased 10 cars since moving to Austin, most of them at Austin Infiniti, I had a good basis for comparison for rating a car buying experience. John and Texas Auto Ranch are far and away the best I've ever encountered, and because of integrity, his personality, and his willingness to go above and beyond, he's earned a customer for life. Here are some pointers: 1. Call him first to find out if he has what you want, or visit his website. 2. He may be able to find what you want if he doesn't already have it. 3. Be nice and you'll be amazed at the level of service you receive. 4. Give John a shot at your financing even if you already have your own lined up. He could have saved me some money, as it turns out. 5. Compare his prices to anyone in town; you'll be amazed. 6. Tell him that you contacted him because of his YELP page, so he'll believe me when I tell him it will actually increase his sales.

The most pleasant car buying experience I have ever had! I usually hate buying cars because there…read moreis usually a lot of sitting and waiting for financing, negotiating, talking to this person and that person trying to sell you things you don't need... Thankfully I found John this time! I was looking for a newer model Infiniti G37 and found the perfect one on AutoTrader. The price was lower by a few thousand than any of the other similar listings and I was a little apprehensive about buying from a small dealer. I emailed an inquiry and John called me back right away. Within 45 minutes I was test-driving my perfect car! Later that day I decided that I wanted it but the only thing I was concerned about was the black interior and John offered to have the windows tinted...the deal was made! I went home filled out the credit app and was approved immediately. John said all I need to do is come in and sign. The next day John took it to the Infiniti dealer to get another key made and then to another place to get the windows tinted. I came in the day after that, signed the paperwork and was out the door in 15 minutes. No trying to upsell me, no BS to deal with. Just straight-forward honesty. So refreshing! If you are looking for a specific car and he doesn't have it, let him know what you want and he can find it for you. Save yourself a lot of time and contact John first! I know I will be calling him when my daughter turns 16 for her first car. I will not go anywhere else from now on!