Everyone was great to work with. I picked out my new truck online,and they had it ready when I…read morearrived. I was in and out quickly.

Had a warranty issue late 2025. Part was ordered. They said they would be in contact when it came…read morein. Check back in January because I haven't heard from them. They said the part wasn't in yet. Waited until March checked again the part was magically in Ask repeatedly why nobody informed me that the part was in never got an answer They did give me a different service advisor. Had a better experience. Had multiple issues with the service department, but it might be tied to one service advisor If you bring it to their attention, they eventually fix it, but it would be nice if you didn't have to do that

Five stars for Cain Nieto. He made the buying process seamless and fast. I appreciated his 'to the…read morepoint' attitude and his help in securing a solid deal. The whole transaction took less than four hours from start to finish. Truly a professional.

Haven't bought a new car since 2019, and loved my current car. But it was time, big ups to VWs…read moremarketing during December, as their ads got me thinking about getting a new car. I'm a SUV guy, I like the look of the Tiguan and it was by far the best deal out there for a new car. After deciding that's what I wanted, I did my online search for the right dealership, and Hewlett blew their competition away imo - review wise, and inventory wise. Made the trip to Georgetown and was instantly greeted by Mark Bruce. I've done years of sales and customer service, so I know what to look for and what I want from a sales person. Mark was exactly it, not robotic, listening to my needs, not being salesy or reading a script. He showed me the cars that fit all my needs and I was in and out of there in 2.5 hours tops, with the perfect car for me. No games played, got me at the price point I wanted. Highly recommend this dealership, and working with Mark. Bonus - he threw in some free trunk accessories, and they tinted my windows a couple of weeks later as a service that's covered in the very affordable warranty. Thanks Mark!!!

Dealers are renowned for sleaziness, but my experience selling my old car to them was exceptional…read more I sought bids online to save the hassle of going to lots of different dealerships, providing lots of pics and a full disclosure of all problems. Most dealers wouldn't bid sight unseen, they insisted on seeing it. About 4 dealers were willing to give me a price. Subaru of Georgetown's was the best (and slightly above Edmunds FMV). When I took my car in, the salesperson (Darren) took less than 20 minutes to check it out to make sure it matched the pics and description, and then paid the agreed-upon price, without trying to offer less. He also paid for an Uber to take me back home. If there's a way this could have gone better, I can't think of it.

No one ever enjoys taking their car to a mechanic, but it's a different experience at Suburu and…read morethe barista makes the best caramel macchiato!!!!

Not only was Johnathan an amazing sales manager, he was super helpful in solving a major problem…read more Cai was the man who got it all done. Working with him was a breeze. Hewlett Volkswagen went out of their way to make me happy, so happy we got two new cars!!

Terrible customer service and long waits for oil change. Spent 4 hours waiting when I was told…read moreno more than 1-2 hours. My service advisor was Cedric who is awesome. But Don Hewlett dealership has failed in regards to their service dept. Do better yall

One Star - If I Could Give Zero, I would!…read more I told Jarrett EXACTLY what was wrong with my car and gave him the codes straight from AutoZone. He insisted on charging me $75 to "diagnose" it himself, only come back with the same information I had already told him. Total waste of money. Then he claimed two parts needed replacing - one of which had already been replaced recently. He brushed it off as "defective" and said he'd change it out so the check engine light would turn off. It didn't. Not even close. Next, he said I needed yet another part that I'd have to hunt down myself at a junkyard or eBay. When I asked him - the mechanic - to get the part, he reluctantly agreed, as if doing his actual job was a burden. I told him I would pick up my car at noon on Saturday. Instead, he shut the shop down early because "business was slow," even though their posted hours are 9-4. Then he told me to come on Sunday. On Sunday, he wouldn't even bother showing up and told me to just send him money through Cash App and take my car. Funny how that option magically wasn't available the day before. Days passed. No update. I contacted him - he fed me some story about waiting on a call from "the Ford guy." More days passed. I called again. The call disconnected right when I said who I was. He never responded to my follow-up message. Completely ghosted. So here I am: check engine light still on, problem still unresolved, and $250 gone for absolutely nothing. Great job, Jarrett. I'll never see you again - and that's a promise. And for anyone reading: take a hard look at the "five-star reviews." A bunch are from first-time reviewers and/or people who only had easy jobs done - like replacing headlights. Nothing major. Save your car, your wallet, and your sanity. Go somewhere else.

Amazing Amazing Amazing! from start to finish, we're so happy with the thorough job done for our…read morepassenger headlight replacement that we are going back for the rest of our car repairs! Just when I was beginning to lose hope with mechanics in the area who overcharge, I found this gem. Quality work. Fantastic prices!

This was absolutely the best experience I've ever had buying a car. James Griles was the perfect…read moreguy to deal with as a sales rep and the management and finance staff were top notch as well. I had done my research before and went in and made them a fair offer with my trade-in and my offer was accepted immediately. No haggling at all. I highly recommend this dealership.

A Service Appointment That Turned Into an Upgrade! I dropped…read moreby Roger Beasley Mazda of Georgetown for what was supposed to be a routine service on my 2024 CX-5, and I walked out six hours later with a sharp-looking 2026 CX-90. The experience was smooth from start to finish, primarily because of the solid team there. Since this was an unplanned visit, I actually had a full day of work to get through. The staff thoughtfully provided me with a private office so I could stay productive while the dealership handled the details. The Team: Josh & Rusty *Josh (Sales): Josh was exceptionally patient and remarkably knowledgeable. He spent hours meticulously crunching numbers to fit my budget and tirelessly pulled various cars from the lot so I could compare trims. He explained the new features of the '26 models comprehensively, ensuring I knew exactly what I was getting. *Rusty (Finance/Management): It was a nice surprise to see Rusty again! I worked with him back in 2024, and he instantly remembered me. He dropped by my "temporary office" and chatted genuinely--it felt less like a business transaction and more like catching up with an old friend. He then worked seamlessly alongside Josh to get the financing handled quickly and without any of the usual dealership stress. If you want a car-buying experience that feels personally tailored and professionally handled, go see Josh and Rusty. They turned a workday into a very productive afternoon. I'm really happy with the new ride!*

We purchased two cars here within 4 days. The trade in offers were fair, the car pricing was…read moreexcellent and they don't play the add on games. The sales team was professional, courteous, and up front. Shamir , our salesperson, was knowledgeable and helpful. Reagan in finance was very professional and took the time to explain all the different warranties with a great attitude. The one sales manager we met with was a stern but amiable man. He was honest and fair. We did meet the GM who we enjoyed speaking with. The only snag we had was a few minor issues with one of our cars but Shamir had everything corrected within a few days. I'd definitely buy here again. We traveled from San Antonio. Please give these guys a chance to sell you a car. The dealership in San Antonio is just as if you were at a low budget used car lot.

Has anyone ever asked why the "complimentary" two years of electric charging is hyped as such a…read morestrong selling point for the EQS SUV? Nearly every time I attempt to charge, the stations are either down or unreliable. Now, two years into my lease, I'm suddenly met with a list of 45 features and services expiring--without warning. It's a lease. Shouldn't these items be included, or at the very least disclosed up front? My salesperson never mentioned any of this, and I didn't see a single disclaimer. I was coached into this lease, which is now clearly less favorable than the options currently available. And the rattling? I actually can't live with it. For a vehicle in this price point, it's unacceptable. Combine that with the discontinuation of services mid-lease, and it's far from the seamless luxury experience Mercedes promises. I've voiced my concerns three times and have been ignored. Buyer beware!

This is the only car dealer I would send my wife to alone. If I had one!…read moreThe used car group is a first class operation. I dropped in looking for a hard to come by 4X4 V8 F150, Edward was quick to find just what I was looking for that had just come in. They had an exceptional vehicle. The pricing was on point and a detailing made it look new. Jason, the manager stepped in to negotiated and closed the deal, done in 10 minutes even trading in my vehicle. I'm usually a tough customer. This couldn't have been a smoother transaction for a well priced vehicle... Well, except the new finance guy who badmouthed the truck nonstop trying to sell me a warranty... and this wouldn't be complete without mentioning Olga the finance manager, who was extremely helpful and nice..... she cut through the red tape and finalized the deal!

What an amazing dealership. No games no high pressure sales. Just old fashioned good ol' customer…read moreservice. I wanted to wait to do my review until I had my first oil change and that service was also flawless. I love my F-150.

I came in for an oil change only to be told my valve cover was leaking oil. I replaced all the…read moreparts as my service salesman Dorian suggested along with a new set of spark plugs. I decided to wait at the dealership. Five hours later, I left w/my car now sputtering/hiccuping at each stop light. I called Dorian & he advised me to come back. Dorian was quick to get my car in and I was out of there roughly 30 minutes later. I drove home only to find out AGAIN it was STILL performing incorrectly - maybe not as bad but still sputtering. This was not an issue when I drove in. I called Dorian again and he asked once again if I had time to go in. It is now almost 4pm. I was not about to go in for a 3rd time. The issue happened to be an ignition coil. This back-and-forth caused a significant inconvenience including work time lost, the cost of fuel and toll charges for the multiple back and forth trips and added stress driving a vehicle that was not performing reliably. I contacted manager Wayne and Luis for an inconvenience credit but since they fixed these parts w/no added charges to me, no credit was given but a free oil change on my next visit. What a great way to treat a customer going on 15 years of Nissan service!

My sales professional AJ was amazing and very knowledgeable…read more He was patient with me throughout the whole process. He never failed to keep me updated and not to mention he made sure the delivery of my vehicle was in top notch shape and even worked overtime to keep my family satisfied. The sales managers were very helpful and explained the whole process as well. I truly felt like a part of the dealership's family. AJ has even called to check on me after the purchase which was mind blowing. I will forever be a loyal client. Once again thanks Nyle Maxwell