Great experience with Alan's Air. Called to schedule a routine maintenance on my A/C unit, which is 15+ years old, and Alan came out on time and was very honest and professional. One of the good guys. He educated me on various ways I could upkeep and maintain an efficient running A/C. Pricing was very fair and reasonable. I will definitely call them again the next time I need service completed. Thanks Alan. read more

Best of the best, good service, and honest people, they show up on tiem no rip off here. I would never use anyone else. Locally owned, that is what I like, Bill is the best, don't know Alan but sure he is the same. read more

I called customer service to set an appointment for an estimate because i needed a new hvac system to replace the old worn out one. Bill arrived and was the one who installed the new system. He was very professional and he knew his stuff he was not a pressure sales person and i felt comfortable with his knowledge. The next day i got a reasonable estimate i was happy with. The installation went smooth and the system is blowing ice cold air. read more

My actual rating is a 4.5 out of 5 stars....but they didn't give me an option for that. With the recent cold spell (12/31 to 1/2), we had been running out heat quite a bit. Unfortunately, my heater started to act up on New Year's day. On Jan 2nd, it no longer produced any heat. I called two other places first because they were in Fountain Hills and I thought they might be able to come over sooner. No such luck. Then, I called Alan's air. I was fortunate to catch Alan while he was near my home. He was over within 45 minutes of my phone call. From my view, this was EXCELLENT response time and much appreciated! Within 1 minute, he was able to show me the problem which was related to wiring connected to the Thermostat. Within 10 minutes, he was able to tighten up the wires and get the heat flowing once again! I felt he was friendly, honest, and informative about the issue. He showed me exactly what the problem was and how my unit was occasionally shorting out. Well done! Service earned 5 stars in my mind. The only deduction I could make was 1/2 star for the visit charge of $90. The charge was in line with other companies so I feel it wasn't unreasonable amount. For me, this was par for the course in the repair industry with charges for a site visit. I feel like maybe he could have given me a little break on the $90 because literally, it was less than 15 minutes worth of work. But again, I can't fault him for charging full price when all his competitors would do the same. read more

By far best service I have had for Home Services. Thanks Alan!! I appreciate the quick turnaround (service call and repairs completed within an hour). It isn't often that you are smiling after a repair person leaves your home. But this was actually a pleasant experience. I thank you for your knowledge, bubbly personality and dedication to your job. Cheers to you! read more

My air conditioner stopped blowing cold air, I called Another LARGE company to come out and take a look. The other company's technician told me that the motor is completely fried and I have no Freon. He said it will cost me thousands to get up and running and because it's an old unit, it wouldn't be worth it. I asked him if he put Freon in it, if it would run, and he said no because the motor isn't running, and I would need 9 pounds of Freon. He said my only option is to get a new unit, and his supervisor will come tomorrow to give me a quote.... I paid the "diagnostic fee" and he left. I then called ALAN's AIR, told them that I would like a quote for a new AC, when the tech Bill arrived he asked me what I was diagnosed with, I explained the motor and Freon issue. He said he saw Freon in the unit, and the fan is blowing so the motor is fine. He said "let me REALLY take a look". He found one of the wires was bad, and ONLY put a couple Pounds of Freon that it needed. After my AC was working like new... Alan's Air went above and beyond, I didn't even ask for a diagnosis or repair, only a quote for a whole new unit, they could have went the easy route but they were honest!!! The other "large chain" company blatantly lied to me, made up a complete false diagnosis, and insisted my only option was buying a brand new unit. Alan's Air saved me thousands, repaired my current unit, and had integrity! I would recommend them!! read more

after i cleaned my air ducts and found that there was mold i called Allan to fix the water leak i had in my a/c he was very nice and fix the problem also did some other things for no charge very nice guy read more

Our A/C stopped working and we came home from work to find our house at 90 degrees. I called Alan's Air and they showed up within an hour to fix it. They were very professional and honest. Excellent service and they are now my go to for HVAC. Very pleased and highly recommend. read more

I had another AC company come out to do a tune up. Less than 24 hours later, my AC (which previously worked fine) stopped blowing cold air. Alan came out and identified the problem immediately. The other guys had drained my freon. Alan helped me understand the issue and advised me on how to get it fixed... Without charging me a dime. I was able to get the first guys back out to fix the problem they created, but I never would have been able to do that without Alan's honesty. I will be relying on him for all my AC needs from here on out! read more

Alan's Air is Awesome!!! I called Alan's Air on a Sunday morning when my air conditioning stopped working and temps had been in the triple digits for days. Alan answered the phone himself and when I told him the symptoms he first walked me thru what I could do myself to fix the problem, thinking it was one of the fuses to the compressor. I was so impressed and thankful to find a person who would even take the time to tell you what you could easily do yourself to avoid a service call. I did what he said and when that did not work he stopped by within an hour and solved the problem. Alan is a dedicated professional with 35 years of experience and a very kind and honest man who I will recommend over and over! read more

Our A/C stopped cooling in one of the units at our house in Scottsdale. Prior to calling Allen we called a company who said they would arrive by 5 p.m. They showed up at 9 p.m. and looked at the AC unit in the dark to tell us it would cost around $1500 to repair a leak and recharge refrigerant. We told him no thank you and the next day found Alan's number on line. I called and left a message. He responded immediately and was at our house in 30 minutes after giving me the choice of that appointment or the next day!! It took him 20 minutes to test 4 units and recharge one for a total cost of $200. BUYER BEWARE of those other companies - call Allen, his service is beyond exceptional - what a difference. read more

I sent a request for a quote to Alan's Air early on a Sunday morning after my A/C quit working during one of our wonderful 115 degree days. Alan called me back within an hour and was out to my house within 3 hours to fix the problem. They changed my capacitor and my A/C was cooling my house within minutes. Alan was courteous and his price was reasonable especially given it was a Sunday and he was slammed with everyone having problems with their A/C's due to the extra warm weather. read more

Fast, Friendly, Effect, Professional. Had Alan himself who found my two problems, had all the replacement parts in his truck & within 28 minutes I had my air conditioner up & running again. Afterwards we started chatting about Health Care & I provided him the contact information from my agent. Hope he contacted her! read more

Alan is the BEST!! My heater broke down last year and I had CPM Air come out to look at it and after a year of trying to get them to fix my heater which they quoted me at $650 to replace a part and to replace the thermostat that they replaced last year that doesn't even work, I finally decided to get someone else in after several futile attempts to get them to call me back. I found out in the process of calling around that I have a very unique chiller system that is rarely used anymore and not too many companies will or are able to repair these units. I ran across Alan's Air on Yelp and he was the only company out of the 4 companies I called that would work on my type of system. He came out, took the piece off and took it home with him and repaired the unit, and came back the next day and installed it, instead of telling me to replace it like most companies seem to do these days and also gave me a new programmable thermostat saving me $400!! I am so glad I stumbled across Alan and I will never use anyone else!! read more

We discovered an air filter was never installed in a house we acquired. The house was flipped three years ago and the filter was never installed. When I installed the filter, i started to get whistling noise, so I called Alan (he answers all of the phone calls!), He diagnosed the problem over the phone - he was sure it was because of the dust that had accumulated in the furnace due to lack of a filter. Alan promptly sent one of his service people who cleaned out all of the accumulated dirt. Not only did the whistle go away, the furnace is running much better now. I could not be a happier customer with the great service, prompt attention to the problem furnace, and quick resolution. read more

Had a longstanding service agreement with another company, and on their last visit the blower motor *coincidentally* went out. They tried to sell me a new A/C unit (for more than $7k). Thinking that I was getting conned by this other company, I called Alan to get a second opinion on the unit. He came out promptly, and fixed my unit for $90 in less than an hour. The service was prompt and on time, and he saved me a fortune. Thank you Alan for being awesome and honest. read more

I called several places and got quotes. A friend of a friend recommended calling Alan. I'm so happy I did! Very honest and almost half the price of the other guys! read more

Another great experience with Alan's Air. Alan is extremely fair and knows his stuff! I will definitely be using him again.

Alan's Air is very reliable and reasonable. I had three quotes to replace my air conditioning and Alan's Air was lower by far. I found Alan to be very knowledgable and he was also very helpful on advising how to maintain my unit. read more

Alan was great again! I have Triplet grandsons and the air was out on half their house on our first real hot day of the year. Alan made an effort to get there himself within 2 hours of calling him because he didn't want the babies to sit in the hot house, he fixed the problem , and saved us $$. When my daughter in law says he is a very nice man and very fair - thats a very high compliment:-). A nice, honest AC gu! I am in real estate and people are always asking me for vendor referrals. alan is now my "go to" AC guy. read more

Of course after running fine for years, my AC decides to die right at the start of June, just as it gets super hot. I found myself in the market for a new repair man. Based on only a few other reviews, I took a chance and called Alan's Air. Well, I'm glad I did. Alan is a genuine, nice person. He explained the problem with my AC unit clearly, and he got it fixed good as new. Reasonable rates. Support your local small businesses; call Alan. read more

Asked them to fix my dripping A/C on roof. They quickly came out and "fixed" it. Next day it was still dripping. They came out a second time and "fixed" it and it continues to drip to this day. Asked at least 2 more times to fix but with no response. read more

Alan has been servicing our AC for years. It is so nice to know a reliable, friendly, honest and well priced AC man. I will always use Alan and Bill for all my heating and AC needs. read more

Horrible customer service. They did come out the next morning when I called them on Wednesday evening, so their one star was earned for that. Alan came out with another technician (who left a cigarette butt in my yard right next to my a/c). He said we needed a new circuit board as ours was fried and he'd call me within a couple days when he receives the board. He did not give me an estimate at this point, my mistake for not asking for one. He was at my house for about an hour. He rigged my air conditioner to run constantly and my husband or me had to go out to the unit and pull the breaker in order to shut it off, making us human thermostats. Thinking this was only for a day or 2, I was thankful to have a/c at all. I did not hear from him Fri, Sat or Sun. I called on Monday to ask about it and did not receive a call back from anyone. I called again a few hours later on Monday and did not get a call back again, Marcel informed me that they were busy with it being super hot and all and please be patient. I wait Tuesday, no call. I call them again on Wednesday and tell Marcel that nobody has still called me back. Alan finally calls me back saying he just got the board in and wasn't going to pay the $65 to overnight it so he had them regular mail it. He never communicated this to me until almost a week later, once the board had already come in. He apologized for not calling me and said someone in the office should have called me, then he assured (he used the word assure) me that they'd be out the following the day to come replace the board. I arranged to be home on Thursday. Thursday around noon I still had not heard from them so I called the office and spoke with Marcel, he was very nice, called Alan for me and said that someone could be out there on Friday. I was livid, I had already arranged to be home on Thursday and could not arrange to be so again on Friday as I had a meeting. After trying to demand that someone come out Thursday like I was assured they would, I agreed to let them come out on Saturday morning (9 days after they originally came out). Bill texts me on Saturday morning and tells me it would be $532, and had I gotten an estimate. I told him no, I was livid once again. I'm not sure why Alan would not have mentioned the price if it was going to be so outrageous. Alan called me because I was so upset and said that the best he could do would be to take $50 off of the labor of the bill, but since he had no control over the price of the board, that is all he could do. Again though, I did not ask for an estimate, so I agreed to this. Bill shows up to look at the unit and replace the board and tells us that it doesn't even need a new board. He saw that only one connection was fried and it had other connections that he could use. He hooked it up, it worked. Finally. The board was no longer needed, so they took the price of the board off of the bill and charged me $340. I texted Alan myself after this to make sure he let Bill know to take the $50 off of the bill, like we had discussed. He told me that since we were paying so much less than the $532, that was no longer an option. I texted him back that I was under the impression the $50 would come off of the labor as he had no control over the part price, and he just flat out never responded to me. Bill spent maybe 30 minutes at my house. That is 1.5 total they spent at my house, my bill was charged for more than that. I will never use Alan's air again, and frankly, I am relieved to be done with them. I then get a bill from them in my email today, 18 days later for $480. I call the office, livid once again, and Marcel figured out for me that it was an error that Alan made and that I can disregard the bill. Horrible communication from this company, mainly from Alan himself. Marcel and Bill were excellent at communicating and very helpful. I did not find Alan helpful in the slightest and he even told us a new board was needed when one wasn't. I think Alan needs to retire. read more