Have used Alan several times.. only one computer he wasn't able to fix due to it's age and he didn't charge because he wasn't able to fix it. Another time I had him look at two computers while he was here, he charged an hourly rate rather than for each computer separate, which saved me a lot of money compared to most repair shops. Everything was fixed by the next day except for a screen that was cracked and we had to wait for the new screen to be ordered and that took three days. He also cleaned out my computer, ran virus checks, and updated my windows for me at no extra charge. He got my computers that others told me to replace working perfectly. read more