Let me start by saying that I WAS a regular here ever since it opened. Despite varying levels of service, I always came back. Usually I had a decent experience. However, I cannot and will not come back after today's visit.
I rarely go back to the salon to get nails fixed, even though they give a warranty card. Either I'm too busy or it doesn't bother me. Two of my natural nails broke down to the skin this week and I had to go get them fixed. Not sure why they broke so easily, my guess is that the tech put three layers of dip on them and it was just too heavy on my nails, which are long.
I walked into Aksarben nails at about 10:45, and it was not busy. I went up to the woman working the cashier. She is there all the time, probably the manager or owner. Anyway, she was extremely rude to me. She asked me why my nails broke, what did I do..just not nice questions to ask a customer who routinely drops 70-80 dollars every 4 weeks. I digress.
Once she understood I wanted them to fix my nails, she said I would have to wait A WHILE, because the tech who did my nails (Blue is her name) was busy. I said I would wait, even though any of the techs could have put two tips and painted dip on.
I waited 25 minutes. Which is outrageous for a nail salon. Finally Blue came up behind me and took me back to her chair. She seemed very annoyed and rushed, fine. She's busy. I get it. I explained my natural nails just snapped off and I would like her to put tips on them to match the length of the other nails. She started using the grinder to take the old dip off without saying anything. The grinder was turned up way too high and literally BURNED my nail bed through the dip. I pulled my hand back and said, "ow. Can you turn it down?". She did not.
She then quickly dipped my nails without even filing down the natural nail underneath or anything. Leaving them jagged and uneven underneath the tips.
This is the part I LOVE so keep reading. She says to me, "I'll have to charge you $8.00 since it's past the warranty." I said, "I'm pretty sure it hasn't been 7 days. I came last Sunday, and it's Saturday." She then challenged me, "you came on the 18th"....yes....I know. It hasn't been 7 days.
Once I said I wasn't paying, things just went downhill more rapidly. She sloppily painted the clear coat on top without even glancing at her work when she was done. She also did not bid me farewell. Which doesn't hurt my feelings, but just tells me how godamn cheap these salons are and how they'll literally try to make you feel like you can't count days of the week to get $8.00.
So that was the epic of Aksarben Nails. Happy to say they won't be seeing me anymore. Don't waste your time here, people. My nail bed is still throbbing from the metal burn.
**update!! I was pondering my review/experience whilst in the shower last night. I noticed that THEY WROTE DOWN THE WRONG DATE on my warranty card!!! LADIES AND GENTS: please check your warranty cards before you leave. This is as scammy as it gets. Wow. read more