Best and worst tree service experiences I've had
We…read morefollowed a family members recommendation, and they'd used Mosi's twice and been very happy with the service.
2 years in a row we had our palm tree trimmed by Mosi's and we were happy with all of it, price and service and scheduling.
Then we were trying to schedule during the 3rd year and the only time that worked was when we were out of town. I told them the house sitter could give them access etc, but we'd be in and out of signal so I'd need to pay them the next week when we were back home. This was all agreed upon and planned. During our trip, I get a message from the house sitter that the tree guys came. Then I get multiple texts and missed calls from Mosi's saying that they needed to be paid immediately, right now, that the tree service was complete and they wanted to be paid now and not the next week.
It was weird and unpleasant, but we'd had good experiences with them before, and since I happened to have signal, I went ahead and paid them online.
The next day I receive a photo message from the house sitter: Mosi's completely botched the job, the palm tree looked horrible. THAT was why they suddenly insisted on instant payment and changed the terms, because they'd ruined the job and saw a chance to get full payment before we were back to see how they'd ruined our front yard palm tree.
Once we were back home, we tried to talk to them, and not only would they not give even a partial refund, they didn't offer to try to even out the trim for free. Instead they insisted on keeping the full payment and suggested a slight discount on a return-and-repair visit. We had a text conversation as well as 2 phone calls, and they were not the least apologetic or conciliatory. They acted like it was a normal hazard of the job, which, given that was the 8th time we'd had the tree trimmed the same way, with no earlier issues, doesn't ring true.
We were so disappointed and upset, not just by the damaged tree but by how Mosi's acted afterward.
It's damage that the tree can't ever out grow or heal, we'll just have to get a repair trim eventually done (by someone else of course!!!) to try to minimize how obviously it's damaged. The tree is alive and thriving still, thankfully, but every single time we pull into the driveway, we have to see our poor mangled tree, and it makes me feel sad and mad to remember how they acted and treated us.