Mark Sullivan(Reconstruction Manager) is a joke, and I'm shocked by his level of lacking professionalism and communication. This guy came to my house doing measurements in May, and then never followed up and never provided any rebuild estimate (even after I spoke with him twice on the phone asking him to make progress). It's just unbelievable to see there are companies like this that do not want to do business. After wasting my time with AirCare, I proceeded with another company who followed up with me very quickly. My home insurance company is also deeply disappointed with AirCare and said they will never work with AirCare again in the future. read more

Such a scam. Avoid at all costs. The workers arrived with a small shop vac and immediately tried to double the price. They left my house a mess and didn't even seal an access point in the ductwork, so I had to seal it myself. The manager refused to issue a refund and said, "At least they tried to do something." Pure theater. read more

We had flooding in our basement and I couldn't get anyone to come out in a timely manner. Family member recommended Aircare, so I called and Leo was here that afternoon. He was very thorough and ensured me the job would be done with the highest level of care and expertise. They were able to finish the job within a day and made an extremely stressful and upsetting situation so much easier with their compassion and hard work. If you find yourself in an unexpected situation with your home, I can't recommend them enough! read more

Decent environmental services organization for mold remediation, but quite a bit overpriced. They're employees also broke multiple things in remediating, and company never replied to us last year about it. I'd only hire them again in an absolute pinch. luckily, Massachusetts has many mold remediators! read more

Hired this company to do a mold remediation .... $2500.00 had to call them back less than a year and they did respond..... and returned to scrub areas to treat mold again Mold is back in my attic which had the biggest mold issue due to water intrusion from new roof i called and a rep from their company came out to check the issue . When he left I was told to wait a few days for him to go over er initial psperwork. Still waiting has not responded to my phone calls or messages My recommendation is to hire another comoany!!!!!!!! A read more

BC are awful. They do not tell you or communicate with you at all as what's happening. They came in and do the mitigation and then five days later did an assessment and then now telling me two weeks before I can even get a temporary sink so they tore everything out never telling me that it was gonna take a month to get it fixed. Their business is a hot mess. I highly recommend not getting involved with these people at all. read more

I needed to have all of the ducts in my house cleaned because of soot contamination due to a faulty oil furnace. I met twice, separately, with 2 exceptionally knowledgeable, professional, responsive and helpful technicians: Chris O'Korn and Nick Leary. They both took the time and interest to explain the problems and to cure them. Nick went even further: he noticed and repaired some more minor issues that had been longstanding and gone unnoticed for decades. They went above and beyond - a rare experience these days, and much appreciated! Thank you very much Chris, Nick and AirCare!! Lauren, Otis MA read more

Tried to scam my wife into making a potentially fraudulent insurance claim using fear tactics regarding "mold". Didn't provide any written information or estimate after more than 1 request, and just went silent. It turns out that we are most likely dealing with just mildew which can be cleaned with a scrubber and bleach and repainted (with proper paint). I can't even imagine what they thought they were going to charge the insurance company to remove the walls and ceiling and basically completely overhaul an area of the house...shameful fear tactics, potential fraud (IMO)... read more

They are so quick, efficient, professional and friendly! Jeremy came by the day after we called, provided a great quote the same day and 4 days later, George and James came to our home to get the job done. They did an excellent job remediating the mold in our basement caused from a leak in the wall. They removed and took away all the damaged drywall / flooring and left the room superbly clean. Our family highly recommends AirCare Environmental Services. My hope is that we never need them again but we would 100% call them should something arise. read more

What a GREAT company to do business with. Jeremy was prompt in returning our phone call and came out the next day to look at the job. The 2 technicians, James and Hugh, couldn't have been more courteous and efficient. They laid paper down on the floor for protection, set up a plastic booth to contain the mess and removed all of it when done. We couldn't be happier with their work. Having been in business for 42 years we expected excellence and got it! By the way, every time I called Jeremy he answered the phone!!! Tom and Linda Charlton Concord, Ma. read more

ALERT, ALERT, ALERT, BE AWARE , these are Pure thieves , there are other decent companies, they tell you don't worry we'll deal with your insurance, just sign the authorization to work, we'll never ask you for anything. and once the insurance declines a claim or settles for way less. they come after you, these thieves are charging me Forty six thousand dollars for few hours not more than 8 hours, drying some water from my floor after a pipe burst, few guys showed up they did a little work , most of the time they were measuring, talking and eating, one came after few days and asked me to sign a letter of satisfaction to submit it to the insurance company. 30 months later they show up to me with a bill of $46,000.00 pure devils and thieves, stay away. I will recommend every one to watch out. I will keep posting and alerting people to stay away from these thieves. and watch out from any public adjuster that would recommend them, I am sure that most of the 5 stars reviews and comments are fake. My advice to you is stay away, there are other decent companies don't deal with these thieves, the name of my business was Sam's Furniture and Liquidation Outlet that was in Leominster the claim in Dedham court, All I want is that people out there to be aware of what kind of a company you are. It's their choice if they want to deal with thieves like you, I just explain what is going on, it's a public record also in the Dedham District Court, I hope you never get the chance to enjoy any penny. read more

Painful experience. They lied throughout the process. They inflated their quote multiple times over. There crew was lazy and would only work 5 hour days, Communication was terrible, when i would complain i would be gaslighted by the project manager. I can't believe what low quality of work they put forth. read more

I had plumbing failure that caused raw sewage to back up and flood my basement and back up into my tub and toilet. Yuck! I'm grateful to Leo and the team that showed up on a Friday night at 9 pm to clean up the mess. They were polite, efficient and understanding. By 10:30 pm, my bathroom was spotless, the basement was drying out and no longer smelled like raw sewage. They left 3 industrial grade dehumidifiers to work all weekend to dry out the rest. I hope I never have to call Air Care again :) but glad to know they're there in an emergency. read more

AirCare Environmental to the rescue! We discovered our finished basement completely flooded after getting a lot of rain quickly after the remnants of Elsa hit Massachusetts. with two pumps running and filling a huge shop-vac 25 times, we called in the professionals after a recommendation from a neighbor. Chris was super responsive and sent a crew right out. they stayed at our house pumping out the water for 3 hours (until after 10pm), got all of our furniture up on blocks and then came back first thing the next morning to finish the job and set up air movers and dehumidifiers. a few days later, Chris came back to check the progress and thanks to ACES, our basement is dry, carpet is saved and there is minimal damage. A scary and stressful situation made better by the folks at AirCare Environmental! read more

Jay and Selvin are so amazing and good at what they do. Will definetly be calling for service again. And I have a few friends that are being referred as well. Very friendly and knows there stuff. read more

I contacted airCare for a mold issue in my house. I was contacted by Leo and we setup appointment I was told that the mold was just in the surface and could be cleaned. That was great news the crew was professional and was on time as well as informative thanks again for the job well done. read more

called them for an estimate for mold removal in my attic. Project Mgr. Matt Vachon came to view the job. A couple days later I tried to contact him to find out what the estimate was. No response...I called the office in total 7 times to get in touch with hiim. No response. On one of the last calls the secretary who had taken my call several times transfered me to the General manager who attempted to get in touch with him as I held on..no luck. I eventually got a written estimate and tried once again to call mr. Vachon..no luck. I called the office and asked to speak to the General Mgr directly and as I held on I kept getting disconnected. At this point enough was enough. I then chose a different and less expensive company to do the work. I am just amazed at how difficult it was to get in contact with these people. The only person I did not trouble talking to was the secretary who admittedly was beside herself as no one was contacting me....They seem like a good company but when they do not get back to a customer...something is wrong ...do not take a chance with these people...go with someone who answers your calls and questions. read more

I could not recommend a better company!! Leo was so quick to respond and walk me through the process. They deal directly with the insurance companies and do a fabulous job! During the process Leo answered every call and every question. Leo was very detailed in pointing out every inch of my home that required cleaning! I would recommend this company and Leo to family, friends and strangers. They are the best as well as the workers, George and James! 100 plus star rating! read more

This place is nothing but crooks. I started on 6/2/2019. They came out very quick with their equipment. They did their assessment of the place. Had me sigh papers.and they did nothing. But dragged me along with some crap. After two weeks they came back and demo the damaged area.after a a week I called to see what was the hold up. And I was told it was the insurance company. So now I'm calling both the insurance company and them every two days . No word. My contact no stop taking my calls for another week so. I called him from a different number and he answered. Know He's caught in a lie that the Doctor had him not talk for a week. So a week later. I get a call from his partner stating he need to do adjustment. So they can finish the work. So it took him another two weeks to send the paperwork to the insurance.and all they did was give me lie after lie. read more

I contacted various companies after a sewage leak in my basement. After multiple people came out to give us estimates, but end the end I went with AirCare. They were soooooooooo AMAZING! My first contact was with a gentleman names Rob, he was amazing. He gave us his personal cell number, was great with follow up and showed a true concern to help. His service was so good I was surprised to find out he was not the owner. The clean up crew was amazing as well!!! One guy was Siro and I can't remember the other gentleman's name, but they were amazing. The did a great clean up and were fast in reliable. This company really went above and beyond and I would highly recommend them to anyone! Thanks! read more

Aron and Josue were great, throughout, and got the job done in a timely manner. I called the company and they sent out Rob within an hour for an initial assessment which went great as well. Rob was wonderful. They had Aron and Josue out here the next morning. Thank you for your great work guys!!! I appreciate it!! read more

Chris (technician) was on time and wore a mask without asking. He was knowledgeable and courteous. He made a cost-conscious recommendation that may resolve my moisture problem before proposing a fee-based solution from his company, which I appreciated. I would call him for services if the initial suggestion doesn't work but it was nice that a company I had never worked with would first make a suggestion that didn't require them selling anything. read more

Had a flooding issue that we were worried about mold, mildew, especially with kids in our house. We contacted AirCare and they were responsive, fast, efficient and courteous. I would highly recommend them especially during this time with COVID. read more

This company was awful. We were in a tough position trying to get some water damage taken care of, and, aside from the one crew leader who seemed competent, the men who came to our house were unprofessional, slow, and prone to taking breaks constantly to smoke or do god knows what in their trucks. Also, the crew was pulled off our job before it was completed, and we got a pieced together job done over two weeks when it could have been finished in two or three days. My husband was irate. We were assigned this company by insurance, but definitely choose Servpro or other similar companies if you can: we researched it and this branch just went through a merger with NEBR, and it's a mess. Plus, three people called us so we had no one single contact person. They made a bad situation worse!! Avoid them if you can. read more