Rick got here so fast! Omg I love this guy. I got locked out of my car and it was raining. Such a…read moregentleman. Totally hire him. He's great.

Quoted $75-90 over the phone. Guy shows up in a beat up Toyota sedan and tries for less than a…read moreminute to pick the schlage deadbolt with his little basic beginner lock pick. Tells me it's "unpickable" and he has to drill it out. I naively tell him to go ahead, and he pulls out a cordless drill. Took him 10 seconds and the final bill is $270. Before he left, he insisted I left him a 5 star review and took a picture of it. Absolute scam.

I called him and he came the same day. Was on time and communicated very well. He arrived exactly…read morewhen he said he would and gave me a 15 minute notice prior to arriving. He completed a lock change out and rekeyed to match the other keys in 30 minutes. Definitely would recommend.

I needed quick replacement keys & FOBs for my 2009 Honda Civic last night. I contacted Nate & he…read moreimmediately responded. He arrived quickly & finished the job in less than 15 mins. Very reasonable pricing too. He was also able to advise me on a couple of other car issues I was having & provide me with explanations on those issues & the best guidance. He was very kind, courteous, professional, easy going, straightforward, & provided fantastic service. We need more businesses & customer services like this. They are great & I can't recommend Nate & this business enough. A+ business & service! And a shout out to Vincent @ River Oaks Automotive Center for recommending them & providing me with Nate's contact info.

Great work. Responded immediately and was able to replace my missing key fob same day at a very…read morefair price. Made sure it was the correct key in advance and tested it. Professional, courteous, fast, and accurate.

Dave was awesome! Had a unfortunety even of a criminmal cutting off a lockbox off. Dave was in area…read moreand able to come and deactivate that lock and replaced it. Very FAIR Pricing and honest. Repinned versus replacing entire lock which was the best option and good since lock was fine and etc. Loved how prompt and responsive and honest and fair. Will now have a locksmith person for residential/commercial/or car! Professional and great! Great experience during a unfortunate event.

This was the 9th, LITERALLY 9th locksmith I called. After the fourth no I received, I began…read moresearching further and further out from my destination. David was able to make a 30+ minute drive to the North side of Houston and he was willing to work with me and brought the original $150 price all the way down to $100 after I explained my horrible day with other locks smith. Good business!

Avoid Houston Safe & Lock Company. I was quoted $1100 but ended up charged $1261 with no clear…read morejustification. The workers were unprofessional and even tore down my door instead of doing the job properly. This company feels like a scam--overcharges your card and delivers poor service. Do not do business with them And I gave them the model number and told them where it's going . And the owner had the nerve to call me and call me out my name and tell me to grow up . After his workers messed up my door and he over charged me 161 dollars

I am very impressed and more than satisfied with Colton's performance in taking care of my…read moreautomobiles key lock and security service. I have used his services on three occasions and all of his assistance has been above acceptable. He has my busy for life. He is very professional and extremely knowledgeable. you will be very satisfied with their services and customer service. Very prompt and courteous. Thank you Houston Lock.

Darren is a miracle worker. He picked my front door lock in seconds. I called some other places but…read moreonly got a non-local call center that tried to lie and say they were local. Darren answered his phone quickly and arrived even faster than I was hoping. His rates are very reasonable as well. 5 stars all the way!

I'm with Progressive Insurance, and this towing company was dispatched through their roadside…read moreassistance after I requested help for a flat tire while I was parked in a Starbucks lot. Progressive assigned this company and I was given an estimated arrival time of about 90 minutes. I waited the full time as instructed. However, during that wait, the service status was suddenly marked as "completed," even though no one ever arrived to assist me. After noticing this, I reached out for clarification. I attempted to contact the towing company directly, but my calls were ignored. Instead of a proper response, they only sent a text message (which I will attach as a screenshot). In that message, there was no real explanation or resolution--just a confirmation that the job was marked complete on their end, despite no service being provided. At that point, I also contacted Progressive roadside assistance again to report the issue. I ultimately had to submit a new request and wait for a different company to be dispatched, which added even more unnecessary delay and inconvenience. The second company arrived and completed the job in less time than I had already already spent waiting for the first provider. This experience was extremely frustrating and unprofessional. Marking a service as completed when no assistance was actually provided is unacceptable. Communication was poor, response time was misleading, and the lack of accountability made the situation worse. I will be contacting the Better Business Bureau regarding this matter, as I don't believe Yelp alone is enough to address this type of issue. Insurance companies like Progressive and other contractors they work with should be aware of how this type of service is being handled. I would not recommend this company and hope they improve their communication and reliability moving forward. Update and reply to business owner : Thank you for your response. However, if your company knows it cannot handle certain roadside issues due to lack of equipment, those requests should not be accepted or dispatched to you in the first place. Being sent out unprepared delays help and leaves customers stranded longer than necessary. It's also concerning that the service was marked as completed when the issue was not actually resolved, especially when it's billed through insurance. I believe it would be more appropriate to only accept services your team is fully equipped to handle so customers can receive proper assistance without unnecessary delays.

Thanks to Eren for opening our door, we had forgot the keys inside and he opened the door in just 5…read moreminutes, amazing service.

Aron showed up on time and was very knowledgeable and professional. He did a great job and the…read moreprice was reasonable. He overcame every obstacle.

I reached out to Heights River Oaks Houston Locksmith because I was interested in locksmith…read moreservices and expected a straightforward process. Unfortunately, the customer service was a dealbreaker. From the start, the lash that answered the call did not appear to want to help. I gave her my problem and she said ok, she could have someone out in 40 minutes but I had to pay for it now. Paying for it upfront prior to anyone showing is not common. I have used multiple different locksmiths for all my offices throughout Texas in the years and never once have they insisted on this. When I wasn't comfortable with it she said it was because they couldn't take payment on site. I told her I would pay the moment the locksmith stepped foot on my property by phone. Then somehow, miraculously, she was able to take half now then half when he showed up (even though she had just said she couldn't take payment on site). She then continued to yell (yes, she was already yelling at this point) at me when I said I would just leave my experience with their customer service for others. If you want to hear it I'm sure she could give you the recording as she said it was recorded and she would sue me if I left a bad experience review. In the end, I obviously decided not to proceed and went with another company that was responsive, honest, and respectful. Sharing this in case others value being treated fairly and respectfully as much as I do.

Excellent Service - Ask for Matto!…read more Matto helped me out and I honestly couldn't be more satisfied with the service. He was professional, fast, and very knowledgeable about what he was doing. He showed up on time, explained everything clearly, and got the job done without any hassle. You can tell Matto takes pride in his work. He was honest, respectful, and made the whole process smooth from start to finish. Pricing was fair and there were no surprises. If you're in Houston or the River Oaks area and need a locksmith, I highly recommend Matto at Heights River Oaks Locksmith. I'll definitely be calling him again if I ever need help in the future.