After 12 years of Patronage.....No Customer Service what-so-ever!
While performing their annual "Summer Maintenance" of our two AirCon units, the Technician had to be called back, because the drain lines became clogged and the overflow was continuously dripping down the side of my house.
Technician used pressurized air and water to try and clear the clog, however, instead of 'removing the aircon tie in line' that connects to my MasterBathroom plumbing, he blew the clog right into the Pipes in my wall.
The technician then proceeded to tell me that I would have to call a plumber myself and pay to have this fixed (boy, at this point I blew a gasket with the Technician).
I asked the Technician that in all of his years of working for Air Experts he has never created or encountered this problem with another customer to which he replied,
"Yes I've had this problem, but you're the only customer that has BITCHED about having to call and pay for a Plumber."
I also had my husband call the Manager of Air Experts (Lloyd) - who basically told my husband that we did not understand and tough, we are responsible to fix this problem ourselves.
Well.....$291.67 later after I had called a Plumber to remove my pipes and snake out the gross AirCon GOO, the sinks in my MasterBathroom were functioning as they were PRIOR to the AirCon Technician perfoming what ever he did.
We WERE a Loyal Customer to Air Experts for 12 years and I cannot believe that :
1) They do not have a plumber on staff within their company.
2) They do not have a partnership with a plumbing company specifically for these problems.
3) THEY DID NOT OFFER IN GOOD FAITH AND CUSTOMER LOYALITY TO PAY FOR THE PLUMBER TO FIX THE PROBLEM THEY CREATED.
Where is anyone's Dignity or Pride in the work they perform anymore these days???? read more