Use this location very often due to their great service and their apparent desire to get you taken…read morecare of and get you on your way. Mainly Amazon returns but have used their notary and overnight letter delivery. Everyone I've dealt with has been great but Joseph stands out as the best. It's because of the people that are hired hear that me and my family always use this location.

I'm a company owner and recently had an employee complete Live Scan fingerprinting at this UPS…read moreStore location. During the conversation with staff, it was admitted that they frequently receive rejected fingerprint submissions (at least once a month), which immediately raised concerns. I mentioned that if prints look poor, "people just need lotion," but there was little effort to proactively address print quality during the actual appointment on their end. What was frustrating is that they also downplayed the issue by saying it's "easy to redo" if rejected -- which begs the question of why rejections are so common in the first place. I have over 35 employees who have completed Live Scans at other facilities with zero rejections, and this was never framed as a recurring issue elsewhere. When the rejection did occur, the store manager, Alonzo, blamed the DOJ and stated that DOJ "automatically rejects prints" with high volumes of prints due to older machines. This explanation doesn't hold up, as none of the dozens of other Live Scan facilities we use have experienced this issue. As a result, I now have to wait and potentially redo the entire process for an employee who reasonably assumed UPS was a reputable option for fingerprinting. My takeaway is that the prints are being done inefficiently, and if rejection rates are high enough that staff preemptively mention redoing them, this is probably not the best facility to choose for something as compliance-critical as Live Scan fingerprinting. That said, I am giving 2 stars because the staff did take the time to speak with me, and despite my frustration (I have very little tolerance for incompetence and lack of accountability), they did remain professional during the conversation.

Fantastic! Great and friendly service for decades! All my postage buying and shipping gets done at…read moreBear Postal - notary work too! TY Bear Postal. Update 9/18 Customer service has slipped and it is clear they have forgotten even long term customers have other choices... buh bye!

Talk about a diamond in the rough. I was looking for a notary, and was referred to this place by…read moreanother shipping store. I called and sure enough, Teryn, is a notary onsite. So, I went in with my papers and UPS sticker and she did it all for me. They even provide you with copies you notarize for free. She was super friendly! Other places charge for ridiculous things like a piece of tape to shut a box. They have everything in here. They're able to ship with all the major shippers. They also, make keys, computer rental, and even have ice cream. I wish my pictures were better, but I was trying to be inconspicuous. You should definitely check this place out! Always support local!

Very quick response time from Laura. We were able to get an appointment on the same day, and she…read morewas prompt, and efficient, so we could get the documents signed and ready without a lot of back and forth. Would definitely recommend Laura for any future notary services.

Laura was professional, efficient, and courteous. She made the process easy and stress-free. I…read morehighly recommend for anyone in need of reliable notary services.

The staff here is the best…read more They go the extra step to insure you get the best shipping for your money, with the missing element in most stores; the human touch. Liz, Royce, and the whole operation is just a pleasure to work with.

I come here often to mail things to my son. They're always so friendly and helpful. My son lives…read moreout of the country and everything needs to go through a custom check, which can be very time-consuming. I've had a different employee every time and each time the worker was friendly and patient.

The customer service at this location was great. They were promptly able to direct me to what I…read moreneeded and assist me in making copies. The employees were fast and friendly which I appreciated.

They are a good store staff is helpful with my needs. They…read morehave almost everything I always need.

Worst drive through layout ever. I just needed to mail a bill, but what a pain…read more There is road work going on, so if you miss the entrance (twice for me) then you have to drive around. Once I figured out the entrance, I was hoping to queue onto the drive through mailbox but it's immediately on the left that I missed that too. Since every thing is one way in and one way out, I parked the car and walked my letter to the mail box. There is one way out and someone was waiting for me to exit so they can illegally enter since it's difficult to enter the parking lot. I don't blame them. I thought about it too.

Do not like this location employees are very rude. Lines are always long. When I got up to the…read morefront they did not have tape , they said I could buy tape to close my package. Every time I come here the employees do not seem happy and have an attitude.

This is a very convenient location for me. I live less than a half a mile away from McHenry…read moreVillage. This is located on the Briggsmore side easy access in and out. Between needing to mail things, Amazon returns, prepaid UPS etc. this is a great go to place to be able to just run and get things done quickly. I've done everything from ship priority mail here to returning a Comcast box today. Never a bad line, and they follow Covid safety protocols. If you're in need of mailing services package services etc., this is an easy and convenient place to use.

I have been a box holder for 8 years and pricing has gone up consistently every year…read more This week we ordered medication from Kaiser and the staff handed it over to a stranger who took it home. This is a 90 day supply, retail cost about $3k. Only after losing my marbles did they get busy and start trying to figure out where it went. Life saving heart medication. Asked for a manager or owner call, NOTHING. Do better!

This is one of the places that always greet their customers with a smile. Twee was so helpful with…read moremy Amazon return. I wasn't able to get my phone to pair with my printer, so Twee took care of printing up the return label for me! Also, I never have to wait long in line. They are also located in a convenient location. Same parking lot as Walmart.

Friendly knowledgeable staff. I stopped in yesterday to get…read moresome shredding done. Oh you know moving and FINALLY Getting rid of useless paper products accumulated in my extra room. I had several brown paper bags of old bank statements, old credit cards, checks from old bank accounts and years and years of old tax documents. It did cost a bit more than I wanted to spend byt with a AAA card they provided a 5% discount. I feel much happier without all that paper. And let me give a shout out to the nice lady that had to deal with an angry lady in the other line. She kept her cool with an upset customer.

My husband and I went into this OfficeMax on a Sunday afternoon. We were purchasing a counterfeit…read morepen to confirm the cash we would be receiving from a travel trailer sale was not counterfeit. Zed was the person that helped us. He was so nice! He went above and beyond to help us. He even took us to a register to show us exactly how to use it. Showing us where to look and where to find the markings on the bills. The customer service we received from Zed was excellent! It's so rare to find this kind of customer service these days. Thank you!!

It is close to my house…read more Bad news? Poorly staffed and poorly run. Trying to get anything done in a timely manner is impossible. I stood in line for 20 minutes. It is ridiculous.