My fiance was in an accident a year ago and affordable towing was the company that towed the car to their lot. They started fixing the car without permission from my fiance and she was originally going to have it repaired at a different place. Since they had the car torn completely apart she reluctantly let them finish the job. WE are now on attempt number 4 to have the car repaired correctly and it is over a year later. All WE gets is excuses, not results. They were supposed to use new or refurbished parts to fix the car since it was a brand new car but used all used parts the first time around and instead of fixing it properly they just made it cosmetically okay to look at. The second time around they replaced the used parts because they did not fix the problem but still used cosmetics to hide their shotty work instead of fixing it like they should of. Every time WE bring the car back to get it fixed it is returned to us with either nothing done to it or we get the excuse that they have to order more parts which never happens. WE are going to issue a complaint to the better business bueareu, and quite possibly going to hire an attorney to recoup our losses, time lost from work, and the inconvenience of having to repeatedly bring the car in and be without transportation because of their shady and unprofessional work.WE are also going to make sure to let all of our friends and family and their friends and family know it is a horrible idea for anyone to deal with affordable. WE have pictures of their so called professional work showing they did not replace broken parts but hid them cosmetically which we will be glad to show anyone who is thinking of having their vehicle repaired by these scam artists. I have had nothing but trouble helping my fiance try to get Affordable towing to complete the work they took upon themselves to do. read more

Affordable was supposed to arrive at the garage holding my vehicle in an hour. They arrived immediately and could not wait 15 minutes for me to arrive because the tow truck driver had to take his wife to a doctor's appointment (how he intended to tow my car in under 15 minutes is beyond me). He said he would be happy to tow my car after the appointment. That was fine with me. I arrived within 10 minutes of the tow truck driver leaving and paid my garage bill. I watched while the garage left a message with Affordable that my car was ready to pick up. Affordable never came back. The garage called them again the next day, and still Affordable did not pick it up. Affordable never called me to explain the situation. I called Affordable the following day, and each person I spoke with was very rude and had no customer service skills. None of them let me finish a single sentence from the second they picked up the phone. They kept interrupting me and telling me, "You let ME speak first, and THEN I'll listen to you." I was astonished. They literally would NOT let me speak. Any time I opened my mouth, they would tell me (their customer) to be quiet! They would not listen to me when I said my garage bill was paid within 10 minutes of the tow truck driver leaving (30 minutes before the tow truck driver was even due to arrive) or when I said the garage has called them multiple times. read more

So we got connected with Affordable Towing on 6/18/15 when my wife, kids, my mother and I, were driving to Springfield from St. Louis for a funeral. We broke down 18 miles outside of Springfield. We called our roadside assistance through our car insurance company. The insurance company called Affordable...they said they would be there in 45 minutes, it took them 2 hours. We were a little irritated by that, but that is where the negitive ends. Tom was the tow truck driver that went WAY ABOVE AND BEYOND OUR EXPECTATIONS...He explained there were closed roads due to flooding and house fire. He took us to a garage that was exceptional in service. Tom (the tow truck driver), stayed with us at the garage while I tried to get a rental car through Enterprise. Enterprises' new slogan is "We'll pick you up....unless it's 15 minutes to closing time....then you're on your own!"...Tom took us out to Springfield airport to get a rental car and stayed until he knew we were setup with a rental car. He didn't have to do that, but he did...just when you think there aren't good people left in the world....one steps up and proves indeed there are!! THANKS TOM!!! read more

Don't even deserve one star! So my my breaks went out jamd I'm in the middle of moving so all of my clothes were in the back seat of the truck and we called Affordable TOwing to tow our truck and long story short we get home from work get in our truck and my clothes are scattered EVERYWHERE!! Trash bags were ripped open and all over the front seat the took everything out of our glove box everything had been gone through all my clothes are gone he left towels and socks. He even took my UNDERWEAR. We also had hundreds of movies in this big ass box back there and it's gone he took that shot and took the rims to our tires and took a tire out of the bed of the truck. So we end up finding out ether name of the guy who stole it all and we call him his name is Richard. And as soon as we talk to him he ammediatly threatens me and my fiancé saying he is gonna come find us and beat the shit out of us. Yeah okay dude that's perfect that just makes you more guilty. So now I have lost my job and am homeless because we can't pay bills with just my fiancé ha being a job I have no clothes to wear to work except a dirty tank top and my fiancés underwear. read more

We were on our way from San Diego to Toledo Ohio when our motor home broke down between Springfield and St. Louis on I-44. Called Affordable towing and JR showed up 2.5 hrs later but that is when we were told he would be there. He was unable to fix our problem on the spot but towed it to his yard. He also gave us a ride to the motel and picked us up the next day and got us to a rental vehicle. JR and his family went way out if there way to make sure we were taken care of. Thank you again JR. Would highly recommend them. read more

Insurance company sent these guys. Horrible company. Tow truck driver showed up chewing on his cheek and all jittery like he'd just done a bunch of meth. I have him on video scratching my wheel with a chain and getting frustrated and hitting my SUV. Also when I got into my SUV I noticed the seat was cut (I assume something in his back pocket) and a trim piece on the gear shifter was missing. Thankfully all of this is on video. If you have to use this company like we did, RECORD EVERYTHING! read more

My son not only left his lights on all day killing his battery, when I got there to him to jump him off (which I have never actually done), he locked his (only) key inside. There was some slight misunderstanding on getting someone out to us, but even with that they were very prompt. The guy that came was very nice. He unlocked the car and helped us with the jump. I'm terrible with names... but this guy deserves a raise! I would recommend them to anyone. read more

I called this morning to get my car towed to the mechanic. The lady who answered was very nice, the people who towed the car were very friendly and helpful. The cost of towing was a whole lot less than what I paid the last time I was towed (8+ years ago). All in all, for having to have my car towed, it was a very good experience and I was very happy with them. Hopefully, I won't have to have my car towed again, but if I do, I will call them. read more

I used affordable towing through my road side assistance. They were there in less then 20 minutes, and my technician was so nice. He even offered me a donut! I was at work at the time, and he was nice enough to deliver my keys inside when he was finished so I wouldn't have to wait in the cold. Good customer service is hard to come by, and I received outstanding customer service from affordable towing today, I highly recommend them!!! read more

Great service! A few weeks ago my son's car broke down and after calling 3 tow companies in Springfield, Affordable had the lowest rate. The guy (sorry, can't remember his name) got there much quicker than the ETA. Then he was able to get my son's car running (in the rain, no less) and saved us from having to tow it - saved us a lot of money! Thank you so much for your kindness! read more

I would recommend affordable towing for all of your towing needs. I was traveling from St. Louis to Springfield when my alternator went out. They were quick to respond, the driver was friendly and professional and the people at the shop were very eager to help. They got my car fixed and got me back on the road. And the name is true...very affordable! read more

Affordable towing is some of the hardest working people that I know may literally work day-and-night to try to satisfy their customers so the nicest guys that you'd ever meet doing a job that most people would never think about giving up their time their families and I appreciate all they do read more

Very happy with my service. Chris and his wife were on the scene for me in about 20 minutes. I had worked all day and left my keys in the car. After there arrival i was on my way in 10 minutes. Very nice people. Polite and helpful. They are my go to towers read more

Affordable is right.... These guys are $15-20 cheaper per tow. William has helped us a few times and he always goes above and beyond.... Great experience everytime read more

Called on a Saturday night and they were there to tow my car with in an hour. Very nice workers. No problems what so ever!

Affordable towing is very professional and reliable. These guys work hard. Rain hail sleet or snow you can call them.

Driver was very nice,experienced,and patient in training another driver. Step by step. Great customer service. 10/10

Great experience, would highly recommend for any towing services needed. They were very fast and knowledgeable

absolute total crooks!!! do not use this company. these scumbags are pirates!!! read more