I highly recommend Sibley Appliance for all your home appliance needs. Over many years, Mr. Sibley…read morecontinues to provide prompt, quality service and is very knowledgeable on all appliance products. He also backs up his installations, providing follow-on services with timely service calls.

David Sibley, owner, showed up on time, was clean, knowledgeable and friendly. He nailed the…read moreproblem with my refrigerator immediately and repaired it at a reasonable price. It doesn't get any better than that.

These five stars are all for Shirley at the Pro Desk!…read more Man, it is great watching someone who is ace at their job. I had a weird piece of crown molding I was trying to match, with some old outdated serial number on it. She knows her system extremely well, and jumped right in, calling all sorts of different departments, finding out the current manufacturer's new name, and checking stores all over. It was like hunting for the Ark. I thought at one point she was going to pull out the Staff of Ra and wait for the sunlight to fall upon her rolodex. As it turns out, this stuff is unavailable, but I can safely put the search to bed, given the thoroughness of her efforts. Oh, she was simultaneously training someone on this whole procedure, with remarkable ease. Keep rocking the Burg, Shirley.

Hoke depot management, after waiting for almost 15 minutes for and associate, decide to went front…read moredesk for assistance and the cashier told the last associate left at 5:30pm so no one was able to help me out to set up my garage door contract, why the store is open till 9pm when there's no associate to help customer, definitely we living hard times.

Lawrence is very responsive and fixed my plumbing problem well and fast. He also, looked an…read moreunrelated issue with my hvac and made recommendations which is what I asked for. So contact Lawrence for a variety of handyman needs as he can handle alot of types.

received a service check on MON and was scheduled for WED AM for the final installation of a…read morecompressor. That was changed due to the part to FRI PM (1300-1600}. The technician arrived after 1500 and did a wonderful job during his 2.5 hr visit. The $850 labor charge for 2.5 hours seemed excessive, but the job was completed.

This is the place to come for great prices. One-on-one care and personalized attention, and trusted…read moreadvice. I have purchased so many appliances from this place, to include some for my daughters. This is better than one of those big box stores (Low-s or Hom- D-pot). You might get appliances installed the next day, but you really can't trust the installation. The Appliance Place has certified employees who know how to install washers, dryers, refrigerators, stoves, and ovens. I have bought all of these, to include a garage fridge which works well in cold weather in the winter and in hot weather in the summer. I won't go anywhere else!

Nice but pricey! We got the speed queen commercial laundry machines that were commercial grade…read morequality. James was awesome with his sales and service expertise. This appliance store isn't like those big box stores where personal customer service is "dryer" than plain toast! Here you get primo customer care and support! So, the prices are worth the extra "change"! Next time we need to upgrade our kitchen or laundry appliances, this is the place to go!

lousy people to deal with not open sat or sunday , they will tell you they are open sat,...they are…read morenot, they sell junk appliances and have people who know nothing. they have recording that says all calls returned,...they do not return phone calls.

I contacted Best Stop Exchange for assistance fixing a GE glass top electric range that I purchased…read moreoff of Facebook Marketplace (which I don't recommend doing considering my experience there). The women I spoke with (I believe it was Melissa, apologies if I missed your name!) on the phone was very polite and helpful, answering my questions over the phone and scheduling a diagnostic call in person. She was able to quickly find the issue, and repaired the problem the following day. Best Stop Exchange offered a much better diagnostic fee than other shops I contacted, and their repair price was also very fair. I would recommend and use them again for appliance repair needs.

We ordered a $3 part for our kitchen faucet. My husband asked if we can pick it up, and was told,…read morebecause I am a retired employee, shipping would be free. One month later I get a call saying you made a mistake and shipping would not be free. She asked for an additional $12.00. I am still unhappy. It was your mistake. She told me this was a new policy started at the beginning of the year. It's April! I am just floored. Talk about bad customer service.

I had a complicated defective, shower head (Hans Grohe) issue in that it was 12 years old and the…read moremodel was no longer available. I worked with Tyler Booth, Manager, in the Williamsburg, VA store and he found a solution that worked. Everyone from the front-desk (I'm glad you are here) greeting I received to the "can-do" and "will-do" attitude of Tyler to help resolve my issue in a cost-effective way was above and beyond outstanding service. We have used this store for other home improvement projects and that is the attitude of everyone who works there. I will continue to use this store based on how I am treated and valued. Thank you Tyler, and all the employees at the Williamsburg, VA store.

Small family owned business, with reasonable prices on appliances and in good conditions for low…read moreincome customers. I can not afford new so this location is perfect for me.

If you buy from here hope your appliance doesn't break. Bought an Asko dishwasher in December and…read moreit stopped working on February 16th. Believe the other bad reviews about their customer service, now under new management Jason Medico, sales Casey Franz. We went over a month of downtime and zero proactive communication from the store. It shouldn't the customer's job to chase down management for updates on a defective product. On March 2nd RVA Repairs, Lakeside's Asko service third party came for ten minutes and said they didn't know the problem and said would order a new main board, UI board, and latch but wasn't 100% sure that would fix it which would also be another two week turn around time to order/ship the parts and fix. Ended up having Asko send a replacement on March 9th with Lakeside Appliance's contractor who they've worked with for "over 30 years" to install it the next week. No service window was provided for when the plumber contractor would come to install new dishwasher. Had to call Appliances on Lakeside to contact them to let me know when the installation time window was. Kevin, the contractor, scratches the front of the dishwasher right off of the van and scratches the doorhandle while installing it. Avoid this store if you value follow-through and reliability.

My salesman ordered me a Maytag stackable washer and dryer. It took 10 days to arrive, and the…read morecontrol panels of the washer failed almost immediately. 10 days later, the store doesn't yet have the parts in stock to fix the washer. I agreed to let them fix rather than replace the unit, but now I am sorry. They have no parts in stock for repairs to defective Maytag washers, to say the least. They leave me, a once hopeful Fan customer, without recourse for 14 days and counting. This shouldn't be. If you make your claim to be excellent at service, installation and sales, be EXCELLENT. Lakeside has no power to make Maytag rush a replacement control panel for a garbage washer unit. Shame on Maytag. At the same time, shame on Lakeside for not being better able to back up their claims to excellent service with any kind of muscle. Susan Micari

I have a GE PROFILE front loader washer that stopped working a few months back... I had Appliance…read moreService Solutions come out to my home and Jeremy S was very knowledgeable and helpful with fixing my appliance after a few other companies came out and couldn't help... he was very informative and thorough with my washer... replaced my main control board and made sure it worked before he left my home... now it works wonderfully... I highly recommend Appliance Service Solutions to ANYONE with an appliance issue... I'm very impressed and grateful for Jeremy being thorough with my appliance....

Three service visits to repair our Samsung refrigerator water/ice dispenser. Their repairman had to…read moreYou-Tube how to get the panel off to start the repair. Refrigerator still not working and they will not stand behind their work or their parts. Would rate them a zero if I could. Called to speak to the owner who is a man who definitely is not interested in happy customers. We spent over $750 dollars and he wants to blame the problem on the manufactured parts. Not sound logic considering the original Samsung parts lasted years. Not sure they used factory parts or knock offs. WOULD NEVER RECOMMEND THIS COMPANY!!!!!

Yikes! This was a huge disappointment! Out of the 3 HUGE buildings, there was only one open. I was…read moreable to get some storage baskets and some VA peanuts , which I could have gotten at a million times other places. I expected to find a bunch of local pottery, but there was a lot of imported pottery that was beautiful, but again I could have gotten anywhere at a cheaper price. All of the people working there are lovely .

As a kid, I loved going to "The Pottery" as it was a dusty little oddity with gems in every…read morebuilding. My aunt decorated her first salon with the gorgeous rattan/wicker furniture, unique plants, actual pottery and dried flora. I tried my first makeup here, a sample of the first clean pressed powder and clear mascara, giving natural glam at 15. One of the few regrets in life was not purchasing this massive, unpolished, solid wood, ornately carved chest for $90. Im sure I would still have it. Snacks and foods to fuel the searches, tucked away in warehouses, it was interesting. But everything comes to an end.... This new Pottery is over priced, deserted and it appears to be a town centre-styled strip mall with the big building letters on its sides. Not too many unique items unless you're interested in a $800 Adirondack chair or a $300 iridescent glazed flower pot. Please rename this place, it is not "The Pottery".