I was extremely disappointed. I asked Matthew to leave. He didn't seem to get the point. He was…read morequite rude, accusatory and put me on the defensive in my home. I felt unsafe and wanted him to leave. He continued to argue with me. I demanded he get out of my door as I followed him out. He pushed a button on whatever was in his pocket. His voice changed as he said "I have the right to refuse your service." I said you are in my yard. I declined your service when I asked you to leave. I called to complain and got zero concern. I asked if there was any reason to complain? Makayla chuckled as she said nope. I guess there is no one above Makayla and Matthew at Best Day which they did not provide.

Best Day Appliance came out to service my GE washer due to a rotten egg smell, made worse with the…read morewarmer seasonal temperatures. Matthew B responded to the service request. He walked in, without ever removing his backpack, stated that I needed to purchase something called Afresh to get rid of the smell. I stated that I have lived in this house for 24 years and have used this particular washer for almost two years and this problem has never before arisen. He then stated that he has "done this job for 8 years and he knows what he is talking about." Needless to say, I am quite bothered that I waited all day for Matthew B to walk in and tell me to buy Afresh. Although he was not rude, he was certainly dispassionate about my situation and suggested that maybe I should look into buying a more expensive washer. I called the Best Day Appliance office and spoke with the Office Manager who informed me that she is the only avenue for filing a complaint and that Matthew B is the only technician who works for Best Day Appliance. It's quite possible that Best Day Appliance is a mother/son business. Matthew's mother was nice enough to give me the phone number to Assurance if I wanted to request that they send a different company out to assess my machine. I wish Best Day Appliance all the best but they were certainly of no help to me today.

I want to thank Larry's for staying in touch with me thru the process. I was frustrated at first,…read morebut you can't control when the parts come in. They gave a schedule and stuck with it. Quality workmanship from the tech. Had two appliances done in one call too. Thank you again.

Did not follow up on service call after accepting and diagnosing a job from LG. Ghosted all texts…read morewith no explanation. Beware of a company filled with excuses for its service and take note if reviews and comments are turned off on social media pages - there is a reason.

Called Umbrella Appliance because my fridge went out and Said was at my house in less than 24…read morehours. He brought all the parts needed for a fix, nothing had to be ordered; he worked the warranty with LG; and he had my fridge back working promptly. Excellent service!

The phone was promptly answered when I called about a non-emergency repair to our refrigerator. An…read moreappointment was set for 2 days out with a 2-hour window for arrival. On the day of service our technician Jim called about 20 minutes before arriving to let us know he was on the way. He arrived during the promised time frame and very quickly diagnosed and repaired our problem. Jim was prompt, courteous, competent and professional, and the charges for this service were quite reasonable. We will definitely use WE Service in the future if a need arises. I'm a completely satisfied customer!

When we called to schedule appointment we were told it was $89 for visit which would be…read moreapplied/deducted to work done. Yet after completing work they said that was not the case, the labor was the $89 plus part cost and installation. Deceptive tactics n bad communication. NOT RECOMMEND!

Friendly and professional. Larry was extremely knowledgeable and helpful. He was sent by my…read morewarranty to fix a Washing Machine issue. He diagnosed the problem to actually be a Dryer issue. He was prompt and flexible with time constraints strongly recommend in the future.

The Technician at this company was horrible. There was little to no troubleshooting experience…read morewhat so ever. The technician did not perform a diagnostic check what so ever on my unit in question. I am a professional Electronics Engineer with lots of Electrical and diagnostic experience. I observed the tech's troubleshooting techniques. Completely illogical! It was all guess work. The problem was not resolved. I was so frustrated after almost a month of back and forth with phone calls and text messages for status and a logical path forward to resolve the issue, I just gave up and went another route. Do Not under any circumstances contact this vendor for any repair work on any of your appliances. They deserve 0 stars! Completely UNSAT

Six days for the tv to be returned to another state farther away then where it came from. Still…read morewaiting for tv to arrive at Best Buy in Kentucky for refund from North Carolina. Tv from Target arrived very fast with no issues at all. It is a real shame Best Buy has gotten this bad.

THIEVES!! On March 28, 2026 I purchased two s26 glass screen protectors. One from the store and…read moreone ordered online. Total purchase $56.14. I tried to use the one screen protector from the store, and it just did not work. Today, I returned the unopened s26 glass screen protector that I had received by mail, expecting to receive $28.07. The employee LIED and said because it was part of a bundle they could only refund $18.72. I asked what bundle and the kid just shrugged. THESE PEOPLE ARE THIEVES. DON'T BUY ANYTHING AT THIS STORE. Best Buy owes me $37.42 for two nonworking screen protectors. Then they owe me a few hundred for wasting my time.