Six days for the tv to be returned to another state farther away then where it came from. Still waiting for tv to arrive at Best Buy in Kentucky for refund from North Carolina. Tv from Target arrived very fast with no issues at all. It is a real shame Best Buy has gotten this bad. read more

Best Buy - This is the way it was received. It was a 43" tv in a box for an 80" tv. Got it yesterday and returned today. - Electronics Near Me - Williamsburg, Virginia

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THIEVES!! On March 28, 2026 I purchased two s26 glass screen protectors. One from the store and one ordered online. Total purchase $56.14. I tried to use the one screen protector from the store, and it just did not work. Today, I returned the unopened s26 glass screen protector that I had received by mail, expecting to receive $28.07. The employee LIED and said because it was part of a bundle they could only refund $18.72. I asked what bundle and the kid just shrugged. THESE PEOPLE ARE THIEVES. DON'T BUY ANYTHING AT THIS STORE. Best Buy owes me $37.42 for two nonworking screen protectors. Then they owe me a few hundred for wasting my time. read more

Knowledgeable, friendly- each sales rep. Can answer your question or they will bring a person that is more knowledgeable than them

Best Buy's return policy just cost me $3,000 -- I'm never shopping here again. I bought $3,000 worth of items and every one said "returnable until July 22" on Best Buy's app, website, and emails. I went to return them on July 22, and the store claimed my window had closed on July 17 -- even after I showed them their own proof. Manager wouldn't override. Corporate refused too. Then I spent my entire day: * Trying to return via FedEx (QR code didn't work) * Re-boxing everything myself * Driving an hour each way to a FedEx that could process it * Sitting on support chats/calls for 4+ hours To make it worse, the most expensive item couldn't be shipped, and now it's too late to return in-store. Best Buy's system says one thing, employees say another, and customers are stuck paying the price. I've shopped here for years -- never again. read more

Greeter at Best Buy suggested Amazon for a Beltone hearing aid charger since BB doesn't carry medical charging devices.

I wish I could give this place negative stars. Called them to see if I could have someone look at my son's meta quest and waited on the line for an hour. When someone finally answered they told me that even though I didn't purchase the item there, they would at least troubleshoot the issue for me and made me an appointment to see someone. After driving 45 minutes in traffic to get there, the geek squad kid (that probably hadn't done a single thing all day because of how dead this place is) wouldn't even look at it because I didn't buy it from them. This store just keeps taking L's. It would have made more business sense to at least look at the headset and possibly gain a new customer for accessories and other items but I guess that was beneath him. I'm surprised this place hasn't gone out of business yet. read more

NEGATIVE STARS!! My husband and I purchased 3 appliances last week and scheduled the delivery the follow Saturday. we purchased a refrigerator, stove, and dishwasher. The day before, my husband confirmed the delivery for the following morning. The next morning, after confirming delivery once again, we had our older appliances picked up because we gifted our older appliances to friends in need, leaving us without a stove or refrigerator. No big deal, right? Our Best Buy delivery is on its way. Well, 30 minutes prior to the scheduled AND confirmed delivery, we get notification that the delivery has been cancelled and was rescheduled for a week away!! Obviously, this is a big problem. Not ONCE did Best Buy apologize OR take ownership for this. The only thing we got was a, "Sorry for the inconvenience. There is nothing else we can do. It's the weekend and no one is working." Needless to say, we have to take matters in our own hands since Best Buy was not willing to fix their mistake because they viewed this simply as an "inconvenience". The ONLY solutions we were given were: 1) Cancel your order 2) Pick up the appliances yourselves; asking friends and family LAST MINUTE to help us (there was a reason why we pay for delivery) 3) Deal with the new delivery date; living without a stove or refrigerator for almost a week, HOPING Best Buy will actually deliver on the rescheduled date WE picked up the appliances that same morning by asking family and friends for help on their Saturday LAST MINUTE. After paying for delivery and haul away. The customer service we received was below any corporation's standard. Had it not been for our friends, we would have been without a stove or refrigerator due to THEIR poor customer care and planning. After this ordeal, we realized and remembered that this exact circumstance happened to us in May with our washer and dryer through Best Buy. We were able to cancel that order and wait another day for Lowe's to deliver the same set the FOLLOWING day! Needless to say, we are DONE with working with Best Buy on any future purchases. We have been loyal customers for the past two decades; they have made it clear that they do not care about their customers. This was a $4,500.00 order. I would rather pay TWICE the amount to a company who can hold up their end of the deal with customer care and product satisfaction. Cancelling an order 30 minutes BEFORE CONFIRMED delivery is not going to work for me. To add insult to injury, they were the VERY opposite of understanding, accountable, or solution oriented. EDIT: I was contacted today by Customer Care, who offered $50.00 store credit for our poor experience. I politely declined. This is how companies fail. Once your customer service is no longer a priority and money is the only driver to your business model..you start having issues. read more

I was in there today to look for a security camera. The moment I walked into Best Buy I was greeted. The sales associate had asked me what I was looking for which was security cameras. I had two brands in mind and he had helped me decide between the two. He was real friendly and nice. read more

I cannot describe the hassles I've gone through over the past week trying to get a large flat screen tv delivered to my home. I was given a confirmation for a Wednesday, it didn't show. I called,,took 30 min to get a person. They said sorry, a glitch. Scheduled it for next day, Thursday. Got a confirmation. Driver arrived. Tv was not on the truck! Called and after another 30 min got a person . Apologized. Said they could not do next day, Friday, as others had already been scheduled!!! Forget my two days of hassle. They set Saturday. Got a confirmation. Told it would be late Sat as they had other orders!!! Again, forget my three day hassle. I called for a manager. After 30 min, was told I would be placed at the top of the list. Just got a confirmation email that said, late Saturday NEVER BUY HERE, ESPECIALLY WITH A HOME DELIVERY! read more

Sick and tired of calling to ask a question and getting an overseas call center!!! How can a business stay in business when you can't contact them locally. read more

Lacking in customer service. You can be left standing for what seems like an eternity. Worse still the geek squad seems to be absent. Nobody greeting customers at their area. Nothing. read more

Worst service ever!!! Stood there for a long time waiting for anyone just to notice me. It used to be so annoying trying to browse years ago...now it's the opposite problem. read more

I've been going to this store for years. Staff has always been ready to help and guide you to the right direction. I have had home deliveries with no issues including appliances and installation. Everyone is friendly and helpful. read more

I had ran all over this area looking for a case for my IPad like I wanted. You can not get too much information over a phone. They always wan't you to make an appointment due to the Covid. Well. I tried this store and described what I wanted. In a few minutes the Service Man returned and said I have one black one. I asked him to hold, I would be right there. I got what I wanted at a reasonable price and he was very friendly too! Ithanked him for his assistance. read more

don't buy a hp printer and hp laptop from them, unless you are a certified repair person!!!!!

We went on scouting trip to Best Buy today to replace a refrigerator, dishwasher and a wall mounted microwave oven. We arrived around noon. The store was bright and well laid out. We were greeted as we entered. We were able to leisurely inspect our first appliance. A sales person asked if we needed help, determined our needs and sent over Isaiah. And for the next almost hour Isaish assisted us with our question and concerns. He was informative, courteous and a no pressure type of guy. We will do due diligence and compare shop tomorrow, but have decidedly based on our positive experience will most likely return to make our purchases with Best Buy. read more

while there the employee got visibly annoyed at the fact i was price checking pc parts and then proceeded to tell me they dont price check everything only select items, then i asked "can i see the item i cant see the specs" (bc it was behind a display and i was trying to find it online) and he responded "you cant see it now." then when i asked if they had airtags he said we might be out and then stood there didnt look it up didnt check and so i just said ok and moved on and on top of that unlike the best buy down in newport news this one doesnt offer military discount read more

The employees are the most helpful that I've seen in any large store. The merchandise is considerable and the employees are familiar with most everything. I highly recommend this Best Buy. read more

An abysmal store. In an age where Amazon is trumping retail left and right you'd think BB would adjust towards more customer centric service. It hasn't. This stores employees are lazy, unknowledgeable, unfriendly. The products, are over priced and curated poorly. Under no circumstances is this a "Best Buy". It's a dying chain clinging onto the laurels of customer ignorance. I have far too many anecdotes to list detailed bad experiences, suffice to say I've learned my lesson. I'm done with this place. Although fool me four times, shame on me I suppose. read more

I've been to this store three times to try and buy one go pro and the stuff I need for it. Every time I call the employees conveniently tell me there is nothing they can do it and my job to fix my order online. What a joke. Nothing about Best Buy that was good exists anymore. read more

Terrible service, dumb song is all you get, no one ever answers, will never buy there again, will not deliver merchandise, this may end up in court, just want to talk to someone about delivery date, lies, lies , and more lies, take your money and never deliver. Rating is a minus star. read more

My package was sent through UPS. UPS has canceled my delivery twice now and want me to pick it up from their access point (what's the point of delivery if I have to go to a store anyway) so I asked if I could get them to either change my order or cancel it and allow me to pick up my product from their store. They couldn't do either. All they offered was a refund that would take 15 DAYS! Moral of the story... DON'T USE BEAT BUY WILLIAMSBURG DELIVERY read more

Work done in my vehicle not satisfactory. The Geek Squad Supervisor "Ms. M", spoke as if she did not want me to do another survey. No customer service skills and was passionate "saying my vehicle was difficult". I have the paperwork and no one went over the damages annotated when I pick my vehicle up. read more

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A few days ago I went to purchase new ear phones for my fiancée and I. After waiting 5 minutes for the assistant to help me so he could finish talking to co-workers, I picked out the two earphones I was interested in and the employee insisted on not allowing me to hold them so I could look at the features. He was visibly shaking as he was showing me the box and fumbling on his words as if nervous. I said I wanted both of those earphones and told him I can carry them to purchase them after he followed me around and he said "we don't allow customers to carry expensive stuff to the checkout line." Which I know for a fact they do. Do not go and shop here unless you want to be treated differently just because the way you look. If this is in fact a policy, I can respect and understand it, however, I believe the execution of the employee enforcing this policy is misguided, and as a result will result in customers feeling singled out. read more

This is one of the more "attentive" Best Buy stores that I have visited. I just moved to the area and have been here many times. Each time I have had more help then I've ever had at any other location. I've bought to 55" tvs from this location as well as an Xbox one and some other smaller items. On each visit for the tv's I was helped for almost an hour with 2 different people who knew waaaay more than the average sales associate. I used to only go into Best Buy to "hold" a product before buying it online elsewhere, however recently I've been making all my purchases in person due to this location. read more

Jevaughn and Tom are the best guys here to work with they always bring a sense of community to the building and seem to always have the best interest of the customer in mind read more

I went there cause my computer was slow, I dropped it off. When they told me to come pick it up they said it had too much porn on it and that I needed to stop downloading videos from pornhub.com. read more

I needed a backup camera for my Prius. Went to Best Buy and set up an installation appointment with Geek Squad for three weeks later - parts were ordered. The week before the Monday morning appointment, I got four email reminders, followed by a phone call (from a human being) Saturday evening. Sunday evening I get an email saying that a cable hadn't arrived yet. So I called the store, the person checked with the tech in the back, and they said all was fine - they had the needed cable. Went there Monday morning - nope, part hadn't arrived. Cancelled the whole thing and will go to the dealer. I understand parts being late, and the messup with the tech is not acceptable, but not horrible. But calling me 36 hours before the appointment to verify, even though a part hadn't arrived, is outrageous. I wasted two hours, and won't use that store again. read more

Just awful! Shop from Amazon, Staples, or Office Max. Customer care is terrible. Very upset. We have spent $10,000+ over the years and they are losing us over $50 brand new boxed up ink they sold us. All I wanted to do is exchange for the correct ink for the printer bought in their store. Never again. Buyer beware!! read more

Horrible customer service!!! Well at least in the Mobile department. They had only two folks frantically trying to figure out how to connect a phone. Customers are piling up at least five in the last 40 minutes. Other employees just walking around watching co-workers none offered help. Finally a supervisor who had walked by 3 times offers assistance. The supervisor tells another employee to start taking down names and what we will need assistance with. Then he finally offers to help us get started only to find out they don't have the phone advertised. We just waited 45 minutes to hear him say, "I can order it?".....Really all this waiting for that!!! Well I could do that too, hey Best Buy ever herd of the internet / World Wide Web? The point of coming to the store is to buy that day. Terrible customer service and management!!! visit was on 16 Jun 13 at around 3:30 p.m. read more

Bought an expensive Samsung washer and dryer from this location. After three months dryer stopped working. Best Buy says they warrant appliances for fifteen days, after that buyer must contact manufacturer directly for repairs. Samsung says they can't find a certified appliance repair company in Williamsburg. So I sit with a broken $850 dryer and no assistance in sight. Very disappointing. I have Samsung televisions as well as the washer and dryer previously purchased from Best Buy. Likely will be my last Samsung purchase and my last purchase from Best Buy. read more

"I had a horrible experience the past 2 visits at Best Buy in Williamsburg, VA. My first visit I was trading in my iPAD2 for store credit. The lady could not find my serial code in "THEIR" system even though she had Apple on the phone and they had it under my name. She said well it is a glitch in our system so we can not take it. My second experience I was returning a zip drive that was never opened that I purchased less than 30 days ago. Best Buy has a ridiculous policy that they only refund items purchased under 2 WEEKS! I do not know any other store that has a ridiculous policy like this one. I am turned off by Best Buy...I will NEVER shop there again. TERRIBLE CUSTOMER SERVICE and Corporate policies!!!! read more

Don't go to there cell phone department they are a bunch of idiots. And they are very rude as well.

You have to get some customer wifi in here! I can't pull up my rewards certificate, not sure I'll be back to make my purchase at this location. Everyone was super friendly! read more

A smaller Best Buy that didn't have the batteries I was looking for. I'm sure it has the latest electronic gadgetry, but not sure how extensive their selection options are. read more

I've been having problems with my phone for 4 months over a update that keeps downloading and never installing burning up data. My husband has spent hours on the phone with Verizon. They never could figure out what was wrong with the phone and said i just need to replace the phone its not very old its a note 3. Samsung said to take the phone to best buy to their samsung store. So we went and talked to Jeremy, he was awesome and fixed my phone in 5 mins!!! I im so happy with the great service :) read more

Always have a positive experience when I shop here. The staff goes out of their way provide excellent customer service. I have purchased camera equipment, small appliances and other smaller items and never had a problem. read more

I went into Best Buy two weeks ago and purchased a laptop. I was hesitant to make the purchase because the sales guy was pushing me to open a credit card and wouldn't take no for an answer. after I told him five or six times that I wasn't interested i still went forward with the purchase. I purchased on Saturday and was told the computer would be available for pick up on Friday. Friday afternoon came and I heard nothing from them so I called. They told me that the computer was delayed and had no idea when it would be in. I later got an email saying that I should get it by November 19 and they were sorry for the inconvenience . I decided to stop into the store tonight to see if they had any further info on my purchase , the girl told me that they don't even sell the computer I purchased and it was actually ordered through an outside vendor . She told me the computer should have never been sold to me because none of the Best Buy stores carry the item. I began to get angry because they charged me almost $1300.00 for a computer they don't sell but have on display!! I told them I wanted my money back. She asked me if I would like a credit to get something else and I told her no . The girl was having problems giving me my money back but eventually was able to refund my money. After she refunded my money she apologized and said she hopes I can find a new item to purchase in their store. I told her after this I will no longer make purchases at Best Buy stores and will be going directly to Apple from now on. read more

Tonite was Best Buy's last chance to keep me as a customer. Demo equip broken so no way to test headphones, store personnel arrogant and unqualified. Also if you have reward points good luck with that....just horrible. I gave a one star because I could not find a zero star option. read more

I purchased a radio online and had it installed at this location. Anthony was very polite and professional. His approximate wait time was good and on point. He went out of his way to show me how to work the radio and where everything was located. I am pleased with his customer service for this transaction. read more