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Gamestop - Storefront inside the PH mall

Gamestop

(3 reviews)

Son of mine is committed to visiting as many Gamestops as humanly possible. We found our way to…read morethis one in the Patrick Henry Mall over New Year's holiday. Looked identical to the other 45 shops we have checked out, but then again, I don't see what my 14 year old does with his panoscopic vision. All I know is that I walked out $70 lighter after he picked up a set of gaming headphones. As always, there was at least one complete geeked-out employee who answered every question with ultimate enthusiasm, and was having difficulty shifting between his realities. They communicated in their private dialect as I listened in wonder. Who knows? Maybe these guys will save the Universe some day.

Simple GameStop in the Patrick Henry Mall, I don't know why but there are two of them in this…read morelocation for some reason. I prefer the GS next to Forever 21 because it's bigger and a little bit more spacious. They have plenty of options for used and new games for every console. The staff is generally friendly and in the know in regards to new games coming out and reccommending decent games. As a girl gamer though its annoying coming in here and people assuming I'm buying something for a guy or that I'm here for girl dance games only ( which I do own, tyvm) and I could do without the guys here getting all creeper status. Overall, I don't and probably never will understand why people go to Best Buy or other major retailers for new video games, just buy them here. They tend to be cheaper and used games still function just fine. Oh, and take advantage of the Power Up card, good deals, especially on used games. I've been going to GameStop for as long as I remember and will continue to do so.

Gamestop

Gamestop

(4 reviews)

1-Star Review I…read morerecently had one of the worst retail experiences I've ever had between two GameStop locations, and I feel compelled to share what happened. I traded in three games and received $10.50 in store credit. I then purchased two games -- one for $34.99 and another for $14.99 -- using my own money. However, I was sold the wrong game for my console. When I went back to the first store, an employee named Shane admitted the mistake and directed me to another GameStop to exchange it. At the second store, things got worse. While trying to do the exchange, I witnessed a strong-arm theft -- someone near me ripped something off the wall and ran out. This was extremely disturbing, and I felt unsafe and shaken. An employee named Jack was on shift, cursing and acting unprofessionally toward customers during the incident. Amid all this chaos, he gave me the $17 difference back for the correct game. Unfortunately, the game I was given was damaged -- it had visible scratches, a watermark, and no insert -- and it wouldn't even work in my console. When I went back again (yes, again), Shane was now at the second store. I tried to return the damaged game and told him how upset and unsafe I felt during the earlier theft incident. Instead of being understanding or helpful, he dismissed my concerns and said he couldn't process my return. Even though this all happened within one day, I was told I'd only get store credit instead of a refund -- even though I originally paid in cash. This whole ordeal involved: * Two different GameStop locations * Three separate trips * A faulty product * Unprofessional employees * And a disturbing in-store theft I've been left with no working game, wasted time and gas, and a lingering feeling of being disregarded and unsafe in your stores. I'm still waiting for a proper refund and a response from corporate. GameStop -- your return policy, customer service, and in-store safety protocols need serious attention.

I love it here, I've come here a few times and every single time it's been great! One guy asked me…read moreif I could get 20% off since I was the first customer.

Gamestop - videoandgames - Updated May 2026

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