This place is my one stop shop for video games.Customer service is fast and I can just slip in and…read moreslip out.I've done a lot of business with game stop for the past three years.GameStop #1

1-Star Review I…read morerecently had one of the worst retail experiences I've ever had between two GameStop locations, and I feel compelled to share what happened. I traded in three games and received $10.50 in store credit. I then purchased two games -- one for $34.99 and another for $14.99 -- using my own money. However, I was sold the wrong game for my console. When I went back to the first store, an employee named Shane admitted the mistake and directed me to another GameStop to exchange it. At the second store, things got worse. While trying to do the exchange, I witnessed a strong-arm theft -- someone near me ripped something off the wall and ran out. This was extremely disturbing, and I felt unsafe and shaken. An employee named Jack was on shift, cursing and acting unprofessionally toward customers during the incident. Amid all this chaos, he gave me the $17 difference back for the correct game. Unfortunately, the game I was given was damaged -- it had visible scratches, a watermark, and no insert -- and it wouldn't even work in my console. When I went back again (yes, again), Shane was now at the second store. I tried to return the damaged game and told him how upset and unsafe I felt during the earlier theft incident. Instead of being understanding or helpful, he dismissed my concerns and said he couldn't process my return. Even though this all happened within one day, I was told I'd only get store credit instead of a refund -- even though I originally paid in cash. This whole ordeal involved: * Two different GameStop locations * Three separate trips * A faulty product * Unprofessional employees * And a disturbing in-store theft I've been left with no working game, wasted time and gas, and a lingering feeling of being disregarded and unsafe in your stores. I'm still waiting for a proper refund and a response from corporate. GameStop -- your return policy, customer service, and in-store safety protocols need serious attention.

I love it here, I've come here a few times and every single time it's been great! One guy asked me…read moreif I could get 20% off since I was the first customer.

My visit to the store was virtual. You can shop at a particular store on their Website. They then…read moreoffer same day delivery by Door Dash for $9.99. Store pickup is also available. The purchase was something of an emergency. My Grandson instructed me, the last time he visited, to buy my own Nintendo Switch so I could get better with the controller functions on his favorite game:). I hadn't yet followed through and he was coming for Thanksgiving. Panic!! I knew he hadn't forgotten because he would ask me about it on FaceTime calls. Taking advantage of the early Black Friday sales I was able to get both the switch & my Grandson's favorite game. It seemed far easier to choose Door Dash delivery than picking up my purchases at the store. On Cyber Monday I ordered some other "must haves" per my Grandson. I'm not in a hurry to pick them up after days of tutoring by a precious 9 year old. Grandma's suffering from Zelda burn out. The store is conveniently located in Haygood Shopping Center, which is on the west side of Independence Boulevard about midway between its intersection with Virginia Beach Boulevard & Shore Drive. Parking is plentiful in the popular shopping center, although at certain times of the day may not be close to the store you're frequenting. Thank you Game Store for keeping Grandma in good standing.

Just after Christmas my son was anxious to use his gift card money to buy gaming merchandise. This…read moreGameStop is located in the Haygood Shoppes off of Independence Blvd beside a ABC store. There is parking for this strip of shops directly in front. However, backing out with his quite horrific at times. There is usually plenty of parking in the lot and I found it clear of trash on this day. This store has been visited by me a half dozen times, or so. It is larger than most which means they have a larger inventory of new and used games and merchandise. The shop was really hopping with business and I wanted to tell my son we could come back later, but did not have the heart to dash his hopes of finding the game he was looking for. This GameStop has been well organized and clean in the past and did not disappoint me today. The manager at this store has been great on past visits and was moved to the Pembroke Mall location over Christmas. Even though busy we were greeted by an employee working the floor. I saw at least two clerks on the floor and two behind the counter. We made our way to the Wii U area was assisted by a clerk almost immediately. The employee was very helpful, but not pushy for a sale. After about twenty minutes of looking around he finally made a choice, but not before the clerk checked on us once again. With game in one hand and gift card in the other my son was ready to check out, but not before waiting in a line with five to six others. I am happy to report that the purchase of the game went smooth and the clerk was friendly. Out of the three to four GameStop locations I shop this one is my favorite. It is close to my home, it is larger than the others and I have always found staff available and friendly.

The Game Stop located just off of Greenbrier Parkway is a terrific place to get your game on…read more The staff are all gamers and they know their stuff when it comes to the latest and the greatest in terms of operating systems as well as the latest games available. Check out Game Stop if you're looking for a Christmas present for the gamer in your life or some fun for yourself!

These morons have no clue what they are talking about. Went to sell them a switch with everything…read morethat was included in the box. Still couldn't sell it. Also you legally have to have them reformat it in the store before they can buy it and failed to do so. These people are idiots and will never be returning.

This Game Stop was in a new shopping center and it's in a perfect location. There's plenty of…read moreparking and of course, new is always fun. There's nothing different about this one compared to the many ones in the area. One of the employees was nice enough to ask me if I could use any help and I told him what I was looking for. Unfortunately they didn't have it in stock. My little one was disappointed. Oh well. No biggie. Service was good. They did have a lot in stock.

Rude staff, willing to lie and mislead customers to make a sale. Bought my daughter a pre owned…read more3DS and was convinced to get the service plan on this item by the salesman. Two months later the POS wouldn't charge. Took it into this location and got attitude from the clerk as soon as we walked into the store. He took one quick look and determined that it was our fault the 3DS wouldn't work and the service plan didn't cover such damage. I walked out disgusted with how I was treated, like some bum looking for a handout. Against my better judgement a few months later I bought not one, but 3 brand new tablets from GS online, because they were priced well under $100 each. Turns out there was a reason for that. GS won't do anything and ASUS won't do anything, so I am left with 3 piece of junk tablets and an expensive lesson: Next time, go to Best Buy.

If considering working here at the Petersburg location for GameStop (if they are still open) I…read morewould not recommend it. They are hiring for 12.50 for starting pay which isn't to terrible but you are not, are not, are not going to get your work hours since it is part time and if you are not complying with what they want you to do and what hours to work regardless of what they tell you in the beginning for they would work around your schedule then it is not benefiting you at all, trust me. They will hire a replacement and push you off of the schedule and make excuses about things that you have not done. Not only that but they are gender bias!! The Female manager, which now the Assistant manager as well only hire women at this location which GameStop is not a women owned organization, they are an equal opportunity job, so if you are a male wanting to work at GameStop i do not recommend Petersburg or Chester because the manager also works in the Chester location. They also do a poor service with training but expect you to know what you're doing which I understand that is any job but i have been in retail for 3 years and they all have done better than GameStop with training. I hope this review helps because I could not do the workday review when I quit because they were not letting me sign in. Other than that I prefer shopping at Colonial Heights due to they have more stuff and it is a bit better customer service in my opinion!

Sales clerk took forever and the stores inventory was not accurate. I was unable to get a game that…read morewas on the shelf.

Son of mine is committed to visiting as many Gamestops as humanly possible. We found our way to…read morethis one in the Patrick Henry Mall over New Year's holiday. Looked identical to the other 45 shops we have checked out, but then again, I don't see what my 14 year old does with his panoscopic vision. All I know is that I walked out $70 lighter after he picked up a set of gaming headphones. As always, there was at least one complete geeked-out employee who answered every question with ultimate enthusiasm, and was having difficulty shifting between his realities. They communicated in their private dialect as I listened in wonder. Who knows? Maybe these guys will save the Universe some day.

Simple GameStop in the Patrick Henry Mall, I don't know why but there are two of them in this…read morelocation for some reason. I prefer the GS next to Forever 21 because it's bigger and a little bit more spacious. They have plenty of options for used and new games for every console. The staff is generally friendly and in the know in regards to new games coming out and reccommending decent games. As a girl gamer though its annoying coming in here and people assuming I'm buying something for a guy or that I'm here for girl dance games only ( which I do own, tyvm) and I could do without the guys here getting all creeper status. Overall, I don't and probably never will understand why people go to Best Buy or other major retailers for new video games, just buy them here. They tend to be cheaper and used games still function just fine. Oh, and take advantage of the Power Up card, good deals, especially on used games. I've been going to GameStop for as long as I remember and will continue to do so.

The 2star ratings given does not match my experience. Von and Shae provided us with outstanding…read morecustomer service. Definitely 5stars for me.

Wanted to buy game for my daughter and found the price was cheaper on their website and asked to…read moreprice match it before I went into the store (called them). The manager was rude and treated me like I was 5. He told me I had to order it online and scheduled pickup or sign up for their membership discount to get that price. Why would I sign up for something I can get at the same price without paying a membership. I attempted it online and the website wouldn't allow me. Do realize I work IT for a living and own custom build computer. Manager blames my computer. So, I call their corporate line to help me order it. They couldn't order ether. Their website is broken. At this point, I went to Best Buy and they priced matched it and my kid was happy. It shows Game Stop is going out of business doesn't care anymore.