Terribly managed store. My husband spent hundreds of dollars and the staff could not have been less…read morehelpful. He was there for two hours, searching for his own pants and socks and shirts, when he asked to use the bathroom. The answer was No. NO bathroom? He wan't finished shopping and had to go. So he walked outside and peed in the alley. Ha! Thanks Wilmette Joseph A Banks. Also, they crossed out a $25 price on a three pack of socks and rang it up at $34. I guess when they have a sale they increase prices. The Evanston location was SO much better. We are done shopping here.

Believe the other reviews, this place is AWFUL! This is one of my top worst customer service…read moreexperiences ever. We went to make an exchange when we walked in the store only had 1 other person and 4 people working there. We stood around for about 10 minutes waiting for assistance while the staff just walked around the store. They obviously saw us but decided to make us wait. We asked about the exchange and the looked around for a little bit picking out a new sweater. Once we had decided what we were going to exchange we stood by the register waiting about 20 minutes for help, there was one person checking out a customer and the three other employees were just standing and talking. Once we finally got help we were told the manager would have to assist us and were directed to another register. The manager took his sweet time and we waited another 10 minutes while he was talking to another staff member. We were standing about 30 feet in front of his direct line of sight so he clearly saw us waiting. He did apologize for the wait but it did not seem sincere at all. After he rung in our exchange, we owed about 4 cents. He said he would cover that for us since we had to wait.......gee thanks! I would rather have paid the 4 cents than wait 30 minutes to make my exchange! It was more insulting than helpful, 30 minuets of my time is worth much more than 4 cents. The store in the loop is 10x better, the customer service there is great. I will never make the mistake of coming here again. And the loop store apparently gets there stuff in several months before this store. The item we exchanged was purchased from the loop store about 2 months prior, and this store told us they had just got these items in.

While on the way from Nordstroms to the Coach Store, my wife and I saw a menswear store with an…read moreunfamiliar name. Peeking in, the store was beautifully maintained with a wide array of men's clothing, coats and accessories. My wife and I were greated by Antonio, one of the managers and we spent awhile looking at the various items. Apparently. Rodd & Gunn is a well established and venerable New Zealand company even though it was new to us. I am used to shopping for menswear on Oak Street in Chicago, but I think I have a new supplier in the rotation. My wife spotted a very nice jacket and Antonio immediately secured the correct size for us from the storeroom. It fit very well and I was very tempted to purchase it, but my wife made excuses as to why I shouldn't, so we left empty handed. It turns out that she had aspirations to sneak back and purchase it for my birthday next month! I felt badly ruining her surprise, but a few days later I mentioned ordering it and she decided to take a trip with me to the mall to pick it up. Susan (or Susie- I'm bad with names) helped my wife purchase it for me. Both Susan and Antonio treated us with courtesy, friendliness and helped us make our way around the store. I know I will be back as I noticed some very nice pullover sweaters at a very reasonable cost. I found the prices to be fair, the styles to be current and the quality highly satisfactory. I've been wearing the jacket for a few days and I am very satisfied.

Amazing New Zealand company with high quality menswear!…read moreDefinitely worth the trip if you're anywhere in the Chicagoland area:)

I had a wedding to attend and my wardrobe needed refreshing. Too many years of business casual…read moreattire means my old suits are out of style and ill fitting. I stopped in after looking at suits online because I wanted to see the cut and quality. I immediately got the help I needed. I had pretty much already picked out my suit, verified in person, so the rest was about getting fitted and finished. The tailor was efficient and accurate in measuring the alterations. Recommendations for suitable shirts and ties were helpful. I had to have the suit shipped since I was leaving Chicago before the alterations could be finished. I chose a good time to shop since the suit was on sale and I got additional $$ credited by using the BB credit card. My suit arrived on time and with an excellent fit. Now I need to find more reasons to wear this outfit.

My family have been Brooks Brothers customers for many years as my father was in sales and my job…read morerequired to me wear a suit for quite some time. That said, when it came time to pick a suit for my upcoming wedding - I knew I wanted to go big with a Brooks Brothers Wool Sharkskin 1818 design. Having only been able to make it to the store time in the final few hours that day on a Friday, Reggie greeted me, understood my request right away and made me feel very well taken care of. He understood the urgency and care that was needed with my request and ensured he could get the suit measured with the tailors on staff just before they left for the night. I would highly recommend going through the experience of getting a special suit - just do your homework and know what you want to try on before going in as this is a store that will have what you see online whereas an outlet will not. Thank you so much Reggie and the Skokie Brooks Brothers team for all your help!

Came in looking for a new 3-piece suit totally lost and confused at what I was doing. I probably…read morecould have eventually figured it out, but Doug came to our rescue. Doug was exceptional. I told him what I wanted and what I was looking for and he would go grab things for me to try on. His calm, professional, and seasoned demeanor made shopping at Suits 20/20 all of a sudden not feel so overwhelming. They also seem to hold a wide variety of stock so I'm sure if you tell the person assisting you, you could likely find something within your price range.

We bought a suit for my husband for our daughter's wedding. We had a few issues that were a little…read morestressful (a flaw in the fabric noticed by the seamstress when measuring it for alterations, and a delay in the re-order to replace it). But our salesperson, Pam, went above and beyond to make sure everything was corrected and expedited so that the alterations could be competed and the suit picked up in time for us to leave to go out of town for the wedding. The suit was lovely (and we ended up being able to get our first choice in colors when the replacement was ordered), the alterations were done perfectly, and he looked marvelous at the wedding.

Yikes! What a mess tonight for the Colston Loveland appearance! I will give credit where credit is…read moredue. The store provided hot cider, beverages, luggage tags, Pellegrino for us patrons attending the event. Colston arriving late was out of there control but what wasn't out of their control was how they handled the crowd and the lack of accountability in making us wait, wait without any updates. The staff allowed people to come in and there was no rhyme or reason on how the line was set up inside. The line went sideways when Colston was interviewed by Tom Waddle because everyone got out of line so those that got there earlier had people who were in back go in front. Nothing was done about this when it brought up to one of the people running the event (dark haired brunette). This is the same person that seemed to speak differently to people of color vs. caucasian people. Needless to say, there should've had a event staff run this event because it was clear, whoever ran this had little to no experience the crowd size of 200+. This experience left a bad taste in my mouth as I shared with folks ahead of tonights event at LifeTime Fitness about this event featuring performance apparel. I'll make sure to redirect them to Lululemon or Ten Thousand.

The Vuori Clothing store was very clean and organized. It did look like they had a full crew that…read morewas actively helping customers make decisions on their shopping purposes which is nice to see. I came in just for a return and it was literally done in seconds! Absolutely no hassle or having to explain why I was making the return (had all tags and original mail order packaging). The clothing here is a bit pricier (but luckily I'm part of the V1 Community Program so it's much more affordable!). Everything I have bought from Vuori seems to hold up really well in the wash without any shrinkage, which makes it worth the extra cost.

Dan was attentive and very helpful! We received our suits on time and alterations were quickread more

Outstanding service. Wonderful experience for my 15 yr old son looking for a suit for a winter…read moreformal dance The tailoring to ensure a perfect fit was fantastic And what a great group of guys in the store. We will be back for sure Thank you!

I've never set foot in Alo before, but I was on the hunt for more athleisure pants. I was warmly…read moregreeted coming in & browsed for a while. Associates were extremely helpful & listened to my needs while offering suggestions. I tried so many pairs on before settling on two pairs of the most amazing, comfortable pants. Let me also say, the fitting rooms were wonderful. Pants have always been a struggle but here there were so many options! It's been over a month & my garments have held up nicely through repeated washes. No fading, shrinking, or pilling. So while more expensive than other brands, the quality is there. I will absolutely return as this was one of the most pleasant shopping experiences I've had. Thank you Alo!

I came into ALO while I was in town visiting family, and I'm so glad I stopped by. This was my very…read morefirst time shopping at ALO, and I have to give a huge shoutout to Johnathan. He was so patient with me I didn't realize how many questions I was asking, but he never once made me feel rushed. I came in looking for gifts for my grandsons, and he did such a great job helping me find the perfect things. I have one very active grandson and one who's not as active, and Johnathan showed me outfits that matched each of their lifestyles. On top of that, he even convinced me to grab a pair of running shoes for myself! His customer service was amazing super friendly, knowledgeable, and always smiling. Honestly, he made the whole shopping experience enjoyable. Because of him, I'll definitely be coming back next time I'm in town. Martha

This is a tough business to review because it doesn't fall into easy categories. It's a "fair…read moretrade" company that imports hand-knitted alpaca goods from Peru. The genius behind Mayu is a young woman who came back from the Peace Corps with a vision. You can read all about it on the website. If you have questions, get in touch with Kate - you won't be disappointed, she has a very personal touch. (She remembered me five years later - to my total amazement.) If you have the ability to spend what feels to me like really serious money (~$75-$200) for items like hats and scarves, you will feel good about spending it here. I now have two items from Mayu that are quite simply some of the most beautiful things I own, in addition to actually being quite practical. Normally this kind of thing is not within my budget, but sometimes... what can I say. If you want to splurge on a really special gift that has a story to tell, here you go. http://www.shopmayu.com/ Five stars for the quality of the product. Reservations on the prices. Go see for yourself.

This company is fair trade and has alot of nice product i like the shawls and caplets best. They…read morehave nice shipping and great quality in the products! They are very high end. They are Eco-friendly and socially conscious.

I have had 2 ladies pants custom tailored here. I am a…read moredifficult fit. They worked with me to get it right. Wait times to get the order back have improved significantly since my first time. Cassi is just awesome - very good at her work, always a delight to meet and work with Great customer service, good fabrics choices make Arthur Lucca a great option for custom tailoring. I certainly recommend them if you are looking for custom tailoring. Ritu

Highly recommend!! My wedding dress arrived 3 sizes too big and came in a velvet material that is…read morevery difficult to tailor. But Arthur and Lucca worked magic and produced the wedding dress of my dreams! Not only did it fit me like a glove when they were done, but the bustle looked chic and held up so well.