I've just discovered J.Jill and it is my new 'happy place'! I really love the clothes and selection…read morebut more so, I absolutely love how helpful the folks are that work at this location. The sales clerk was constantly checking in on me and more than happy to get me a different size or color if needed. If there was something I liked and they didn't have my size, she was bringing the same style in a different color so I could try it on for the size and let me know that they could order it for me. I did luck out with the after holiday sales, so that was a bonus... and I've gotten many compliments on the two new tunics that I bought!

J. Jill seems a store whose clothes are designed for women "of a certain age." I really struggle…read morenot to think of it as an old lady-type store, because I've bought things from here... and what would that make me? Yeah, so let's stop this train of thinking right now. Honestly, this store does have some beautiful items; I especially like some of their sweaters. Many of the clothes aren't particularly form-fitting, which could be where "old lady" reputation comes from. This is a good place to stock up on some basics, especially during sales. There are some excellent deals to be had. In fact, I just scored a great deal on a long black velvet skirt and a dressy top (needed for my husband's post-holiday holiday work party). Not only were both items heavily discounted, but were an additional 50% off. Got an outfit for $30. And holy vanity sizing, Batman! I gotta give props because this must be the only store on the planet where I fit into an XS petite top (and that top was form-fitting - no old lady look for me!). Whatever size you wear, you're guaranteed to be at least one size smaller here.

Beautiful store, beautiful merch, gorgeous housewares. I love it here! This visit I was returning…read moresome dresses (sob) and I had to wait behind someone returning clothing (and providing overly complicated detailed explanations). Ain't nobody got time for that. So I am deducting a 1/2 star from this review because it would have been nice if another cashier would have come over to help me out (several staff people in store). I still love ya!

Service: It's hot as hell today, and when I walked in I took an item, I was really looking for work…read moreclothes... immediately a young lady asked me if I needed a dressing room and I said sure, and she asked if I'm looking for anything, and I usually say no and get annoyed, but this time I decided in my mind to just see what she had in mind because I usually buy black and I was looking for fun items. She found me a dressing room and when I went back she found a couple more items for me and my size in something that wasn't on the main floor. And while I only bought this leather jacket, I loved a lot of the interesting clothes and the color of things. Value: I think this is why I took it down a star. It's a bit much. At the same time it is a bit better quality with some items so I can understand, but it's still expensive. I decided to limit myself to about $100. Which is 1 item. Checking out: It was pretty quick. They let me just open my LinkedIn account to verify employment, I didn't have my ID.

We come here about 2-3 times a year and each time we visit the Toddler area, Carmen is amazing. She…read moreis a really sweet woman and remembers our toddler and myself. She's always helpful, welcoming and offers nice suggestions all with a smile. My toddler walks away with a balloon or two sometimes. We always look forward to getting service from Carmen! We love her!! For me, I love their Tom Ford selection of parfums.

I was disappointed with my experience at Nordstrom in Old Orchard…read more My friend was interested in a fragrance and asked if it would be possible to get a sample. The associate simply told us that they don't provide samples, without any explanation or effort to help. What made the experience worse was the attitude -- it felt rude and dismissive, and there was no apology or customer-focused service. I've visited other Nordstrom locations before and have always had great experiences with polite, professional, and attentive staff. That's why this visit was especially disappointing. Customer service is one of the reasons people choose to shop at Nordstrom, and unfortunately, this location did not meet those expectations. I hope management pays attention to the customer experience and provides additional training to ensure guests feel welcomed and respected.

Very clean and organized. Not overcrowded like other resale shops. Went in with a bag full of…read moreclothes to sell. They took 2 tops, which I happily traded in for a great sweater dress. Overall great experience.

My daughter and I love thrifting and we love this store! It's roomy and well organized, with a…read moregreat selection of clothes and accessories. We enjoyed looking around and appreciated that it wasn't crowded, but people were still socially distancing. We saw a lot of cute things but were hesitant to buy since the dressing rooms are still closed due to Covid. Currently they are offering full refunds within 10 days because of it, with your receipt and the tags still on. So we ended up spending over $100, but got several nice things, including a cute Calvin Klein bag, a Steve Madden Fanny pack and a Herschel backpack (for $22.50!!) We are fans and will be back.

I stopped into Kohls because I saw there was a Sephora store inside. I know, there's a Sephora…read moreinside Target too, but I wanted to see if this was bigger and I did need to pick up some things. Are these Sephora employees working at Kohls or are these Kohl employees working at Sephora? Several areas there were low inventory, out of stock. I was disappointed that my brands didn't have the product I was looking for. There wasn't all of the perfumes I wanted to sample. This is a scaled down Sephora so I should lower my expectations. I will go to the Sephora at the mall next time.

I love the convenience of the location. It's nice that it's in between Amazon fresh and Ross. You…read morecan return Amazon purchased online items with ease. It also has a nice parking lot with several Volta charging stations that are free. Lastly it's close to LA Fitness. Although it's not as large as the previous location that it was at, it does the duty for what its purpose is. It's definitely a nice addition to the strip mall.

Loft offers decent work-appropriate clothing, and phenomenal sales. One sale might be good, but in…read morea few days, there'll be an even better offer. The sizing on a blouse seemed off. I'm pretty reliably one size, but this blouse seemed super tight. So I brought it in-store and returned it. The store was nicely laid out and the sales associates were super friendly.

My wife went to the store alone and was placed into a dressing room that had no door lock. She had…read more5 separate people attempt to go into the dressing room she was in while trying on different garments.

Whenever we travel my daughter's first request is that we visit Love Shack Fancy and I always think…read moreto myself "how do we not have our own Love Shack Fancy" in Chicago yet! I've been to them in LA, Greenwich, NYC, Charleston, Palm Beach and elsewhere...but no chicago. Back in March we were shopping our way thru LA when I asked the sales associate the very same question and she said "well you're in luck because I hear one is opening up in Wilmette this year?" I figured she must be confused since there was nowhere in Wilmette that made sense to put a Love Shack Fancy, but she was correct. About a month later I heard that they would be turning Wilmette's Plaza de Lago into a shoppers paradise, which included Love Shack Fancy! There's so many amazing stores going into Plaza de Lago, but all my 14 year out cares about is Love Shack Fancy and she's been eagerly awaiting opening day. When we heard September 19th was the big day she suggested we camp out the night before. Um, no. I did offer to take her to their opening during her school at school, but then we scored an invite to their VIP grand opening the evening before...I told her to invite a few friends and let's shop! I think the girls spent more time making tiktoks and taking pics than shopping, but my wallet was OK with that. However, we did spend a lot of time admiring all the frilly adorable clothes...and purchased a few things. i liked that they had a few Chicago items for sale such as bracelets and a sweatshirt to make it special/different from over LSF stores. All the sales associates there couldn't be more friendly whether they were visiting from other stores (we saw a few that helped us in Greenwich during our last visit!) or will be working there full-time (shout out to Carly who was very friendly to my daughter and her friends). Everyone in the store, whether they worked there or visiting, was dressed to impress in LSF and while i usually find it to be a younger brand definitely found myself admiring some things for myself. I have a feeling we'll be back a lot, although i think my 14 year old is going to need a job with this just 15 minutes from our house!

This store is absolutely beautiful, and what makes it even better is the friendly and attentive…read moresales staff. They're always on the lookout to ensure we have everything we need, checking sizes and inventory to see if there's anything we might want that they can order for us. We're so glad we're there shopping. The only negative thing I have to say about the store is the customers. It's frustrating when people come in, try on clothes regardless if their size is available, just to post on their social media accounts. Being clear they have no intention of buying anything. We had to wait half an hour for a dressing room because someone was on a live. Completely understand. Social media king, it's just a little frustrating. When you're actually a customer trying to buy. That's not on the store. That's not on the staff. That is strictly on the customers. But highly recommend the store and the sales staff, and the merchandise. Absolutely beautiful.

Their style and clothing always fit perfectly on me. Never do I have to try it on because I know…read moreit'll fit. The workers there are very courteous and looking to help at any opportunity. The outlet store usually has great deals and today they had up to 50% of certain selections.

What makes the 5 stars? Besides the usual casual elegance of the layout, displays, fabulous sales…read moreand staff courtesy. She SANITIZE the credit card machine in Between customers - haven't seen that before! I didn't get her name so I took a pic of the receipt maybe if management sees this she gets a compliment.