Ceasar was extremely knowledgeable. He helped me understand the proper way to water my trees and…read moreexplained the need to have them trimmed properly. The workers did a good job and cleaned up very well.

We were very excited to purchase our two Pygmy palms. Implantation was June 3. After a few days…read morewe noticed the trunk of one of the palms was leaning very far over, and there was fibrous root material exposed above the ground. On June 6, both I and my husband (who was out of town at the time) spoke with the salesman at Moon Valley Nursery. I indicated my concern and provided him with pictures and told him one of the trunks was very wobbly and leaning at such an angle that it was almost parallel to the ground. He told me that it looked normal and they could come out and put additional mulch on it. He said the wobbliness was normal as the roots hadn't taken hold. I told him the other palm was not wobbly like that and they were planted at the same time. The other palm was doing just fine. I reiterated that it just didn't look right to me. He conferred with his supervisor and told me that his supervisor also said it was fine and looked normal. I felt reluctance on their part to come out to inspect it. There are also many palms in my neighborhood, none of which looked like this. Including my other palm. Midway into the next week my husband was in the yard and a landscaper stopped his truck and approached my husband, commenting that there was something wrong with the palm. He said he was familiar with them, having planted many, and it didn't look well. We phoned Moon Valley again and waited for a return call at which time we relayed this conversation and said someone needed to come out and take a look at the palm. This was on a Friday--nine days post-implantation. Our salesman said that a supervisor would reach out to--most likely Monday and schedule a visit. Monday came with no call. When we followed up, the story changed and we were told someone would contact us to "get us on a schedule." We were having other work done and opted to replace it the third week of June. We were given the name and number of the district manager and left a message for a callback. On June 18 (next day), he phoned us back and we shared our experience with him. He was very apologetic for the service we received and gave us the store manager's name, said he was going to note our account and take care of us. At that point, I asked for clarification on what "take care of us" meant. He said he would be having the manager refund us for the palm. On June 19, we finally got an email that we were on the schedule for someone to inspect the palm on June 25. We did not respond as we were waiting for a call from the manager and planned to address that inspection with her at that time. I followed up with the nursery on the June 22. The manager was off that day however, the man I spoke with said he would see about getting our refund processed that day. I asked for a call back to confirm it was in process. As you can probably guess, there was no call back. On the morning of the June 24, I phoned the nursery again. I asked if the manager was in. The woman who came to the phone was not the manager, and said they would provide an in-house credit. I told her that is not what the district manager told me would be happening; that I was specifically told I would get a refund for that palm. She told me that is not their store policy at which point I told her that she needed to follow up with the district manager that I spoke with, and that it was supposed to have been noted on my account that it was a refund, not a credit. I asked her to look confirm and call me back. At that point, we also left a message for the district manager to look into it on his end. No response from either the nursery or the district manager. Today, the 25th, we have texted the district manager to follow up, and phoned the nursery yet again. This time we have asked for the manager herself to phone us back. I have over 40 years in the financial and member services industry. I recognize great customer service when I receive it. There is definitely room for improvement from this company. The whole situation with the palm has caused no small amount of stress. I am hopeful that the refund will happen. I know that bad reviews travel further than good ones. If this is resolved to my satisfaction, I'm happy to edit this in the near future; for now I remain extremely disappointed and would not recommend this company.

Plant lovers paradise! Janet is so helpful and knowledgeable. I have been looking for air plants…read morefor several months now and she had so many varieties. I bought several and she gave me a discount on them. I also bought a cute cat ceramic pot for my succulents! Join her on social media and get the most recent updates on new plant deliveries and special sales.

This shop is SO special! Although houseplants are the obvious focus, there are also beautiful gift…read moreitems displayed in a warm, inviting atmosphere. I've been there several times, and she continues to add new items and events. Kudos to this young woman entrepreneur!

Someone gave me a kordes perfecta rose bush that came from this nursery. It bloomed for a month…read morethen died. I loved the color, fragrance, rose shape. So i waited until they had them back in stock The next year and bought two of the same variety of rose going by the label attached as it wasnt blooming yet. One died again within a month the other after it bloomed it was obvious that it was miss-tagged and not the same variety. Not even close, colors are wrong very little fragrance wrong flower shape. The next year they didn't carry kordes perfecta variety and still don't. So i have a rose bush i cant stand and never would have purchased and cannot get the variety i want anymore. Each time i go they want cash only and wont give a receipt. So its impossible to get a new plant. Please note i got my maricopa master gardener certification in 2001. And my yard was once on a garden tour... i know how to grow things. So why did 2 of 3 die within 1-2 months? And why are they misstagged? Not happy at all

Great selection and service. Walked the nursery and picked out the citrus trees I wanted. Came…read moreback later and picked them up. Have driven by here a million times and never saw this place

I want to thank Moon Nursery for taking care of the rose tree that I was gifted and providing a…read morereplacement and key information to protecting this new plant. I want to make a special thank you to Bryce Mackey, for his professionalism and exceptional customer service. He made a difficult situation pleasant with a successful outcome. I highly recommend this Moon Nursery on Pinnacle Peak Road.

John and his crew arrived EARLY Thursday morning to beatr the heat and plant 5 trees here on 102nd…read moreln. In Peoria. Hope they grow big and tall for privacy next to apartment building I live. Thank you Travis and the rest of you guys!

Lovely experience with green goddess. I always buy my cucamelon seeds or Mexican gherkins here. We…read morealways speak to the same gentleman when we go and he is always so amazing and helpful. FYI- Highly recommend planting Mexican gherkins. They are the cutest they look like watermelons are the size of a grape and taste like cucumbers.

Awesome nursery! Came here with my parents while they looked at stuff for their backyard and bright…read moremy son too. They have a lot to look at and choose from here, they have a little indoor area but most of the items are outside. My son especially loved the pond with the koi fish, the birds, and the chickens! I'm not super far from here so I'll have to come back next time I'm in need of anything for my own backyard! Or just if I want to hang out with some cool birds! The lady working here was nice and helpful as well!

I love this nursery. I've bought plants here for 20 years. Today I bought 4 plants for such a…read moresavings compared to other Big Box nurseries. Customer service is always amazing.

I have purchased many plants and trees here over the last few years. They are not your typical…read morenursery, sell more to landscapers but they will sell to you. The plants I've purchased have all done well.

Let's get something straight right now--I'm a retired military veteran, and I absolutely expect…read moreprofessionalism and excellence from people in their chosen field. From start to finish, my experience with Moon Valley Nursery in Avondale was not just good--it was beyond exceptional. Honestly, 10 out of 5 stars isn't even enough. Wesley Erwin, the sales rep, set the tone right away--professional, knowledgeable, and genuinely invested in helping me make the right decisions. I am wheelchair bound and not knowledgeable about AZ plants and trees. BUT Wesley took time and care and walked us through every single little question we had with a smile!! Wesley even put me in a UTV vehicle to drive us around the entire lot as we looked and quizzed him!! He is a wonderful man with a big heart and a love for his job! Then came Javi and his planting crew, and that's where things went to another level. Javi may be a young man, but he carries himself with the pride, work ethic, and integrity of an old soul. You can hear it in his voice, feel it in his handshake, and see it in every detail of his work. That kind of character is rare. His crew? Fast. Efficient. Respectful. And genuinely friendly--something you don't always see these days. They worked hard, worked smart, and treated me with real care and respect as a disabled veteran. Because of this team, Moon Valley Nursery has earned my loyalty--no question about it. If you're looking for top-tier service and people who truly take pride in their work, this is the place. These guys are the real deal--the best of the best.

Another spectacular experience from Moon Valley Nursery-Indian School!!!!Scottie & Javi were here…read more1st thing in the morning with a GREAT crew & planted our new Bismarck Palm trees just like the Pros they claim to be!! We will always buy from Moon Valley because they are the most experienced, courteous & knowledgeable nursery firms in the business!!! They made this experience fun & we absolutely LOVE how our Bismarcks look in our yard. Special shout outs to Scottie & Javi, you made this a joyous event & we hope you come back for a visit & see the fruits of your labor!!!

We went to pick up a couple bougainvillea bushes for our yard. Picked out a couple great specimens,…read moreand negotiated a very fair price. A month later, and the growth and flowering is terrific! Best nursery in Phoenix, hands down! FWIW- (Avoid the company that uses full page color advertising- you end up paying for those color ads).

What an exceptional nursery! So much fun and beautiful large varieties! Prices were so…read morereasonable! The owner was very helpful and such a pleasure to chat with. It's nice to visit a place that is laid back and all about the plants! Can't wait to go back!