After my previous experience elsewhere, I was relieved to finally find a shop that listened to what…read moreI was actually saying. After exchanging emails with Sound Fast, I scheduled a drop-off time for my truck. When I arrived, I was greeted professionally, and all of my concerns had already been documented. We went out to my truck together to listen to the stereo issues I had been experiencing. The sound was adjusted immediately and sounded much better, although the cutting-out issue still needed to be addressed. While they had my truck, they corrected several things that had been missed by the previous installer. They properly installed the USB port instead of leaving it hanging out of my glove box, removed an old microphone from a previous stereo installation, and installed the backup camera that I had asked to have installed but was never completed by the previous shop. Most importantly, they took the time to properly diagnose the root cause of the problem. It turned out the speakers were faulty. While I still need to replace the speakers, they successfully fixed the issues that had been driving me crazy for months--the stereo cutting out and the battery drain problem. I really appreciated the customer service. The team listened to my concerns, communicated clearly, and treated me with respect. I never felt like a nuisance or that my concerns were being dismissed. Unfortunately, I ended up spending about $700 to get to the root of a problem that likely could have been identified much earlier, but that wasn't Sound Fast's fault. They were the first shop that actually listened and took the time to diagnose the issue instead of simply replacing parts. If you're looking for a shop that values customer service, communication, and proper troubleshooting, I'd definitely recommend Sound Fast. They fixed problems that another shop missed and gave me confidence that my vehicle was finally being looked at the right way.

Well, when you call about one of the most common fuse and fuse holders and they don't recognize the…read moreindustry standard name it should have been a clue. But when they say yeah we have it but drive down so we can look and make sure just know it's a waste of time. AGU fuses are bog standard amp and battery fuses, so here are a few others as well that have standard names not associated with brands and hay come in all sorts of kits but what a bunch of donuts.

I had glass shower doors installed By Break Away Glass. Staff and owner support was great. When a…read moreproblem with the glass arose, they readily came to the rescue, replaced the glass without charge, and were very responsive and professional. Would definitely use this company again!

I called to see if they could seal the window on my Bronco and they were able to get it done in a…read moretimely fashion. Very reasonable price and very friendly service. They also do residential glass, we will be looking to have a shower door installed soon. Thank you Break Away Glass, my experience was excellent! 5 stars!

I dropped off my truck on 3/2/2026 for a new stereo installation after explaining the week prior…read morethat my old stereo was cutting out and draining the battery. I was told to just drop it off on 3/2--no specific time was given. When I arrived at 9:30 AM, George didn't know who I was and said he had marked me as a no-show. That should have been my first red flag. I left my truck anyway and was told I'd get a text when it was ready. By 3 PM, I hadn't heard anything, so I called--only to find out it had already been done and no one bothered to notify me. When I picked it up, I was told the dashboard piece we had discussed the week before wasn't ordered and would take about a week. Two weeks later, I had to call again, and once again George had no idea what I was talking about--though somehow the part was there. I scheduled another appointment, and the same thing happened: no call or text when it was ready. We had to stop by, and my truck was just sitting in the lot. To make things worse, the stereo is still having the same issue--music cuts out randomly. I stopped in again on 4/3 and scheduled a follow-up for 4/9, but needed to reschedule. When I called, George again didn't know why I was coming in, put me on hold saying he was "under a car," and never returned to the phone call. I waited nearly 10 minutes before having to hang up and go back to work. I followed up with a text and never got a response. At this point, I'm done. The communication is terrible, the issue was never fixed, and I've had to make multiple trips for something that should have been handled correctly the first time. I just wanted a working stereo--not this level of hassle. I'll be taking my truck somewhere else.

bait and switch twice. bad advice. poor quality install. I could go on but I have better things to…read moredo. don't go to this business.

Staff were extremely friendly and understanding. I didn't like the look of the racks I initially…read morehad them install and they swapped them out for a different set within an hour with no extra charge. Also were very knowledgeable about what they were selling and had first hand experience with many of their products on their own vehicles.

Fast, efficient, well stocked and knowledgeable!! All that for a fair price. Just call and talk…read moreto Matt, he will take care of everything!!

Chris and Casey are great guys. I was in need of a chip repair this morning and they were super…read morehelpful and responsive. Price was reasonable as well. I would definitely use them again.

I do not recommend Rimrock Auto Glass in Redmond, OR. Took…read moremy car there to replace my windshield and when I got my car back my windshield wiper blades no longer worked. After having to take my car to a legitimate autoshop, I was informed the idiot put the windshield wiper arms on the wrong side which blew both motors. Would they cover the total cost of the labor and equipment I had pay? Nope. Just want I needed with a newborn.

I have a 2001 Lexus and this winter while driving on 97 a rock cracked my front windshield. I tried…read moreto contact chip and the phone went to voicemail and told me the voice mailbox was full. I sent a message through yelp and got a response the next day that it would be $350. He then said that before proceeding he would have to inspect the vehicle because it was over 20 years old and asked for my address, so I gave it to him. Four days later he tells me he can't do it because it wasn't a running vehicle. Funny enough I was driving the vehicle back from the store when I got the text. It has been 5 days of run around and poor communication and now I am back to square one to find someone to replace my cracked window. Chips mobile Glass Repair was a giant waste of my time. REPLY to his response: I contacted you about a 2001 Lexus. I gave you my phone number! My most charitable guess is that you came to my house when I wasn't home, without contacting me first, and saw a 1982 Toyota Land Cruiser project sitting by my shop and somehow could not tell the difference between the two cars and still wouldn't call or ask any questions. If you answered your phone or called anyone back this could have been sorted out in 2 minutes! This has been a ridiculously frustrating experience and very unprofessional behavior. I called him to sort it out and he cussed and yelled at me and wouldn't listen to a thing I said. This was shockingly horrible behavior.

There are some fantastic auto glass businesses in Bend but this is very convenient if you want…read moresomeone for chip repair to show up on time, do a solid job and do the repair in your driveway. Nice gentleman too...

I wish I could give this "company" zero stars as they couldn't even bother to show up for the…read moreappointment they set up. Doors closed, nothing on the window aside from hours stating they should have been there an hour prior. Another gentleman, sitting and waiting in his car for them as well. I wonder how many people have waited for them like this to never have work done. Go literally anywhere else.

Awesome technicians, very satisfied with all the workers, including the office staff; performance…read moreand the installation was flawless. It was nice to drive up and get my stereo needs met, I was given the option of, "wait now, and get squeezed in after current customer, or make an appointment to come back the next day. It was nice to see that they have such flexibility with their customers. I will definately recommend this shop to my friends and family.

4 years later they did it again! I recently had crossbars added to my new vehicle, and they also…read moretransferred over my Hullavator and J hooks from my old car. But honestly, that's the least important part of this story. What keeps me coming back to Rack N Roll is the crew. A team of super nice, hardworking guys with great attitudes who make the whole experience a pleasure. Their communication is excellent, the work is done right, and you leave feeling taken care of. Without question, Rack N Roll is my first and only call for anything related to my vehicle's gear. If you haven't tried them yet, you're missing out.

We were in bend camping , and were looking for a receiver rack for our 2 e-bikes…read more Rack n roll were so very helpful , with explanations of the various racks . We made our decision, and they went over and above to explain while we installed on our truck . Then we had a follow up , that they also were SUPER helpful with . Customer service at its best