After my previous experience elsewhere, I was relieved to finally find a shop that listened to what…read moreI was actually saying. After exchanging emails with Sound Fast, I scheduled a drop-off time for my truck. When I arrived, I was greeted professionally, and all of my concerns had already been documented. We went out to my truck together to listen to the stereo issues I had been experiencing. The sound was adjusted immediately and sounded much better, although the cutting-out issue still needed to be addressed. While they had my truck, they corrected several things that had been missed by the previous installer. They properly installed the USB port instead of leaving it hanging out of my glove box, removed an old microphone from a previous stereo installation, and installed the backup camera that I had asked to have installed but was never completed by the previous shop. Most importantly, they took the time to properly diagnose the root cause of the problem. It turned out the speakers were faulty. While I still need to replace the speakers, they successfully fixed the issues that had been driving me crazy for months--the stereo cutting out and the battery drain problem. I really appreciated the customer service. The team listened to my concerns, communicated clearly, and treated me with respect. I never felt like a nuisance or that my concerns were being dismissed. Unfortunately, I ended up spending about $700 to get to the root of a problem that likely could have been identified much earlier, but that wasn't Sound Fast's fault. They were the first shop that actually listened and took the time to diagnose the issue instead of simply replacing parts. If you're looking for a shop that values customer service, communication, and proper troubleshooting, I'd definitely recommend Sound Fast. They fixed problems that another shop missed and gave me confidence that my vehicle was finally being looked at the right way.

Well, when you call about one of the most common fuse and fuse holders and they don't recognize the…read moreindustry standard name it should have been a clue. But when they say yeah we have it but drive down so we can look and make sure just know it's a waste of time. AGU fuses are bog standard amp and battery fuses, so here are a few others as well that have standard names not associated with brands and hay come in all sorts of kits but what a bunch of donuts.

Chris and Casey are great guys. I was in need of a chip repair this morning and they were super…read morehelpful and responsive. Price was reasonable as well. I would definitely use them again.

I do not recommend Rimrock Auto Glass in Redmond, OR. Took…read moremy car there to replace my windshield and when I got my car back my windshield wiper blades no longer worked. After having to take my car to a legitimate autoshop, I was informed the idiot put the windshield wiper arms on the wrong side which blew both motors. Would they cover the total cost of the labor and equipment I had pay? Nope. Just want I needed with a newborn.

Took the opportunity to bend me over the barrel. Should be all you need to know about the man…read morebehind the business. I needed an older style fuse holder to get by until I could get home. He sold me a used item from his spares parts box for twice what it is new on the zon. Had an opportunity to be solid dude but I now trust the one star reviews. Good luck everybody else Oh new address is 61550 the old place is a measuring company

Horrible experience. They took over two months to install CarPlay and a new back up camera on my…read morecar, and damaged my bumper while it was there. They also installed a more expensive head unit than I had agreed to, and made me pay the difference. I tried to work through my insurance company to deal with the bumper damage, and Morgan the owner told me to "take him to small claims court"..Not the kind of response you want to hear after spending $3k+ here. I do not recommend anyone do business with this shop.

I have a 2001 Lexus and this winter while driving on 97 a rock cracked my front windshield. I tried…read moreto contact chip and the phone went to voicemail and told me the voice mailbox was full. I sent a message through yelp and got a response the next day that it would be $350. He then said that before proceeding he would have to inspect the vehicle because it was over 20 years old and asked for my address, so I gave it to him. Four days later he tells me he can't do it because it wasn't a running vehicle. Funny enough I was driving the vehicle back from the store when I got the text. It has been 5 days of run around and poor communication and now I am back to square one to find someone to replace my cracked window. Chips mobile Glass Repair was a giant waste of my time. REPLY to his response: I contacted you about a 2001 Lexus. I gave you my phone number! My most charitable guess is that you came to my house when I wasn't home, without contacting me first, and saw a 1982 Toyota Land Cruiser project sitting by my shop and somehow could not tell the difference between the two cars and still wouldn't call or ask any questions. If you answered your phone or called anyone back this could have been sorted out in 2 minutes! This has been a ridiculously frustrating experience and very unprofessional behavior. I called him to sort it out and he cussed and yelled at me and wouldn't listen to a thing I said. This was shockingly horrible behavior.

There are some fantastic auto glass businesses in Bend but this is very convenient if you want…read moresomeone for chip repair to show up on time, do a solid job and do the repair in your driveway. Nice gentleman too...

The short version of my tale is that I stupidly bought a stereo online and it didn't work…read more Joe and his posse at Sounds on Wheels put in the faulty deck for me for only $80, then they took it out for free. Once I realized that I should have just bought a quality product from them and did they then installed it for free too. I've had it for about a month and it works perfect. Great guys and great business!

Disappointed in the service. Purchased an aftermarket stereo they got me in quick to install it and…read morethe price was right. In the initial conversation I was told it would be about an hour install, ended up taking 2.5 hours. Then I was told that they didn't have a trim piece in stock and needed to order it. 30 days later still no word on the part even after calling and asking about it. The radio stations came in with a lot of static from the minute I left, it's told they would look at it when I brought it back for the trim piece. When I pulled the deck out on my own today I find out that they did not use any adapter to tie into the antenna they just stuffed the wire under the dash and wasn't connected to anything. At this point I'm extremely disappointed. Will not go back. I am picking up the parts from another retailer in town.

Fast and easy drop off and pick up. Their price was almost $100 less than others…read more I would totally recommend them and wish I had it replaced sooner if I knew it would be so easy and reasonable price

Quick response, timely appointment, great service, easy communication, priced right! Four days from…read moreinitial communication, our new windshield was installed. Thank you Victor!

I had glass shower doors installed By Break Away Glass. Staff and owner support was great. When a…read moreproblem with the glass arose, they readily came to the rescue, replaced the glass without charge, and were very responsive and professional. Would definitely use this company again!

I called to see if they could seal the window on my Bronco and they were able to get it done in a…read moretimely fashion. Very reasonable price and very friendly service. They also do residential glass, we will be looking to have a shower door installed soon. Thank you Break Away Glass, my experience was excellent! 5 stars!

Very highly recommended! New rear windshield while I waited....super fast and efficient and less…read morecost than I figured. Excellent!!

this place is absolutely amazing. the staff are friendly, knowledgeable, and approachable. just had…read moremy windshield replaced there. later that day, i noticed that some of the windshield adhesive had gotten onto my seats. i brought it back to ask how i could clean it. their solution? WE WILL DETAIL YOUR CAR FOR YOU AT NO CHARGE. are you kidding me? later that same day, noticed a manufacturer's defect in the windshield. their solution? WE WILL REPLACE THAT FOR YOU AT NO CHARGE. PLUS, we will fix the trim on your car that SafeLite messed up. 10 out of 5 stars. cannot imagine recommending a business more than this one. customer first service, the way it should be. no legalese. no excuses. just solutions. they stand firmly behind their work, and still have affordable prices. do not look anywhere else for windshield replacement and/or car detailing. they do it all. with grace, timeliness, finesse, and care.