About a week after a repair job on my hearing aids, to fix the buttons that are pushed on them to change settings, my right hearing aid just quit, completely. I took them back to Advanced Hearing Plus. The main technician (Jim) was out of town, but they took my hearing aid to fix, charging me $100.00.
They called a few days later and said they couldn't fix it and needed to send it back to the manufacturer. They said if I came in, they would give me a temporary one while it was out for repair. The tech that was there did a hearing test on me, then fitted me with a hearing aid replacement. She said she had not done settings very much, but did some, said it was fine and sent me on my way. By the time I got home I felt dizzy and like I was going to pass out. I couldn't believe a hearing aid setting could do that, but I took it out and was fine after that. Even though I only had hearing in my left ear, I just went with that until my right one was fixed.
They called a few days later and said the manufacturer said it would cost me another $300. They replaced the transformer with a newer, updated one and said they could match all of my settings. When it came back to Advanced Hearing Plus, I picked it up and, when I got home, I realized it didn't work at all. There were no modes, no settings, only on or off with a buzz when it was on.
I called Advanced Hearing Plus and Beth said I would have to wait for the main technician to return. When Jim came back, I brought it in and he could not match up my hearing aids because of the new transformer. He said I would just have to turn them on and off separately, but he could set the right one with similar settings. Okay, whatever.
I went home and during that week I realized that my left one was now much weaker than the right one, because of the new transformer. My hearing was unbalanced and much clearer in the right ear. I called them back and said I needed to have them match the left one with a new transformer also. Beth said she would call the manufacturer and get back to me.
A couple of days later she called me back and said that the manufacturer did not have another new transformer to put in my left one and, more importantly, she said that Advanced Hearing Plus now has a new policy that they will not work on any hearing aids over seven years old (mine are eight). I told her that's all well and good, but I just spent $400.00 on this and now you tell me you can't fix my problem. She said that at least I can hear from them both. She did not offer any way to help me at all.
I didn't say anything more at the time, but they have certainly lost me as a customer. I would have gotten new hearing aids there when it is time, but not now. If this is the way they are going to treat a loyal customer who has been with them for years, then screw that!
Oh, one more thing. When Jim returned and I came in, he told me that he had sold out his company to a big company, and he is now just working for them. I'm sure that this has something to do with their "new" policy to screw their loyal customers.
I would now certainly say, beware, if you are dealing with them, especially if your hearing aids are getting past a few years old. read more