I am an 81 year old Male who has been wearing hearing aides for 5 years. My first set of aides I…read moreobtained from a different provider and had difficulty getting customer service. In fact, as I write this, I am still awaiting a phone call from that provider (approximately 4 months now) concerning a failure of one of those aides. My wife and I finally agreed to start over with an Audiologist provider and pay the full cost for aides and get the customer service I had not been getting. We found Hearing Associates and Dr Redding. We started from the beginning with a hearing test and examination. Dr Redding explained in detail each step he took in determining which devices l would need. When I arrive, often just as they are opening, I am greeted like a family member and have NEVER waited more than 5 minutes for my appointment. From our initial visit to this day, my wife and I have been beyond impressed with Hearing Associates and Dr Redding. I was fitted with Hearing aides that Dr Redding, Based on his examination and testing of my hearing, felt would be best for me. They were NOT the MOST expensive model in that Brand But rather they best covered my type of hearing loss. My previous aides came with a device that would play television in my aides. This was an important feature for me as I watch TV a lot...and the device plays IN my aides and I can mute the external speakers on the TV...which doesn't disturb my wife at night when she is sleeping. It took me 3 Days to connect such a device to my TV using my former aides. Dr Redding showed me the device made for my New Aides and then DEMONSTRATED how to connect them to my TV. It took me about 5 minutes to make that connection when I got home. Every Question, Concern, and Fear I had about selecting my New Aides was addressed by Dr Redding. From the Initial Visit to today my hearing comfort and understanding of my devices and getting the most from them has been the paramount objective of Dr Redding and every staff member I have dealt with at Hearing Associates. I have Medicare insurance and NO coverage was provided, I paid FULL price for my New Hearing aides and services from Hearing Associates. I got MORE than I paid for!! My wife and I both feel our experience with Hearing associates has been beyond amazing. When I visit for an appointment, It is very much like I am spending time with a treasured Family member. That is something Money Cannot buy! I have a hearing professional caring for me and at the same time made a trusted new Friend in Dr Redding and all of Hearing Associates Staff. I heartily endorse and recommend Hearing associates to anyone in need of their services. Rev. Dan Shankle

Hearing and Associates changed my life. I lost my hearing due to a virus when I was in my late 40s…read more I've had many hearing aids over the years. The struggle to hear was exhausting, and I started retreating from activities and gatherings. Sandy researched the best hearing aid for my hearing loss. I have a social life again. The office and staff are fantastic.

Great service and super fast. This Grant guy seems legit. ;) He should open up a couple more…read moreshops. Maybe get into the live edge business ;)

Excellent, professional, comprehensive service. Darrin is my 'GO TO' here at Grant's, he is very…read moreknowledgeable, kind and caring! We have built a friendship over the years, I trust his judgement and advise. Linda Barcus

I am so happy! My audiologist maximized the approval amount…read moreand got me the best pair ever. They're rechargeable, Bluetooth-capable, and have a calibration app for various settings. I am in love. I never have to repurchase batteries. 3-year warranty with 1-year in-house service for calibrating or cleaning if needed. She really went the long mile for me.

Awesome service so glad I changed hearing aid providers and started going to Willoughby. They are…read moregreat!

I can't believe how nicely and professionally I have been treated at Advanced Hearing Plus! They…read moregot my new Phonak Eon Spheres to me within 24 hours of my hearing test and programmed it immediately. They have made me feel very confident in what they're going to do to help improve my hearing aid experience. Highly recommended! On top of the superlative experience I have received so far, they got me these top quality hearing aids for $2k less than the Sharkeys I had before. I am so happy with the service here, It is worth the drive for me!

I highly recommend Advanced Hearing Plus! Richard took the time to explain the differences in…read morehearing aids and not only explain everything but to show me also. Dr Steve was very thorough with hearing test and printed out everything for me to take home. Beth is a pleasure and a real asset to the company. Please go see them if you need a hearing test, hearing aids or having issues hearing with your current aids as I was experiencing.

Front desk staff is really nice however wait time are atrocious…read more Took my dad for an eye exam: over 3 hours at their office, mostly in the waiting rooms. They scheduled him for cataract surgery. Told him to be at the hospital at 7am for the procedure. Waited 1.75hrs before they even called him back then started the surgery 1 hr late. Took him to a follow up that same afternoon after the surgery. 3:30pm appt time. We ended up seeing Dr Neale just before 5pm!! And when my dad mentioned he was not happy about the wait time Dr Neale acted like we were the ones being rude and he literally talked so fast through all of like 3 minutes of follow up time. So we waited an hour and a half there to have about 3 minutes with the Dr acted like it was rude of us to say something about that. Today in total between both appointments we spent over 3 hours just waiting for them. I can understand running late some of the time but consistently making patients wait for hours is terrible business practice. I don't think they would like their time being treated that way.

Saw Dr. Neale for cataract surgery. I asked a staff member about Dr. Neale and was told that Dr…read more Neale bragged about being able to do a cataract surgery in 17 minutes or less. Hmmm. But I wasn't going to judge based upon one comment. I met Dr. Neale briefly for the first time two days before the surgery. He spent the entire time trying to up sell me to a lens that cost $5000 dollars more than the basic and was not insurance covered. He reminded me of a used car salesman; "Do you ever go to Hawaii? A trip to Hawaii costs more than this. Aren't your eyes worth as much as a trip to Hawaii?" I cancelled the surgery and went to Dr. Haines at the Eye Center. He found that part of my vision problems in that eye involved a membrane that had grown over (not uncommon). Cataract surgery would do no good unless that was removed first. I didn't ask, but he also told me that any lens beyond the basic was not appropriate for me. Amazing. The membrane was removed and both cataracts replaced. Turned out Great!

I scheduled an appointment a couple weeks in advance and was asked to check in at 10:50 am. After…read morewaiting in the sardine can of a waiting room for OVER AN HOUR (12:15 pm to be exact), someone comes out from the back and says "sorry, the doctor has a meeting and can't see you". Excuse me?!?! You COULDN'T have seen this coming when I checked in? Oh, but if I wanted to come back at 1:30 pm, they would TRY AND SQUEEZE ME IN. I should have known something was up when each patient, when finally called back, exclaimed "finally, I've been sitting there for ever". As they say, you only get one shot at a first impression and this clinic FAILED MISERABLY!

The front desk is very unprofessional and bad at communicating!…read moreSeems like their first day of work every single time I went in. Happy with my doctor though!

Dr. Puckett is such a wonderful Doctor who is monitoring my eye pressure. I feel so good in his…read morecare. Great bedside manner! He never rushes me and always asks me at the end of the appointment if I have any other questions and that I can always qualify think of anything. Dr. Hunter, in the Springfield location, is an amazing doctor as well!

This place is ridiculously slow. I have family who have to come here once a month and show up at…read moretheir appointment time and don't get seen for over an hour after that appointment time or they change the appointment without notifying them. Every time they are waiting for 1.5 - 2 hours. Completely ridiculous.