I love y'all, y'all truly are awesome! I went there for…read moreheadlights for my Optima not too long ago & went back in to exhcange bright whites & pay for blue ones. But unfortunately the system had them improperly in database.. &I lost my receipt. However, I explained said purchases w headlights & we exchanged & upgraded them w no receipt for better, blue ones. Thank you. Y'all rock The pics just for the laugh

There is a woman there named Crystal who has been very helpful every time I have come into the…read moreestablishment to pick up things. She does not treat me like I'm stupid because I don't know how to do certain things like for example I need windshield wipers. She went out of her way to put them on and even showed me how to do it so that I could do it in the future for myself. I have been there a few times in the past couple months and every time I've gone in there and she has been there. She's been very helpful.

Derek and Frank helped me so much while I was here. Very professional and easy going. They helped…read moreme change out my headlight bulb after I bought and took out the wrong bulb. I owe them after all their hard work and having to deal with me!

I needed a new battery and help with installation. Other auto stores I called seemed hesitant to…read morehelp with installation, but not O'Reilly. Cristian was very helpful and switched out my new battery without complaint. Much appreciated!

Coy is super helpful. He helped me get a piece of flashing back on my car. Instantly jumped out of…read morethe shop and helped me out.

Absolutely awful experience! They completed half the job then ordered parts which took weeks. Came…read moreback to be them put on after having to arrange the rental car once again! Only do them to not replace a part that had a scratch on it from where I was rear ended. I don't recommend this place its very unorganized and everyone is very short with you on the phone if You call with questions.

My wife and I had a great experience with our initial visit to Volvo Cars Cincinnati East. Devon…read moreWhite greeted us warmly and professionally - asking us what we were interested in. While we didn't know for sure - we knew we wanted an SUV, so he described the line up. And we narrowed our choice down to 2 models and he quickly offered us a test drive of both. After our test drives, he answered our questions, gave us additional information and his card, and offered to help us as we got closer to making a decision. No pressure - just helpful and professional. We will be working with him if we buy a Volvo for sure.

I accurately diagnosed my Volvo with a power steering fluid leak -- thanks for the lesson, Dad!…read more Volvo Cincinnati confirmed the diagnosis, and asked me to leave it for service to be completed within days. Following is the timeline of [non]events; Monday -- I left the car at Volvo Cincinnati. Tuesday -- No news Wednesday -- I received a call from Ron to the effect that the necessary part was not in stock, and would not be available for two weeks. I offered to retrieve the part from Louisville and/or Nashville Volvo while traveling for work. No go -- the part had to be ordered from Sweden. Ron apologized profusely. I appreciated the predicament that the initial service rep put him in; however, there was no offer of a loaner. (It would have been a nice gesture given the lengthy delay.) Two weeks and a few days later after a couple of terse text messages describing my frustration over the situation -- the car was ready. ($1k+) Two days later -- Power steering fluid GUSHES from the car so badly that I had to have it towed back to Volvo Cincinnati. (See photo). Ron arranged for a loaner this time. No charge for the extra service--a loose connection caused by a rusty component. I have so many questions. Why did the initial service rep not know that the part was unavailable? Why did it take two weeks to arrive? Did I receive such bad service because my Volvo is an older model? Because I'm an older model? Because I'm a woman? Why did the mechanics not replace the rusty component while they were initially servicing the car? Why did they not notice a loose power steering fluid receptacle? Why was I not offered a loaner at the outset of the delay? Why didn't I go to Sweden myself for the part? Is this luxury service for a luxury brand? In the end, I don't care what the answers are because I will never again consider Volvo Cincinnati for service or sales. One star is for Ron who handled the situation, to include my terse texts, like a damage-control pro.

Just got back from Miamitown Napa store. GREAT service!!!…read morePrice for a top grade van battery was lower than other auto parts stores I checked and they installed it right away and did a great job! PLUS, he figured out why my heater fan wasn't working on high and fixed that! I checked the part price when I got back and they were 15% lower for that too than other stores. Check these guys out first, they are pro,s and honest, not looking to rake you.

The staff is so helpful and efficient! I went in to get a new battery for my car and they were very…read morehelpful and friendly. They even looked at the oil filter I had built elsewhere and could tell me if it was the correct one!

Emily H. was amazing and knowledgeable about Subaru. She helped make a stressful process very easy…read moreand exciting. I appreciated her laid-back personable but professional nature. She taught me about all the incredible features in my new ride and was very attentive and quick to respond. I'm a Subaru person for life now! Thanks Emily!

BUYER BEWARE -- KING'S SUBARU…read more I negotiated a deal with Christina through text and email, was given a VIN and window sticker, and was literally ON MY WAY to buy the vehicle when I learned THEY DIDN'T EVEN HAVE IT. I was told they would have to find one and MAYBE have it by Monday. Deal agreed to. VIN provided. Customer on the way. No car. It sure felt like a bait and switch. I then spoke with Trevor, the new-car sales manager. He said he'd try to find one and call me back in 15-20 minutes. He never called. Hopefully GM Darrel Russel looks into how this was handled. I went to another Subaru dealer, received FAR better treatment, bought the exact vehicle I wanted for $1,600 LESS than King's deal, and drove it home that day. Thanks, King's. You lost the sale and saved me $1,600.

We got a great deal on a great used car. They even replaced the brake pads and tires, and filled…read morethe tank before we drove off. It was definitely a great process!

I would give zero stars if I could. A one day repair has now taken over a week. Among other things,…read morethey tried to get me to pay $250 more than I was quoted, they broke something during the repair that needed to be fixed, and I had to return the car almost immediately after picking it up as the repair was not done correctly. To top things off, the repair of what they broke in the car was supposed to be finished today around lunch and I never heard a word from one person at Volkswagen. Very unprofessional and I will never be back except to hopefully pick up my car soon.

We leased a vehicle from Columbia this morning. We worked with Mike Cantrell and he was amazing. He…read moreanswered all of our questions and the paperwork took less than 30mins. We will be using Columbia for all of our future needs with our vehicles. He was quick and efficient and never rushed us or made us feel pressured. Maintained a good point of contact without being overwhelming. I went to other Chevrolet dealerships and wasn't impressed by the sales team or the choices.. Michael did the absolute most to make sure we were satisfied our new car and that it was what we wanted.

Careless corvette mechanics. Damaged bit rocker panels on my 2008 c6 corvette. Cracked both sides…read morefrom careless lifting procedures.Then tried to hide saying they didn't realize they had screwed up.BS . brought car in for a simple brake service. Don't trust this dealership with your corvette.