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AutoZone

4.2 (5 reviews)
Open • 7:00 am - 10:00 pm

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Valvoline Instant Oil Change

Valvoline Instant Oil Change

(12 reviews)

Valvoline near Northgate shopping center. My car was next in line to be serviced. Manager had me…read moreback up, move to other bay behind a suv. He had another customer move into the spot I was in. The suv in front of me was getting multiple services which the manager knew before I got there. While I waited behind the suv four cars went thru the bay I was in when I got there. I believe the manager got upset because he couldn't upsell me to a $101.00 oil change. This is the Valvoline I always come to. Only second time I've seen this manager. The other employees are extremely polite and professional. First time I encountered this same manager 3 oil changes ago I told him I have my owners manual in the glove box and checked the oil I required from the Chevrolet website. He thinks I should take his word over theirs. In any event, he does not get to inconvenience a repeat customer because they don't allow him to upscale them.

I have been to different Valvoline Instant Oil Change stores in the past with mixed results…read more However, my experience has ended any chance of me or my family ever going back. We had just purchased our daughter a 2014 Ford Focus and wanted to make sure it had everything it needed, starting with a fresh oil change. We pulled into the open bay and the Representative explained what he and the staff would be doing to the car. He explained they would check the fluids, check the battery, top off the fluids and change the oil. He had recommended a radiator flush, which I declined at first. But after some consideration, I decided to purchase this service also. The work was done fairly quickly and we had been told everything had been checked. We left there feeling confident everything was fine. This feeling vanished after we parked the car in our garage. The car made clicking and whirring noises. Finally, after several minutes, everything shut down. I had suspected the battery had went dead, but how could that have happened when it had been checked? Unfortunately, (according to the 2 invoices we had received), it had NOT. Neither the Rep nor his staff checked the battery. If they had, they could have told us we needed a new one. That, alone would have saved us so much time and aggravation. Our daughter's newly purchased 2014 Ford Focus was STUCK in our garage for almost a day and a half. We had to contact AAA and purchase a battery from them, just to get the car out of our garage. The entire experience cost us time, $174.00 for a brand new battery, one car stuck in our garage, and a store which seemingly can't do what they had promised. Please do yourself (and your car) a huge favor: AVOID this place, at all costs.

AutoZone - autopartssupplies - Updated May 2026

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