Was told over the phone (completely unprompted) that I wasn't going to be charged for the…read morediagnostic because they weren't going to be able to fix the issue. When I went to get my car I was charged 33 dollars. Complete incompetence. I wouldn't have minded paying the full diagnostic fee, but why I was told I wouldn't be charged and then had to pay is beyond me

I had an appt. At 10 for a headlight. At 12:40 they tell me they can't do it until 4 more hours…read more So much for a designated appointment! I won't be back! This was the Evendale location in Cincinnati

They always go above and beyond and are honest and fair! I continue to go to them and trust themread more

Superb and honest service. They get you in and out fast. They actually do more than required and…read moretake photos of any issues with vehicle

First time at this store. I purchased the tires online and had them shipped and made an…read moreappointment. The young man who helped me was Chris and he was so upbeat and pleasant to deal with and has great work ethics. My appointment was at 10:15 and it was done in 35 minutes. I needed an alignment and Luke came out and showed me the numbers and about 15 minutes later it was done. Make an appointment and pre order tires to what you want so that they have them there and it should be a quick appointment. The business was clean and neat. I never went into the restroom so I cannot comment about that. The truck tires were cheaper online from them, the alignment was average. The only complaint I have is that I have a lug nut socket that doesn't scratch the rim and they didn't use it. I will check the torque and check the rims. I don't think they were scratched because it's usually the younger kids that don't know how to use the air gun.

I ran over something in an intersection that caused my tire to pop. It could not be repaired, so we…read morewent to discount tires to have it replaced. They are always kind and courteous. We trust them and their products. Asher is the one who got things going for us and showed me what caused the damage (see photo). Timothy was the one who actually replaced the tire for us. They were both professional and took care of us. We always know we get a fair price and awesome customer service there.

Donovan's is a trusted local business and we would take our vehicles to them for any cause (both…read moreDonovan's Express and the main location in Pleasant Ridge). When they discovered an additional issue right before they returned my vehicle, they did not charge for labor and even gave a discount on the part. When my AC recharge did not work the first time due to an underlying issue discovered later, they also did not charge for the failed AC recharge. The workers are always kind, patient, and explain issues thoroughly and carefully. They never act hurried or impatient, and when an issue arises on their end, they are apologetic and strive to make things right. My father listened to the Dale Donovan car show on Cincinnati's local radio station for years. We love supporting this local business! Shout out to Wayne for being so sweet and kind.

This review is based on help I received online alone which is why I am not giving a full five…read morestars. I posted in a local pleasant ridge group for recommendations for mechanics along with specific issues my car was having. Multiple people recommended this shop, but it did not have immediate availability. Kyle Donovan commented on my post accessing the issue as well as offering different solutions for it. It was like having your own chat bot! Just on that service alone I will check out this place in the future! Top notch customer service!

Everyone is always helpful friendly and quick to deal with my tire issues at a reasonable price.read more

Got a nail on our tire on a Thursday night at 730 pm. Thought our night would be done and would…read morehave to strategically make our way back home 50 miles - hopping from gas station to gas station. Just happened to drive by them at 755pm and still open. They plugged the tire in less than 5 minutes and was able to save our night! First time in Kentucky and already a positive experience.

This place was amazing. Super speedy and everyone was so nice. We didn't even have to get out the…read morecar for the tire fix.

I am writing this review while they are changing my tires. I called and the guy just told me to…read morecome on up ! I get there and he tells me I have 1 that's about to pop which I already knew and one they is going bad. For 2 tires put on while I sit in the car, and disposal is 110. That's reasonable considering I was quoted 150 sosomewhere else for one. It's been about 40 minutes and they're almost done. I'd recommend in the future. My only issue is the lot is so full of cars it gives me anxiety pulling in and out since I'm a new driver.

I arrived at 8:00 am and he took my car back right away. Before he took my car back I asked him…read moreabout some additional services, such as a tune up. He quoted me their price, which was more than reasonable and I asked if it could also be done this morning, along with everything else...and he said that it was no problem....My car was finished in a timely manner, no fuss, no muss! He did come out midway to let me know that he did replace my windshield wipers because the one's that were on there, were worn out and no longer safe. My car also needs tires all the way around and I will be taking my car to Meineke because they DO NOT just put the cheapest one's on...They put what the manufacturer recommends and this is important to me, because I want to know that I'm safe. What impressed me was the fact that a lot of these places will go along with the customer and put the cheapest parts on an automobile, Meineke doesn't do that, they stand by what the manufacturer recommends. At the end of the day, that's always the best decision, because it's better to be safe than to be sorry.

I scheduled a service on my company fleet car a week in advance. Upon arrival the person working…read morethe front desk left as he saw me come in and went to the back. Came out with a big cinnabon role. Bad sign from that point as he seemed more worried about his roll than dealing with me at 8:00 am. Told him I scheduled service on my fleet car. His response was, " the last fleet car took several days to get approval, so you may not get your car back soon". The guys seemed to care less. Big change in people working and owners it appears. I have 4 personal vehicles I used to take in there. Needless to say, they seem in route to lose a bunch of business. I also reported them to the fleet company. Bad look guys!!!

Always friendly, fast, & reasonably priced. They send a detailed itemized list of repairs for…read morereview via text and explain any questions I have. We bring all of our vehicles here!

Bryan (or maybe Brian) was really helpful! My car wasn't starting and he helped me identify the…read moreissue with the terminal for my battery.