Always welcoming and attentive. Today I went back for help with a wiper blade detaching. Chrissy…read morereplaced with a new one no questions asked, except, so how's it going? Great service and they remember you.

I couldn't recommend this advance more! I had the best experience with Chrissy the general manager…read moreand the assistant manager. Went in with my daughter and they kept her so entertained while we got everything figured out. They definitely went out of their way I really appreciate it

I needed a new battery and help with installation. Other auto stores I called seemed hesitant to…read morehelp with installation, but not O'Reilly. Cristian was very helpful and switched out my new battery without complaint. Much appreciated!

If I could have given 0 stars, then I would have. I went in on Sunday, had them run a check engine…read morediagnosis, and the employee (with a lot of hesitation) try to sell me spark wires and an ignition coil. I don't have an ignition coil on my car. I bought the wires, changed them, came back to have another diagnosis. A different employee helped me, and this time I asked him for a rotor and distributor cap. He quoted me around $270. I held back my laughter, and asked if they had anything else at maybe a different location. He suddenly found something for 90, but couldn't get it in until Tuesday. I went home, logged on to Amazon, found the two parts I need, and it will be at my home today (Tuesday); I paid less than $25 for Bosch parts, which is a brand I trust. All-in-all, I recommend going to the auto zone in Cheviot if you need helpful advice, and Amazon for the parts you need.

Coy is super helpful. He helped me get a piece of flashing back on my car. Instantly jumped out of…read morethe shop and helped me out.

Absolutely awful experience! They completed half the job then ordered parts which took weeks. Came…read moreback to be them put on after having to arrange the rental car once again! Only do them to not replace a part that had a scratch on it from where I was rear ended. I don't recommend this place its very unorganized and everyone is very short with you on the phone if You call with questions.

This store is the best! Service manager and advisors very friendly and knowledgeable. Shop is very…read moreclean and the mechanics are very professional! Definitely recommend!

Donna was great. Very polite and helpful. Went in for an AC diagnosis and although the quote to fix…read morethe issue was half the cost of my car (not their fault and I expected it, i drive a 23 year old car) but she gave me a receipt with the quote just in case I wanted to shop around for cheaper prices. Can't complain with the service they performed.

Towel cart was not locked and blew out into where I was vacuuming my car and dented and scratched…read morethe front of my car and after a year of them leading me on, getting estimates and getting harassed my Chrissa and 3 managers before her, THEY DID NOTHING!!! LIARS WHO DO NOT CARE IF THEY DAMAGE YOUR VEHICLE!

Paid for top-tier wash after driving across country. They did a hand-dry when done with the machine…read moreand it looked pretty good. But I had to ask for the "free" vacuum token that comes with the top wash; they forgot.

Some old faces, some new, all friendly. I was there longer than expected, but the job got done!…read more I had dealt with James in service before, he is always super helpful. I met Adam for the first time. He is a salesman and chatty in the best way. If I rebuy 1 will keep an eye out for him.

My husband and I traveled 8 hours from Iowa (16 hours round trip) to purchase a used GMC Sierra…read morewith only 9,000 miles from this dealership. Before making the trip, our salesperson, Reuben, repeatedly assured us the truck was in "immaculate condition." He even sent us a walkaround video and told us there were no dents, dings, or issues. We specifically asked for photos or videos of any flaws, and he told us there were none. We completed nearly all of the paperwork ahead of time, brought a cashier's check as requested, and even agreed to finance through the dealership instead of our own bank after they encouraged us to do so. When we arrived, before we had even seen or test-driven the truck, Reuben immediately tried to rush us into signing the financing paperwork. We insisted on inspecting the truck first, and he became visibly upset and walked away. Within minutes of looking over the truck, we found numerous issues that had never been disclosed: * Rock chips all around the exterior that had not been touched up. * Glue dripping from the sunglasses holder onto the center console. * Glue stains on the center console and the sunglasses compartment. * Glue on the headliner that appeared permanent and would require replacement. * Reuben had previously told us the sunglasses holder had been replaced, not repaired with glue. * The interior had clearly not been detailed and was very dirty. * A chunk missing from the passenger door panel. * Most concerning, there was nesting material from an animal under the hood. We understand that used vehicles are not perfect, and we were not expecting a brand-new truck. However, we do expect honesty and accurate representation, especially after asking multiple times about the truck's condition before driving across multiple states. The General Sales Manager, Gabe, listened to our concerns and attempted to remove the glue from the headliner himself. Unfortunately, it would not come out. He offered an additional $500 off the truck, but we felt the damage warranted replacing the headliner and sunglasses console, which the dealership declined to do. Throughout the entire situation, Reuben disappeared and made no effort to help resolve the issues or apologize for the inaccurate information we had been given. Instead of addressing the problems with the truck we came to purchase, we were encouraged to buy a brand-new Sierra that was well outside our budget. This trip cost us far more than just our time. We drove 16 hours round trip, paid for gas, food, a hotel, and a babysitter for our children, only to find a vehicle that was nothing like it had been represented. Honesty and transparency go a long way. Had the dealership been upfront about the truck's condition, we could have made an informed decision before spending the time and money to travel from Iowa. Instead, we left disappointed and feeling that our time and trust were not valued. I hope this review encourages the dealership to be more transparent with future customers, especially those traveling long distances based on the representations made by their sales staff.

I had my 2015 Volvo V60 2.5T engine rebuilt in October 28, 2024 SO#V405663. Work started on…read more9/10/2024. I was without my vehicle for that time. Total cost was $8,442.90 I went back on 11/20/2024 SO#V407410 with an oil leak and my vehicle shutting off randomly. Diagnosis was that the boost hose was not secure and they replaced the clamp. Determined no oil leak. Vehicle was in the shop for one day. I went back again on 12/5/2024 SO#V407746 with an oil leak and vehicle shutting off randomly. Determined failed oil trap line and vacuum leak. Again returned to the dealer on 2/3/2025 SO#V409061 with an oil leak and shutting off randomly. Determined torque fault converter and no oil leak found. Recommended new transmission. 7/7/2025 I returned to Volvo to fix the oil leak. That has been consistently happening since the initial fix. The top of the motor is covered in dark motor oil. I was told the oil drain plug was leaking. No answer for the oil on top of the motor. Volvo's latest theory is the oil has been poured on the top of the engine although the oil is dark and the last time it was brought in they had cleaned the motor oil off of the car. Instructed to return 7/18 since they have died the oil this time. This is the 7th time I have returned to the dealership.

I was interested in leasing a car. I got help from Rachel…read moreDotterman. Rachel was very professional, kind, and helpful. Rachel was able to give excellent lease options with various options. I highly recommend Rachel and Volvo Cars- Cincinnati!!

Simple, no frills auto store that probably has what you need at a price that may or may not be what…read moreis typical. I needed some antifreeze and was quickly greeted by a guy that found what I needed and had me out the door in no time. I think my biggest gripe about the place is the lack of prices on just about everything. This makes it hard to price compare and keep a running total in one's head. Not a deal breaker, but I will probably only visit this place if I am in a hurry or in an emergency. I did not confirm this but the business seems to be split into two distinct stores, one for foreign the other for domestic autos.

These guys are great! The store manager, Ben is the best in the business. So friendly, polite, and…read moreextremely fair in all of his dealings. They have very knowledgeable counter staff that work very hard to get you the right parts. And their delivery team is top notch as well. Just can't say enough positive things about these guys. There are three other locations right around my home, but I glad will make the thirty minute drive to see these guys!