We been with this company for yrs and would expect better services than we been receiving. There was a thunderstorm a week ago. Service went out on our security system. You'd think someone would notify us by email text or call . No we called them to have someone to come out to fix our system. Guy had no empathy or urgency about our system being down so we have to wait a week for someone to come out . If they think we're going to pay for a new system. We're going to cancel this service and go to another who wants our business. Worst experience read more

ADT is now pushing its ADT plus platform which is nothing more than subpar DIY equipment which is easily disabled and bypassed. I was previously an incredibly satisfied customer and had referred ADT to friends. I had reached out to ADT to have the same system I liked installed at my new place. A young installer showed up 3 hours late and insisted he could do the install in 3 hours. 8 hours later and close to midnight he puts a new contract in front of us and explains he's installed ADT plus. And it's the latest technology and all that is available from ADT now. He has his supervisor email us the we have 40 days to exchange it. Skipping through 6 months of phone calls with ADT and finding out that we were lied to, the ADT plus folks said they can see in our file that we were told we could exchange for the ADT system we had initially requested but they will not be honoring that or letting us out of our contract. We were told we can purchase a second system in addition to ADT plus, but we will not be seeing any credit. Also as an update, the equipment (costing over $4k) has failed within a year. Bottom line is that the average person has no recourse and ADT can act egregiously without consequence. Also ADT had a massive data breach last month and I have yet to receive a notice from them that our personal data was accessed and is now on the dark web. I've been receiving various alerts from other monitoring sources we have. Finally, in addition to the hundreds of one stars here, check out the ~11,000 better business bureau complaints. So if this is the quality of protection you are seeking - paying top dollar for a complete failure in performance by a company which admits that it has misrepresented its policies and products to you and then has allowed your personal information to be stolen - you have found the right "security" company. read more

This company is truly the scum of the earth. We moved into a house where the previous owners already had ADT equipment, so we thought, hey, why don't we just call and open an account so we can use the system that's already here? Seems simple enough. I called and activated the service. The guy on the phone told me we were paying month to month and could cancel whenever we wanted. At NO point did he tell me I was being locked into a 2 year contract. And because the only way to activate and open the account was over the phone, I had nowhere to check this information in writing. Our system had multiple errors that made it impossible to arm. We had multiple "virtual appointments" with techs, changed all the batteries, spent hours following troubleshooting instructions, and nothing worked. After having the system for about a month and never actually being able to use it, I said, you know what, let's just cancel this dumbass service. It is impossible to get in touch with anyone at this company. They just keep booking you for virtual service appointments and passing you off to different departments. So I called to cancel my account and, just like every other call, it took over an hour to get anything accomplished. The man on the phone canceled my account. He did not ONCE mention that there would be ANY charges associated with canceling. Not once during the entire hour plus phone call. A few days later, I get hit with a $727 bill. I call them, get passed around to multiple people, spend another hour on the phone, and finally an "account manager" tells me, well, sorry no one told you, but you're being charged for the next 2 years because that's how long you signed up for. Except I was NEVER told I was signing a 2 year contract. She said the only thing she could do was reinstate our account so we wouldn't have to pay the $727 immediately. She wouldn't make an exception, even though we had only had the system for a month and literally had never been able to use it. We finally scheduled an actual tech to come out after she tried to book me for yet another pointless virtual appointment. The tech came and fixed the issue in about 5 minutes. After we had spent HOURS troubleshooting with their virtual techs. He wasn't nice at all, but at least he fixed the problem. But alas, the $727 bill is STILL on our account. Now I need to call AGAIN and spend another 1.5+ hours trying to get someone to remove a bill that I was never told about in the first place. Trying to get in contact with this company is like pulling teeth. The entire experience has been absolutely ridiculous from start to finish. I genuinely feel like ADT is operating a giant scam. They make it impossible to get help, impossible to cancel, don't clearly communicate their contract terms, and then suddenly hit you with a $727 bill after you cancel. I would NEVER recommend this company to anyone. Save yourself the absolute nightmare and go literally anywhere else. read more

Told me they could take over existing system and quoted a price and monthly. Arrived with whole new system and told me they couldn't. Classic bait and switch. Deceptive sales tactics, I will be reporting to BBB. read more

ADT basically unable or unwilling to fix predecessor's "Protection one" hard-wired wires. Put in wireless stuff that in several cases gives incorrect low-battery messages. Units have unacceptable delay for second somewhat distant display -- poor connectivity and no "relay". Terribly clumsy software. Terrible online presence requiring separate logins to alarm.com, myadt.com, adt.com. Depends on whether you want to arm/disarm, pay bill or set autopay, or other issues. Occasional competent advice by phone or in-person repair, but more often a really bad bureaucracy. Overpriced and generally low quality devices; ordering a battery from them at 3 times retail.. Separately I'm trying SimpliSafe, which at least puts you more in control of devices and apps, and is not so overpriced. read more

Recently bought my retirement home. Previous owner had ADT, so a transfer woild seem logical. Charging $45 / mo for monitoring. Scheduled appointment informing the CSR that we are coming in from out of town as we have not moved yet. Date of appt cam and went without any notification. Called at least 6 times asking for install manager to return call. Was told it would be 24 to 48s to speak to a manager concerning the installtime that they missed. Three days have past and no one has called except for the 1800 schedular. If they cant communicate with the customer than why would I trust ADP with anything else. My new house is sitting un secured with no concern from this company. read more

I need to cancel my account and spend 4 hour in the phone yesterday and was transfer 5 times and no luck. Today I have called twice and still can't get anyone to help me cancel the account. The most terrible service I have received from any company in my life and I'm 72 years old. Don't even think of getting service from this terrible company! read more

ADT put the transformer in my master bedroom closet using one plug and blocking the other plug. Making it so I can't use the plugs in my closet!! They also two really ugly tablet looking things on my kitchen countertop and I have no idea what they are there for, or how to use them. The agent who came out to install the equipment also really tried to upsell us which p@ssed me off. read more

Everything really they came inspected the old system that was still in the house and then gave suggestions on what would work best with what we wanted now and then they proceeded to go to work and they installed what we wanted, they went over how to operate the system and made sure we all understood and if there were any questions. They made sure everything was up and running before they left. read more

Small business owners, please read this before signing with ADT. I paid ADT over $5,700 for a commercial security system -- including $3,075 upfront and almost two years of monthly payments even after my business closed and I wasn't using the service. When I could no longer afford it, ADT demanded 90% of the remaining contract (about $1,600) as an early-termination fee and refused to fully waive it despite my financial hardship and spotless payment history. I contacted ADT numerous times by phone, email, and chat, offered to return all the equipment, and even filed a complaint through the Better Business Bureau, but the company still refused to help. Their agents kept calling, offering verbal "discounts" that they wouldn't confirm in writing -- a frustrating and misleading experience. I'm sharing this to warn other small-business owners: read every clause carefully before signing with ADT. The contract locks you in and makes it extremely hard to cancel, even if your business closes. ADT's policies may be legal, but they are not fair or compassionate. I hope this helps someone avoid the same trap I fell into. read more

Extremely poor service and costly. I been with them for over 10 years. The service progressively worsten.

ADT installed our home monitoring system including three cameras. I feel extremely safe now in our home. The representative came to our home with full on protective clothing. He had almost a hazmat suit on...jump suit with protective foot coverings to prevent staining our carpet. He was courteous and very helpful in giving us a tutorial of our system. While ADT is a little on the pricey side, it is worth for that peace of mind. read more

I don't know about the San Antonio office, but ADT is the most disorganized company I've ever had the displeasure of contacting. Everything is in another department, and no one talks with each other. Their IT department needs to be fired immediately. Their new AI Assistant which they force you to interact with is so bad that my 12-year-old could have done better. Just plain awful. read more

Cannot begin to say how bad the experience with ADT has been. First try calling in. If you survive that you can move ahead. Now they are telling me that what they installed and worked no longer works and I need a hole in a different wall or a new outlet installed. Run do not walk away from ADT. and the appointment scheduled from 2-4 never happened but a call at 4:45 said he'd be there at 5:30. Meanwhile the panel chimed every 20 seconds for days because they could not schedule an appointment for a week. And if I do install a new outlet it will chime forever. And the hole in the wall is too big thus the notification that the panel is opened. Insanity! Now I get it that the installers get a commission and I fell for it when I wanted one panel updated. Run people run!!!! read more

horrible I signed up a little over a year ago a man came door-to-door and he was selling security service. I had just bought this house so I thought it was really important for me to set up a security alarm for me and my son when you're later it's not working. I call to try to get them to come fix it and the wireless and box that they gave me as well and they they can't come back even though my contract is for three years and that I have to pay $170 so I called the man that originally set me up with the Alarm and had his technician come out and install it, and he said that there was nothing that he could do for me anymore that I would have to go to ADT customer service. I spoke to a customer service representative that talked down to me because he believed that I did not get the chime box from him, but I did and he said that they cannot fix it. I have to hire an electrician for their chime box and now I need to talk to the customer loyalist because it cost over $1000 to buy out of my contract and they are refusing to come fix it unless I pay $170. read more

DO NOT GET INVOLVED WITH THIS COMPANY!!! They were my service provider until their system stopped working. After I paid for them to come out, the rep said my system was no longer relevant even though it wasn't that old. I would need an entirely new system at the cost of about $4,000. I said no and then tried to cancel but they expected me to pay about $550 for about 8 more months of service even though the system no longer worked. They said I had to pay it off or pay about $4,000 for a new system!! I had already been paying nearly $60 per month for about 10 years!!! Good luck with them! read more

Think twice before signing any contract with ADT. I am moving to a residential community that has their own security system. I called to cancel my service and was told that I had to pay an early cancelation fee. This fee would be 90% of what would be left on my account. Now keep in mind that I wasn't giving this information while I was on the phone with them telling me all about my fees, nor did I see the 10 page contract until after I agreed. I should of made the person sit and wait till I had enough time to read it all. But that's not even the worse part. Take a look at section 34 of the contract. You can't even get out of this contract if you DIE. No joke, they are going to hit your grieving family with this. 34. EARLY CANCELLATION: Client understands and agrees that the charges due under this Agreement are based on Client's agreement to receive and pay for Services for the full Initial Term or then current Renewal Term of this Agreement and that Company has relied upon Client's agreement and has incurred costs in deciding to enter into this Agreement. If Client cancels Services or otherwise terminates this Agreement during the Initial Term or then current Renewal Term, or if Company cancels this Agreement as a result of Client's default, Client agrees to pay Company 90% of the total remaining monthly charges otherwise due under this Agreement and any amount Company paid Client to pay off any outstanding financial or contractual obligations with Client's Previous Provider. Client acknowledges and agrees that the amount of these charges is a reasonable estimate of Company's damages resulting from Client's breach of this Agreement and is not a penalty. Client agrees to pay such amount immediately in full upon cancellation or termination of this Agreement and acknowledges that any sale of home, death, or transfers constitutes a cancellation of this Agreement. To prevent fraud, all cancellation requests must be provided by verbal notice to the Company AND in writing on the Company's official NOTICE OF CANCELLATION form which can be obtained by calling (844) 442-5337. The completed NOTICE OF- CANCELLATION form must then be mailed to 450 North 1500 West. Orem. UT 84057 or faxed to (385) 218-2880 and received by the Company before Client's cancellation or termination of this Agreement shall be effective. I am still shaking my head at the greediness of this company. read more

I called to cancel my services and kept being bounced around several times. Only one to help me was Joshua from ADT.

We've moved in our house in May come and find out all the windows wasn't covered. The bottom wouldn't glow up and come on our windows looking hooked up on the cameras six months from now my husband called him to stop his service and they wouldn't stop his service they said he had to pay them out for a year to get out their contract. They're very poor service. I don't recommend them to nobody it's somebody breaking your house and you have a whole alarm. They're not gonna give you help you with your situation so what is the point of having them as a providing service like somebody said they are scammers read more

scam artists. I have add cameras inside and outside my house. the one overlooking my driveway was ripped off and my car window broken. ADT wants to charge me to fix the camera more than the fix for my car window. AND they won't allow me to cancel my service when they are no longer monitoring my house. ADT IS THE REAL THEIF. read more

ADT - yes, we have communicated through Instagram. I refuse to 'purchase' any equipment at my new location. Why? Because I would not own it! And when I move again, I'd have to buy it again! I have already spent too much money for something you now tell me I do not own and can't move. I will leave as many reviews as possible to inform people not to purchase ADT equipment because they do not actually own it. ADT is an incompetent company! In this day and age, ADT customers should easily be able to move the equipment from one location to another without spending any additional money!! DO NOT enter any contracts with ADT!!!! We purchased an ADT alarm system (door sensors, glass break, video cameras, etc.) with the understanding the equipment belongs to us, and we paid for the equipment upfront (approx $2k) Further, we knew we would be only at the one location for a year to two year. We had sales people from ADT come to the property twice to install equipment and no one ever never told us we did not own the equipment! Now, it is time to move, so I call ADT about moving the equipment to our new location in the same city and we were told the equipment could NOT be moved, the equipment belongs to the address where it is registered and does not belong to the owner who paid for it!! ADT Is a company that scams their customers into buying products that they do not own!! How is this possible for them to stay in business? Are they so incompetent that they cannot change the addresses in their system from one location to another and allow the owner (who paid for the equipment) to move the equipment? I would never enter another contract with ADT and do not recommend anyone else to enter any contracts with ADT! You're not buying anything!! You don't own anything and it stays with the residence! The only thing you get is a monthly bill and a headache!! And not to mention, you're left with debt from buying their equipment that you don't own!! And I forgot to mention the reason why ADT come out a second time to install the equipment is because they did such a terrible job installing the equipment the first time! DO NOT get an ADT alarm system!! read more

Multiple false alarms, faulty equipment, totally inferior customer service. Horrible. Don't do it!

I have used ADT monitoring services for more than 1 year. Please be aware they have a 30-day wait-time policy when enacting requests for change to service. However, what you need to know is that the time to speak to a qualified representative who can enact the change may be prolonged. In my case, I contacted the company using the online chat function and 2 phone calls over a 1-week time frame. I received a response from a qualified representative over 1 week later. Therefore, the change that I requested will appear on my bill in 2 months. Warning: if you are considering any changes to service, you should call ADT 3 months ahead of time to allow time for them to schedule a qualified representative to respond to your request AND to account for the 30-day wait-time policy. The positives are that ADT offer the chat function as a first step and many resources on the website to read. read more

absolutely the worst service ever. They are never accountable for anything And want to charge you a fee for their faulty equipment That. Ever worked. Their equipment is crap That they Install. They make it seem like it's gonna be amazing quality but it's very poor visibility. Use Vivant Security! read more

Do not use this company. Terrible customer service, no follow through and faulty equipment. We requested to update all of our equipment after being a long time customer and when the technician arrived he only showed up with a new control panel. We were told we would have to order new window and door sensors and install them ourselves. We opted to cancel our service only to be told they would need 30 days notice. We would be charged for the month but they would not cancel or accept our cancelation until the end of the billing cycle. After trying to discuss with multiple managers it was clear no one was going to try to help or resolve the situation or even cared to help. read more

most expensive service take for ever opened the app customer service always wants sale others service and never give you solution for what you call about I cancel and try to make arrangements for the payments I have left on equipment and they solutions was send me to collections. read more

I bought an ADT system in the Fall of 2023. I chose ADT because I didn't want to hassle with a do it yourself system. What a waste. I've spent over 20 hours on the phone with ADT over that time for various small issues. Today, I'm 1 hour in between phone calls and chats over a failed sensor. The reason I chose a "professional company" and pay them is because I expect them to stand behind their product and services. I do not expect to spend my valuable time troubleshooting their equipment. I could have done that with a DIY system. The call should go like this. "Hello sir we see you are having an issue, when would be convenient to have a technician come out? I'd be off the phone in 5 minutes and get the service I paid and am still paying for. Don't ask for my email and for me to submit my info to whoever monitors this site. I have wasted as much time as I will with this company. I will make sure everyone of my friends know that ADT is not the way to go. read more

Have had ADT for 15 years now. Water sensor started failing 3 weeks ago, tech comes out says we need a new sensor. Schedules an appt 10 days out. Calls on appt day to cancel because he has the wrong sensor. Comes out yesterday with the correct sensor and "fixes the issue" Charges a service fee. 1:55am alarm goes off from the sensor. Turn it off and it goes off again. Haven't slept much and annoyed that I paid $60 to not get any sleep. So get ADT if you want to pay for sleepless nights and getting woken up. read more

This is the worst company. I have ADT for 23 years. I tried to cancel my contract and they would not hear of it. I was on the line for one hour. I would never do busniss with them again. No wonder USAA severed their relationship. read more

Do not use this company. Salesman will lie to you about the contract, ask to see contract before you sign. I sold my house before contract was up, would not let me cancel without a buyout of the remaining contact. Was told I could freeze contract while my new home was being built, then install in new home and continue with contract. Home taking a longer to complete. Was sent a bill stating 60 days past due, needed immediate attention. Talked to customer service, said new home ready in a month, told by one rep, need to pay off old contract and sign a new one for new home, previous rep said it would transfer. Talked to another rep, explained I was trying to figure out what to do, didn't want collection involved. Told I had 90 days before it went to collection. One week later, they sent to collection. Call center is worthless, off shore, and each rep not trained in policy, each one tells you something different. Stay far away from this predatory company. read more

I've been a customer for almost a year, and I dont recommend it. The devices they make you buy are really cheap. The video quality is fair at best. My screen went offline for a month because it stopped working. I called to get it fixed and they wanted to charge me to get it looked at. The call dropped and I had to call them back several times to get it fixed , knowing my system is down and not monitoring anything. They told me I wouldn't be charged. But they still billed me for it. That goes to show how much they care about your "safety". DO NOT GET ADT! I SAY AGAIN, DO NOT GET ADT. Money is all they care about, your safety is just a slogan. read more

First off, their equipment was nothing but trouble from the start. Cameras went dark and had to be unplugged and reset incessantly. The battery in the base unit died in less than a year and had to be replaced 3 more times in 3 years. Once opened, the base unit did not close properly, no matter how many times we tried, so we've been living with a 'base unit tamper' alert for 3 years now. ADT wanted $89 just to come look at it, so...hard pass. None of this, however, compares to the horrible ordeal I just endured trying to cancel our service. The clown in the cancellation department kept reading off his index cards at me about how valuable their service is, and how my equipment may no longer work properly (as if it ever did!) and how he can get me 15% off their ridiculously overpriced monitoring if I stay with them. I explained to the clown that we have not set the alarm in TWO YEARS and have no need for their obsolete, overpriced equipment, but he would not listen and continued to badger me about keeping the service. I do hope that my call was monitored and I hope the clown loses his job. He mumbled so badly that I could not understand half of what he said, and he WOULD NOT stop badgering me to reconsider. What part of "CANCEL MY SERVICE" did he not understand? I truly believe that he was trying to get me to hang up in anger to prevent having to put through the cancellation order. Kept saying he would "work with me" and then started in again on the badgering to keep the useless service. I never had such a terrible experience with customer service anywhere, at any time, in my life. I am normally a very calm, reasonable person, but this clown had me yelling and cursing at him to PAY ATTENTION and honor my request. Let the word go forth, adding my review to the numerous other horror stories, that ADT is NOT a company you want to deal with. Go with anyone else, instead. read more

They are terrible. They refuse to cancel services. End up on hold for too long. Then get an argument from them. Stay as far away from ADT as possible. read more

I've been a customer for almost three years, and I dont recommend it. The devices they make you buy are really cheap. The video quality is fair at best. My screen went offline months ago because it stopped working. I called to get it fixed and they wanted to charge me to get it looked at. The call dropped and they have yet to call me back, knowing my system is down and not monitoring anything. That goes to show how much they care about your "safety". My system is still down but fortunately my contacts is over next month. DO NOT GET ADT! I SAY AGAIN, DO NOT GET ADT. Money is all they care about, your safety is just a slogan. read more

If I could I would give them no stars. Are system was disconnected from all devices for a week and they never even called. I then canceled my service and they kept charging my account. I mind you my contract was up. I had them for four year. They are now refusing to give me any money back for the two months that it was already canceled. Absolute scam. Don't do it. read more

Unfortunately, I feel scammed by this company. I have reached out several times to no avail. The representative I was working with was, Joel Tovar. It is very ironic that I have called him and left messages, but he doesn't return my calls. No one is that busy, which leaves me to think he was trying to scam me. We were promised a three month promotion of no payments, but I received a bill for $164. Now, all of a sudden no one answers the phone. The lack of professionalism is unparalleled. If you're seeking a security service company, I would suggest you not consider ADT. read more

I had my alarm for about a year it kept beeping because a couple of sensors the batteries were low I contact the service department and they sent a contractor they charge me I believe 63.00 for the service call and then I asked the gentleman that went to my house if you could put One sensor on my garage door and he said yes and it would cost around $60 and I believe the batteries were $8 and he replaced two of them after doing all that the gentleman left next day it would still beeping so I called again they sent another gentleman to correct what the other gentleman did not do right. After that I thought everything was good but guess what I got a $307 plus the service call that I had already paid him on the spot that day.. so I contacted ADT and I explained everything to them they said they would get back to me the next day that they were going to call the contractor and the contractor told them that they installed two sensors when that was a lie. So then I reached out to the gentleman that installed the sensor to let him know if someone can come down and show me where they installed the two sensors to disprove him wrong but nobody ever contacted me so the moral of the story is beware do not trust the contractors I go to your house and if they are going to do some work make sure they give you a breakdown of everything and give it to you in writing before you do anything so you don't get cheated out of your hard-earned money I hope this helps other people not get cheated or scammed read more

I live with my mom, I was at work when the ADT service was off and kept going on non stop, no one would not able to turn it off with the central line. They could before but not now. My mom pays every monthly for what? For them to taking it off then now nothing and they want the owner to take a tiny screwdriver to off the plate to turn it off. I feel like companies are trying to take advantage of senior people read more

ADT Security Service. ADT provides faulty equipment. Their tech support lacks. My alarm was triggered in three areas, smoke, heat, and CO due to low battery reading. I bought these batteries from ADT. A ADT technician switched my new batteries for some in his service truck. Those batteries are reading low battery within one or two two minimum. I call ADT and go through all the processes of resetting my alarm. The issue is not resolved. They offer to sell me new batteries again. I refuse. I had already paid for new batterie. They replaced the sensor on their last visit. It's not sitting right on its base. They want me to pay a $59.00 home service tech fee to fix their faulty equipment. I refuse. They suggest I cancel my service to resolve the faulty equipment issue. This company should stand by its service and its products. read more

Horrible company, I do not recommend this company, they are liars. They give you a price, they make a contract with you, they lie to you about the price and charge you more, they do not comply with what was agreed upon. There are better companies. read more