Ya these guys were AWFUL. Only time i've ever been blatantly scammed in my life. OWNER caame to my…read moredoor Jose Magaña, lied about the terms biggest being 3 day free cancelation. I ask to cancel on day 2 and the office says sorry they don't do 3 day cancellations. I dont get an install scheduled in the first place so have no cameras at all installed but they billed me for the full price for almost a year while I fought them. ADT said sorry they can't do anything cause it's the dealer and the dealer said sorry take it up with ADT. Left multiple BBB reviews with ADT directly before they finally intervened and refunded me only 3 months of the almost year I paid for a system that was never installed.

Like alot of Stockton neighborhoods mine has become undesirable. I looked at several alarm…read morecompaines, all promising montly specials, gift cards and other attractive rates. When I saw Direct Protection there was none of the carrot dangling incentives. Got my interest. Called and talked to Rick, owner operated, family run and LOCAL. We met just a couple days later and this company hands down was going to be my provider. Rick was on time, respectful and most important knew his equipment and what i needed to protect my home! In a couple days my new system was in place. Rick even came out and changed door locks as they werent the safest. I would without hesitation recommend Rick's direct protection company. Rates competitive, no phoney gimmicks, and customer service OFF THE CHARTS!! Thanks Rick I sleep much better now! Diane G

Excellent Company used for new security camera system 30 count…read more Definitely, use them again. Joe Eagles is an amazing teammate of Sarge and very professional to my email requests after system has been up and running for for over a year. Great on support after sell you the system. I would hire them again! Billy Lopez General Wood Products gogwwp.com

We've used Intelliguard Security for both our businesses and our home, and they've been great to…read morework with every time. The whole team is professional, honest, and easy to deal with. Sargon was awesome with suggestions and helped point out a few weak spots we hadn't noticed. His quotes were clear and accurate, which we really appreciated. Lilly was fantastic with follow-ups and project management, super responsive and kept everything moving smoothly. Big shoutout to Joe and Matt, who were the real stars of the show. Both were extremely professional, knew exactly what they were doing, and clearly take pride in their work. The end result was clean, well done, and exactly what we were hoping for. Highly recommend Intelliguard Security if you're looking for a team you can trust for both business and residential work.

My buddy recently called ADT for a home security system. I had an incident recently so I asked him…read morefor a contact number and called the person he used. David B agreed to come out to my place rather than providing a quote which I totally understand. David came after work which was greatly appreciated. I think the plan I purchased was affordable and gave me a definite sense of security. Not only was he friendly and patient he gave me back my ability to sleep. After "the incident" my insomnia kicked into overdrive. Dario was the installer. He was very nice and helpful too. And he likes the same NFL team!!! I haven't had to call for customer service so I don't know what the negativity is all about. The 2 guys I dealt with were great. And auto pay available which is great. I feel safe at home and even safer being away if that makes sense. I would recommend to a friend and even my mother

Absolutely worst customer service of any alarm and security company I have ever used - the…read moreIs is the 2nd missed appointment to fix their faulty alarm system leaving my home unsecured - to give you an idea / I am typing this as I have been on hold for now 78 minutes to talk to someone. When they pick up ( if).... I will be cancelling both my homes as well as my 15 offices due to the horrible service out of this location. Nice job Modesto ADT - hello Bay Alarm!

If you live in Modesto and you need some help with your audio visual needs these guys are IT!…read more The fished wires and mounted outlets and hooked up my in house speakers. They hooked up my sound bar and Bluetooth and hung the TV. Nice and professional, on time, bill with cards.. etc.. Use these guys!

I hired Lopes IT to mount my Starlink a few months ago and did an amazing job. Forgot to do a…read morereview for that. I hired him again to run a CAT6 cable to my new office. The team is amazing and has great suggestions. A must hire!! 3 times in a row and all has been excellent.

Recently had DS Integrated Solutions install multiple cameras on the outside and inside of my home…read morealong with a doorbell camera and upgraded locks and lights. With their help, I can monitor my entire home from my phone (or Alexa) and program my lights to go on and off depending on the situation. Dave has answered all of my questions along the way and has amazing customer service. These guys are brilliant and extremely trust worthy. After a couple of days, they felt like members of our family.

I heard about DS integrated solutions from a person in my Neighborhood Watch group on Facebook. I…read moredecided to set up a free quote appointment with Dave, and so happy I did. We had cameras installed all around our house, Skybell to replace our doorbell, and our front porch lights, and garage door, accessible through his app. We've had some issues with internet connection, and I had some requests for Dave, and although I feel like I'm constantly bothering him, he always responds and fixes our issues promptly. Having all this installed has given me a peace of mind when I leave the house. We hope to install more things later on down the road, but right now we just got the necessities, and are very happy with DS integrated solutions' services!

I had my central vacuum replaced yesterday per one of the motors was not functioning. I also…read moreneeded repair to the three inlets in the house. This cost close to $700 dollars! They didn't test my hose or check to make sure my equipment worked. Also they changed only 2 of the inlets in the house and the quote was for 3 inlets. And now I have 2 white covers and one brass inlet in the house. Also the old brass outlet cover closes slowly instead of quickly like the new white covers. One of the white inlets the cap to the screw broke off and he didn't bother to change it and said it will work just fine. I had some questions about my systems equipment and I could tell he didn't want to take the time with me. What a difference from working with Denise who is now retired. I have called 2 days so far and no return call back. If they call soon and come back to do the job right I'll revise this one star I gave them. Sometimes I think cause I'm a older single woman they can just do half ass work. I wasn't even given a walk through when they were done. I did a quick one as I could see he was leaving. This is an update: they never came back. When they were here I stayed out of their way and was respectful of them. I didn't get it in return.

Great service. Very professional. Hard wired in alarm throughout home. Lesson on how to work it…read more Will be back to do audio/video.

I was a customer with this company until switching providers in March 2025. I followed every…read morerequired step to properly cancel my services: I paid off my equipment, canceled through their third-party account lender, and my new provider even submitted a cancellation letter on my behalf. After completing all of this, I reasonably believed my account was closed. That assumption changed when I was contacted about an unpaid balance after fraud was discovered on my card. When I called to investigate, I was informed that this company had continued charging me for monitoring services the entire time--even though the equipment they were supposedly monitoring had been offline since cancellation. At no point did they contact me to question this. The first representative I spoke with, Leah or Aliyah, was helpful and confirmed that my service had been canceled and that I should be receiving a refund of over $250 . However, after being transferred to the billing department, the experience deteriorated significantly. The billing representative was rude, repeatedly cut me off, and ignored what I was saying. I have now been on hold for over an hour and forty minute waiting for this issue to be resolved. If this matter is not resolved promptly, I will be filing a complaint with the Better Business Bureau, as well as contacting a lawyer.

signing with vivint was a necessity for use at the time and they were great! Another service came…read morein with cheaper prices and better service. well after paying off the equipment and calling in and canceling they continued to charge me over 500 dollars for service i wasn't receiving! hell they didnt even call me to say hey were not detecting any equipment!!!!!!! but they still are charging me . each time i call someone says yeah we can help and transfer me to someone else that i have to explain again and they still want the money! i will never recomend vivint again! customer service sucks!!!!!!