I've been eating Adriatico's since 1996. I used to order it multiple times a day when I was in college (and it definitely contributed to the freshman 20). Up until the last year, I've still ordered on average, once every couple of weeks. I used to swear by Adriatico's.....if anyone visited me in Clifton and had never had the experience, Adriatico's was ordered before the night was over.
Lately, Adriatico's has been somewhat of a cruel mistress. In the last 6 months I've gotten the wrong order twice (as in, someone else's order, not even close), been cheated out of a grand total of around 20 sauces (garlic butter, marinara, etc), and when I called back in for missing items on various orders, was told it would be 45 mins. When I complained on their facebook page, I received no response. The best example I can give of Adriatico's customer service was on a night when I ordered one of their calzones (which have gotten noticeably smaller over the years) and asked for a side of garlic butter. Surprise, no garlic butter upon delivery. When I called back in and spoke with the gentlemen on the phone regarding my plight (that I wasn't interested in the calzone without the garlic butter as I had just moved and had no sauces that I could substitute it with), he stated that he would send someone out and it would be around 45mins to an hour. When I stated that my food would be cold by then and there would be no need for the sauce at that point, he acted shocked. I could hear the gears turning as he processed this statement. He than acquiesced and said that he would have a person out as soon as possible. It was 45 mins........ (I should mention that I live so close to Adriatico's that according to Google, I could have walked there and back twice in the amount of time it took them to drive here).
Finally, I think to myself, "Fine. I'll just heat it up in the microwave (which turns it into rubber) and forego the call to ask for a refund". I heat my calzone up, sit down, and go to open my garlic butter. It was akin to opening presents on Christmas day as a 10 year old. It also had the same effect as it would a 10 year old opening presents, expecting a PS4 (due to the heavy box), and it being filled with @#$%^& clothes. To my dismay, the garlic butter cup was not even filled a quarter of the way. Almost 20 years of patriotism to this company and I have never seen a plastic ramekin so empty. Of course, it was too late to call in because they were already closed but they made sure to "acknowledge" the fact that I called in and shockingly requested that they come back with the item that they forgot (this was about the 20th time they had forgotten a sauce and I had reached my breaking point) by delivering a mostly empty container. Well played Adriatico's. Well Played.
I sent a message to them on their Facebook page since they were closed and surprise........I got no response. Very disappointed in a company that I talked-up for so many years. It's a shame that their customer service cares so little about their customer that they can't return a simple message. I have since been solely ordering Larosas......not because it taste better but because I don't feel like I'm playing the lottery when I order. They get it right.
In the end, Adriatico's could have kept me as a customer had they just reached out to rectify the situation. Apparently that was even more trouble than filling a garlic butter cup......... read more